Our initial impression was that the doctor was great. We went to a follow-up visit to order…read moreglasses for our son. Even though their office was "In Network", we were told that we had to pay the copay and the entire cost of the glasses. Our insurance company had told us that it should have been covered with the copay. Then we started to have issues with the billing. They had filed the insurance incorrectly and we had to keep calling them to try to get it resolved, SO WE COULD BE REIMBURSED. After the fourth time calling, the office manager essentially told us that it didn't matter to them. They had received their money, and there was nothing else they needed to do. DO NOT USE THIS PRACTICE. They have forgotten that their patients are actually customers who can go elsewhere.

Horrible office manager. She messed up and did not file my insurance, when I asked her to file it…read moreshe refused. She was hateful, rude, and unprofessional. Refusing to fix her mistake and refile the insurance claim. Would not recommend anyone to go there.

I went here for an eye exam, took prescription glasses with me. The dr had me read the 3 biggest…read moreprint lines (i can see far but not up close and told them that) and then told me i had perfect vision and dont need glasses at all. But 4 other eye drs have said opposite and wrote me prescriptions that allow me to see great and without struggle. I don't recommend this place at all.

Came here on a Friday afternoon, just had been prescribed glasses so this was my first experience…read morewith anything related to glasses and having issues with my eyes. Walked in, few people waiting, took my Rx to the counter..the lady with reddish brown hair was super sweet with me and patient as I failed to give her my correct insurance card no side bar comments or ugly looks so it was great!! The lady who helped me had longer blonde hair I think her name was Shannon, she was super friendly and helped me with my glasses order. There are so many freaking glasses to choose from, it's ridiculous but I finally found a pair I could get down with. I was in and out within 45 min to an hour, didn't mind the wait at all, can't wait to get my glasses in in a few days!! Check this place out if you're in town!

I went in for an eye exam because I was seeing a lot of floaters in my right eye. Photos were taken…read moreof both eyes and Dr. Totten found a retinal tear in my other eye that needed immediate laser surgery to prevent serious damage. Thanks to Dr. Totten, I was able to quickly get an appointment with a laser surgeon who repaired the tear.

The staff is amazing. Dr Totten is very thorough. Sherry is a gem so knowledgeable and kind.read more

I went there for the first time a couple months ago and the staff is rude, I waited over a hour to…read morebe seen about waiting a month for appointment. Then Dr Pope seems nice at first I want to get bifocals because I can see anymore, so he started to examine my eyes then he want to Dilate my eyes I told him it was not necessary and I refused to let him, He at that point got mad and said my exam was over that was enough. He was very rude, anyway I went to get my glasses. He did NOT finish the examine I was NOT able to order my bifocals. I did order reg glasses ( my stupid fault) My are ugly! and I can not see out of them AND worse part is my insurance only pay for one visit a year SO im SOL what a horrible experience I would NEVER go there again!

My husband and I have been going to the Archdale location for many years. The doctors are patient…read moreand very knowledgeable. They were able to work with my husband who has Alzheimers disease. I would recommend Triad Eye Associates in Archdale to everyone.

Had been going to Greensboro or Archdale locations for about 2 years, appointment pending for this…read moreweek. Received a call they couldn't locate my Medicare information. Gave them information on my supplement and I asked them to contact my carrier, response, " we don't do that"! I called, understood VSP is the eye care provider and called them back. They again could not locate and I asked for my prescription information. Only good for 1 year, I was told 2 years. Now seeing a new Eye care provider. Don't go here. Customer service is poor!!!