Shawn does an exceptional job, consistent as well. Would recommend to anybody getting service that…read morethey would try to get Shawn to help them.

Need new glasses without the long wait? Head to Eyemart…read moreExpress!! They are amazing! Emma took care of me beyond all expectations. Your frames are guaranteed for a year! I broke mine and thought OK, that's no good then went to Eyemart Express, where I bought them and they were replaced by Emma, no questions asked! Got a new pair of progressives and they were ready in less than 2 hours!! What??? I highly recommend Eyemart Express and Emma in Greensboro!

I have purchased my glasses from these folks for more than 20 years. They've always given me…read morefriendly, personable, attentive service - the kind of stuff that USED to be standard, but what has gotten lost in our big box store universe. They're meticulous and professional. When my glasses have required minor adjustments, they've always handled those without charge. My eye doctor sells glasses in their office, but I take my prescription to Optics. It's worth it to me.

Super friendly. Gave me a free adjustment without any cost. Will certainly be getting glasses here…read moresoon.

I am not typically one to leave negative reviews, but I feel compelled to share my experience so…read moreothers can make an informed decision. One issue I encountered was that Digby does not accept many common vision insurance plans. Unfortunately, I did not learn this until after my exam, when I was presented with a bill that I had to pay out of pocket. Because my insurance was not accepted, I took my prescription to LensCrafters to have progressive lenses made. After receiving the glasses, I experienced significant vision issues and initially believed the lenses may have been manufactured incorrectly. However, LensCrafters strongly maintained that the lenses were made according to the prescription provided and suggested that the prescription itself might be the source of the problem. When I contacted Digby's office, I explained the situation and asked whether they would review the prescription and verify the glasses. I was told that if I wanted the matter investigated further, I would need to schedule and pay for another eye exam. I was disappointed that the possibility of an inaccurate prescription was not more seriously considered and that there was no willingness to evaluate the issue without charging for an additional exam. Between the unexpected out-of-pocket expense, the insurance limitations, and the difficulty resolving the prescription concerns, my overall experience was frustrating. In hindsight, I wish I had done more research before scheduling my appointment. I would encourage prospective patients to verify insurance coverage in advance and understand the office's policies regarding follow-up concerns before committing to care.

Two days ago I had a stye on my eyelid. Doctor Parker treated me with skills. I feel confident she…read morehas a such great personality and all the staff are kind and respectful. Andrea M

My first time visiting here and the customer service was outstanding. Everyone was so helpful and…read morefriendly. Dr. Young is who I saw and she took her time and patience and explained everything she was doing and why and then asked if I had any questions. I certainly did. She answered everything single one. Maurice is the gentleman who helped me finish with my glasses before I left. What a pleasure and very efficient and helpful insight with cleaning them etc. he went out of his way to make sure I was comfortable with the glasses I chose and explained exactly what I got and how they were going to work inside and outside and at night. I definitely would recommend going there if and when you need glasses. They have many choices for women and men. All different styles and brands. It was like being in a candy store I couldn't make up my mind

Great selection of frames. Were very helpful and patient as I tried on lots of them to find the…read moreperfect match. Janice and the store manager (don't remember his name) suggested frames I had not considered when I looked over the stock and I actually chose one I overlooked. Check out was easy and I really appreciate how Janice made the whole process easy.

High marks for Dr. Jicha - very detailed exam and then suggested that while I could use/wear…read moreglasses, my eyesight likely was not yet poor enough and I'd be frustrated by different environments and challenges they'd provide - the opposite of high pressure techniques. A refreshing change in an often difficult industry. Low marks for staff and communication. About 6-8 months ago, called about possible abrasion. Answering service said they'd pass along message. Call back was several days later. More recently, I had a suspected eye injury. Called and got message that they had a high volume of calls, try website or leave message. I shared message of possible injury-needed to be seen or referred. THIRTY HOURS LATER, I got a call back that they were still very busy and could give me some numbers for their other practices so I could call and see if they might be able to work me in. By that time, I had been to a Primary care doctor and referred to an opthamologist who had started necessary treatments and prescribed meds to address the pain. So, if you only need an exam and some glasses, this might be the place. If you happen to consider them your eye doctors and have an emergency, might want to have a backup plan.

5stars for Dr Jicha and the thoroughness of his exam…read more Lower rating is due to the "vertical integration" with the frames store. High prices on frames and not many choices. The way the clinic is integrated with the glasses store it seems almost forcing the patient to purchase frames/lenses from here. The two businesses should be separate.

They have sold out to national company and cannot get test results from my eye exam. I assume he…read morehas retired and his daughter was pregnant. So might not have much of a staff any longer. I guess I need to go by if I am to get this resolved.

I am not happy with the service there I had a visit there in April and it went good then I had been…read morewaiting and waiting for them to call about my glasses so I call myself in June was telling me they are not in yet so I was being nice and patient I would call once a week to see if they are there yet because they will not reach out to you so then I wait and call in July they said they were not there the beginning of the month and said they wasn't in then I call today the receptionist said my glasses was there so drove over there only so they could they wasn't there and they will call me when they haven't even bothered to call me are nothing to let me know anything those people are messy I had to walk off because I am a Godly woman so I was not trying to scoop to their level and come to find out they didn't submit my glasses until June 18th my advice do not go there unless they are just the only choice they are a bad business and they are definitely rude

Dr Yoakum is thoroug, patient and knowledgeable with a wide range of technology and experience and…read morethe Christian world view. His personal touch is a welcome addition in comparison to most in his trade.

