I waited 2 weeks for my glasses, they lost them in transit. Their solution was to re-order them and…read moremake me wait another 2 weeks. No offer to expedite, ridiculous! Took almost an hour for them to process a refund, still haven't gotten it yet. I used to refer orientation classes of 50 people to go there for prescription safety glasses, won't be doing that again.

Got the eye care club many years ago. Almost had to bail as during the pandemic they went to…read more"virtual" eye exams. Yea - like I want the Dr. to be somewhere else. FINALLY our local got a Dr. We went in. Crazy, I had eye care, my wife's had expired. Scam? We paid for eye club again. We like the frames they offer. Got new contacts. Trials worked well. Called, ordered $400 of contacts. NOW they changed and they want $5 buck to deliver them. WTF? It is less labor for them. THEY save money. And I pay extra. Next thing they will charge to use a credit card. Could have gone with Costco. Now thinking that may have been better.

Love this place because they treat you like family while keeping a very professional environment…read more If you think about it that's a pretty neat trick. Because of their eye professional Shelvy they have earned my business for life. Thank you again for your wonderful service ! I highly recommend All about eyes, Jon Paul Agustsson

Worst place I've ever had to deal with! 4 frames that kept breaking and I get blamed for breaking…read morethem! Forking over 1k worth of money to this place! Stay away and find a better place that's not overpriced and inconvenient. Then want to claim that my expensive overpriced lenses have to be replaced because there have been to many frame replacements! I'll never do business with this place ever again! Worst experience!

This is a Mom and Pop store. I cannot tell you how happy I am with this place. I've been to all the…read morelocal chain eyeglass places and some very miserable experiences.... This is NOT that place! I first found them about 1.5 years ago when nobody else would do the work I needed. They were the ONLY place I could find that would fit lenses on a special frame I already had. I had Airsoft/ski goggles with special frame inserts. They were happy to take care of my needs and exceeded my expectations. I have since had them do custom work like this again and have always been extremely happy with not only the results but the experience. Today I had a lens fall out on my sunglasses. I did not buy them here. My warranty has run out at the local chain store I got them from a few years back. I just thought they deserved my business after my previous interactions and brought them here. They gladly fixed them for me and absolutely refused payment. I actually tried.... This is more than a business. This is a husband and wife with a honest soul. When I need another set of glasses, there is no doubt in my mind I'm coming back here.

The only place to go. ALSO the only place in Rockford that have opticians with actual DEGREES in…read moretheir field!!! The Whalens are great.

I called today, January 26th 2026 My family of 5 have been…read morecoming to Eye World 8 years, and I have too make sure everyone knows Ms. Jasmine Epitome of Great Customer Service Very pleasant and professional when speaking with her, she was very helpful and patient with me and my questions. Keep up the amazing job you do, good customer service is really rare now a days !!! Thanks Ms. Jasmine

The doctors themselves were fine. In fact, when my new $1000 glasses worked for distance but not…read morefor my computer or reading, I went to another company for a second opinion. They told me that they would have given me the same prescription. The problem apparently is with the lab. The front office personnel tried several times to adjust the frames to no avail. I finally quit wearing the new ones and went back to my old ones. My old ones were pretty much equal for distance which begs the question: did I really need new glasses at all? Also, if I can see my computer and read clearly with my old glasses, why can't their lab make comparable lenses? Basically, I wasted $1000. I would recommend them for an exam, but take your prescription elsewhere to have your lenses made.

I called to obtain a copy of my prescription that has been covered by my insurance and paid for and…read morewas denied a copy due to an outstanding balance unrelated to my prescription. I attempted to make a payment on the account but it wasn't sufficient and my prescription would continue to be withheld. According to the federal trade commission this is a violation of the Eyeglass Rule and Contact Lens rule. See link: https://www.consumer.ftc.gov/articles/understanding-your-prescription-rights-glasses-and-contact-lenses

I went here early last year for the first time. I really liked the doctor and the staff. Both were…read morevery friendly and informative. I also requested my prescription a couple of months ago to replace my glasses that were accidentally thrown away. They emailed me within 5 minutes with zero issues. I see other people who have given this place bad reviews, but this was not my experience whatsoever. Excellent place, and I will continue to go and recommend it.

they were friendly - and the pricing was excellent. Have used them before and will again.read more

Very small place went there for the value of the eyeglasses and the exam not a place to go if you…read morewant fancy designer lenses and frames but for our needs, it was OK we don't have insurance so the price was about half of what we paid at other eye doctors for glasses and exam ex

can I just say home town service. I won't go into detail but three years ago I had some state…read moreframes. They were crooked literally for years. I was walking downtown and saw this spot. I walked in and it was the most dedicated spot to being a home town business. They adjusted my glasses ide been embarrassed and insecure about in minutes; they refused to accept any money. Three years later things got screwed up w my insurance. Walmart want 90 plus the frames. I was stuck! Tax season is around the corner and although working from home was going to change. I went into their business; didn't hold nothing back. Yes I'm a felon but I'm three years doing good. The Tech said hold on.... she came back out holding my glasses but not broken! she fitted my lens w out date frames! Again they accepted no money! Wow, we are still souls

Literally amazing!! Everyone here is the best. You should make your appointment now. I was born and…read moreraised here then moved away. Here on vacation. I've been gone 5 years now and they got me in immediately and helped me. Quick phone call to get my current prescription and they got me my contact to see. Life savers!!