I went to this place based on a recommendation from a friend. The optometrist was nice and very…read morethorough. However, I was told it would take two weeks for my glasses to come back from their lab. It has been over a month and still no glasses. Every time I call to check, I am told they are working on them. Why say two weeks?

Shady selling practices and rude staff yield a horrible experience. When purchasing glasses, there…read morewas no explanation of lens cost or options; the Optician only told me that my lenses were "very expensive." I pushed her to break down the costs and provide more details. She only told me that progressive lenses have become more expensive in recent years. I trusted her and purchased my glasses that day. Later on, I compared my invoice to my dental plan benefits. The Optician had incorrectly charged me twice for the same lenses. I contacted VSP insurance. VSP confirmed that my invoice needed to be corrected and that I had been overcharged about $200. ( Twinsburg Eye Associates (TEA) is a "VSP Premiere Provider." ) I called the vision office to discuss my invoice with them. Up to this point, I am giving TWA the benefit of the Doubt. Even though I questioned the invoice a couple of times on my initial visit, I was hoping they would correct my bill and refund my overpayment. Instead, I was told by one of their staffers that the double cost was because they billed each lens separately. I said, "really? I just spoke with VSP, and they said that's not accurate. VSP told me to call you to request a refund." The staffer was silent for a moment and then, in her most condescending tone, said, "oh, well, we have to charge you for lab materials anyway, so it is what it is." I replied, "None of what you have told me today or on my visit two days ago feels right to me. Honestly, it feels shady. I'd like a refund." She very quickly agreed to cancel my order and refund my money, almost as if she didn't want me probing any further. VSP has granted me a second covered eye exam this year in order to find a reputable establishment to purchase glasses. I would steer clear of Twinsburg Eye Associates. TEA has the feel of a car dealership. They 'wow' you with all the latest technology during the eye exam and then hit you with a big bill for contacts or glasses without giving you any options or explanations. It's obvious they would rather have their patients not ask questions and pay the bill. If you ask questions, they deflect or come up with additional line items that make your total larger. Very, very shady.

I have been going to Gale's Vision Care for about 5 years. Everyone is always friendly and helpful…read more Scheduling is very efficient. Glasses selection is great. They figured out which contacts worked best for eyes with different prescriptions. When there were potential issues, the referrals to specialists were easy. And when my insurance changed, it was seamless. I'd happily recommend Gale's.

I always have the best experience at Gale's Vision Care! Dr. Kuta is the best optometrist I've been…read moreto. She is incredibly kind and made me feel very comfortable. Dr. Kuta made sure to thoroughly review everything- explaining things in a way I could easily understand and made sure to answer every question I had. The entire staff there is incredible! Shelly helped me shop for new frames and helped make suggestions for what she thought would look good on my face based of the look I wanted. She actually picked out the pair I ended up getting! The whole experience was amazing, as it is every year. And when I went to pick up my glasses the presentation of them was impressive and they were happy to make any adjustments I needed so my glasses sat comfortably on my face. I never thought I'd be excited to go to an eye exam until I met the staff here!

My situation: Out of glaucoma drops for almost 1 week; want to change eyecare providers to someone…read morecloser to home. I asked Lori if they would script me 1 bottle because the wait time is so long for an appointment and they have 2 exam results showing I have glaucoma. I didn't like the Dr. that saw me previously. He has since retired. I tried to tell Lori that when I was diagnosed the Dr made it very clear I needed to take the drops every day. Whenever I said "dr" she would rudely interrupt with the dr's name. She has a very strange fascination with this guys last name. Then she would start reading something about how in 2020 Dr. Bozo wanted to see me. I interrupted, trying to state my current concern. She was unable to switch her tact from self-aggrandizement to one that is customer focused. She kept repeating some nonsense about 2020. She finally said, "now, when you come in here..." I interrupted that I was not going to set foot in that place since she was unable to listen to customers. I had a great experience at Broad View Eye Clinic who listened to me, got me in for an appt in 2 days, while also monitoring for earlier canceled appointments. If I would have waited the almost 3 weeks for the appointment, I could have suffered loss of vision due to not having glaucoma drops. Lori, working at an eye clinic, had no idea and didn't care one iota. She's too busy reciting Dr. bozo's name over and over again. The next person I talked with at this office was about transferring my records to the other clinic. They told me my prescription was expired. I had to tell her again that I have 2 glaucoma test results that need transferred. She was dumbfounded. She said they couldn't send the records because there wasn't paperwork on file. She wanted me to come pick it up a form in 7 degree weather. She was not sure if she was "allowed" to send the form via email. Seriously. Stay away from this place. They don't care about your eyes.

Novus Clinic, formerly Buckeye Eye Care, is a full service clinic for eyes!…read more Dr. Gonzalez and Dr. Woodruff are very personable and thorough! I have been seeeing them for over 30 years!

I will never go back to this America's Best. I have been a valued customer for the last 6 years…read more I had my eyes examined in December and just now received my new glasses, in April, FOUR MONTHS later. I have been into the store 3 separate times. It was their mistake that my account was mixed up with another person. Yet they were incredibly rude to me. I have never been this disrespected for something that was their fault!! I had to call over 5 times to check on the status. The only nice person to me was Mackenzie yet she was the last person I dealt with. I wasn't offered anything for the hassle I dealt with the last four months. So impudent!

Typical corporate environment a revolving door of eye professionals who must be paid by the number…read moreof exams preformed per day. They seem over worked and stressed. If you have a complicated script or just want to see the same people on a visit this may not be the place for you. If you want heavy out of date frames go here. They have a wide selection. Occasionally you can find a helpful individual.

i was verey mad i had a 6 month appointment did not receive any notifications that you did not take…read moremy carcoures I have seen DR. Gonzolaz for 7 or 8 years now have to find another DR.

Nice office and staff but I wasn't told about the overall charges until we were done and I was…read morecharged almost $100 more than originally quoted because I have "allergies." I wish they would have been more upfront about charges especially since I have eye insurance. The office is very clean and overall I was happy with our experience, just extremely disappointed in the extra charge.

Costco Optical! This review is specifically for and only regarding the optical retail at Costco…read more I did not expect the assortment of frames at Costco and was really happy! Big competition to some of the funky frames I found at online retailers They have some big name designers brand too if you are in to those. The pricing is fantastic I got 2 frames w/o my insurance (EyeMed not approved at Costco) The total cost was less than 1 frame at my optometrist office with insurance!!! The opticians are friendly knowledgeable and helpful. Now I haven't gotten my glasses yet but will update this review when I do So far. Top notch satisfied!

This place is a mad house at like all times. No lie, just be ready. Sunday was particularly busy…read more Parking is a challenge sometimes too. We had to return an item and that was no problem. It's was nice. Then we got a hot dog combo cuz it was noon and we were hungry. Just know there is no one cleaning any tables. They were very dirty. As usual hot dog combo is great. We then went around looking for the few items we wanted to pick up. Navigating through a few hundred people. The layout is pretty standard. Samples guys and gals all around. They do try and keep the clothing area as neat as possible. However in this location there is a guy that folds clothes and he needs to take a shower. Every time I go and walk past him, he smells. It strong and someone should tell him. Everything else is pretty standard as Costco goes. Staff is nice. Products are well displayed. It's just crazy busy. So be aware if you come here. Note for gas it's that way too.

I have been going to Berris Optical for many years along with the rest of our family and many…read morefriends. The entire staff is very friendly and Joy is wonderful with her craft.

The staff went above and beyond to help me pick the perfect frames for my new prescription. I was…read moreimpressed that they remembered me from my visit back in 2000! I highly recommend this place for anyone in need of glasses