Very expensive but not a very good product. The value is not worth it! The return is challenging. They don't have the actual store. Hard to get hold of someone. You have to pay for your shipping if you need to return. Will not recommend unfortunately. read more

Great product and great service. Highly recommend these folks. Love my new comforter and pillows.

Wow! I remain very impressed each time I drop in...and feel compelled to pick up a new down pillow, duvet, slippers...there are great markdowns and sales. Extremely high quality... Couple yrs ago, We stayed in a beautiful mansion in Boonville...sleeps 20...5 master suites...each room was outfitted with sumptuous Warm Things linens. Recently Bought two comforters...only one was in store, the other in SF, so I met the owner, Richard as he was driving north, and he delivered the second comforter. Charming...as is the super smart and delightful star employee with the name I cannot spell. She is lovely! read more

Have purchased down pillows and a comforter here. It's a funky shop, not glitzy at all. The goods are well made and prices are lower than the big chains like Macy's. Location is a light industrial park area, easy freeway access. read more

I purchased a Level 3 comforter in the summer. We had just gotten a larger bed and I wanted to get it out of the way, knowing we'd need it in the Fall. Now I'm using the comforter and I'm freezing. There's nothing in it. I didn't even think to check it in the summer, so this is my mistake - but Warm Things is refusing to exchange it. I am not asking for a return, just an exchange as obviously there was a mistake somewhere when it was sent. Had I purchased from a larger, reputable dealer, rather than trying to support the local economy - I wouldn't have this problem now. Do not trust this company and do not purchase there. read more

Best down comforter ever. Fantastic customer relations, prompt service I can't say enough good things about this company.

Ordered these pillows, advertised as: "German Batiste Extra-Fill White Hungarian Goose Down Pillow (Level 4)... 800 Fill Power White Hungarian Goose Down. Made in our Northern California Headquarters from the finest Hungarian goose down and German batiste shell. " Received two pillows with white casings through which numerous dark spots could be seen inside the pillows. Upon first glance they appeared to be dirt, but a closer inspection made it clear that the "White Hungarian Goose Down" was deceptive as these pillows were filled with down & feathers from an unknown origin. The label states these pillows are filled with "White goose down (minimum 90% down)". This is deceptive and unacceptable as Warm Things advertised one thing and delivered a product that clearly is not as advertised. This is the response from customer service: "The label is a bit confusing. I have asked the owner why they cannot change it. The 90% minimum does not refer to 10% down. In California if a filament of down fiber is a certain thickness is not considered down. Although there are no actual feathers you can fill, under a microscope it is different. Thus, the reason for the percentage. With any down batch of down just like humans they come in different colors. Sometimes you will see a dark down piece in the pillow. There are to labels on the pillow. The smaller one does say it's from Germany for the fabric. I hope this explain your questions. If not feel free to reach out to the owner. " I am not confused. They claim things like pillows cannot be returned due to COVID. Really, Warm Things? read more

I love this store. All my bedding comes from here and it gives me great warmth and comfort. I'm going to miss this store sooooo much.

This is the best kept secret in the North Bay! First class customer service and next level stock of inventory. With their knock out prices - you cannot leave this place without feeling like your living yor best life. LUXURY & OPULENCE - THIS PLACE IS A GEM. Family friendly and honest too. No frills. I can tell you our family has loved this place for years and will be our go to forever. Staff is super knowledgable and let me tell you - you got a lot to learn at Warm Things! Life changing!!! read more

Warm Things - Beautiful warehouse and the best well kept secret in the north bay! - Home Decor Near Me - San Rafael, California

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I wanted a new comforter, did some research online but could decide. I researched the Warm Things website and was still having trouble deciding so I went into the store. The staff was friendly and knowledgeable. It has been a week since I purchased the comforter. The salesperson gave me wonderful advice, the weight and warmth of the comforter is perfect. My sleep has improved greatly. read more

I love Warm Things... It's not for the faint of heart, or the shallow of pocketbook. They do have great deals, but their really nice stuff is really expensive. I have been pleasantly surprised there, and I have been disappointed; right now I'm thrilled about the cotton blanket from Peacock Alley $175.00+. And I'm so disappointed about this year's line of Fleece bathrobes ($39.99). If I lived in cold country, I would buy lots of down bedding from Warm Things, but I would get less items that are expensive rather than the discounted items. Oh, and I love the sheets! Thread count matters for warmth. I like a 300 in N California. read more

