The older lady at the desk refused to look up my wife's insurance and was completely rude when we tried to explain what it said on the card. WILL NECER GO BACK HERE so we left and went to Happy Eye Care on Elmsley where they looked up the insurance on the card with no problems. Perhaps My eye dr should give customer service classes to their employees. But I'm sure this review won't matter to them so to the general public STAY AWAY read more

They were very helpful and my appointment was speedy. They were very upfront about costs. read more

MyEyeDr - Glasses - Optometrists Near Me - Greensboro, North Carolina

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Appointment took almost 2 hours. Check in staff curt. Optometrist Dr. Kristin Schwab was rude and disrespectful...we will not return there. Intake process complicated w/far too many contact for confirmation of appointment (text, email and phone call!). Bill an extra charge for retinal scan not covered by insurance--beware. read more

I have been reading the reviews, some good, some not-so good. I needed to make an eye appointment and decided to call the location at Adams Farm. The lovely lady who answered the phone was so courteous and kind. She was able to get me an appointment within the time frame I needed. I have not had the appointment yet, but if my visit is anything like the wonderful receptionist that made the appointment for me, I will look no further. I am a big advocate of front line customer service. If the people you first encounter at a business are fantastic, usually the rest of the staff/team are the same too. I am hopeful this will be the best experience. Looking forward to my visit. read more

This office is a great office to utilize. Friendly staff, my wait time has never been long.

The location is convenient if you live in the Adams Farm area. It is in the Harris Teeter shopping center. They have ample parking. You can book your appointments online. They send you helpful reminders so that you don't forget your appointment. The staff is always so friendly when you call them and during your visit. They have a great selection of glasses and provide you with your prescription in case you want to order a pair online. I've never had an issue with getting my glasses by the promise date. Usually you receive your glasses before the promise date. This is funny but their music selection is awesome. I swear I wanted to dance in their waiting room...lol The office is very clean. The visits are always quick and efficient. Dr. Dickey is my favorite. He thoroughly explains the changes in your eyes and what is needed to help you see better. read more

MyEyeDr - Optometrists Near Me - Greensboro, North Carolina

The girls are truly the best at the Gate City location. They always have a smile, and make you feel important.

Attentive, Friendly, Professional & Safe Customer Service, especially given Covid-19 Restrictions. Everyone was very conscious of my & their safety. This office is blessed with a large & spacious facility. Ashely & Shada were especially helpful in finding & ordering the Siloett Frames I've enjoyed & worn for the past 16 years. Such Exceptional Customer Safety & Service are rare, but always appreciated. Thanks Mustang USMC Retired read more

I cannot recommend. I came in for an eye exam and to purchase a new pair of glasses. The doctor was an older man that was very friendly and seemed knowledgeable. But during the examination, he dilated my eyes. He didn't ask or tell me that he was going to do it, he just did it. When the exam was over, he sent me back to the front area to pick out my frames. The sunlight was coming in and I was half blind trying to pick out frames. It was a bad experience, but I somehow managed to pick out something decent. But then came the drive home! It was a sunny day and I could barely open my eyes to see. I felt lucky to make it home and it was really a terrible experience. I feel the doctor could have warned me or maybe offered me some kind of sunglasses. To make things worse, when I came in to pick up my glasses, one of the lenses was way off. Turned out the wrong prescription was entered into the computer and they had to be redone. I will not return here. read more

Horrible experience. I made my appointment a month ago and drove 25 minutes away just to find out they had cancelled my appointment and it was "my fault." I had accidentally put my phone number incorrectly online by 1 number. The woman at the front desk did not want to hear any of my questions, and was very rude. The front desk lady told me that it was my fault, and got an attitude with me when I asked her when she called, and why she kept calling the wrong number when the person had apparently told her it was the wrong number. "It's company policy" .... And even though I confirmed my appointment online and had received multiple emails in the last few days it is "policy" to cancel my appointment without a phone confirmation, even though I showed up more than 15 minutes early for it. I called the customer relations number and was assured that the fact I confirmed online should have ensured I could still attend my appointment, especially since I showed up (Early!!) The woman from the relations number is helping me find a new appointment (sooner than a month away) NOT at this location with crappy attitudes. Absolutely ridiculous and a waste of time. Imagine treating customers like this and getting away with it. read more

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Because I have Medicaid they want to be rube to me I had the worst customer service to get my glasses.

