Had a fantastic experience at Eyeglass World! Kelsea's attention to detail and warm personality made all the difference, and Candice was super supportive. Plus, the doctor is incredible, top-notch team all around! read more

I got my glasses from them about a year ago went fine and so I wanted to get my glasses from them again when in my prescription was expired whatever got a new prescription how to get new glasses. The lady took absolutely forever when I told her I was on a time crunch, kept trying to pressure me into buying things that I didn't need for my glasses kept trying to buy me another pair when I kept telling her I was just a broke college kid needing to see ended up making me pay $200 and added on all of these things that I didn't say yes to including insurance, which I never agreed to told her I was in a time crunch continued to take her sweet time making me late for work. I tried to call and see when my glasses are going to be completed. They don't pick up ever they don't answer their phone. read more

I've been going to Eyeglass World for 3 years. They are now charging a fee if you want to use your existing frames. That is total BS. What am I paying a fee for? You're getting money for the lenses. I think that's such a scam. I will be going else where here on out. read more

I absolutely have loved both of my experiences at this location for Eyeglass World. I can't remember the name of the guy who helped me the first time but this most recent time was Krystal. I absolutely loved her. She was friendly and very accommodating. I've purchased one pair of glasses and 2 pairs of sunglasses and both were amazing! Highly would recommend! read more

Eyeglass World - Optometrists Near Me - Phoenix, Arizona

Staff was very helpful. I got there around 5:15 they close at 6. Even though it was close to closing the sales Associate Brohden was very helpful. He helped me with my insurance info, gave me time to look around on my own and just gave great service. Ask for Brohden if you ever visit this store! read more

My friend had referred me to eye glass world after I complimented her on her glasses and told her the awful experience I always have at target. I went in today, picked my glasses and was called up to check out the lenses I wanted. I worked specifically with Kelsea at the cactus location in phoenix, Arizona and she was absolutely amazing. Not only is she approachable but she genuinely loves what she does and it shows. She was so kind to everyone she interacted with in the store and she was so relatable. I saw her ring she had on which was a cat chasing it's tail and I commented on how cute it is. We got to chatting about our cats while she priced out my lenses and I shared that my cat had passed away earlier this week. Once all was said and one and I had paid, she took her ring off and handed it to me and said I could have it. I had to fight tears back at just how caring Kelsea was. She deserves to be recognized and given a raise if possible. Of all the eyeglass places I have been to, she has been the best experience ever. Thank you Kelsea, you now have a loyal customer for life. read more

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So impressed with this vision store, the GM Candis is top notch. She was so helpful in ensuring they were able to fill my daughter's complex prescription (they have their lab in-house) and were able to fill her prism prescription. She also had other great suggestions/referrals for BVD eye doctors. Another eye center was going to charge me $745 for a kids paid of glasses! Great job! Will be back. read more

I recently visited Eyeglass World at Cactus by Target. I walked into the store and was not greeted or acknowledged. There were 3 people sitting at their desks without a customer and a few were on their phones. I continued to browse giving them the benefit of the doubt yet not one person working in that store asked me if i needed help. However, as i was browsing, a mother and daughter walked into the store and they were greeted kindly and asked if they needed help. I left after 30 minutes in the store to go elsewhere. If this is the level of service you offer your customers (none in my case) then I did not want to spend my money there. I would not go back nor would i recommend this company to anyone. Customer service speaks volumes and this particular establishment lacks in this area. read more

Such a shame. Unwilling to help and sending me to an eyeglass repair I was 3 days after expiration. My error. But unwilling to help at all. First time using eyeglass world and will be the last. You get what you pay for. read more

Pause. Take a step back for a moment and regain perspective. You may be getting caught up in the situation to the point where you cannot see out of it. Pause. Reflect. And also, it could be my case where you recently discovered you needed glasses to see the world with a different perspective. Having had Lasik, I wasn't in need of glasses until recently. After being hospitalized with adult onset diabetes, it changed my vision. You have to let the optometrist know that as well because in that situation, your vision will adjust again as you adjust to taking insulin. I was fortunate enough to get an appointment the same day. The receptionist was so kind in filling out the forms for me since my eyes were swollen and I could not see clearly or close. Without vision insurance, this was pretty reasonable for both the exam and glasses. If you do get the pupils dilated, definitely bring a designated driver otherwise you will be driving Helen Keller style on the streets, not recommended. You can't beat the pricing they offer, especially if you're in a pinch and need glasses quick. Generally they can get glasses done same day or next day. Mine took longer because I needed driving and reading glasses. The selection of frames is pretty extensive, even for the deal of two for $78. The sales staff is not overly pushy or aggressive. I wasn't needing to invest a ton since my vision is subject to change. I would definitely come back if I need to readjust my prescription. You can tell a lot about a person by what they choose to see. The moment you change your perception is the moment you rewrite your story. Your perspective will either become your prison or passport. Personally I am all about seeing the goodness out there with these new glasses. It certainly helps when my vision is on point now. read more

