I would not recommend Heritage Hall to care for an elderly relative. My father was there for a…read morecouple of months and it was a terrible experience. We had problems with both the staff and the administration. Most of the nurse assistants were very nice and helpful but they are overworked & short staffed and my father would often be neglected by them. I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search as often not a single staff member was in sight. I am a male and one of the nurse assistants, a black lady named Sarah, made sexual advances towards me on several occasions. She would grab me in a bear hug and rub her body up against mine and attempt to kiss me on the neck. The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to the Social Services Director, a lady named Maureen, and told her what had transpired and that I was offended by it. Maureen was very rude and actually made a joke about it and said that was how Sarah shows affection. Sarah continued to work there even after this. Also my Dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more. She was relentless to the point where he really became upset by her persistence. I also complained to Maureen about this but as in the other issue, she just brushed it aside. I had elected to do my father's laundry instead of having it done on site by their laundry service. My father's clothes started disappearing and to the point where we lost about a dozen articles of clothing. Apparently even though I had notified them I would be doing the laundry, his clothes were still being picked up, taken to their laundry area and then mysteriously disappearing. When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes & that I would like them back but they never responded. Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.

I was attempted to have my father admitted into their skilled nursing care facility and they kept…read moretelling me that a 2014 workman's comp claim was halting his admittance as it was documented as his primary care insurance. I spoke to Medicare who confirmed that this claim was NOT his primary insurance. I also spoke with the workman's comp commission, who faxed them all of the pertinent information for him to be admitted. They still swore this was his primary insurer, which it is not! He was hit while driving a work truck and they awarded him a lifetime award for his knee injury, which is out of his control. The only way to have this removed is to have my father engage in a negotiation settlement. He is in the hospital and has been pending discharge for days! How can he engage in a settlement when he needs to help! 48 hours of efforts for them to tell me NO and for them to be unwilling to help- TERRIBLE CUSTOMER SERVICE! Imagine someone without resources trying to navigate this difficult process, they should be ashamed-- they are supposed to help others, not make it worse!

Not their best service. Our family had a very mixed…read moreexperience with Capital Caring Health. On the positive side, many of the nurses were wonderful--kind, gentle, and compassionate. The facility itself is lovely and peaceful, which is important during such a difficult time. However, our overall experience was deeply affected by the behavior of one staff member, Shannon Connors. We are a large family, and after feeling pushed into moving our mother to this facility, we hoped for understanding and compassion. Instead, Shannon Connors was disrespectful and rude toward our mother and toward my siblings who were visiting. Her loud, inconsiderate behavior added unnecessary stress and pain during our mother's final days. Her lack of communication skills and apparent inability to interact sensitively with a grieving family made an already heartbreaking situation much worse. Rather than feeling supported, we felt sadness and anger because of how we were treated. We loved our mother deeply, and those last days should have been handled with care, dignity, and compassion. I sincerely hope no other family has to experience this lack of compassion during such a vulnerable time.

Wonderful facility with great people. My mother is staying here presently with stage IV cancer…read more She continues to express her gratitude for how she's cared for with great care & compassion We couldn't ask for nor want anything more.

If you want to feel like cattle, get surgery here. The terrible service started upon arrival when I…read morewalked up to the reception desk to sign in and instead of being welcomed, two receptionists were tersely arguing. I stood there staring at them unimpressed and they just ignored me. I finally walked up to a clipboard on the other side of the counter and someone told me not to sign in there. I signed in the right clipboard and took a seat along with about 25 other people. The room was packed. When I got back to be prepped, I mentioned to the nurse doing my IV that I had small veins that collapse easy. She told me I shouldn't say that because it gave her anxiety. Like, wow. Ok. I'm pretty anxious already heading into surgery and not feeling welcomed as it is. Then my doctor never came to see me to discuss what he would be doing. The nurse said, did he talk to you? And I said no and she said, well he signed off on your paperwork. I had to literally tell them I wanted to see him. After the surgery, again my doctor did not come talk to me about how things went and when I asked the nurse what happened during the procedure she didn't know. I asked for the doctor then and she said he was already in his next surgery. I literally felt like cattle being moved in and out. I assume the surgery was successful so there's that. But otherwise, this was an AWFUL experience. Not warm, friendly, reassuring, or personal at all.

My daughter had surgery here today. All of the staff were so kind and took their time making sure…read moreour daughter was well cared for and answering any questions we had.

Oh my, I never write yelp reviews and hardly ever check yelp so I am not surprised that the last…read morereview of this place was from 2021! This community has the warmest and most welcoming receptionist and other staff. My experience here has been extremely positive. They care staff are so informative and tenative. They offer many benefits like Physical Therapy, which I have started 2 weeks after moving in. They are mostly full but if you find yourself in need of a community make an inquiry fast so you don't miss out on being a part of a fantastic community.

