I was a passenger in a box truck that ended up on its side in a ditch during a snowstorm. A driver…read morenamed Vinnie showed up and went above and beyond. He was under the truck in the snow and cold getting everything hooked up and was able to skillfully get the truck upright and out of the ditch with no damage. Amazing job and amazing guy.

Called to have a truck towed at 9am- told them we need the truck to be picked up at 1pm from…read morelocation and towed to our yard. 1st truck they sent didn't arrive till about 2:45pm, left loading our truck for another "emergency" job, no one called to tell me from interstate, I didn't find out till the business where my truck is sitting called to tell me, they moved on to the next job, without completing mine or even calling me" the customer". How unprofessional and disrespectful to a customer.... Sorry you didn't feel my need wasn't "important" enough for you!

My issue isn't with repairs, as I did not have a chance for them, but estimate and evaluation. Last…read moreyear I unfortunately hit a deer with my 12-year-old car, causing a broken headlight, dented fender, and dent in the hood. (The deer ran off; hopefully it lived). D&S had the car around six days but evidently did not remove any parts. They marked it up and notified my insurance company that the entire front end would need replaced and repainted, more than doubling the estimate, and making the car a total loss. I do not understand why they did this, other than they appeared very busy with more lucrative repairs, but I am speculating. In any case, it put me in a bad spot, as my insurer wouldn't consider my getting another estimate, and other shops wouldn't accept a customer paying out of pocket. Around that time, a family member became very ill, so between hospital visits and assorted life things, I bought a new headlight, a used replacement fender, various clips, nuts and bolts, and repaired it myself (for under $500 with a fair amount of learning, but I still have the slightly dented hood). It passed the state inspection (with compliments, even). For a while I was concerned the car would come apart like the Bluesmobile, but it's been solid. And while I'm proud I managed it, my experience with D&S Chardon and the position they put me in added a few frustrations during a difficult time.

I've been there twice in the last week to pick up my car and BOTH times the new panel was not fit…read moreproperly to the vehicle. The first time, the new painted plastic panel was off by 1/4" and obvious from 10 feet away. The second time I went to pick it up, the 1/4 gap was corrected, but the panel was gapped on one end and bulged/squashed on the other. Certainly NOT a proper fit. Ok, just got back. They made it right and were very apologetic. Most of the front-end is held on with plastic clips and they were able to get it adjusted to a satisfactory point. Nice folks, but I was pretty fumed about going back and forth 3 times. In the end, the paint matches perfectly and they made it right.