I have been using freshspin for the last two and half years. Prior to the change in management, I…read moreloved being serviced by them. Once the change in management happened, the customer service has gone down. Though it is a low cost option, it doesn't need to treat its customers in the way they do. When there is issues with the laundry or payment, the store refuses to call they have the driver call with half the information. If you are bold enough to take the customers' money, you should be equally as bold to call the customer if their an issue. This is not how you do business. Especially one who has stood by the business through their transition. The worse if it is the person they have answering the phones doesn't even know how to explain the situation either. They don't do payments and it is someone else who does it. Its very frustrating when the service you are paying your money to complete a task doesn't know how to communicate to their clients. That is bad business practice.

I've been loyal to this company for years, but their service has really declined over the past 6…read moremonths. They provide a 1.5-hour window for pickup and delivery but are consistently 2 to 3 hours late, making it impossible to plan around, especially if you need to go to work. They often call 10 minutes before arriving telling you they are at your door--if they have the correct address at all--which means you have to wait outside. Even if you're forced to take a work-from-home day because of their delays, the first few hours are still highly disruptive. On top of that, they have lost my laundry before and now rarely answer calls or texts. I used to love the convenience of this service, but unfortunately, I won't be using them again. Don't just read the reviews from before, that was when the service was good :(

The place is clean and the machines are new. However the…read morestaff is rude. RUDE! Twice I've been verbally assaulted by an employee for no reason. I even asked "why are you yelling at me?" And she did not even know ! So yes, do your wash here but don't expect fair treatment

The machines in this laundromat are all top of the line. The washing machines were able to take out…read moremost of the water from the clothes and the dryer did not take much time at all to dry my clothes. The dryers here are free which is great. The laundromat is spacious and has multiple spaces to fold your clothes. If you need to buy detergent or fabric softener they also have that available to purchase. The lady working at the store is also very nice and she speaks Spanish. I highly recommend coming here for your laundry needs.

They take my car for years I think 12 years now and I haven't had major issues because I do my oil…read morechanges. I'll do everything I supposed to do in my car and they take care of me and quite affordable.

Kleen Panda is a gem that I found when I needed laundry services because I did not have a close…read morelaundromat to walk to nor did I have my own washer and dryer. They have a convenient app you can use to set up pick up and drop off, also where you can leave notes on how you want your laundry done. They are great with communicating when they will pick up and drop off your laundry. I will definitely use their services in the future if I ever need a convenient laundry service. They are so great and pretty much became family. Thank you for all you do!

Laundry Pick Up and Delivery a luxury we all deserve. Service has been consistently timely and well…read moredone. The only reason it is not 5 stars is because I do not have the option to pick my own detergent. This place has been upgraded as I have peeked in on my way to the train. New machines and very nice people. I'm clearly a repeat customer!

You will love it. The new owners and just the place in whole are brand spanking new. I haven't been…read morehere seen the last owners, which was one of the reason I just stopped coming and also bec of their beat up machines but now omg I am I am in love with these machines. They are new and work wonderfully. Thank god for my mom. She told me u need to go and she wasn't wrong. You will not regret. .

I've been using Laundry Train for approximately two years now, and I am extremely happy with their…read moreservice. I found this service through my employer who uses their services weekly. Everyone is very professional and friendly. I primarily am in touch with Fernando who has been consistently excellent. He is always punctual, professional, and very friendly at pickup and drop-off. My laundry is handled with care and always comes back clean, fresh, and neatly folded. Fernando's reliability and courteous service make a big difference in my week. It's one less thing I have to worry about, and I really appreciate how easy and convenient he makes the whole process. I highly recommend Fernando from Laundry Train to anyone looking for dependable laundry pickup and delivery

Love Laundry Train! I'm a loyal customer and have been for a while now. They offer reliable,…read morefriendly service and never miss the mark. Their pickup/delivery service is so convenient and their drivers are awesome. I work downtown and having their late evening slots available really help. They also have an app that makes scheduling super easy. They're communicative and always follow my cleaning preferences as instructed. Never had an issue and they always handle my stuff with care (even the pricey items). Highly recommend!

Omg the best laundry in the neighborhood..I appreciate the clean ,spacious, and convenient spot to…read morerelax and do my laundry..I will recommend this place to anyone who listen especially the young lady tay she was so helpful respectful to me I can't wait to her again just a beautiful spirit ..see yiu guys sunday

I like the service the workers give to me even when the computers are not in service nice space n…read morea clean enviroment.

ByNext is a great experience! Everything is picked up and dropped off exactly as you have ordered…read moreit, and the team washing, folding, and packing your items is done with a lot of care. Highest recommendations!

The response time of the person in charge was slow almost to the point of annoyance... like after…read moremany messages you would get a response. Super unorganized, kept changing our delivery date... They have a strange policy to ask for the client's cc's cvv number. We found that to be super sus and informed the lady that we'd be at your store to pay. When we went across town to pay she wasn't available and the lady at the reception couldn't speak a word of English... it was basically super cumbersome for cleaning of one item...We did however appreciate them for trying to resolve the issue with our trouser.

My clothes always come back smelling and looking clean and presentable. The pick-up and drop-off…read moreservice is my go to. The laundress always listens to my detergent needs as well.

This is the best laundry service I have ever used. Amazing service, clothes are super clean and…read moresmell like candy :-) They are also really nicely organized. Vincent is the man! They pick up and deliver as well!