Eyeglass World - If you change the way you look at things, the things you look at change. Love my new driving glasses to see the roads I am on! - Optometrists Near Me - Phoenix, Arizona

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My optometrist was awesome! I wanted to make sure that he could be the one I see annually but he was actually covering for another optometrist; I can't remember his name but he floats around various Eyeglass World locations throughout the valley when they need coverage. Look for the guy with the Elvis belt buckle!!! Lol that's him! That's who you want!!! Okay, now that the exam is done is time to pick out some frames. Marc explains the options. I explain my budget and Marc directs me to the frames within my price range. I've been wearing glasses for about 7 yrs now but I have never had anyone explain to me the differences in frames and why one might work better than the other based on my prescription. Mind blowing! He really took the time to give me an honest opinion about the frames I picked out and didn't try to upsell me. Moving from the east coast with sun/humidity/clouds to a place where the sun is on their job full time +overtime: I'm finding myself needed sunglasses more often. Marc explains that I can have one pair tinted with my script so I don't have to do reading glasses off sunglasses on dance. Okay so I'm really happy now. Marc is also very funny and kept me laughing the entire time while being professional as he completed the order. My glasses were ready for pick up as quoted but when I came to pick them up, the reading glasses were fine but the sunglasses were missing the tint. That's the only reason why my review is a 4 star instead of a 5. So the sunglasses have to go back to the lab and it's going to be a day or two before they're ready. I asked if they could mail me my glasses as opposed to me having to come back- the trip from work to the store was brutal because of weather related traffic. The person who gave me the reading glasses says sure no problem. A few days later, my sunglasses arrive via UPS unscathed. read more

Super impressed with the staff here, especially Kelsea! Heritage hasn't sent me information in two years and I don't know if I ever got a card, but especially since they were shut form from Covid? Impossible to get a hold of them for sure, but she did and we got glasses. Yay! Plus they even help you pick them out if no one came with your lonely Covid quarantine self. Their doctor is also super knowledgeable, at least the one I saw was. read more

Eyeglass World - Optometrists Near Me - Phoenix, Arizona

My only complaint is that my script showed a change from a previous script saying that I now have a slight astigmatism. This was not mentioned to me during my appointment. I found out when I went to use my prescription and was told that it differs from my previous Rx. I also have to add that my eyeglass prescription has been -4.25 ever since I can remember. It was -4.25 when I was 18 and it's the same at age 50. I also discovered that my new eyeglass script was weaker than the current glasses that I wear, so that leads me to believe that the doctor did not compare my previous Rx to ensure that I had the same glasses. I had to call them back to correct this. My contact lens script was bumped down to -4.00 years ago because -4.25 is too strong for me, BUT eyeglasses at -4.00 are not strong enough. I've known this for many years and I wish I would have been more attentive to the script that was given to me on 9/25/2024 to ensure that I was getting what I need. SHOUT OUT to Adrian for being way cool and having my script changed back for me in a prompt manner when I called in. He got it changed for me and faxed it right over immediately and I appreciate the customer service that he provided. I am happy now that my new glasses will be exactly the same as the ones that I am currently wearing. I changed Eyeglass World locations because I do NOT like the front office staff at my previous location though I did really like the doctor there who I felt was very thorough. read more

I ordered 4 pair of glasses from this place. Two sunglasses and two regular. They were prescription glasses for driving. One pair of sunglasses had a lens that fell out constantly. One pair of clear glasses had the anti glare coating ( which I paid extra for ) wrinkled up and blurry. The lady there took a pair of needle nose pliers and put a kink in the frame of the glasses so the lens would stay in but it looks like crap. She said the anti glare coating was caused by me leaving them in the hot sun. I never did. I got disgusted and left read more

amazing service, Dr. Saleki is absolutely wonderful, thorough, and professional. She makes eye exams fun and is very personable. Brian in the lab makes glasses look amazing and his turn around time is quick and efficient. Candis (the manager) takes pride in her store and it shows by the way the sales associates interact with their customers and patients. All of the staff there are knowledgeable, professional, and very easy to talk to about concerns. 10/10 would recommend for all of your Eyewear needs! Just look how cute my boy is with his new glasses that Brian made! read more

Eyeglass World - Optometrists Near Me - Phoenix, Arizona

No words, just amazing staff! Friendly, professional, quick service. Great Dr, and convenient hours! read more

Eyeglass World - Optometrists Near Me - Phoenix, Arizona

Excellent customer service. Friendly people and great prices for glasses. Same day most of the time. Will return.

