I won't be returning ever again. The complete child at the front desk does not have a single clue…read morehow to deal with 1-800 contacts. 1-800 contacts has them down as an uncooperative eye care center for a reason. The first time I ordered my contacts they messed up the prescription (sheehy) and the person at the front desk refused to do anything about it until I had to pester him for almost a full week. I thought I finally found a place I could call Home for my eye care and unfortunately, this is not the place.. completely and utterly unprofessional front desk administration and I will never tell a soul to go here.

Frequented this place for years when Iived in y. They were the best in every way…read more Never had an issue and always ready when promised. I miss their kind and professional service.

After a situation arose with eyesight I got a new pair of glasses here. Thorough exam, quick…read moreturnaround. I do feel it was a tad expensive ($1000+) for progressives. Great service. Knowledge techs. I only need a single lens but they couldn't make a pair of glasses with a single progressive lens. I had to get both lenses even though one eye is blind.

After having my appointment rescheduled by them 3 times, I arrived ten minutes late due to downed…read morepower wires just up the road from them. Upon entering i was told that I would need to reschedule due to being late. I explained the situation to the woman at the front desk but she gave a sarcastic "sorry". I have been a customer for several years now and have delt with their extremely high prices, but after being treated like this I will move on and take my business elsewhere.

Hughes had an excellent selection of glasses to choose from. I was looking for a specific brand and…read morethey are the only place in the Capitol region to carry it. My entire appointment was seamless, from scheduling to getting my vision, checked, to picking out glasses with help from the lovely and friendly staff. My glasses were ready in one week and I couldn't be happier. Highly recommend!

I haven't had my eyes checked since I was a little kid. Now that we have vision insurance, my…read morehusband and I decided we both should go. This was one of the closest places that took our insurance and they were able to get us new patient appointments. We had a great experience. The staff were very friendly and the Dr was great. We would absolutely recommend them and will continue to come here for any/all of our eye care needs.

Truly amazing! To be sure I was skeptical about a telehealth visit for glasses. It was great! I…read moregot answers to my vision issues that other eye doctors could not answer. I have eye aches and glaucoma. They were able to suggest additional eye drops for the aches. Choosing out glasses and the finding the right types of lenses for the work that I do was fun. I definitely recommend going to Visionworks for your next pair of glasses!

I stopped in to the store during a busy time today (about 3:30 pm). I needed a simple repair to my…read moreglasses--a new screw inserted to reattach the right arm of my expensive, 6 month old glasses. Matt, the manager, said I would have to wait 30-45 minutes to receive this repair. I understood they were busy so I asked if they could just give me the screw I needed and I would fix it myself. Matt claimed he could not do that--the staff had to make the repair because I could scratch my glasses doing it myself. This made no sense--so what if I scratched my glasses, which was very unlikely, during the repair. I could scratch my glasses in a million different ways and then would need to deal with getting a new lens. That would be my problem. In reality, he was just trying to get rid of me--and it worked. I thanked him and left the store, never to return. Next time, just hand a tiny screw to the customer if you are too busy to do the 2-minute repair! Matt was brusque and unreasonable.

I walked in with a new doctor's prescription and 4 pairs of glasses today , prepared to change the…read morelenses on all. The first question the gal asked was do I have insurance. I said no and asked what the average pair of lenses would cost and showed her my script. She did not even look at it and dismissed me saying lenses started at $610, just for lenses. I had the frames. Never even looked to see these were single lenses , not progressives, not bifocals , nothing. I was blown away and obviously made no purchase at DiNapoli.

I sat on my Ray Bans and severely bent the frame and a lens popped out. I walked into Di Napoli and…read moregave them to the receptionist. After only 5 minutes, the optometrist took them in the back with a warning that he might not be able to fix them. He came right back out with my glasses looking just like new. He evened them out so they fit better than before I broke them. No charge at all and he and the receptionist were both very friendly. I would have happily paid $15 but they insisted on nothing. Great little office!!

I had the best experience purchasing eyeglasses & sunglasses. I have worn glasses since I was a…read moreteenager and have been to many places to purchase my glasses but I have never had the wonderful experience as I did at Ophthalmic Consultants of the Capital Region.. The staff & the physicians were very friendly yet very professional.. The atmosphere was a warm environment, I felt very at ease. My glasses were fitted to perfection, prices were very reasonable. This was the first pair of glasses that I did not have to bring back over & over again for adjustments...I have recommended my family, friends & colleagues to get their eyes examined and purchase their glasses. A very satisfied patient... Patricia

I have to agree with their very low rating. A couple of years ago I went there for a consultation…read morefor blepharoplasty. They did a thorough exam, took lots of photos. It was denied by my insurance company because they didn't send in the photos. I called the office and they kept transferring me to the person that takes photos so I could schedule photos but I already had photos done because they weren't listening to what I was saying. I finally got to the right person and they said they did send the photos so I asked them to just please send them again because they don't have them. Apparently they sent everything in as a new claim and it was denied because I already had an open claim. They also only submitted the claim for only one eye!! I ended up going somewhere else and was successful. Fast-forward to now, I went there for a certain issue. When I made the appointment I explained what was going on and got the appointment within two weeks. So I went there and they started doing their usual checking my vision, dilation, and when it comes to the actual eye test I was having a lot of trouble because I was there because I was having an issue whether I was wearing glasses or not. The technician got annoyed with me and kept saying I was being inconsistent and that she couldn't finish this exam because I was just being too inconsistent and I finally said well I'm not here for this anyway. I'm here because I'm having an actual issue. Apparently nobody told them why I was there. They thought I was there for a check up and some glasses. After almost 3 hours I finally got to see the doctor who started talking about glasses. Again I told him I am not there for glasses and told him what I was there for. He got a little flustered started throwing his arms up in the air he's like I just don't know and said a few other things and just left. Huh? He did order a test for my optic nerve which looked fine. He rescheduled me for two appointments. So I went in today for the first one and you know what it was for? Glasses! I asked even before I paid the co-pay what I was there for just to be safe and that's what I was told. They said sometimes prescriptions can change. And I said well it happens when I'm not wearing my glasses too so I'm gonna bet and say it's not the glasses. They still tried to get me to get the exam for new glasses! They do not listen to their patients. At all.

Great place very thorough. Good at what they do but pretty shady…read more Scheduled me 6 months out and then decided to drop my insurance a month before my appointment.

They were pleasant and friendly. They did a very thorough eye exam. I didn't feel rushed as I have…read moreat other eye exams. I will definitely be returning for follow up exams.