Subject: Recognition for Exceptional Kindness - Gina at VisionWorks, East Cactus Rd, Phoenix…read more To Whom It May Concern, I would like to recognize Gina at your East Cactus Road location in Phoenix for her extraordinary kindness and service. When I came in with broken glasses, Gina quickly assured me that my insurance would cover them and even put a rush on the order since I was heading back to California for medical appointments. That alone was thoughtful, but what she did next truly touched my heart. As I was leaving, Gina called me back. She said she didn't want me driving without glasses. She walked over to the display wall, took a sample frame, gently popped my lenses out, and placed them in the frame so I could see clearly until my new pair arrived. She gave me safety and peace of mind without me even asking. After everything I've been through, including breast cancer treatment which affected my sight and losing a sister 2 weeks ago, Gina's compassion and understanding reminded me how powerful a simple act of kindness can be. She went far beyond her role and it made all the difference. Please recognize Gina not only as an excellent employee, but as someone who leads with genuine care and empathy. Her extra kindness is something I will never forget. Sincerely, Mary McNally

For years, I went into the Paradise Valley Mall to see an optometrist and to order glasses. When…read moreit became Visionworks and moved across Cactus Road, I followed along. While I wish my vision insurance was better, I have had positive experiences at this Visionworks location with the customer service, glasses ordered, optometry appointments, and overall experience. I have found it easy to schedule appointments even for the next day to meet with the optometrist though it has been a bit annoying that the online system requires anything I sign online to be signed again in person. I recognize that this isn't specific to this Visionworks location but the entire system. The reminders online are helpful, and I typically find myself with a relatively short appointment to meet with the optometrist, who is very knowledgable, helpful, and caring (similar to his predecessors over the last 10+ years). I have had a number of questions about my insurance last year and again this year. I have found that by sitting down with one of the associates, I have been able to learn a lot about what my insurance provides (and doesn't provide). They have been patient with me last year and this year when I have asked questions when they could certainly have just passed me along to another associate. When I have been ready to find a pair of glasses, associates have been willing to team up to show me different pairs of glasses got try on and then to answer questions about frames and lens and any special requests from transition lens, flexible frames, no-scratch lens, and more. I have also learned from the associates that sometimes the available coupons are better than insurance. I was at Visionworks today and found that using my insurance or a 50% off coupon came out to only about a $20 difference. I found that I had recently received a 50% off coupons on frames/lens though just after leaving, I came across a 60% off coupon online. You can find available coupons/discounts at https://www.visionworks.com/special-offers. I'm looking forward to seeing my new glasses with a new prescription as they arrive within the next two weeks!

Have been going to this location for over 5 years. Service is great. Dr Gary Baron is one of the…read morebest. Great selection of frames. If your eye exam warrants further evaluation or treatment, referrals have been excellent. All good here!

The hours and limited selection of frames is disappointing…read more If you have United Health Care you have no choice.

Great selection and latest styles of regular and designer glasses at many price points. Something…read morefor everyone!!! Friendliest staff and always helpful in finding the correct pair!!! Milla goes out of her way to make sure that you have the best experience.

This location is walking distance from where I live; so it's the location that I prefer to…read morepatronize. It's also helpful that the staff is knowledgeable, kind and exhibit great patience when dealing with their customers. During my recent experience I had to exchange my glasses for a better option, the Optician Miguel was fantastic with helping me and assured me there was no issue at all in doing this. When I went to pick them up John the Optician that helped me was adamant that Lenscrafters wants me to be happy with my glasses. With this years glasses experience, I will definitely continue to do business with the PV Lenscrafters store.

I wanted to update my original review because I believe it's important to recognize when a business…read moremakes a genuine effort to correct a bad experience. After my original Yelp and Google reviews, Ashley contacted me to discuss everything that had happened. She invited me back to see a different doctor for a completely new eye exam. Whether or not she fully understood my experience, I truly appreciated that she took the time to listen and reach out. Today I had my appointment with Dr. Wynn, and all I can say is she was incredible. She gave me the most thorough eye exam I have ever had. She took the time to discuss my previous experience, listened carefully to my concerns, and never made me feel rushed. She actually built different lens combinations in the office for me to try, had me walk around, sit at a desk, read a computer screen, and read printed paperwork to make sure my prescription worked in real-life situations--not just in the exam chair. I was genuinely amazed by her level of care and attention to detail. After my exam, Ashley took care of reordering all three pairs of my glasses. Although I'll have to wait another couple of weeks for them to arrive, I finally feel optimistic that I'll be able to see comfortably. My original experience was extremely frustrating, and I stand by the concerns I had. However, I also believe great customer service is about how a company responds when something goes wrong. Ashley and Dr. Wynn took my concerns seriously, treated me with kindness and respect, and worked hard to make things right. I'm hopeful these new glasses will finally solve the problem, and I truly appreciate the effort they made.

