Absolutely WORST store!!! Terrible experience, crappy customer service, this place is a joke…read more We went in one day to upgrade my phone. Joe helped us and he was super nice. Went in a few days later and purchased a charger, phone case, and screen protector WITH the protection plan. My charger didn't work from the get. Went back to the store to exchange it for a working charger and was told bc I didn't have my receipt they couldn't do anything AND Joe was no longer with the company. A young lady with a bad attitude, name starting with an A, told me to give her 48hrs to try to locate my receipt in their system. I gave "A" three days before I called up there and was told their system had been down. They've had no luck. Give them some more time and they'd call. The next week, still no word from anyone, so I popped back in. There, I was told "A" was no longer with the company (I can't even make this stuff up) manager, we'll call "P", said he'd personally be on it. Took my name and number down, STILL not replacing my damaged charger AND I needed a new screen protector put on due to a cracked screen. Nothing was done that day bc THEIR employees didn't put it into their system under my account?? Left very upset but tried to be patient and trust that "P" would make things right. After two days I tried to contact "P" bc he clearly forgot about me or hoped I'd go away. Went back up to the store at 10:30am to be told from a worker in the parking lot that they couldn't get into their building, "you'll have to come back". So I did later that afternoon. A different lady "helped" me as she made me wait for 20 min (there was no one else in the store) to tell me "P" was in a meeting. He never came out to help me. She handed me a new charger and screen protector and says, "P" ate this for you, just know if anything happens to these it's on you". Being a customer with AT&T for 10+ yrs and paying them more than enough money each month, you'd think things would have been handled differently. Absolutely disgusted. One star bc I had to.

So end of last year, I decided to upgrade my Apple Watch so I went to my local store. I was greeted…read moreby the manager on duty and told him what I wanted. He immediately told me they were currently running a sale for BOGO on the Apple Watches and proceeded to tell me about them and the options he had available for me at the store. I picked two watching under the pretext that they were part of the BOGO sale. The man even told me how great of a sale it was at he was sad that he was single and didn't have someone else to give the second watch to. I went through with the sale and that was it. I usually just pay my bill online and kept it moving. I happen to actually look at my bill and realize I'm being charged for the second watch, I call AT&T and they tell me that the watches I picked were never part of that sale and since it's outside of the return window. There was nothing they could do. THANKS A LOT.

Adequate gets the job done by providing items. Appears not all that busy 5:15pm on a Tuesday. Had…read moreto do AI research in the store to make sure I got the correct item. Was going to purchase a product that sounded good but wasn't going to perform well or long. So kind of educated then ounter person. Granted it is probably not a high selling product. Shopping center something from decades past. Looks little worn but again functional. Plenty of easy parking and shaded to at this time, immediately in front of store. Near a high traffic intersection so must be convenient for many.. i came here as it was close to FORSYTH MOWER WORKS where I got all the other parts I need to attempt getting my mower running for the season.

This is the second time I've gone to this location and the service has been phenomenal. I was…read morehelped today by Billy and he was so friendly and beyond helpful. As someone who has no idea about car parts he was never condescending. Really happy with this location and its workers. Would definitely recommend!

I was hoping this place would be a nice resolution to avoiding the lines at the main Verizon store…read moreon Hanes Mall but it is not. The staff is friendly and all, they smile at you the entire time they screw you over. At the time of several phone upgrades they had some "technical issues" and had to complete a paper form to complete trade-in upgrade. After a few weeks without the discount showing I went back and they confirmed it was not processed. So the manager I spoke to this time (I think they are all managers so don't let the title Fool you) promised me he would take care of it. 2 months later no discount applied so I went back in. Again, confirmed it was not processed correctly but this guy said he would do it correctly. Here we are, a long time later and I will be paying full price for the phones due to their incompetence. I will not walk through the front door of this place unless they now credit my acct to funds due. The ball is in their court.

I had a problem with storage on my phone. All emails had stopped. Dylan and Brenden went right to…read morework. They figured out the problem and fixed it. They were kind and friendly. Thanks for your help guys.

Had an issue with chain I had bought for my saw. Turned out to be the wrong one. They changed out…read morethe chain for the correct one even though it was already on the saw. Insisted on refunding the small difference in the price of the chain and gave me info on maintaining a saw I have owned for 40 years. Super down home friendliness and customer service!

After my first visit, from Googling Stihl dealers close to me. I found this store. This is the…read moreplace to go if you need Stihl parts and equipment. I live fairly close, so this is great not to have to drive to salisbury for parts. The owner dialed in my needs for a OEM spark plug, and nailed it! After new plug and air filter, it started first pull. Had tried 3 days with no luck. Don't know the names, but thanks to all three people who help that morning.... Just in case they are open at 8am sharp...

Friendly rep removed our gas logs and checked the natural gas line/ cutoff. He was very…read moreknowledgeable and helpful. Will use again if we need to reinstall the gas logs.

A very pleasant and friendly experience from our visit to their showroom till the job was complete.read more