Wow. What a great new facility for my Cadillac Escalade to get its spa day! Walking into the new…read moreMassey Cadillac South felt more like checking into a luxury hotel than a service department. Matt Pelphrey (affectionately known as "Maester Aemon") greeted me with the wisdom and calm you'd expect from the Night's Watch, while Service Director Michael Chernow ("Gru") somehow manages to look like he's plotting to steal the moon but is actually orchestrating outstanding customer service. Together, they're an entertaining duo who make you feel right at home. The dealership is absolutely beautiful, sparkling clean, and every detail reflects pride in the new facility. My Escalade came back looking refreshed, pampered, and in perfect condition--like it had just spent the day at a five-star spa instead of a service appointment. Between the fantastic people, immaculate dealership, and top-notch care, this was one of the best service experiences I've had. If your Cadillac deserves a little royal treatment, this is definitely the place to bring it!

Mark, from the Roadside Assistance Team was absolutely incredible. He fixed the issues with my…read moreCadillac, and explained everything that he was doing. I don't have enough words to express my gratitude. Also a huge thankyou to Tammy Parker in their service dept for giving me Mark's information. You guys are amazing A++++++

I wish I could give more than 5 stars!! Carlos and team are deserving, as an honest and quality…read moreauto service business is hard to come by. We live in Orlando, but after being nickel and dimed by Greenway Ford for years, we decided to give Carlos a shot. He came highly recommended by my mother-in-law, who raved about him for months prior. Carlos was able to check out my car right away. He did a thorough diagnostic assessment, and went over results in depth with my husband and I, and fixed the issues within a day (pretty major ones). He charged us almost $2k less than Greenway quoted us, too! Money aside, the work was excellent- they fixed an ongoing issue that Greenway didn't fix over two years. Thank you Carlos, wife, and staff. We really appreciate your honesty and excellent work on Big Red-- yes, we named the SUV. :)

I truly appreciate this shop. If I lived here locally, they would be my go to shop for sure. In…read moreless then 24 hours they fixed our issue. They had to call and order the part. They had the work done less then an hour after the part arrived. They kept our vacation on track and couldn't be more grateful. They are awesome.

They are honest, quick, good quality service , the prices are fair and very fast and friendly , the…read morestaff is always pleasant to work. They change my oil and check the air on my tires, put all the fluids very good .

Professional but friendly and very accommodating! Rangel goes the extra mile to help you out!…read moreReasonable costs, flexible schedule and super nice service! HIGHLY RECOMMENDED!

Great service they replace my engine of my 2012 Chevy Silverado 1500 great people good jobread more

Man, these guys are great! Got me in and out faster than Jiffy Lube. Fairly priced…read more.. Rusty and team are juts great people. Fastest Oil Change I think I've ever had.

While on the highway, I got a flat front passenger tire. I had already booked my Genesis to go to…read morethe Hyundai dealer for a wheel alignment, but then the tire thing happened. I went to another shop and purchased a tire because I didn't trust driving to Orlando on the spare. That also was a mistake. I blame myself mostly, because my car has never been to any other shop than the dealer and most of these places have no clue how to care for luxury cars. I paid for a wheel alignment, balance and oil change. When they were done, my car was driving like crap. It was not driving as smooth as it usually does. I brought the car back to them, I don't know what they did but they took it out for a drive 3x. When they came back they said it was fine. It was not fine. It was driving rough, and even shaking when it got to a certain speed. I drive out and came right back and asked again for the supervisor. The "probable" issues were: 1. Maybe your barely driven car has a transmission issue that's why it's shaking. 2. Something is wrong with your 2 brand new tires that's why they are riding so rough. I won't say what the real issue was which was partially their fault when I finally brought it to the dealer, but needless to say they will never touch my car again. I had to get another wheel alignment and balance. I considered bringing the report from the dealer to them, but I was so disgusted I knew I would get into an argument with the supervisor so I decided to just take the loss and never go back there and I probably won't recommend anyone to go there either. If you don't know how to service a certain car, you should tell the customer.

Service customer service satisfaction, guaranteed great prices. Oil change suspension.read more

I would leave 0 stars if I could. This place is 100% unprofessional. The quality of work that they…read moredo is awful and wouldn't recommend to anyone who has a modded car or a regular car. You will end up having to pay more money to go somewhere else. The unprofessionalism goes all the way down to even the receptionist. If I were you, I would take my money elsewhere!

AVOID THIS PLACE!!! I had to get my timing belt replaced again for another $1100. They put crappy…read moreparts that breaks. Another thing is they set you up for another reason to come back and make money off you. They said my engine was shaking when there was no sign. After my repair, a bolt fell of the bracket that holds the engine. They lie, cheat, and would steal money from you when they can!!!!

So far, I'm a happy driver! I had a busted tire and I needed a tire right away. I called and spoke…read morewith Kevin who explained to me what would work better for me. I especially loved the cost of the tires. That worked perfectly for me compared to another shop. He called me when the tires were ready and I headed in the next day. I didn't have to wait and I was out in under an hour. My Contiprocontact tires feel great in the road.

Extremely satisfied with my recent visit this weekend with my 2 year old. Alex and his team were…read moreextremely professional, and very kind. The kid's area is super cute, and was a life saver as I wasn't sure how waiting would be with a busy 2 year old :). Alex even offered to put on Disney for my little guy. I will definitely be back for all my future car needs.

My tire was literally tearing down the middle. On the way to Mavis, my husband told me the tire…read moregave out but luckily was almost to its parking lot. He arrived when they were near closing so they kept my car overnight, but finished very early the next morning. We had four new tires, an alignment, and checked our brakes as complimentary. They gave us a discount since we were doing so much. Great service!