I made eye exam appointments for my daughter, my husband, and my self. My daughter had the first appointment, which she waited 40 minutes for before being seen. She was there for a prescription for contact lenses and was told that she had to come back for a separate contact class before she would be Allowed to leave with them. They only do these classes before 12 PM each day. My daughter is in Law school and has class all day which made this impossible. After much arguing and explaining, they agreed to give her a 4 PM appointment over a month later. She asked them to confirm that they had her contact lenses in when they called to confirm the appointment and was told that they were "pretty sure" they were there. I then called and asked them to confirm. After being left on a long hold, I was finally put on the phone with a manager who told me that they didn't have them in, and in fact hadn't been ordered, but they did have some samples that she could try for the class. She had already waited over a month to get these contact lenses, and now she would have to wait longer and, frankly, waste time going to a mandatory class on this. I had worn contact lenses for 20 years, and felt pretty confident that I could show her how to use them. She is a 23-year-old adult who is more than capable of sticking her finger in her eye. Had my daughter known this she would have just ordered the contacts online. The lack of communication was not just a one off. I had my appointment for which we have insurance for where I am entitled to one fully covered annual vision exam per year. I was charged an additional $44 for a retina scan that I was not informed about. I paid for it, but was very confused by the fact that they did not disclose that this would be an additional charge. In fact, the test was completed quickly as part of the exam. In an effort to offer constructive criticism to the manager when I was on the phone with her, I mentioned this, and stated that they really needed to communicate with their patients about additional charges not covered, as well as the fact that contact lenses would not be ordered until the after the class was taken. The manager's response was to tell me they 'now" have a waiver for that so it doesn't matter. Clearly, this has been an issue in the past if they "now" had a waiver. Ironically, while my daughter waited 40 minutes for her appointment, I was handed the paperwork at the exact same time that I was called into the exam room where I got all the tests. I then went right to see the doctor, and the only chance I would had to read anything was during the time my eyes were dilating, which would not have been ideal, especially since my prescription showed I only needed readers and despite the $135 allowance I got from my insurance, I was told they would still cost me $40. Needless to say, I opted to stay with my $14 for six pair of readers that I get from Amazon. I will never go back there and I would highly recommend using another practice. read more

This place is great, staff is friendly, and dr is nice they really care about your eyes. Also they always have glasses I needed, and it was great experience. read more

Took my minor daughter for an eye exam this morning. I have a neuromuscular disease and have a very difficult time breathing let alone while wearing a mask. I had to put it off my nose to breathe for a few seconds and was told 3 times by the "fill in" doctor that I couldn't do that. The office knows my disability. The doctor proceeded to be arrogant and rude stating that she knows my disease as she is a doctor. After being in the office for not even 5 minutes I had to wait outside while my daughter was examined without me. We were treated very rudely and will NEVER see this "fill in" doctor again! read more

This is a decent place to get a nice pair of glasses. Their prices are fair, but their selection is a lot smaller than the other vendors around town. read more

Dr and staff were excellent I received my glasses earlier than I expected so I was able to leave for Texas on time.

