Nice place, good customer service. Reasonable rates, easy access. Good location. Easy to work…read morewith

Just another run of the mill business with poor customer service. Disappointed by my experience…read more Definitely will not be using again - and I would recommend others find a mom and pop storage company, or a company owned by individuals who see other individuals as human beings. I had a storage unit for 8 months at the rate of $185 per month. When it finally came time to move into my new place and retrieve my things from storage, it was the first week of the 9th month of storing my belongings at storage sense. I assumed there would be a prorated cost for moving out three weeks early- as there have been at every other storage facility I have ever used. (I am 60- I've used plenty.) I swept and dusted the unit prior to moving out, leaving it sparkly clean to ensure I could get that $138 refund allowance. As you probably guessed- I am writing this review because I did not get a prorated cost. Wether or not these things are company policy, it makes a massive difference in regards to securing long term customer relationships. In customer service, when a representative or manager meets a customer with understanding and can recognize an area where you can lose a small amount of money in order to establish a returning customer, it goes a long way- and actually benefits the company in the end. For example- now I have a load of seed for work that needs to be stored for 3+ years starting next month. Can you guess where I'm not going? The businesses I have frequented for 40+ years have made thousands off of me, near to millions. Rest assured that I'll never use this company again nor recommend it to anybody. Hell- I'll drive an hour and 20 just to give my money to individuals I like and respect - and feel respected by. And get this- These sons of bitches have rats too!

WhenI showed up to access my unit at 830 am the gates were locked and no one was answering the…read morephone. Apparently there is a lady living on the property that is suppose to open the gates. The impression I got from her was that she did not care if she was causing problems by not opening the gates on time. The owner is supposedly unreachable but after the police contact him I bet he'll be reachable. Also, this is not the first time I've gone there on the weekend and the gates have been locked. What ever you do don't do business with this company. Spend a little more to be sure that you can get to your storage when you need to, not when they feel like it.

two polite gentlemen came over and moved my 2br house into apartment, quick, efficient and did an…read moreamazing job handing all of my house hold goods. highly recommended!

Top notch customer service. They care about their tenants and try, wholeheartedly, to ensure the…read morebest overall experience. Highly Recommend!

From the owner: Next Step Self Storage is the premier self-storage provider in Colorado Springs. We are a…read morefamily-owned business and servant leadership is first and foremost. Partner with us to store your goods in a safe and secure environment. We take the security of your belongings seriously. Our facility is equipped with 24/7 surveillance cameras, secure access gates, and on-site management to ensure that your items are always safe.

I shopped for storage here, but did not end up getting a unit due to availability. The manager was…read moreknowledgeable and friendly and helped me find another location that had the size I needed. The customer service was great and I would have rented here if they had the size I needed.

awesome prices and even more importantly the customer service is outstanding!…read more Thank you Nancy R.

Tammy has been amazing working with and working around a very chaotic situation. She has been…read morenothing but helpful in getting us into a unit and accommodating our needs as well as being understanding of our crazy situation. The units themselves appear clean and well maintained. These units like most we found in The CS area are more like large pods put together so they aren't as high inside as in other area of the country. They are very close to Peterson AFB. All things said the customer service has been great. We hope the rest of our experience with Storage Sense is as great as our experience with Tammy.

AMAZING service. Everyone is very personable! I recommend them to everyone!! I only got boxes for…read morenow, I will definitely be coming back when the time get closer to put my belongings into storage!!

Researched a bunch of places near our address. Quotes were all over the place within miles of each…read moreother. We chose this spot for the location since we knew we'd be back and forth alot. Doing the majority of the setup online made this location the most affordable too. Kim is very nice. We will use this facility as long as they continue to be affordable. Great access hours.

Rent increases are ridiculous. Wanted insurance removed as we had other insurance that covered our…read moretools and materials being stored. Notified them more than once last year to remove the insurance, we were then sent a document via email that someone had already electronically signed. We did not sign that document. Finally found an available unit brand new 10x35 which is 5 ft bigger than the one we had with Extra Space storage. Bigger unit elsewhere for 212.00 per month when Extra Space was charging 387.00 per month for a 10×30. Still had 5 days left that were paid for, cleaned the unit out yesterday and took timestamp photos of as well as informed the manager at 1:30 yesterday. She didn't close it out in the system. Receive email this morning stating we have a payment due of 387.00 Stay away. Crazy high prices. Shady practices. Will be filing formal complaint with corporate. CFPB and BBB

One moving company sent one guy, not the three I paid for. This business showed up, fixed the…read moreproblems the other company created, and did it like true professionals. He fit the whole house into the pod efficiently, using every square inch and while considering the fragile items at the same time. HIRE THEM, they were reliable, efficient and professional.

I will never use these movers if I were you, they are a joke. They said they're insured but I don't…read morethink they are. My good furniture were scratched and some were broken especially our beds. They work by the hour but they're taking their grandest time. Beware of this movers. They're not really affordable and quality movers.