Disappointed in our glasses from Walmart. They are plastic glasses and they stretched them to put in the lenses and now they are to big and was told they cannot stretch them back. We had already paid for them so we were stuck with them. Was billed for another person with same name what a pain to clear up. They billing want power of attorney to talk to me about my husbands eye glass bill ( not his exam bill by the doctor ) due to Hippa laws yet this is not a medical bill. Employees are very nice and helpful as they can be but it's not enough if glasses don't fit and billing is screwed up. We will be going back to Costco read more

Thank you Erin for fixing my prescription sunglasses. I was there with my mom in law and by chance I asked if they could be fixed? She said no problem, and fixed them for me. Set them straight, like new again! 5 stars. I will be back when I need new glasses. read more

Yeeesah this place is GOOD Ery One from front desk to helpers are awesome da Doc z SUPAH Right on. Ery tin Waz ON POINT. Highly recommend

Stranger Doctor who meets you first from the other room on shows up on an Ipad. Than rushed through the exam. Yes the exam is cheaper but the machines they use need professional adjustment. As for the glasses they did not work and they came out with the explanation they have to teach me how to use glasses. I wear glasses for over 45 years now and had glasses made in several countries and several times in the US. This has never happened to me. read more

Very helpful!! Enjoyable to work with the employees! Quality at a great price! Fast and reliable!

We've been getting glasses here for several years. They are upfront with the prices so no hidden cost. Friendly and helpful, they tried to get us the best deals on prices. I will come back with these helpful ladies. read more

Wonderful Workers Very Precise on my Orders Thank You Noe Enjoy the Eye Glasses too Aloha Happy read more

My son's glasses got broken accidentally but luckily we insured them when we got them at Walmart! He called and the associate said that that style was discontinued. Well a couple of weeks later I took it in to see if they had something similar or had any other suggestions. So Kyle took the glasses, went to the computer, searched the walls and found the very last frame on display!He exchanged the lenses and cleaned them up and handed them back to me with a smile. That's above and beyond customer service that will keep me coming back here for business! Thank you Kyle! read more

Walmart Vision & Glasses - Glasses - Eyewear & Opticians Near Me - Hilo, Hawaii

I had a great experience at the vision center today. The woman that helped me (that I believe was the only one on the floor) was really helpful and kind! She took the time to explain a lot of how things worked there to me. It takes 2 weeks to get new glasses. Important to know, and how there are certain days/times that they can be dispensed. I am not used to this~ most places I have gone in other states just put them together in house. Know before you go! :) She helped me to figure out the best pricing and options for contacts/glasses to fit my budget, and also which pair of glasses looked best on me. I mean I know I'm super hot in anything N all, but it was really nice to have the help ha! :P Will definitely be back! read more

My experiences there with the staff were usually very good. Very helpful, especially for adjustments and explaining options. Mahalo for being nice. The glasses can be a bit pricey but they have a large selection. read more

such great service.. so friendly and welcoming and patient. I was greeted by Kimi and she took superb care of me. answering all my questions and helping me find the best fitting glasses for me. Thanks so much Kimi i really appreciate the kind service. read more

Unfortunately, my visit this time was not so pleasant. The older Asian male was not friendly at all. And he made it sound like he was doing me a favor by giving me a complimentary (sample) case and rinse or my contacts. Of course, I am grateful that the Vision center gives out complimentary (sample) contact case and rinse. But all of the places lived and all the different vision centers I've purchased from have always given out complimentary (sample) contact cases and rinses without me even asking. Next time I'm only going when Sheri works. She seemed so pleasant. read more

Will never go back there!! All they did was glue the temples on my frame now it won't fold & on top of that they scratched my lens!! Horrible customer service!! Most Wal-mart employees won't even buy enything there. I buy online now & save $$$ read more

I found a really cute pair of glass 90% off, although I did have to pay extra for the specific lens it was still cheaper than going Oahu..Ordered the lens and it took about 1.5 weeks to be made...They have adjusted my old frames for me many time with no charge... and have always be greeted with friendly staff.. hope this is a constant...since sooo many things are changing... read more

Walk-ins frequently available; no drops so you can drive right away. Friendly, fast.

I have been buying my glasses and contact lenses there for years. The costs are reasonable, and I have always been happy with the customer service. They replaced my highly scratched lenses under warranty w/out any hassle. And the time my husband bought some blended tri-focals & the focus spot wasn't in the right place & maade his head swin & gave him a headache they refunded our money no questions asked. I have bought contact lenses off the internet and found the quality poor (old, sticky, maybe not stored right). At least if I have a problem I have a local person & company to got to get it replaced. I just got my probably 7th or 8th pair over the years, got to work today, popped them on & they are perfect! read more

I would like to thank Chelsea@ the Vision Center inside Walmart! She dropped whatever she was doing and helped me with my glasses! Her attitude was unbelievable and amazing! In my experience, most workers closing for the day would have been a little unappreciated to be asked to fix your glassed that close to closing, but not Chelsea! Her eagerness to help me was delightful! Thanks to her I am able to read again and able to shop knowing what I'm buying let alone how much I'm paying. She is a definite asset to your company! Her professionalism and customer service is something I don't see too often these days. Great job Vision Center for hiring such a wonderful employee! I will be back in the future! read more

Mixed feelings about this store . The ladies are ok. The Manager is not. I had a pair of glases made there. They use a old china made pupilary tool to ck the distance between pupils that should make sure that your eyes are in focus with the glasses. They wernt in focus when I got the glasses fm them. I went back several times and complained. They played with them and said hows that. I said still out of focus. No luck. I emailed the mainland office because they sent me a bill 2 months after I got them (and paid for them) for over $100.The main office said i should not have been billed. I had the manager send them back to be redone. 3 weeks later i go to get them and they still dont focus very well. I asked him what they did and he said they replaced the lenses. he didnt even clean them. I go home and clean them and they still have pits on them that were from when I used them prior to having them replace the lenses ( WHICH THEY NEVER DID!!!!) now im out $200 and have a pair of glasses that are useless to me No Aloha from him read more