My family and I have been shopping at Warm Things for years. My most recent purchase was a pair of medium weight goose down pillows for my mother, which I found out are made right here in San Rafael. It's great to see a company able to produce at least a portion of their products locally. My bed is currently dressed with sheets, comforter and cover, pillows and sera-soft blanket all from Warm Things. The prices are reasonable, particularly in comparison to some of their larger competitors. I recommend these guys to anyone who enjoys having an extremely comfortable bed. However, be warned, you might have trouble getting out of it in the morning. read more

I just had a very unpleasant experience here for the second time. The first time was 2 years ago. Customer service was lacking then but, I got what I wanted and left and didn't put to much thought into it. Just now I went in and there was 1 man who was helping another couple. I patiently waited my turn. I was disappointed that while I was waiting he did not acknowledge me in any way. I almost walked out then because that is a major pet peeve of mine but, I went in there for a certain item so I decided to wait. When it was my turn he was very rude and condescending to me. I explain to him that my husband is from Europe and that we have our bed set up European style where we both have our own down blankets. I asked him if he had the covers for them in stock. He said he did not know what I was talking about which was hard to believe so I pointed to a down blanket that was hanging on the wall and said "I am looking for the covers for these types of blankets". He said "those are for baby cribs". He knew exactly what I was talking about and I don't know why he would choose to treat me that way. I asked him if he was the owner of the store and he told me to get out! First time in my life to be thrown out of an establishment. I'm SHOCKED and very UPSEPT! read more

Fabulous! A client needed new bedding and pillows. We happened in during the 40% Off Anniversary Sale. Very high quality, superb merchandise. What could be better than 100% Cotton bedding and - the best-ever pillows? That was rhetorical. Sarahdia- who helped us- was super-smart and so cordial. It was a treat to shop at Warm Things - a real, well-stocked outlet! Like MacArthur: I shall return. read more

What a disappointment! We have driven by this place many times. We finally stopped in today. I figured this would be just the spot to find good quality, reasonably-priced gifts for my family living in Minnesota during a year when they are having a REAL winter. Everything I touched was made in China. Quality was ok but not great. Walked out within 5 minutes empty-handed and disappointed. Why oh why, can't a perfectly pleasant local business offer good quality products manufactured right here? BTW, the people working here were very friendly and helpful. read more

I shopped there twice recently and am happy to report that their products are still very high quality. My grandsons were thrilled with their Hungarian white goose down pillows. read more

What a gem of a place! I had bought a futon (not here) a couple of years ago and needed some new sheets and a blanket. When I called the futon shop, they recommended I go here, and what a great referral! This place isn't your yuppie show room (see the negative reviews). Nicely priced inventory packed on some basic shelving, the staff was very helpful, answered all my questions, and I was outta there in no time! ....and sheets, pillow cases, and blanket are ahhhhhhhh, so nice. read more

Do not order online with warm things. If you want to exchange or if you need customer service, it will be a nightmare. Due to their unfriendly policies, I lost a lot of money which they refuse to refund. They have a blame the customer attitude and refuse to take any responsibility. The woman on the phone brought up and suggested that I "go ahead and write a bad review" instead of working with me to come up with a solution that would serve both of us. Surprising service, to say the least. read more

If shopping local is important to you, you have to go here! I just bought a fabulous down comforter, and with their post holiday sale, it was 50% off. Such a great deal! The quality is unbelievable, completely superior to anything I found looking at department stores. Josh helped me out and was super knowledgeable and helpful. Even though it was busy, he took the time to explain the differences between all the down options to me. The one I ended up with is the BEST, most luxurious bedding I have ever slept in. It is so cozy, like sleeping in a cloud...whatever that's like. You won't want to get out of bed, really!! Great place with a great product; I would definitely go here again! read more

