This is my 2nd year going there and I'll never go elsewhere! The service is outstanding! No comparison with those conveyer belt factories that scuttle you in and try to upsell you on everything and anything. Very personal one on one attentive to detail service. Not to mention how friendly the staff is. I got a thorough education on the way bifocals and trifocals are created which helped me to pick the best item for me. It's refreshing to deal with people who know their craft! read more

Place is AWESOME Friendly girls at desk quickly got me in for glasses repair Same day appt and just made my warranty !!!! Thank you so much for fixing my issue because without my glasses I wouldn't even be able to write this review! Very HAPPY with today's service !!!! ​ read more

Worst customer service I have ever experienced. They kept screwing up and made me feel like it was my fault.

Finally found an office with friendly staff. This small office offered me everything I needed and guided me from step a through z. Their selection of glasses is not over bearing and it helps to choose that much easier. The doctor is super nice and has a great bed side manner and even laughed at my joke. The office is very clean. I was able to pick a pair of glasses and was given every option. Yet, not forced into anything I didn't need or want. Great office in the village of Scotia. read more

Whenever you move to a new area, finding new service providers is a challenge. I mean you have to start over with everything from dry cleaning to dentists. So I had been putting off finding a new optometrist for quite a while. I watched as the stack of disposable contact lenses grew shorter and shorter. Finally, I was down to my last pair and it had been too long since my last eye exam to just order new ones online. So I went looking for a local shop. I had a bad experience with a mall chain many years ago, so that ruled out a large percentage of options. I like to shop locally whenever possible so I punched Scotia Optometrist into my old pal Google and voilà I got Scotia Optical. The store is on a side street just off Mohawk Ave. It's small, but nice inside. The husband-and-wife team who own and run this shop are very professional and extremely nice. They were able to schedule my eye exam the next week, and I was able to get my contacts the same night. I've since been back to get prescription sunglasses. Their prices are way lower than anywhere else I've seen and they offer a ridiculous warranty on their frames and lenses. They have a good selection of frames to choose from and they can get even more than they have in the store. The coolest part of the whole operation is downstairs. These guys are one of very few places that actually make their own lenses. Most optometrists have to order your lenses from some far away location, these guys go downstairs and make them right there. How cool is that? Ask them to see it, it's pretty amazing, at least it was to me but I'm kind of a dork so... read more

If there were an option for negative stars, that's what I would give Scotia Optical. I recently relocated to the area, and needed to find somewhere close to home to get my eye glass frames adjusted since they got squished during our move. I went in, and the optician, Scott, immediately made a negative comment regarding the thickness of my lenses, and frame; which I specifically chose with the help of a high end optometric store with over 50 years in the business. The optician then said he was concerned he might break my frames when adjusting them. This caused me immediate concern. I called the optician from my hometown who sold me the frames, and asked them if this is something I should be concerned about; their response was that they were concerned about Scott at Scotia Optical's experience since most opticians should have common knowledge that high heat, and low pressure would be the best way to fix my frames. Scott was obviously very insulted that I consulted a second opinion of someone I trusted before I had him touch my frames. I asked for my frames back, and Scott suggested I go somewhere else. So I remarked I would, and left. As I was leaving, Scott stalked my partner and I out the door, and yelled after us in a rude, loud, and obscene tone. If verbal assault, inexperience, rudeness, and a rotten attitude is what your looking for then by all means, Scotia Optical is the place to go. If you're looking for a quality, high end, customer service experience I would suggest looking elsewhere. read more

Lauren--You have reviewed the wrong place. There is no one named Scott at Scotia optical. The owners are Chris and Anne. I have been going there for 10 years and can not say enough good things about their business. TOP NOTCH read more

Went here as I thought I would get better service and quality than a big chain store. I was wrong. I went and picked out frames and ordered my glasses. I asked if they would be ready within 2 weeks, as we were going to Hawaii and my old frames were held together by tape. I was assured they would be ready in 10 days. Ten days go by and no call. I call the store and get an answering machine that says they are on vacation, and will be back 2 days after I leave for Hawaii. Left a message, hoping someone was backing them up in case of an emergency, no luck. Luckily I was able to get new frames at the chain store, but couldn't use my insurance because it was already used. Needless to say I was not happy. Fast forward 3 weeks, I get a call my glasses are ready. I go to pick them up, and while trying them on I ask the guy why they didn't say they were going on vacation, he got pissed grabbed the glasses off my face and told me to leave, and he would credit my insurance. I would have expected an apology, and even though I would have been looking for an optician in Hawaii if not for my local chain store, I would have accepted one. As a previous reviewer said would have given negative stars. Don't really know how this place is still in business. read more

Excellent personalized service as usual. I've been coming here for years and have always been satisfied with my glasses.

I had a wonderful experience here. I have needed glasses since I was three, unfortunately, and Lenscrafters has always been my go-to. After having a few negative experiences in a row at Lenscrafters, I got brave and decided to try a local establishment. I told the owner about the recent issues I have had with eyewear and he was able to give me the explanations that I had vainly sought at Lenscrafters. He was knowledgeable about eyewear and his wife was knowledgeable about my insurance. I will definitely be getting my next pair of glasses at Scotia Optical. read more