Just had my eye exam - team was super kind and had me in and out. They have rebates on contacts and…read moreglasses that i didnt know my insurnace covered - left with a year supply contacts and a new pair of glasses reasonably covered. Will be back!

Second time we've had to go there and they can't seem to get their shiz together, both times. It's…read morealways something. I had another office make the last appointment for us and they said "they can't" Pathetic!

I have purchased my glasses from these folks for more than 20 years. They've always given me…read morefriendly, personable, attentive service - the kind of stuff that USED to be standard, but what has gotten lost in our big box store universe. They're meticulous and professional. When my glasses have required minor adjustments, they've always handled those without charge. My eye doctor sells glasses in their office, but I take my prescription to Optics. It's worth it to me.

Super friendly. Gave me a free adjustment without any cost. Will certainly be getting glasses here…read moresoon.

They should be named America's Worst!! The assistant manager was awful. Said "F*!k You" to me as I…read morewalked out because I kept asking g her to fix the crooked glasses that I had just purchased. She was condescending and treated me like I was not worth her time. I'm filing complaints with my insurance company and with my FSA. I never got my glasses. Or contacts, yet they still billed my insurance company y and charged my FSA card. Go somewhere where they will treat you like a human, not just another dollar that co es in the door

TERRIBLE CUSTOMER SERVICE REP! My husband and I came in and…read morelooked at several pairs of glasses and even had a few family members weigh in (via facetime) on the two we had narrowed it down to. We made a final selection that i thought looked great on him, as did our family. The minute we sat down with the Rep (heavier set African American woman wearing a mask) to finalize our selection she said "those frames are too narrow for your face". We were taken aback by her abruptness as she continued to talk about how the glasses we had chosen were not right for his face and then made the comment "look those don't even loop behind your ear correctly". At this point its as if she thought we were stupid by the way she was talking to us. My husband took the glasses off and put his glasses that he had come in with back on (these were his daily glasses for the last 4 years purchased at Americas Best prior). She then looked at his daily glasses and said "those glasses are too narrow for your face too!" He very nicely explained that he hadn't had any issues with these and that they were actually purchased here prior. She replied that she was "shocked that a seasoned eye doctor would ever sign off on those". By this point I was extremely unhappy and my husband was feeling very uncomfortable with the way the rep was speaking to us. He told her he would still like to go through with his selection and she clarified by saying " you still want to go with the ones that are too small for you?" Her opinion dominated our entire visit tonight as she made it EXTREMELY well known. This woman insulted my husband and ruined this experience for us. She should be absolutely ashamed for the way she spoke to us! I am tempted to cancel our current order and take our business elsewhere. We will also be sharing our experience with family and friends and warning them to never visit this store!

I have been going to this office for years and with the exception of one provider not actively…read morelistening, I have always received great service and care there. Dr. Evans has always provided excellent care to me. Having a provider that is confident in his work but can also come across in a very friendly, personable way is hard to find. Often times providers that have years of experience can become arrogant. I am thankful that Dr. Evans is one who remains relatable and pleasant. Angeline, the contact consultant, is very knowledgeable and helpful. This office is comprised of pleasant professionals that clearly care about the work they do. I appreciate the way they work well together to keep the patients moving through. After my most recent visit, the lady in the optical area called me several times to check to see if I wanted her to order my contacts for delivery at my home. It's what I normally do and because I failed to check in with her prior to leaving, she made sure to reach me and I appreciated that.

I have had two cataract operations done through this practice; the first was about a decade ago,…read moreand the second just this year. The first was done in the old location, a plain, clean, older building in the middle of the hospital section of High Point by Dr Tepodino, and refreshed (for want of a better word) last year. No trouble ever. The procedure was seamless, the small staff kind and helpful. The cost was borne by insurance, with a $60 copay. The second operation was conducted by Dr Evans in the sleek, new facility near the old shopping center. The operation was attended by at least six auxiliary staff, each of them asking me the exact same questions. I declined the offer for assisted sleep, as I wanted to remain conscious for the operation. I was also given an option of a special lens to correct an astigmatism, at an (uninsured) cost of over $1,000, which I declined, as it could easily be corrected with glasses. The actual operation took about 20 minutes. I can see much more clearly with the new lens, although there is now a shadow on the left peripheral side of my vision which wasn't there before the operation. My copay was $340.00, and I found later the cost to the insurance company was nearly $14,000.00.

