I'm so glad I chose this place for my eye exam. I had the worst experience at vision works. Forgot…read morethe young lady's name that helped me with my glasses she had the most beautiful dark brown eyes. (she had on a mask) I get so many compliments on them. My daughter never likes anything I wear and loves them! I felt very safe there too. They are very clean and only allowing one patient in office. I will be back!

I would never again buy glasses from this place. They charged me almost $800 for an eye exam and…read moreglasses. The prescription was wrong and the only special things I got with the glasses were progressive lenses and an anti-scratch coating. They did not look at my other glasses to see what options I had chosen for them nor did they ask me if I wanted options like transition lenses. If they had looked at my existing glasses they would have seen that I had them. I made the mistake that they had looked at my old glasses and would replicate the features or at least ask me about the features that I wanted. The manager here seems totally incompetent. Never never never will I ever use this business again and I will recommend that everyone I know choose a more reputable and knowledgeable optometry business for their eye care. This was a total waste of $800 for me.

Doctor Cooper is nice, but staff isn't great. Scheduled a medical exam and gave them my medical…read moreinsurance info. Show up for my appointment, and they seem annoyed and it takes forever to get me back there. Finally someone scolds me for "not telling them I needed a medical exam instead of a regular one." I told them I specifically told them I needed a medical exam, that's why they already have my medical insurance on file. You can request appointments online, but they never really follow up with you on it.

Dr.Cooper is a nice Dr, so is Dr.Talley, so no complaints there. However, when you call the number…read moreyou think is the office number, you're really calling an answering service, there's a girl with a foreign sounding accent who clearly doesn't know what she's talking about. Very unprofessional. I called and asked 3 different times for the office manager to call me and not once got a call back and when I asked why I wasn't called, she gave me no answer. I explained to Dr Talley Saturday was the only day I could come in,which was perfect bc Saturday is medical appts only. I got called middle of week the week I was scheduled for glaucoma testing, asking me if I could come in during the week. I said no, she said let me call you back. I never got a call back and was under the impression my appt was canceled bc Dr wouldn't be there. Day of appt I received calls and texts stating I missed an appt. I called following monday to explain situation, same girl, acting oblivious to what I was saying and told me I'd have to wait for Saturday schedule to open. I called back for weeks, then months and was constantly told the schedule wasn't open. They started calling me asking me if I wanted to schedule so I did. I was called back more then 5 times in 1 week about my appt, 1 time girl said I wasn't allowed Saturday appts bc I canceled too many times when I never canceled 1. Another time she called bc she was trying to run reg vision insurance under a strangers name I had no relation too. This office accepts medicaid for routine vision for kids and medical for adults, if you're an adult and are going for medical only, they try to force routine vision on you. Even when you tell them you can't afford it. They still force and push the issue. I have reduced blood flow to my eyes, glasses will not fix my damaged vessels. I'm also legally blind without corrective lenses, however, when I tell you I'm not there for that. Stop pushing the issue. I did glaucoma testing, technician was rude, I heard the beeps but she said I wasn't clicking remote, just so they could purposely have me come in again and double bill my insurance. I called during week bc eye drops Dr called in weren't approved and PA was denied, the same girl was trying to get to come in for an unnecessary visit( I was there weekend before) just for eye drops? Said she would send a msg and have Dr contact me to get another drop called in. I've yet to receive a call. Idk who this girl is but she needs to be fired. She's the same one everytime and I get no help whatsoever. The eye drops my insurance denied, and PA was denied, was $750. Nobody can afford that! If you need a dr that cares about patients and not how much money they can get from you or your insurance, please pick a different office!

Little bit of a wait to see the provider, however it was after 3:00 and busy. Doctor didn't try to…read moretalk me into an unnecessary pair of glasses, readers will work. I did need computer glasses, which I expected. Kudos for Ms. Lauren, she didn't try to upsell me with added items I didn't need (anti reflective as I don't need glasses while driving), etc. That goes a long way, don't try to make me spend more, lol. I look forward to the final product. Great work by the entire team!

I was searching for a new optician so I decided to give America's Best a try. I selected the…read moreBartlett location because it is closest to my home. The majority of my experience has been disappointing. The office seems to be disorganized and unprofessional. I was fit for multifocal contact lenses. The first optometrist that examined me was very nice but did not educate me about multifocal lens and their challenges. After struggling with a trial pair of contacts, a second optometrist examined me in a follow-up appointment. The second Optometrist did a great job. He took his time to understand my issues and after two visits we settled on a pair of distance contacts. When my appointment was over, the office staff took their time checking me out. The employees were having casual, personal conversations openly with several customers in the store waiting to be serviced. I was left feeling as if the available agents were avoiding checking me out because they did not want to take a break from their conversation. Now I am trying to order my contacts and I am very disappointed in the process. When I called to order yesterday, the employee told me the system wouldn't allow her order my contacts. She then told me to call back. She was also trying to order the incorrect contact and not the set we agreed upon at my last visit. This was quite an inconvenience to me and I was irritated because why not ask a manager to assist with processing the order? It is also a hassle getting a live person on the phone when calling in. By the time I make it through to a live person, I am already frustrated and irritated from going back and forth with an automated system. I also cannot believe that there is no automated system alerting you that the office is closed if you call when they are not open. I did not realize the store was closed on Tuesdays and Wednesdays. When I called, I was placed on hold where I remained until I decided to hang up and search Google for another number. All in all, I will not support this business again. I am unsure if the issue is with this location or the chain as a whole, but I feel the company has a lot to learn about customer service and professionalism.

Dr. Meredith was very professional and helpful during my visit. She explained some things about my…read morecontacts and vision that were very helpful and unfortunately no other provider took time to explain things to me. I didn't feel rushed, but I was in and out in a reasonable amount of time. Hopefully she is there for my next visit, I was very pleased. I ordered another year supply of contacts and they arrived in a timely manner. The only thing that would be helpful is to call the patient once their items arrive. I did not receive a call, but an email.

Finally after 6 weeks of waiting, I got my lenses. But they did not call me to tell me, I called…read morethem. I guess they thought bc I have worn hard lenses before, I didn't need anything else. No fitting or mini exam- do lenses feel okay? Can you see okay? None of that. I'm glad I can see better and the lenses do work overall. But you never know...

Jackie (the manager) and her staff are very kind and helpful. They want to ensure that you love…read moreyour frames and that they're a good fit for you. They have an exclusive selection of frames that I never see anywhere else, including luxury brands. I've gotten my frames here for the past few years and the customer service has been consistent.

My family and I have been patient with this group for almost 20 years. Please select another…read moreprovider as this group is crazy expensive and customer service is extremely unprofessional. They are running claims fraudulently against your benefits. The Office Manager said verbally to me in their office (after identifying that we have a new provider); we can see you today if that's the problem. If the claim was submitted as a legitimate claim then how was she going to be able to see us during the same benefit year? Again stay away from this practice to avoid misrepresentation of legitimate services.

Mariah at the 2075 N Germantown Pkwy location has been a dream to work with. She knows who we are…read moreand what we want every time we walk in the store. She always asks how my other half is when I walk in alone. I've had at least 5 pair of glasses made here recently, as well as received an exam or two. We've had transitions, bifocals, regular sunglasses, and regular eyeglasses made here. All of them great quality and Rx. We will continue to come here, thanks to Mariah.

Couldn't have been happier with the service I received. Mariah was so nice and helpful! I will def…read moreBe back.