This place called me the day before my scheduled appointment saying it was at 10:30; when I went, they said my appointment was at 10 and that they would have to "work me in". Sorry but if a front desk is this incompetent it says a lot about the company and doctor in general. Calling my insurance company today to find out who else in the area I can go to. read more

I had an eye exam done here a couple weeks ago. I waited in the exam room for nearly an hour before any one came in, and during the luck between the assistant and the dr, there was patient information on the screen(not mine). I could see who was in the office, what they were working on, and other info. I started to leave and the dr stopped me to let me know she was about to come see me, and I reentered the room and another patients eye X-ray and full information was on the screen. I was planning on purchasing my glasses there right after the exam, but seeing the disregard for HIPAA, I just got my prescription and left. read more

They're knowledgeable and help you get the most out of your insurance, if they don't have your frames available they can order it for you

I was skeptical about going to MyEyeDr. based on some not very favorable reviews. However I went anyway and so glad I did. My daughter and I had back to back appointments and we were treated wonderfully and the staff was very knowledgeable and answered any questions without being rushed. My daughter ended up getting glasses and the experience was very good. read more

This place was horrible!! Not only are they super expensive (almost $350) for an eye exam - they charge for an exam and a lens fit even if you don't get new glasses or your prescription hasn't changed. What a ripoff. I ordered contacts and called Saturday morning because they say by appointment only. I called at 11:00 AM, verified the address and that they had my contacts. They said they were open until 12:00. I got there at 11:30 and it was closed. When I went back today, the told me they rarely open on Saturday and that must have been the answering. That made me feel just great. Abby (who said she was the manager, which I doubt) told me she'd tell her district manager. So, me the customer left there even feeling even more angry. I WILL NEVER GO THERE AGAIN AND I HOPE YOU DON'T MAKE THE SAME MISTAKE I DID. HORRIBLE EXPERIENCE AND EXTREMELY EXPENSIVE!!!! read more

First time visiting MYEYEDR. I went in without an appt and was treated very nicely and expeditiously. I specifically asked for Gucci with progressive lenses, the staff accomodated my request and did not try to sell me something other than what I wanted and needed. They even fixed my sunglasses!! Great facility! Ask for Shada or Ashley, they were super helpful. read more

Very friendly, professional staff; the environment is warm and friendly and seems to be a good place to work. My doctor took her time to make sure my eyes were examined thoroughly. I really like this office. Been a customer a several years. It's far from where I live, but worth the drive. Only would love to see lower priced frames as an option. read more

I had an appointment at 1:00. At 1:20 they took me back to get my prescription. I then sat in an exam room for 40 minutes and no one told me how long I would be back there. I heard the doctor talking to a complicated client, so I figured she'd be coming to my room soon. At 2:05 I heard her go into the room to the left of me and begin checking that person's eyes. Excuse me? My appointment was at 1:00, and at 2:05 you are just now seeing someone whose appointment was BEFORE mine? No thank you. I walked out. Doesn't matter how nice you are, you don't make someone wait over an hour without any warning. I've had glasses all my life and the longest wait I've ever had was 30 minutes. Thanks for nothing. Worst experience of my life. read more

If I could give this place no stars I would. First I spent over a grand there on contacts and glasses. It took two months to get my contacts since they kept putting in the wrong address and the post office kept returning the contacts to the manufacturer. I had to contact the post office to find out what was going on and even after informing the store this is why I wasn't getting them they still ordered them with the wrong address. When I got the contacts I couldn't use them while driving. During the exam I was informed that any contacts I don't use they would take back so I ordered a year's supply. Since I could not use them to drive I took them back and both ladies behind the counter informed me they would not take them back. I left them on the counter and left the store telling them I can't use them so you keep them. Then there were the glasses. I can't use them either. They can't seem to get the prescription for the bifocals in the correct place. The glasses are curved (wrap around my face) which with my prescription causes too much distortion.. Before even ordering them the assistant assured me that that would not happen with the more expensive high index lenses. Well they were wrong... I had a similar experience with my exam as another reviewer where I waited quite a long time before the doctor knocked on the door. I thought they forgot that I was in there. I am never going to this or any other MyEyeDr store....... EVER!!!!! I paid over 1000 dollars after insurance for attitude and incompetence. Most places that offer that service do that for free. read more