This company does not pay its vendors on time and has plenty of excuses why it does not. We…read moreprovided services to this assisted living facility, and they have not paid their bills. They do not dispute the services with us. The activity director promised several times to send us payment for our services and has not followed through. The executive director, regional administrator and the activity director have blamed the lack of payment on their corporate office. Supposedly, they are going to correct the situation, but they have not done so for months. This must justify why they are totally unable to get small invoices paid, do not follow through about providing an answer about sending payments and then do not send us payment. Are they having financial issues generally? Who knows. This is a disservice to the elderly who live there as well as to the honest vendors who provided them with services.

From the day I first called Independence Village - Plymouth and spoke with Raena, I knew I was…read moredealing with a facility very different than the other 15 I had called and visited. Right before I walked in to meet Raena, the community specialist, for the first time, I said to my sister, who accompanied me, "I have a good feeling about this place." And I was right! Raena was knowledgeable, friendly and thorough. She answered all of our questions and made us feel comfortable. The community is clean and relaxed and visually appealing. But more importantly is the culture of the facility. I witnessed employees joking around with each other more than once! They were happy at work - imagine that! The residents were happy as well, and both the employees and residents were welcoming to my sister and me who were strangers on a tour. The community has activities every single day, a doctor that visits once a week, a hair salon, game rooms, meal service, laundry service, a 24 hour receptionist and I could go on and on. On move in day we were all a little nervous, but my family member was welcomed with open arms and that welcome has not stopped yet! I can honestly say that she is getting personalized attention (and love) from the staff and all of the residents have been so very kind and encouraging to her. Mary (Community Liason) has been an asset to getting my family member settled. She has honestly gone above and beyond and is still, 3 months later, helping my family member adjust. I can't say enough about this facility!

This is in reply to Susan W's review of Westland House…read more It is interesting that the sibling who lives 2400 miles away and visits the least has such a strong opinion. Let's talk about the snafus. These include medication not being given, sometimes for days at a time. A catheter bag put in backwards, which caused urine to back up into her bladder. Not surprising, Mom had a UTI shortly thereafter. Staff using Mom's personal supplies without replacing them and even using her blood pressure cuff on other patients and returning it hours later. There were also many instances of items missing from her room. Most were eventually replaced, often with a lesser quality product. Even though showers were scheduled ( and paid for) twice a week, they were routinely skipped, sometimes for weeks. We had to hire outside help to bathe her. The final snafu was an aide who was going to give mom the wrong insulin dosage, 3 times the level she should receive. There is a strong possibility that dosage would be fatal. You might also look up what the acronym snafu stands for. It is a military term, Situation Normal, all Fxxxxxx up. That is actually an accurate description. There were numerous complaints to the Department of Licensing and Regulatory Affairs (LARA) while our mom was alive and if you look now, there are at least 5 additional complaints since her passing in October. Keep in mind there are only 50 residents at Westland House. Please see the attachments showing a few of the many complaints. As for Chris, he does make a good first impression. We talked to him for an hour about the issues at Westland House. We mentioned that Wanda is overwhelmed by the job. Chris agreed and said they are hiring a full time nurse ( finally) in addition to Wanda to handle the workload. What does that tell you? Chris agreed that there were on going issues with medicine distribution, housekeeping and general staffing. He thanked us for our comments and by his tone, you could tell he knew about a lot of these issues. Soon after the potentially lethal insulin incident, Chris called us back and said that we were banned from the property. So, instead of addressing the life threatening issue, you try to silence the messenger. The people that Susan W saw on her rare visits were probably the hospice staff, which we initiated. We also fought with Westland House for months on the issues listed above and there was some marginal improvement. Susan W saw improved service from our months of battles. Susan W's assessment of a family member's alleged belligerent behavior had to come from Chris, Wanda or the other siblings. And getting animated when someone is potentially harming your mother, or worse, just shows you care. Now, the rules for senior living facilities are clearly in favor of the facility. They can evict the resident or banish a person for the slightest of reasons, or no reason at all. We also had an ombudsperson from Wayne Country on the case, who worked with us for months. She did a great job. I'm guessing Chris's radical about face happened after he talked to his legal team. They probably weren't happy he told the truth about the conditions there. If you actually do decide to put a loved one at Westland House, keep a detailed log of every major issue and problem and file complaints with the State. We kept the records of the numerous medical mistakes. Every senior living facility has issues. The issues at Westland House are dangerous.

all i experienced was a bunch of unhappy workers pushing people in wheelchairs and leaving them…read morealone

I just moved mom out of Villa Marie. After two years of living there because of the current…read moremanagement team. Trucenia Brown, the current resident manager there now is very difficult to work with and most residents are intimidated by her. Very slow to react to situations needing urgent attention. She communicates by email and will not give out her mobile phone number like her predecessor. If you have something urgent, good luck. The food being served is not the same food that was served when mom initially moved in. Low nutritional value and very inexpensive to make and low quality. Staff members that quit or were fired by management have not been replaced. The rooms are only cleaned every other week and it is not thorough cleaning. The rooms are filthy. If you question anything they do or give feedback, you are immediately targeted. My mother was given a "lease violation" for running into Michelle with her walker. My mother is 92 and uses a walker for mobility. Michelle is a kitchen staff worker who thinks she is in charge most of the time. Very condescending and if she doesn't like you will create a story about a resident so that they will get a lease violation. 3 lease violations and you have to move out. This has been a common occurrence since residents have been targeted for removal. Many residents are moving out because of this staff member. After finding out from current residents that there were 12 covid cases at Villa Marie, I had to call and ask management point blank, are there any cases. I was told they were not aware of any. This was approximately March 30th after the entire world knew what this virus could do. After I told them that residents told me specifically who had the virus than a letter was sent out to everyone stating that some residents did have the virus. Poor management. If you love your family member, steer clear of this place. Yes, the monthly rates are low but as Trucenia Brown would say, "You get what you pay for, what do you expect for $1940/monthly." I have contacted upper management at Trinity Health Care and no one there seems to care. Becky Lund is the senior VP and was made aware of everything in this review. All anyone seems to care about is protecting their jobs and reputation and bottom line profits but as far as the residents go, they are at the short end of the list. Pay attention to the corporate response to this review, they will tell me to call them so they can rectify the matter but they won't. They will pretend to care but they don't. The prior team at Villa Marie was caring, attentive, prompt and humane. Not this staff!! I hope this review helps things get better at Villa Marie for the residents!!

