A real test of a community is how they manage crises. Tall Oaks Assisted Living has done an…read moreoutstanding job of managing during COVID-19. They were early in taking restrictive measure--even before CMS required them. They have been transparent and communicated with families frequently. It was inevitable, given their location in Northern Virginia, that there would be COVID cases--especially since many staff work at least 2 jobs including at other facilities. Tall Oaks gave direct care staff a raise and asked them to limit their work to this single facility. Tall Oaks seems to have managed the COVID cases well, working closely with the Fairfax County Health Dept. Yes--there have been some deaths (inevitable in this population), but cases have been limited to fewer than 10% of their population. My 99-year-old parents have been safe, with no cases among residents or staff reported on their floor. My parents have lived at Tall Oaks for over 7 years. There have been many staff changes and although I've never been concerned for their safety, management and care has been variable, with current staff returning quality to the level it was when they moved in. Yes--I've had some complaints and frustrations over the years, mostly related to staff not taking responsibility for issues or not following through on commitments, but these kinds of issues have mostly disappeared in recent years as staff has changed. If I had to find a residence for my parents again, I would definitely choose Tall Oaks Assisted Living.

Horrible nursing staff . Residents are treated horribly . Sadly I had a cousin there .read more

Working with this senior housing community as a pharmacy provider has genuinely been a great…read moreexperience. From day one, the staff has been approachable, and easy to collaborate with, which makes a big difference in delivering the best care to residents. The environment itself is positive. You can tell the staff truly cares about the residents. It doesn't feel transactional--it feels like everyone is part of the same team with the same goal.

this is a fantastic placer to live. The community is wonderful, and the staff routinely go above…read moreand beyond what you would expect to solve problems, celebrate special events, and make sure that the nice little things are done. The concierge service is particularly amazing!

Not their best service. Our family had a very mixed…read moreexperience with Capital Caring Health. On the positive side, many of the nurses were wonderful--kind, gentle, and compassionate. The facility itself is lovely and peaceful, which is important during such a difficult time. However, our overall experience was deeply affected by the behavior of one staff member, Shannon Connors. We are a large family, and after feeling pushed into moving our mother to this facility, we hoped for understanding and compassion. Instead, Shannon Connors was disrespectful and rude toward our mother and toward my siblings who were visiting. Her loud, inconsiderate behavior added unnecessary stress and pain during our mother's final days. Her lack of communication skills and apparent inability to interact sensitively with a grieving family made an already heartbreaking situation much worse. Rather than feeling supported, we felt sadness and anger because of how we were treated. We loved our mother deeply, and those last days should have been handled with care, dignity, and compassion. I sincerely hope no other family has to experience this lack of compassion during such a vulnerable time.

Wonderful facility with great people. My mother is staying here presently with stage IV cancer…read more She continues to express her gratitude for how she's cared for with great care & compassion We couldn't ask for nor want anything more.

A Truly Supportive Memory Care Community…read more I noticed there's currently only one other review posted. I appreciate that perspective, and I wanted to add my own experience as a longtime family caregiver. I'm not an attorney or a healthcare professional - just someone who's spent the last decade immersed in elder care, including leading caregiver support groups. My mom has lived at Chantilly Heights for over two years, and I'm sharing based on that firsthand, ongoing experience. My mom has lived at Chantilly Heights Memory Care since December 2022, and our experience has been overwhelmingly positive. Fun fact: she earned the rare distinction of being the first (and to my knowledge, still only) resident to move herself in - meaning she was physically fit enough to do it with me and a U-Haul we rented together! I spent six months researching facilities before choosing Chantilly Heights, specifically looking for a community dedicated solely to memory care (rather than combined assisted living/memory care facilities). After experiences with two other facilities and reviewing many more, I became convinced that a specialized memory care environment would be best for my mom. Chantilly Heights (then known as Arbor Terrace Fairfax) has consistently proven that belief correct. When I first toured, Cre Jackson, the Facilities Director, was the first person to take me around. Cre set a welcoming tone from the start and has remained a trusted advisor ever since. Rachel Moore later guided us through onboarding and did a stellar job walking us through every step. While Rachel has since moved on (as another reviewer noted), my experience has been that from the front desk to the kitchen team to management and care staff, the people at Chantilly Heights genuinely care. It's clear for many that elder care isn't just a job - it's a calling - and the emotional intelligence they show daily is remarkable. That said, no place is perfect. There have been periodic staffing changes (common in this industry), and about six months after my mom moved in, Arbor Terrace divested, with Hamister Group taking over and rebranding the community as Chantilly Heights. That transition brought challenges, but through it all, the team - particularly Executive Director Brian Zurakowski -remained committed and supportive. As the only child of two parents facing late-stage degenerative disease, I can say this journey has been made far more manageable thanks to the team at Chantilly Heights. I believe strongly that contractual relationships should be rooted in fairness and satisfaction, and Brian's team has more than upheld their end over the last three years I've been involved with them. During my mom's time there, she transitioned from the higher-functioning to the lower-functioning neighborhood, giving me a full view of the community's care across different needs and stages. Based on this experience, I've confidently recommended Chantilly Heights to several friends - and two have since moved their own parents in. This is hard work, and not everyone is cut out for it - but the staff here perform beautifully at a very difficult and important job. I also appreciate Chris Mays for sharing his experience. Having supported another family member through a similar transition, I suspect his review reflects the challenges of the handoff from Arbor Terrace to Hamister. I've spent many hours with Brian and his staff and have always found them to be responsive - and importantly, proactive. They don't just react to issues; they work with me to stay ahead of them. In closing: If you're considering Chantilly Heights, don't base your decision solely on Yelp reviews (including mine!). Visit. Talk to the staff. Ask for family referrals - I know many caregivers like myself would be happy to share our experiences.

The management and staff are very helpful, informative and helpful as they do their assigned jobs…read moreto the best of their abilities. Security is very good and professional By The Way.

The plan of care thoughtfully developed and successful. My endurance and strength have increased…read moremeasurably. I feel stronger and am more confident in my abilities. Grateful to Justin, Laura, and the staff for their efforts on my behalf Susan Herbert

Katie and Laura have been really great to work with. I have been dealing with a hip injury and was…read moretold to stop running by a doctor. But after working with them I am now running again. Thank you so much!

I really like this doctor friendly but the staff and nurses very rude they don't make you fell…read morewelcome.

Capital Caring took GREAT care of my family through a very difficult time. Could not imagine NOT…read morehaving Capital Caring when it counts!

I had the worst experience at NOVA Rehabilitation with my 9-y-o daughter since day one. The bad…read moreexperience was with CEO & Founder of Nova Rehabilitation, Vinod Mathew. He treated us very disrespectful and unprofessional. Everything because I asked him to explain the reason for the high amount of copay I was being charged when my medical insurance had confirmed it was a less amount. I asked for the contact information of his billing department and that's when he became hostile, refused to provide it, told me to look for another place to take my daughter to and took my daughter off the schedule for PTs without notifying me. I found out she was off the schedule as I called the office to cancel the appointment one day because my daughter got sick. Vinod Mathew is very arrogant and needs customer service training. His front desk staff and PTs are good though.

This is a business you wish all businesses would model after. It's professional and clean. Charles…read morehas been my therapist since 2019. I wouldn't go anywhere else. He is so passionate about his profession and will go over and beyond to resolve your pain and make you better. He is one of my favorite humans.