We had a bumpy start but then Joshua took over and made our experience great! He and the sales manager were so helpful and kind throughout our buying experience. All my future cars will be bought through this dealership & I will be referring all friends and family. read more

I started going to Walser over a decade ago, it is the only car dealer I will buy cars from and the only dealer I will have them serviced. They always do a top notch job, work is done on time with competitive pricing. Dave Runde is a great service advisor . He explains things in detail and never pushes for unneeded work or repairs. Walser is this family's car dealer. read more

The first two years I owned my vehicle I had nothing but good to say about the service dept. but something has changed. I took my Encore in twice for a leak and both times came away with it unresolved. Today I took my Encore to my local mechanic and he found the TWO leaks, one of which he fixed but the other is major and probably covered under my power train warranty. He contacted a local dealer (I'm 70 miles from Bloomington) and they'll be checking it out for me next week. Why when you take it in for a particular problem wouldn't they take the time to figure it out? read more

I scheduled using their online scheduling service twice now and each time they called on the day scheduled or day before saying I scheduled the wrong service location. This caused a big hassle since I had scheduled with my clients etc. to be gone that time and now I have to reschedule with the client. The second time I asked what happened since I was pretty sure I did it in the right location. I found out that they treat the oil change service separate from another service I also requested. The site does not say anything about this and happily allows you to do it and there is no information saying anything about it being separate "locations" at the same physical location. So it is Walser's fault not mine. Add to insult, their person calling me (same one I believe) was very rude and made it my fault and not theirs. Will not go back either for service or buying cars/trucks there. The people in service and the sales were good, but this makes it impossible to work with them. read more

I was having issues with my dashboard lights. The air handling controls had to be set just right, otherwise my dash lights would stay on and I would end up with no air controls when the vehicle was started. My vehicle was in for a regular maintenance appointment, but was not able to be duplicated. When the service was complete and I took control of my vehicle, the issue presented itself again. The service manager grabbed the tech (BOB) and he came out and looked at it for several minutes in the parking lot. I could not stay, but scheduled THIS appointment. Within an hour Bob was able to pinpoint the issue and another 1.5 hours to fix the faulty ignition switch. I am very happy with the service at Walser Bloomington. It is why I've had my vehicle coming back for SEVEN years and 130k miles later... My next vehicle, will be a Walser GMC of Bloomington. Thanks for the superior service! read more

My wife's 89 yr old Aunt, (we are her closest family), brought her 2011 Buick Lacrosse into Walser Buick GMC Bloomington for an oil change. She is the original owner and the car has 44000 miles on it. After spending 8 hours there, she was given a bill for $1565. The bill included, $375 for replacing the spark plugs, $129 for brake system flush, $198 for transmission flush, $169 for cooling system flush, $256 for fuel injection service and $312 for valve cover reseal. When we saw this bill we went to the service department and spoke to the service advisor and the on duty manager. They said all these items were factory recommended service items because of mileage and year of the car. I have read the vehicle manual and the recommended services and some of these services are not recommended until the car has 100,000 miles and no where in the manual or anywhere on the internet did I find that the age of the car factored into these recommendations. Our Aunt is very hard of hearing and is very trusting and did indeed agree to all of this. There is no doubt in our mind that they took advantage of an elderly woman who does not know any better. Of course the advisor and manager disagree and want us to believe that they actually did our Aunt a favor. When asked, they both said that they would do the same for their own mothers if the circumstances were the same. It is good to know that they do not discriminate when it comes to older vulnerable adults. They would get all they could out of them. read more