I broke the only pair of glasses I owned and this was the only place I could find a last minute appointment for that day. I have never had good luck getting my glasses quickly in the previous places I lived, so I thought I'd need to get contacts to survive. They made sure I didn't waste my money and got me hooked up with 2 pairs that I loved and an eye exam for only $100 that were made the day of. They also helped me get a pair of prescription sunglasses through my insurance. Everyone was super friendly--I'll definitely come back here again. read more

For a lifetime contact lens wearer such as myself, preparing by having to switch to glasses, even if for a few weeks can be a HUGE stress builder. Luckily, I found EYEGLASS WORLD near Paradise Valley Mall. Marie and her team were AMAZING! Of course I received my glasses in two hours, and of course, they were high quality, as one would expect from the Big-Shot Optometrists (at triple the cost), but what Marie and her team did by treating me with the utmost respect, friendliness and professionalism crossed all bounds of "typical". Was I able to give them 10 stars instead of five, I would! We ALL need annual check-ups and new glasses on occasion, and ALL at least KNOW someone who does: PLEASE refer them here. They will be happy to see you, and you and your friends will be THRILLED that you did. read more

Quick, great service, great prices and selection! Will be my go to eyeglasses retailer from now on

Great service and fast turn-around! Eric in the frames area was especially helpful... clean store and large selection of reasonably-priced frames read more

Looking for new eyeglasses. My optometrist doesn't have much of a selection so I came here to shop. Logical precautions are taken due to COVID: temp check, mask check. No problem. BUT I'M NOT ALLOWED TO SHOP FOR FRAMES UNLESS I HAVE A PRESCRIPTION ON ME. Not worth the argument and definitely not returning. You lost a new customer today! Consider my alternatives: Costco, Target, Pearl Vision, Warby Parker . . . All of which allow me to shop at will. read more

If you are in Phoenix, do NOT see any optometrist other than Dr. Saleki. She is the most thorough optometrist I have even had and will make sure to answer every question you have. Karina was the associate who assisted me and she should receive very high marks. You can tell all of them genuinely care. read more

Such a great place and excellent customer service! Also has a wide selection of frames for your glasses. I highly recommend.

Wow! I just had an awesome experience at Eyeglass World. Though I rarely take the time to write reviews, the warm, personalized, no rush, no up-selling service I got at Eyeglass World compelled me to write this review. New to glasses and wanting to test the waters with a basic starter set, I opted for their two pairs for $78 advertised special. I couldn't be more satisfied! From the moment I called to make the appointment, to the moment my glasses were finished in the timely manner as promised, the entire process, and everyone I came in contact with far exceeded my expectations. And mostly, the patience that the doctor displayed while I slowly decided which slide was more clear, (#1, or #2? #1, or #2?? #1, or #2???) was nothing but super professional, and very appreciated !!! I would totally recommend this company, and their awesome crew, for all your vision needs!!! Looking forward to buying prescription sunglasses with progressive HD scratch resistant lenses next!! read more

Even though I asked them if I could immediately order a different pair of glasses as soon as I tried them on, Courtney took care of me with graciousness and professionalism. She also said to keep the glasses I ordered until new ones came in (about 2 weeks). I was not expecting to be able to do that. Received great service from everyone there. Would return read more

Absolutely had the best experience...Eric D., who not only answered all my numerous questions, but he also genuinely cared and helped me tremendously, in getting the perfect pair of glasses, at such an amazing price-Thank you so very much again Eric, for making my experience perfect!! (: I highly recommend Eric, at Eyeglass World, to anyone who wants a great experience, great service and great prices for their glasses!! (: read more

I was looking for computer glasses with a bifocal for my phone and keyboard. I found Dr Saleki and received completely thorough test of my vision. She is compassionate and willing to listen. I highly recommend her. The optician assisted with choosing frames and again listened to me to obtain exactly what I was looking for. Within 4 hours the glasses were ready. The did not let me leave until making absolutely sure the glasses worked properly. Do NOT go anywhere else for an eye test, do NOT trust your eyesight to anyone but Dr Saleki and the professionals at this particular Eyeglass World. Whatever it takes. read more

