If can give 0 star . This terrible service, you have call them it terrible people over sea to anwer…read morethe phone they don't know what they doing . I have be on the phone 5 to 6 retirement each time at list more 1 hrs never fixed problem. I ask them please send some one out they want charge me $150 . I don't understand why we in America but when we have problem we call people over the sea can't do anything to fixed problem?? It stupid. I not recommend go with frontier company.

Various channels always pixalate, unwatchable. Frontier says they can't fix it and I have to go to…read moreYoutube TV.

Just as the other reviews said, David was so kind to talk over my Wifi issues with me on the phone…read moreand he came up with a simple connection solution -- that worked! He knows what he is doing and I heartily recommend him for your Wifi issues.

I called him on the phone and explained my issue with our mesh system. I have used other companies…read morewithout success. He troubleshooted the issue and fixed my problem in under 30 minutes. He was extremely patient, highly knowledgeable about different technologies and has the passion to help solve the issue. I am so grateful for his service!!!

Worst internet ever, often doesn't work, slow, kicked off…read more Techs are lazy, odd and the one that services my area is a definite liar Brittany , a customer service rep is rude. This company has a weird process They got my name wrong, billing wrong and didn't care at the on- going issues it caused Techs always late if they show at all Will call to reschedule or try to not come out I hate this company - because of their poor service , I stay at work longer to finish projects I could do at home I can't watch a movie all the way without constantly restarting my router Don't even try to use 2 devices My apartment building, Village in Rowlett, only allows this provider, so I am stuck But this company is the reason I will move from a place I love. Many people here complain, recently we were asked to complete a survey about our satisfaction with this company I hope a change is in the works Wish I could give negative stars

---PROBLEM SOLVED--- Managment was helpful…read more.. would give them 0/5 if I can. This is the worst internet ISP you could get. DO NOT use them, I said again DO NOT use this ISP, you have been warned. 1. I am using the 25 Mbps plan which is the fastest and most expensive plan they are able to provide, and I constantly get between 18-23 Mbps which is fine if it is reliable. BUT it is not. I get disconnected at least once a day, mostly twice a day between 6PM - 12AM. 2. Ping issues, I play lots online games after work and during weekends and watch lots streams / Netflix etc, when I should have 50-60 ping from my gaming server, I get 80-90 at 70% of the time, 15% I get a normal ping, and the rest 15% I get 100+ ping. It is such an unacceptable performance and I cannot play the games at all with those high pings. 3. Customer services, I called many times to tell them about above issues but all I get is ignorance or they told me they will call me back in 24 hr which they never did. Secondly, when I opened acct with them, the sales rep told me if I use my own modem I could save $10 a month, when the tech came to install the services he told me the company NEVER EVER allow you to do that, so you can let me go now or you will have to pay the modem lease fee. When I call them about the ping issue or disconnections, they kept asking me to get protection plan or pay the tech to check their own equipment. I start to think this is pre-planned setup how they make money off on maintenance. After all, I am going to switch to CenturyLink next month which does not have a good reputation either, but at least every time when my internet is down I am able to search the Wi-Fi around me and they are from CenturyLink, so I am going to give a try even it is so costly because I have to pay the activation fee and truck roll again...but I am going to pay them because this is much I cannot stand with BlueSky/Ghost Fiber. Btw, I am an active duty soldier who is living in Killeen, TX (Ft Hood)...stay away from this company if you can....

I was having trouble with my phone. Ivan helped me out. He was amazing. Answered my questions and…read morewas so polite and respectful.

Hey it's better to go somewhere else to get serviced for almost a year I don't have any internet I…read morecan't call my doctor and my family how they doing . And now is getting to know my mom and my dad is very very sick and I just found out just now So what I'm gonna do coz it's getting late for me to found out

thank you to lizeth for helping us the moment we came in she was nice and helped us get exactly why…read morewe needed definitely recommend

I tried to get a transfer code to transfer to Verizon because they had a great deal for a IPhone 15…read morepro, but Metro didn't give me the correct transfer pin. So my phone partially connected with Verizon but I couldn't receive calls, I could only receive some texts. I tried calling Metro but they said I had to verify by giving me a pin that they sent to my phone, but it didn't go through because my phone was in limbo. They refused to give me the correct transfer pin, even when they gave me the incorrect code to begin with. They told me to go to the Metro store on Teaslwy Lane in Denton. Tx. . So I had to go over there. When I got there, the girl said I have to take care of Paying customers before I help you. She let several people go ahead of me when it was my turn. Then finally I was able to tell her my dilemma and she said she would have to call her manager, but of course, several other customers came in and I had to wait even longer. I finally just left the store. Their customer service is horrible. Whenever you call to get some help, you can hardly understand what they are asking. When they gave me the pin to begin with. They only asked for my eight digit pin and did not even send a text to me with another pin. The rules changed when I tried to call again, I think they blocked it to begin with and that's why it never did go across because it started going but then in the middle it got blocked. Now they are giving me the runaround and I'm still not able to use my phone properly. I will never use Metro piece of shit again!!

I was needing to upgrade my old phone. I came right after opening on a Sunday and it was busy, but…read moreI was greeted and told it would just be a few minutes. I didn't wait long. Ivan helped me and everything went smoothly. He was kind, friendly, and professional.

The manager at this store is immature and ignorant of any normal customer service she should be…read morepracticing. I recnelty upgraded to a 17 plus and the charging cord that came with my phone was faulty. It wouldn't stay plugged in. When I bought the phone, the customer service rep took everything out of the box and went over the equipment. Nothing unusual was noted. When I took the faulty cord in, the manager told me this wasn't the cord to come in the box. I told her it was the cord that came in my box but she was unbending even telling me this was a "he said she said." Does she know what that even means?? This cord I brought in was the cord that I received. The only person saying it wasn't --was her. I reported this employee to 611 and they seemed just as astounded at this staff member basically calling me a liar. They took care of me and got me the new correct cord. I am now looking for another Tmobile store because I can't go back to this horrid place.