So we went up to Walser Buick GMC of Roseville because they had the car we were looking for. We had never dealt with Walser before, but really liked the idea that the price listed is the price you get. There is no haggling or negotiating back and forth. Had we known the hassles we would have to deal with and are still dealing with 3 months later, we would have left the car on the lot. First: We drove all the way up to Roseville to test drive the car and they had "borrowed" it out for the day to an employee. No big deal, we just came back the next day. Second: When we test drove the car it clearly had a loud noise coming from the back tire. Again no big deal, they had agreed to fix it at no cost to us. So I made an appointment for them to fix it one day after work and the dealer set me up an appointment at 4:15pm. When I arrived for the previously scheduled appointment, the guy in service said that the appointment was set for 11:00am that day and there was no way they could fix it now as it would take 3 hours and they closed at 6:00pm. So, irritated and annoyed I set up a different appointment to come up on my day off. Third: When we drove the car off the lot for the first time, they did not have all the "stuff" that normally comes with a car: extra keyphob, owner's manual for the car, remote start, and navigation system, and the disk for the navigation system so it did not even work. The sales guys told me they would have for me when I returned to get the car fixed. The first time I came to get the car fixed, they did not have it. The second time I came to get the car fixed they still did not have it and actually told me that they lost everything. They told me they would get everything replaced and asked if I would go to a Ford dealership to get the new keyphob cut and they would reimburse me. So I did Fourth: the navigation system does not work without the disk. It took them over 2 months with numerous phone calls and reminders from my husband before we actually got the disk. I believe had we not kept calling them we would never have received it. They actually even LIED to us about the disk. My husband called one day to ask about the status of the disk and Tom told us that they ordered the disk yesterday. A week later with no call from them yet, my husband called them back and they told us that they needed the model number off the navigation system to order the disk. He lied, it was never even ordered. For shame! When I went to get the navigation disk finally after 2 months of hassles I gave them the receipt for $199.00 for they keyphob which they had agreed to reimburse me. Well one month later, we are still waiting for the check. We also never received replacement for any of the owner's manuals. We never received an apology for the inconvenience. We also never even received a call or letter thanking us for our business and seeing if everything was going well. I have never experienced such bad customer service in my life, especially when you are spending thousands of dollars. We learned that Walser sales do not work on commission, so that is why they probably don't even care if customers are satisfied or not. Betty St. Paul Park, MN read more

Attempted to spend 37000. Dollars tonight at Walser gmc, but dealership felt that trade in (which was professionally detailed just before I brought it in) wasn't worth the 500 dollars more that I wanted in order to make the deal. Manager said he could not give another 500 towards the deal or he felt would lose his job if he did. Appears Walser management was more interested in making quota dollar amounts vs making a customer. Last time I visit a Walser dealership ever. To bad because I buy a new car every few years. read more

I scheduled the service and planned to wait for it to be completed. It was completed earlier than anticipated, and came in less cost than expected. Everyone with whom I spoke was friendly, courteous, and helpful. What a GREAT experience! read more

I had a bad experience at the dealership in Bloomington, MN. I dropped off my car at 9:30 am for my truck to get checked on for the engine and oil change. I call at 2:30pm to see the progress on my car and they haven't even looked at it. They call me at 5:30 say they test drove it, didn't find anything wrong. I asked did you change the oil and they say no and said we can do it in an hour come back after one hour. This is the worst service I have ever experienced at a Walser dealership. read more

DO NOT EVER fix your car here!!!! After putting a new engine in an enclave with only 85,000 miles (whole other review/disaster) I had a few things that haven't worked right after. Talked to Jamie who I had been working with, he said 'sure bring it in--we'll work out the kinks' Well, I bring it in and Jamie no longer works there (smart man) long story short, they charge me a 'diagnostic' fee for EACH item!!!!!! What the hell????? so $500 more dollars down the drain with the other thousands!!! RUN AWAY FAST-- read more

I purchased a Cadillac from Walser 3 months ago and love it! They were and have continued to be the utmost professionals from their sales staff (Chris Ashland) to their finance manager to service (Jamie Tresidder). Just had an oil change, car wash and inspection in under and hour! I can't recommend Walser enough! Car shopping is fun and stress free with Walser! read more

This is the 3rd time I had to bring in my car for a fix that they could not fix right. The guys at the front desk were wonderful!! I was holding my daughters graduation party and had a lot to do the next 24 hours and it was over 90 degrees and humid. My air conditioning broke for the 3rd time. Kelly gave me a loaner, called me later that day to tell me they finally figured out what was wrong and it was fixed. This was Friday. My party was the next day. I asked him if I could keep the loaner over the weekend and I hope I was not taking advantage. He said sure, keep it. I brought it back Monday, and they all knew me and said Hi, since I have been there a lot lately to fix my air conditioner. We all made jokes as the girl got my car, asked if Kelly called me to explain, I said yes and I was on my way. I LOVE this place!! read more