One of the worst receptionist I ever met. No customer service skills, rude and unable to answer any…read morequestions. Purposely put me off just to be nasty. Let me in the building without taking my temperature and saw me wandering around lost, taking her sweet time to help me. It took another person signing in to point me in the right direction. This isn't the first time I've dealt with this place. Some of the worst, unprofessional staff I've dealt with. You need to retrain your receptionist.

A Truly Supportive Memory Care Community…read more I noticed there's currently only one other review posted. I appreciate that perspective, and I wanted to add my own experience as a longtime family caregiver. I'm not an attorney or a healthcare professional - just someone who's spent the last decade immersed in elder care, including leading caregiver support groups. My mom has lived at Chantilly Heights for over two years, and I'm sharing based on that firsthand, ongoing experience. My mom has lived at Chantilly Heights Memory Care since December 2022, and our experience has been overwhelmingly positive. Fun fact: she earned the rare distinction of being the first (and to my knowledge, still only) resident to move herself in - meaning she was physically fit enough to do it with me and a U-Haul we rented together! I spent six months researching facilities before choosing Chantilly Heights, specifically looking for a community dedicated solely to memory care (rather than combined assisted living/memory care facilities). After experiences with two other facilities and reviewing many more, I became convinced that a specialized memory care environment would be best for my mom. Chantilly Heights (then known as Arbor Terrace Fairfax) has consistently proven that belief correct. When I first toured, Cre Jackson, the Facilities Director, was the first person to take me around. Cre set a welcoming tone from the start and has remained a trusted advisor ever since. Rachel Moore later guided us through onboarding and did a stellar job walking us through every step. While Rachel has since moved on (as another reviewer noted), my experience has been that from the front desk to the kitchen team to management and care staff, the people at Chantilly Heights genuinely care. It's clear for many that elder care isn't just a job - it's a calling - and the emotional intelligence they show daily is remarkable. That said, no place is perfect. There have been periodic staffing changes (common in this industry), and about six months after my mom moved in, Arbor Terrace divested, with Hamister Group taking over and rebranding the community as Chantilly Heights. That transition brought challenges, but through it all, the team - particularly Executive Director Brian Zurakowski -remained committed and supportive. As the only child of two parents facing late-stage degenerative disease, I can say this journey has been made far more manageable thanks to the team at Chantilly Heights. I believe strongly that contractual relationships should be rooted in fairness and satisfaction, and Brian's team has more than upheld their end over the last three years I've been involved with them. During my mom's time there, she transitioned from the higher-functioning to the lower-functioning neighborhood, giving me a full view of the community's care across different needs and stages. Based on this experience, I've confidently recommended Chantilly Heights to several friends - and two have since moved their own parents in. This is hard work, and not everyone is cut out for it - but the staff here perform beautifully at a very difficult and important job. I also appreciate Chris Mays for sharing his experience. Having supported another family member through a similar transition, I suspect his review reflects the challenges of the handoff from Arbor Terrace to Hamister. I've spent many hours with Brian and his staff and have always found them to be responsive - and importantly, proactive. They don't just react to issues; they work with me to stay ahead of them. In closing: If you're considering Chantilly Heights, don't base your decision solely on Yelp reviews (including mine!). Visit. Talk to the staff. Ask for family referrals - I know many caregivers like myself would be happy to share our experiences.

We brought my sister-in-law from AZ because of age-related challenges. Sommerset was the first…read moreretirement community we visited...and the last. The place is gorgeous and clean, the staff friendly and service-oriented, the management caring and competent. Here the residents rent month-to-month, with no astronomical deposits or forced long-term contracts. And the fees? Reasonable--and an excellent value. My sweetheart and I are SO happy we found Sommerset for her sister! Warmly recommended without reservation.

The management and staff are very helpful, informative and helpful as they do their assigned jobs…read moreto the best of their abilities. Security is very good and professional By The Way.

Working with this senior housing community as a pharmacy provider has genuinely been a great…read moreexperience. From day one, the staff has been approachable, and easy to collaborate with, which makes a big difference in delivering the best care to residents. The environment itself is positive. You can tell the staff truly cares about the residents. It doesn't feel transactional--it feels like everyone is part of the same team with the same goal.

this is a fantastic placer to live. The community is wonderful, and the staff routinely go above…read moreand beyond what you would expect to solve problems, celebrate special events, and make sure that the nice little things are done. The concierge service is particularly amazing!