Two days ago I had a stye on my eyelid. Doctor Parker treated me with skills. I feel confident she…read morehas a such great personality and all the staff are kind and respectful. Andrea M

Everything from start to finish was exceptional...cataract surgery on both eyes! Dr. Steven Glenn…read moreand his associates are superb!! Don't hesitate.

I have been a patient here for 23 yrs and recently they have made changes that are not patient…read morefriendly, its now an automated answering system, If you need to ask a important question you have to leave a VM, but rarely get a call back. Today we needed to see a particular optician in order to pick up new lenses But he was not in, no one called us back, so we showed up and were told He was off today

I am only giving this a 2 because the Doctors and a FEW of the staff is good. HOWEVER on the…read moreglasses side of the office, the 2 that work there male and female are BOTH arrogant and do NOT listen to the customer WHO is buying the glasses. The FEMALE when I asked her a few questions threw in my face I have been here 25 years I KNOW. The male when we were having to order the glasses for a SECOND time had made up his mind what I needed when he NEVER meet me before and my daughter was trying to explain what we do for a living. It was like she was NOT there to him. The first time we order the glasses they came within a week but I was NEVER asked by miss 25 years to test them out to see if I could see or not and I had several other appointments to go to, After a couple of days TRYING them that is when I saw that a WALMART $20 pair was 100 times better than these, I called and left a message and after 2 hrs no one called me, So I called back and the lady in the glass section answered that is when she pulled the 25 yrs crap.I was neverl explained to that LINE bifocal lense would not go to the edge, I have had them BEFORE and they DID. But here ARROGANCE was really shining through. I complained and all I got was to reschedule the appointment. I asked to speak to the office manager right after the older eye doctor checked the lens prescription was a little off. When we told the office manager she told us they have had to talk to them before, evidently they have NO FEAR on how they treat the patient. When we talked to the male with the NEW lens order he did NOT really want to listen to us. This was right before Christmas, When we have NOT gotten the blasses well into the NEW YEAR I called and i was told another 7 to 14 days so what took about a week before was now going to take a MONTH. No explanation NO apology. So I had to go another month without seeing!!! I called the office manager again to find out was up and THEN I got the truth, the people that made them SCREWED them up for a second time and had to remake them AGAIN. The folks in the glass side new this and NO CALL NO APOLOGY. When I FINALLY got the glasses today the EYE DOCTOR receptionist waited on me. and the ones in the glass side there was both the male and female with ONLY one customer, I guess I was NOT important enough to bring to me, CHECK the fit, CHECK the lens and MAYBE an apology for it taking so long. If you need a good EYE Doctor they are GOOD, if they order glasses or contacts for YOU, AVOID this side of the office. You will not only be TREATED better but same some money and if they screw up you might get a little something for incovenience . My total cost before issurance for ONE pair of lineless biofocals was $928 and my cost was $502.40. If I had went to Visionworks I could have gotten TWO pairs for a little more AND i would have gottent hem WITHIN a week.

Dr. Sellars is a very good and caring doctor. I have some serious eye problems and she take time…read moreto get my prescription right. Next door Julie and Janean do a very good job helping to pick out the best frames and fitting the lenses and frame together. Optics has decades of providing really good service.........

Great experience with the utmost care and sensitivity. Great staff and Dr. Sellars was the best.read more

This office will have you schedule your children's appointments 5 months out then when you get them…read morethere they advise they had to cancel the appointment because of the doctor had something come up. The following week you take the other child and they advise they had to cancel his appointment because they overbooked. In both situations they advise it will be another 6 months to get them another appointment. When you offer to pay in cash instead of billing the children's Medicaid they tell you it's too late because they already have the children listed as Medicaid in the system. This is Medicaid discrimination and this office should be reprimanded and the State should issue punitive damages. Kids can't help who the parents have as insurance.

The company management, scheduling and front office staff is completely incompetent, (however…read moredoctors and assistants are great)! Today Tue 2/25 in Kernersville, it happened again. I came in for my appointment and was told that I did not have one. THEY cancelled my appointment, even though I received confirmation text last Friday, and I have not received any communication otherwise. The doctors and assistants in the back are wonderful if lucky enough to see them, but first it is a battle to get by the front office and scheduling idiots. This happened a couple years ago, but thought I'd try to see my favorite doctor again. When I reported for my regular exam, I was told no apt and that I was not even a patient there, after having used them many years. They lost ALL my records and I had to go see a different doctor as a new patient, because new apts were several months out. There is no excuse for such poor managment!