Just purchased a 2015 Yukon XL. The professionalism and commitment to excellence that Jack Michaelson displayed is noteworthy. Jack was very friendly, informative and most of all not "pushy". He answered all our questions and did a great job making sure we had all the information we needed. Jack was very pompt in completing all the paperwork and his attention to detail was commendable. I would recommend Walser GMC to anybody who would like to experience "enjoyable" car buying. Also, I would like to acknowledge Kevin Black (Sales Manager). He was extremely fair and went above and beyond to make sure "the deal" happened. Well done to both of these gentlemen!! Great job!! read more

I bought my Acadia at Bloomington GMC Walser, so I get the free scheduled maintenance. I believe this is my 3rd or 4th oil change that I have had at your dealership, none of them have been under an hour. I'm not really complaining about that, because I'm told that it will be about an hour when I drop off my car, and it's free. This time I made the appointment, and was even 10 minutes early for that appointment, and I was told it would be about an hour. 1 hour 45 minutes later I was driving out of the dealership. I've owned Fords for years and have taken them to their Quick Lane for oil change and tire rotation, never have I had to wait more than 45 minutes, and they don't require an appointment. I've never been at a Valvoline for more than 25 minutes, and yes that is oil change and rotation. Once my free service is up at your dealership, I will not return to get anything done to my vehicle, I simply don't have the time to wait. And if it comes down to another oil change that takes that long, I will happily pay for it at another dealership or quick change place! read more

I will never do business with this dealership again. I drove there from Kansas to purchase a vehicle they advertised on Autotrader. First of all, they told me it had been detailed but when I got there, the vehicle was filthy...the engine compartment and the whole underbody looked horrible. They ran it through a cheesy car wash while I waited, and called it good! I found out there were several other things wrong with vehicle after getting it home...and they told me it was in excellent condition. I thought the windshield was just dirty (due lack of a good detail job) but it is pitted very badly and will need to be replaced. Now then, when I first talked to them over the phone...I told them I wanted to know the exact amount this vehicle was going cost...with all the fees and everything. I wanted to know the exact amount I would be writing a check for...right down to the dime. I hate surprises and hidden fees and it's not rocket science to get this information! However, the most important thing is...they demanded that I pay my county sales tax to them! I have bought many vehicles from other states and have never had pay the dealerships MY county sales tax. We here in Kansas pay our sales tax when we tag our vehicle. I was planning on paying the sales tax of $1800.00 out of the proceeds from the sale of my old vehicle. However, this forced me to finance and pay interest on this amount...then have to refinance later after selling my old vehicle. They told me it was "Minnesota State law." What a bunch of BS. They did nothing but blow smoke up my ass. Come to find out, it was their own dealership policy...NOT STATE LAW! (their own title clerk told me this). Then, at the last minute...they threw in a bogus charge of $20.00...calling it a "transit tax." And this dealership will NOT negotiate at all. They tried to pacify me my topping off the gas tank before my trip home...which the tank already full. Secondly, I was told the title would be sent to ME as soon as my check cleared. Well, it cleared 3 days later. After two weeks I still had not received my title. I called the contact person (the sales manager Bob Julian told me to call) and spoke with a lady by the name of Monica Bannhofer who handles the title work...she was one of the most rude, condescending, non customer oriented people I have ever dealt with. She informed me that she would NOT send me the title...but send it to my state tag office and tried to tell me she was going to register my vehicle for me...again what a bunch of BS. There was no mention of them sending the title directly to the state tag office when I bought the vehicle. I have a tag office right down the street from me...and I register my OWN vehicle...I don't need them to do it for me!! Now, I have to constantly call the main office everyday to see when my title comes in...take off work early so that I can drive 10 miles across town to pick it up. Then she had the nerve to tell me they undercharged me sales tax!!! I know exactly what my county sales tax is...I have lived here all my life!! Now then, the tag office will not release my title to me until I actually inspect and tag my vehicle. Even my local tag office clerk said this is ridicules that the dealership sent the title directly to them instead of me. BOTTOM LINE HERE...DO NOT BUY A VEHICLE FROM THIS DEALERSHIP IF YOU ARE FROM OUT OF STATE. THEY DO NOT KNOW HOW TO HANDLE THE OUT OF STATE TRANSACTIONS!! AND DON'T TRUST THEM IF THEY TELL YOU OVER THE PHONE THAT A VEHICLE IS IN EXCELLENT CONDITION!! I know I will spread the word as much as possible. read more