I have been going to this eye center since moving here over 29 years ago. It used to be I could…read moreget an appointment within a few weeks now it's a few months. And I finally got in and ordered new glasses with new frames. Two weeks later I called and ended up speaking with just a network receptionist not the local location. I was wanting to know when my new glasses would be in. She indicated she would contact the local office since they were not picking up and have them call me. No call ever happened. So now four weeks from when I ordered I stopped by the office and my glasses still are not ready. This is ridiculous. So who knows when my paid for in full glasses will finally arrive.

Friendly staff that don't try to hurry you off the phone. I like that their new patient forms were…read moreavailable on the website, so you could fill them out in advance and spend less time in the waiting room. They have the new retinal camera that you can pay extra for, as part of your routine eye exam. The use of the camera eliminates the need for your eyes to be dilated with the eye drops. Dr. Adkins was very personable and made me feel important. When I called with a troublesome symptom, the staff listened to my problem and even went to check with the Doctor to see if he wanted me to come in soon for the problem or wait until my next scheduled exam. They have a decent selection of contact lenses and glasses, but their prices are not the best. I ended up ordering my contacts from Sam's club. They accept most insurances and some discount plans, and also allow you to pay using your Flex spending debit card. They are open until 6 weekdays but the last appointment is at 4:30. Appointments are preferred but they try to accommodate walk-ins as well.

Just had my eye exam - team was super kind and had me in and out. They have rebates on contacts and…read moreglasses that i didnt know my insurnace covered - left with a year supply contacts and a new pair of glasses reasonably covered. Will be back!

I saw Dr De Allen today. I had initially scheduled on the phone for a routine eye exam for which my…read morecopay was going to be $10, and when I got to the appt Dr De Allen asked me if I was here for contact lenses prescription and fitting. This was the first time I've had eye insurance so it took me a minute to understand... I thought it was part of the prescription, but I said yes... what I didn't know was that "contact lens fitting" was $40 copay... I ended up paying $50 when I only needed to pay $10. I was thrown off by that and quickly realized the gimmick that was pulled. She obviously saw I was a first time patient and she overtook me by making me believe I had asked for fittings along with the exam and made it sound like it was part of the whole thing. I have to mention that she was extremely rude trying to play it off with a laugh every now and then. I had the sniffles and she told me that I should have enough common sense to know this was no longer a cold and that I shouldn't be here. And that I should "know better". I told her I just got tested yesterday to rule out COVID and she told me that Covid tests aren't always right. I kept insisting I do not have Covid and I felt like a child being patronized by an elder. She seemed to have little patience with me about me figuring out my insurance details (what is covered and what is not) and she kept insisting she had my insurance details pulled up so whatever I'll see on my app is what she had already told me. She was impatient rude condescending and I am not going back there again nor going to let my family go there. It was an unpleasant and rude experience. Sorry.

We arrived to our appointment 15 minutes early and fill out our paperwork and we still waited 50…read moreminutes before I was actually seen, annoying because we were the only people in the waiting room. I wanted to cancel 5 mins into the appointment because the optometrist spent the entire time of my appointment being mildly rude with a slight laugh as if to try to overpower her rudeness. She was persistent and pushy about changing the contacts that I have used for 3 years simply because it was her preference. During my exam she told me she prefered that all of her patients follow all her recommendations or she would drop them as patients. I then explained to her that I understand her preference, however, I am the consumer and I have a preference of my own. She insisted all the way to the checkout counter that I change to Acuvue Oasys advance, which was one of the most expensive contacts out there. Prior to my appointment, I went I looked up the contact lenses that my current insurance covers and Acuvue Oasys were not on the list. She then told me that if I could not abide by her rules that she could only see me this one time and drop me as a patient. I've been seeing an eye doctor for almost 25 years and I've never had any doctor talk to me in the way that this optometrist spoke to me. I was disappointed by the entire exam and I still think that the prescription that she gave me was incorrect because now my vision is not as clear as it was with my last prescription. At the end of the eye exam she told me that the person who is responsible for filing insurance claims was sick and that she would be in by the following week to order my contact lenses, this was 12/5/14. The following week I went to have my eyes checked again however, she brushed off my concerns about my vision not being as clear and insisted that if I changed over to the Acuvue Oasys, that I would get a better contact lens and that would improve my prescription. However, I'm spent my whole entire life looking out of the less expensive contacts and I've always had perfect vision with them. I then contacted them 2 weeks in a row to check on the status of my contacts and they had not yet been ordered, so on the third week I called and asked why my contacts have not yet been ordered, this was 01/06/15. The receptionist said she would have the doctor call me. The optometrist called me and she was extremely irate and extremely rude because I was trying to figure out why they had not order my contact lenses. She then proceeded to explain to me that the previous receptionist had quit and the other person who is responsible for insurance had just came back. She then proceeded to tell me that maybe since I was so upset about them not having my contact lenses after almost a month that she would cancel my order, refund my exam and I could find another doctor. I asked her how is it that her company made a mistake, didn't fix it for weeks, then they had someone quit and they were not diligent enough to make sure that they went behind that person so that there would be no errors and somehow this has turned into my fault when I am the consumer. Somehow their mistake means I'm not going to get my contact lenses. I then told her that I was going to file a complaint with the Better Business Bureau and one minute later she was telling me that she would have my contacts. Two days later the receptionist called me and told me that my contacts were there and then she had this weird sound in her voice like she was scared to tell me that the co pay for my insurance was $20. That situation then make me feel like maybe the doctor implied that I could not afford my contact lenses, and that was by far not the case I just refuse to pay an extra $60 a box for the same contact lenses that I can get $40 dollars a box. I've never felt so insulted or disrespected at any doctors office in my entire life. I am going to share the story on every review board possible and I have reported her to my insurance company. I still plan on reporting her to the Better Business Bureau today as well.