My recent purchase from Warm Things was online and I ordered a medium weight down comforter along with a duvet cover just yesterday (8/19/10) in the morning, and I'm going to get my purchase today (8/20/10)! Talk about fast!!! I would have gone to the Warm Things store, but they must have downsized as their Palo Alto Town and Country store is no longer there. Having checked their website, the Palo Alto store is no longer listed; too bad because they use to be in Menlo Park in a warehouse area, then they moved to Palo Alto. Anyway, the comforters from Warm Things are affordable and long-lasting. My light down comforter is still in use and I purchased it from Warm Things in '95; subsequently I've bought 4 more down comforters ranging from light to medium weight. These comforters last a long time and I don't see them giving up their use anytime soon. To maintain these (although I don't do this as I'm not as fussy as some people may), just shake the comforter out, and hang it in the sun to refresh and air the down, and that's it. My comforter stays in a liner (to prevent dust mites), and I then stuff it into my duvet cover. Easy. read more

Best sheets money can buy! Staff is amazing and good pricing for the quality. Don't bother reading the negative reviews on Yelp concerning this store, I promise they are a waste of your time!!! read more

I purchased a pair of women's slippers last December, the sole on one of the slippers came completely a part, normal wear and tear is understandable. sole separation in not normal wear and tear. Today I phoned warm things at their Headquarters and I was greeted by a rude female employee who told me I had no recourse. BEWARE WARM THINGS DOES NOT GUARANTEE THEIR PRODUCTS AGAINST MANUFACTURERS DEFECTS. I AM NO LONGER A CUSTOMER read more

So disappointed!! The quilt I bought leaked tiny feather particles everywhere. Feathers floating in the air. Feathers covering our clothes. Feather parts all over the carpet. We'd wake up in the morning covered in itchy feather bits. I took it back to have it replaced since it was only 6 months into the 5 year warranty and was furious when I was told that it wasn't leaking enough and that some leakage was normal. Terrible quality. Dreadful customer service. Bogus warranty. Go elsewhere and save yourself the disappointment and hassle. read more

slept with the comforter for a few weeks now and its amazing!! love love

I have purchased many down pillows , down comforters, and sheets (cotton or cotton/silk blend) from Warm Things over the past ten years. I placed my orders by telephone and the items were mailed to me. First, the customer service is outstanding. Employees are friendly and take their time on the phone to make sure that I know all of the options available and make a good choice. If I want to return something, they take it back without question. Recently, I exchanged a pillow cover for a different color. They did not charge me postage for sending the substitute item. Items arrive more quickly than promised. Second, the quality of goods I have purchased is very good to outstanding. The more expensive grades of pillows, comforters, and sheets are the more outstanding items, of course. I love their cotton/silk blend sheets! Also, their prices are far better than prices at big chains, as is mentioned in another review. read more

I bought slippers online for my family, remembering the awesome feel of real sheepskin slippers. It was only after my family members wore them for awhile that we realized that there is nothing -- or very little -- that is real sheepskin in these slippers. The uppers are suede cowhide and the lining is synthetic (despite the tag)! False advertising all the way around. Their response? "The ad said sheepskin/suede, so I should have known." Caveat emptor! read more

beware beware! they are adding duck fearthers with the goose down to their products...... i have been a customer for many years but no longer. over the years i have bought blankets, pillows, bath robes and have always been able to wash and dry them . until this year when i purchased more blakets and to my surprise when washed and dryed my home smelled of duck feathers. yuck!!!! washed item several times but without good results. the bottom line is they have added duck feathers to their blankets because of the cost of down now. i give this store a zero in customer care watch out! tried to return items but they wont except responsibility. i have four other items......i wouldn't give this to the homeless!!!! read more

unfortunately my comforter stinks of perfume. i have washed it in baking soda and aired it for weeks, result- nothing, it really really smells bad. it is CHINESE COTTON , which the store admitted to me. i don't imagine i will ever be able to use this item and i wasted several hundred dollars. read more

I first used Warm Things before internet buying existed. The products were made in the U.S.A. and they were outstanding for their quality and effectiveness. In fact, stuff I bought then, is still good today. I wrote a glowing review twenty three years later for their website, and they posted it on their home page. Last year, I bought a replacement down robe for my wife, and noticed that it was not as full as the old one. We live in Los Angeles, where the weather does not get that cold, yet my wife shivered and soon packed it away and brought out the old robe which was much warmer. I had also bought a down blanket that is neither fish nor foul. It's too warm in summer and not warm in winter. So, be advised that if you want real performance, buy the heavier weight comforters, don't bother with the robe or blanket. Compared to years gone by, I have to say that Warm Things has slipped quite a bit. I dislike the use of Chinese manufacturers. I do wish they had stuck to American makers. It would be worth the price and show loyalty to our countrymen. read more