Walser has disappointment me for the last time. I have purchased several vehicles from them over the years and used to think there was no other place in town to shop, only to have their service department and sales staffs become an embarrassment and a joke. The service department can't fix anything on the first try (and in most cases - subsequent tries) and unless they are selling you a car, most salespeople won't even look at you. Today was the final straw. I went to Walser GMC Buick in Bloomington. The first thing notice is what a cluster their parking is - that dealership is a mess. While trying to work on getting through the narrow driveway between the building and their used cars, a salesman almost hit me trying to race through with a Buick Encore - didn't even look at me as he came 5 inches past my window, then he did again 3 minutes later!! Then there is the rest of the wonderful sales and reception staff; I was there to look at a new Acadia, I walked in and there was a salesperson (I assume) standing at reception talking to the receptionist, he turned around and almost looked like he was going to ask me if he could help me, but decided to walk away instead. I told the receptionist that I wanted to see if one of the Acadia's from their website was still there. She looked around and said "I'm sorry; I don't think I can find anyone." She then asked me if I had a stock number and I said I would have to look it up on their website and pulled out my phone. I stood there for a couple of seconds until I realized that she was actually waiting for me to look it up rather than offering to do it for me. I said to her "so you don't have a salesman that can help me?" to which she replied "no, sorry." I said I would come back when there was someone available; all she said was "okay." I of course am NEVER going back to Walser again. What car dealership in their right mind lets a customer walk out the door without letting anyone talk to them, especially someone that wanted to buy a car!?!?!?!?! I would recommend you avoid them like they were selling toxic waste. read more

I had a simple oil change & tire rotation appointment on my 2013 Buick Verano. Left the appointment with a foot look dent in the underside body of the frame of the car, with metal and paint missing. Immediately returned to the dealership and spoke to the service manager. He told me I must have hit a curb when I left. No, I did not and how rude to speak to a customer like that. Leaving there again, extremely unsatisfied with the way I was treated and the damage my car received. I further investigated the car's body, and noticed a 2nd foot long dent with missing paint, about a foot away from the other damage. Now, how is it that I "hit a curb" yet, its a non-continuous scrape? Also, the interior fabric has oil stains from where the technician changed the 'next oil change' appointment sticker. I received a satisfaction follow-up call on Thursday 10.9.14. I told the gal of how terrible my experience was there. She told me she would have the service technician contact me, like we agreed upon on Wednesday when I left for the 2nd time that day. I have now called and e-mailed the service manager, Ted Roughton, to no avail of getting ahold of him. The customer service I received at the Bloomington Buick Walser dealership is appalling. I have several family members and co workers that own Buick/GMC's that have their maintenance done at this dealership, that NO longer will step foot in such a shady establishment. Clearly the dealership is hiding the damage the technician created to my car by not responding to me and not showing me the security footage I requested. read more

I was told that I would receive free oil changes on the Walsers Reward Program when my wife and purchased our GMC Terrain and our Chevrolet Equinox at Walser Bloomington Buick-GMC. I went in for service and a free oil change and was told the program was discontinued but we were "Grandfathered in", and all we had to do was pay for scheduled 15,000 mile maintenance which is a system check and costs $179.00 We would also have to have maintenance performed at the dealership in the future at intervals set by them in order to continue in the program. I also was told that if I didn't do it I would lose any future free oil changes. This is a classic bait and switch. Buyer beware!!! They are scam artists. This is why car salesmen rank with lawyers and vacuum cleaner salesmen as the least trustworthy people to deal with. I sang the praises of these clowns and sent people to buy vehicles from them. What a fool I was. They have lost us as customers. They also give 52 free car washes when you buy a car from them. I wonder what I will have to pay to get my "free" car wash? read more