Changes your agreement terms (payment/renewal) due date without prior authorization or consent…read more Then, when you don't pay on time, because you don't know it's due, they come banging on your door screaming and cursing, threatening to break the door down.. Take your business ANYWHERE but here and run on the way out

I went to this store a week ago to get wireless internet and new phones. They weren't open much…read morelater, so I got the internet and said I would come back for phones. An associate, Ty, told me that I could bring the modem for the internet back within 14 days and they would just cancel the deal "like it never happened". Fast forward to today, I had already received my first bill for the internet service. I saw the bill was higher than expected so I went back to the store to ask about the discrepancy as well as get the new phones I had planned on. It turns out, Ty had put me on an upgraded plan without telling me, which is why my bill was higher than I expected. When I pointed out that I had not agreed to a higher plan, he immediately got an attitude. Nevertheless, I proceeded to ask questions about the available plans and the differences in speed...which neither him or the girl there could answer. When his attitude continued, I said just return the modem and cancel it. At this point, they said they could take the modem, but I had to call and cancel. I told them that was another lie now. Ty was getting pretty agitated at this point and so was I, so I told him not to talk to me anymore and just return the item. The girl decided to chime in at that point and claim what I was told weren't lies...even though she wasn't there when the conversation took place, so she would have no idea what was said. So, I told her not to talk to me anymore and just return the item. On my way out, she threw in a nice little "Have the day you deserve", as if I was the one who had lied to them about which plan they were being put on and that it could be easily cancelled. I'm not sure how places like this stay in business. I can see someone going there once, but after dealing with all these lies and self righteous attitudes, I can't see ever wanting to deal with them again. T-mobile is supposedly going to credit back my account for the week I had the service now, but that was after explaining the situation to them. It never was going to be a 14 day trial period like Ty had claimed.

Worst experience, we chose T-Mobile because they had the best deal at the time. They advertised if…read moreyou switched your provider, they would pay your old phone off or give you $830 in Promotional credits. That was not the case, the sales man did not know what he was doing. The manager of the Decatur store needs to train his employees better. Had to go back and forth four times to the store & we still did not get what they told us we would get. Didn't even get an apology from the store manager for all the problems we had. My advice, don't go to Decatur T- Mobile go somewhere where they know what they are doing. RWS

Great people! This location has a revamp on employees and this is now my go to place! thank you…read moredecatur!

Encounter with sales associate Josue, was great! went to go connect and iPad to our line and gave…read moreus every piece of information we needed!

Let me preface my remarks by noting that I am technically challenged and was quite nervous about…read moreseeking a new iphone! Fortunately we were helped thru the process by sales tech, ""GARRET ,at the Decatur, Texas store! He was extremely courteous and patient, answering all our questions (some more than once) ! He listened to my needs (anticipating some) pointed out the features of the phones that best suited those needs! He is an asset to the store and to Verizon! I highly recommend seeking him out! Extremely satisfied customer, Larry Gantz

Jessica was outstanding, patient, kind and truly expressed a genuine concern with the issue I was…read morehaving having. Stayed working with me till my issue was resolved and even gave me next steps to increase my Verizon experience! I would give 6 stars if I could.