Visit the Paradise Valley Festival to find America's Best. We were somewhat surprised to learn the…read moreordered glasses were ready. It's nice that they arrived several days early. We were given both the glasses and shades. Of course after not having glasses for over a month, it was strange to put the new ones on. It will take some time and adjustment. Parking lot available.

I have been a long time customer of warby and every time I go in the store I am reminded why I…read morecontinually support them. Abby guided me into purchasing my next glasses as she was kind , and very knowledgeable . 10/10 service .

Went in for a simple exchange (10:20 today) and had an associate totally lose their cool. For…read morewhatever reason they couldn't navigate their own computer system and couldn't find my order and took that frustration out on us. Claimed they couldn't find it by email or order number. Tried every way to avoid helping me - told me to call the 1800 number and mail it back, and kept raising her voice in frustration. Thank goodness for another associate who stepped in. They found my order in two seconds, accepted my exchange, and ordered a new pair. Everyone has off days, although I never yelled at a customer when I was in retail, but I decided to leave the review because my five year old had to witness it. He had lots of questions about why that woman was so mean to us.

Dr. Wilkin is excellent I've been a patient for over 20 years. Also Christine and Corrina are…read moreextremely helpful assistants. I highly recommend and would shop no further hands down

Great location and easy to book annual eye exam...staff goes above and beyond to help find the…read moreperfect pair of glasses!

Just ordered new Zeiss lenses with Colene. She walked me through the various Zeiss lens options as…read moreI've given up on the other lines. Very thorough getting things right and the price was two-thirds that of other shops which never hurts. Got glasses from her also back in the 2010s and was very pleased then too. The shop, or Colene for that matter, hasn't changed. Still a good selection of high end frames at reasonable prices.

Very small place. Gets the job done. They were a little slow for my taste but very friendly people…read more I believe there is a total of 2 people that work there. It's good if they have no one there but if someone is there you will wait. I hate waiting that's just me. But they have great options know their stuff and are very nice. The only thing I complain about is the wait. But I'm very happy with what I got.

The service was exemplary. I had purchased 2 pair of glasses from Glasses USA, both which were…read morehorrific in workmanship. By my own admission, I missed the window to send them back but didn't want them to go to waste. Don't let the ads fool you. You get what you pay for. It was my husband's mantra, and I should have known better. Remembering that we have used this place before for repairs. I took both pair in and now they fit perfectly. It was a very small price to pay $60 each, worth every single penny. I now have two new pair of glasses since they're it just sitting in a drawer unusable. I can't thank these guys enough for fixing my glasses.

May not be an ideal spot if you have aged designer glasses and want lenses replaced with a…read moretimeframe in mind. I wanted to have an older pair of Ray-ban (2015?) frames have new lenses put in and the options were extremely limited. The process was also a bit confusing. The man who works here is incredibly nice, but he kept searching for certain polarizing lenses/colors and reading them out loud to me. And when I said "yes I like that one" he would go to select it and would say like "no, can't do that it's not available". Which I understand. But at the same time, I spent longer standing there and had to go thru all the options first before he even knew if they were available for this frame which was quite a disappointment. I had a special request to ship them to my home which he was more than happy to do (I paid extra for shipping) and it took a normal amount of time before they were ready. However he "mailed them to the wrong address". Not sure exactly what that meant. But in a couple days after I called to ask about where they were, they were delivered to me. I can only speculate if they were not shipped and he lied about it, or if he did ship them somewhere else but was able to retrieve them. Either way, it was not great. But I did get them in the end. So they were delayed and didn't get here in time for the birthday gift I was ordering. But again, I got them. All in all, it's an okay way to have your glasses repaired. But in truth, this experience was not great. And wasn't exactly cheap either. So I'm on the fence about recommending it to others.