Candice called me at work to advise they had broken. Frames while inserting new lenses. Said I could come pick out new frames up to 129$ or bring frames from home and receive 129$ credit. I left work went and got frames from home brought them to store within 30 minutes. Upon arriving employee Candice refused to honor 129.00 credit issued for breaking my frames. Stated manager was responsible for decision not to refund. Told me call corporate. Coworker told me that Candice actually is store manager. Btw I just spent 1835$ in your store last week, very unprofessional. I have no glasses and am out 165$ for the lenses:( read more

I never leave reviews but if you're looking for an eye doctor, I would avoid this place. To start-They booked my appointment before the doctor was supposed to be in, They tried to reschedule me when I was already there because only one employee has the email password to access my insurance approval. I picked up my contacts and soon realized they were somehow not working even though I used trials for 2 weeks. I felt constant pressure in my left eye and blurriness. after multiple panic attacks from not being able to see with my contacts in I scheduled a follow up. in the follow up I felt like I was being belittled by the doctor for my concerns and she told me "this is the same prescription you've had for a year there shouldn't be a problem" she ended up adjusting the prescription and when I came to pick up my new contacts a kind younger woman worker figured out that they PUT MY ORIGINAL PRESCRIPTION IN COMPLETELY WRONG AND SWITCHED THE EYES! They never apologized, they did order the correct ones for me but I feel like this is so unprofessional and made my whole experience with them terrible. read more

I like nice people. You know, the cashier at the grocery store who understands your o.c.d. about how to pack your groceries, the guy at the carwash who scrubs the bugs off your grill for the 3rd time because bug goo makes you squeamish... you know- those kind of nice people. The group who works here are NICE. From the beginning when I had to reschedule my eye appointment twice because of work, to the very patient smiles as I admitted not having my eyes checked for four years(!), to the meltdown when I put on my new progressive lenses and realizing that age is officially catching up with me. When my new frames popped, and they immediately fixed them, to two days later when they popped again and they immediately replaced them. Every moment, was nice, professional and very, very good. I have dealt with glasses for 40 years now. This is the first time I will ever look forward to going back for an eye exam. Kudos to everyone. Don't change your staff. We need more businesses like you. read more

I've neglected going to the eye doctor for many years because of multiple bad experiences. This place had been by far the best experience I've had. Also a fraction of the cost of many other places. Even with the challenges of COVID-19, the staff has stepped up and for that I am thankful. read more

I have a very difficult prescription. They made me two pairs of glasses in an effort to get them right. Through NO FAULT of theirs they did not work and allowed me to return them. The staff is excellent and understanding. I highly recommend them for less difficult prescriptions. read more

I came here to get a contact lens exam because they actually take insurance, unlike costco which their contact exam price has increased astoundingly high..I couldn't afford to keep going there anymore each year. Dr. S saw me and took my exam. Very to-the-point and quick and efficient. My insurance actually cut the out of pocket price in half! My new prescription helps me see so much better now. read more

Great place. Marie and Candace are great. Great service. My wife and I highly recommend.

Great customer service. Nice variety of glasses to choose from. Will was very helpful and knowledgeable.

Candace was great didn't catch the other employees names but I was blown away how quick and wash the process was here and they had some really good deals and some clearance on ray bans! And same day pick up for your glasses dopest eye spot around read more

Hello Phoenix! We just love this new location. Amazing fast and friendly service provided by a great service team!! Our technician went above and beyond to provide top notch customer service. Even though we had to special order my boyfriend's contacts, she went through their stock in the back room and found him the next best match for his Rx so he didn't have to wait until we get our order to see. No extra charges and she even honored and price matched our original price quote we were initially give from the prior year. We are more than satisfied. Thank you Eyeglass World Phoenix (Cactus Rd) location!! Highly recommend! Rob & Kimberly ~~~~~~~~~~~~ read more

My experience here wasn't the best. Ordered glasses for my son who was leaving for the army in June 2021. They were not cheap glasses (Nike brand) and they broke after a few weeks. I wasn't able to get the broken glasses from him until recently and when I went to the store to see about having them repaired, they told me there was nothing they could do. The employee who helped me, Jennifer, was very nice, but the managers did not engage with me at all and did not seem to care about my problem. They said they did not have the tools to fix them which seems odd since they are a glasses store. read more

I have to amend my previous review. When I first came into the location at Cactus and Paradise Village Parkway W, Bobbie gave a great impression. However, Bobbie stated she'd follow up with me on Friday and I never heard from her. When I called today (Saturday), she said she didn't hear back regarding my intermediate script yet and she'd call me back today. Never heard from her. I'm really disappointed because we discussed customer service and I will not be getting my glasses from this location. read more