I went to visit Villa Marie with my friend who was visiting her aunt. We were there several times…read moreand I was so impressed. The place is very nice and the staff were great. We had lunch with my friends aunt (Aunt Lydia) and the food was good. Very fresh and loved the soup. Aunt Lydia loves it at Villa Marie she kept telling my friend (her niece) she wishes she had moved sooner. It is a great place and very clean.

Lots of amenities like a pool, fitness center gym with instructors, classes like line dancing,…read moreJazzercise, books to make you think discussions, different religious groups that meet, and many different places to eat are some of the benefits. Relaxing outdoor spaces with tables and umbrellas, a stage with musical entertainment brought in to perform etc. plus a friendly staff just add to the ambience- making Fox Run Novi, MI a great place to live. Barbara Abel. MG

We have lived here for 6 and half years, and we love it! In 2018 I was getting tired of the hassle…read moreof maintaining a home, the yard work, home repairs etc. I decided I wanted to add some more life to the years that I have left. We moved to Fox Run in November of 2018, and I can honestly say that it is one of the best decisions we have ever made. There are so many things to do here. There are approximately 180 clubs and groups to get involved with. Whatever your interests are, you will find some others that share your interests. The amenities here include an indoor pool, an onsite medical center, 2 fitness centers, physical/occupational therapy, a hobby shop, and 6 restaurants, you can always find great food to eat here. There is independent living, assisted living, as well as skilled nursing and memory care. During the pandemic they took fantastic care of us. We had meals and mail delivered to our apartment door; we were able to get all the vaccines we needed without going outside. So, if you are feeling like I was in 2018 then you owe it to yourself to contact Fox Run (248-668-8600) to request a tour and learn more about worry free living at Fox Run.

The rooms were dirty and smelled. The dining room was old and smelled like it hadn't been cleaned…read morein a while. With the problems of Covid-19. This place should close their doors and clean before they accommodate any residents. The staff were not helpful and I think it is dangerous to send any senior citizen there because they could get sick.

Waltonwood Cherry Hill is an excellent facility. Two of my sisters-in-law have been residents…read morethere. Waltonwood is staffed with some of the most caring people I know. The activities are well planned and appeal to all interests. Food is well prepared by competent chefs and the menu is varied.

Provides 2 levels of residential care, Assisted Living and Memory Care…read more Trained caregivers and nursing staff provide 24 hour care with attention to Activities of Daily Care (ADL). Three full meals a day are served in the homey dining room by caring culinary staff. Each meal consists of gourmet style food served to each resident seated at linen-covered tables with centerpieces of fresh flowers. Also provided are Life Activities daily - crafts, games, exercise, sitting outside in warm weather, music including greater Community members leading songfests almost daily. Once a week outings to local attractions and restaurants take the residents into the greater Novi area - parks, ice cream shops, cafes, etc. The concierge staff is friendly and helpful. The building is clean and well maintained. My mother was a resident for 7 years. Members of our family visited her or called her at least 6 times a week when she was in Assisted Living and almost daily when she was in Memory Care. I became familiar with the staff and administration and the routines and we worked together to take care of Mom. A person with dementia requires patience and understanding and alot of interaction. Hourly check-ins by a staff member keeps track of care, if a resident is in their apartment.

Avoid. Relative was in independent living. Tried to take advantage of her financially when it…read morecame time for assisted living. She had a brief stay in the assisted living....avoid at all costs.

Toured this facility and it's absolutely beautiful. Staff is very friendly. Great location.read more

Ms. Mary and Ms. Ruth make sure the area smells good and clean especially the jockey club. They…read moremade the area clean and they are very hard worker and dedicated to their job

I can't say enough wonderful things about Cedarbrook of Northville. My Mom has been a resident of…read morethe community for over 3 years She started in Assisted Living and is now in Memory Care. The nursing staff is excellent and takes great care of all the residence. During Covid-19, the protocols they put in place to protect the residence were creative and met all state guidelines. They went above and beyond to schedule ZOOM meetings so that families could still visit with their loved ones. My Mom, at 96, has thrived since moving in and loves it and all it caregivers. The Management Team does everything in their power to make sure their lives are filled with fun, love and companionship.

Cedarbrook of Northville is simply wonderful! Our Mother moved in almost three years ago and…read moreabsolutely loves it. Of course the transition of moving from her home of many years to an independent living community wasn't the easiest move but she couldn't be happier. And if mama's happy, her kids are happy! The community is gorgeous -- anyone can see that but the staff is incredible! The compassion, respect and care given by the entire team tops any senior community out there. It's obvious they work so well together as a team -- you don't see turnover like other communities. The residents are like family -- everyone looks out for one another and truly enjoy each other's company. Cedarbrook is the most wonderful place for our Mom. We are so glad we found you.