I brought my vehicle in for a grinding noise when turning and a squeaking noise when letting off the brake. I was told the wheel hubs needed replaced, and I paid to have that repair done, $2,100. However, when I left the parking lot, the vehicle was still making the exact same noises with no change at all. Of course it was a Friday after work when picked it up but I'll be back Monday bright and early. I'm sorry but to type in ur comments that the issue was resolved and you drove it after hubs were replaced is a complete lie!! The issue in FACT was NOT resolved. Unfortunately many people are struggling right now, and then you got places like this place charging a fortune for "labor"! Save you time and money!!! I'm only going back because I'll be damned if someone just took $2,100 from me and not resolved the issues :) $800 in parts for left hub, and rear hubs... the rest in labor? read more

Customer service! We recently purchased a vehicle and had a trade in. We told Matt that we wanted our trade in paid off. It was close of business and things were rushed. He came back with we got your payments where you wanted and we went over to finance. The paperwork was rushed in that it was sign here initial there and nothing explained page after page. That night we went over our paperwork and quickly seen that the reason our payments were where we agreed at was negative equity was put on our new loan. We attempted 3 times to ask if we could work something out seeing as we have purchased 3 vehicles from them in the past. Robert was less than interested in anything. He was actually kind of arrogant. We would have been happy with maybe some free oil changes...anything would have been appreciated. The negative equity was never once explained to us. Granted we should have revisited that again but assumed Matt would have disclosed it to us. We will not ever be purchasing another vehicle from them. We will drive a 100 miles for maintenance rather then give them our business! Very disappointed in this dealership. read more

DO NOT DO BUSINESS WITH THIS ESTABLISHMENT. LIES AND FRAUD AWAIT YOU! I made an appointment to do some warranty work. However, I had just passed the mileage allowance for the warranty. That was acceptable because it is what it is. I then talked to the parts guy there at Warsaw GMC to ask how much this broken latch for the Sun roof screen would cost. I was told they don't make just the latch and I would have to but the entire sunroof frame for $250 and then pay the labor for them to uninstall and reinstall my ENTIRE sunroof. Guess what??? Went a different dealer, the dealer I bought my car from (Warsaw was a 20 minute drive versus this dealer is an hour drive) and was told that those latches are cheap plastic and break all the time (really? When you pay the price for a Denali???) and GMC has a metal replacement latch for $90! Warsaw GMC shame on you and your employees for the LIE AND FRAUD! read more

I can be a picky customer and Jose S. was up to the task. After alot of communication Jose found the truck I wanted. Between Jose and Robert I drove away a happy customer. Thanks to both of you, and thanks for the sweet truck. read more

Not sure why there's so many bad reviews we had an amazing. Experience, and walked away with a beautiful car

Robert and Shane were amazing to work with. Even if a deal didn't up happening, I feel like they were the best to work with. They ensured that I would able to come look at a truck, and when an issue arised and they wanted me to look at it sooner, they brought the truck to my work. Huge thanks to them for being so helpful. read more

Do your self a favor and read the other reviews. They are right. Worst place ever. Rude. Slimy salesman. Full of lies and fraud

We recently purchased a 2018 Chrysler Pacifica with Tristan (who was amazing!) and before signing asked about the brakes as we noticed they were squealing. We were promised that both the brakes and rotors were new and that the sound was likely from just being washed. Over the next few days the sound became louder and honestly much worse. I stopped in again and someone from the service dept. visually inspected it and drove it, but assured us again that they were new, but said it was likely the rust on the rotors from sitting on the lot for to long. The next week the sound became even more louder, but also started grinding. Stopping in again I was directed to someone who scheduled an appointment for them to be fixed. The very nice lady did not know if this is something we would be responsible for, or if the dealership would be replacing the brakes they promised me twice were new. I stopped and asked one of the men in the office and was told that it would be unlikely, as we did purchase a used car and those things happen, and that he would have to get it approved and would call me. I never received a call, so I called the next day spoke with yet another person promising to check in on the situation and find out what was actually done to the brakes if anything, and if they would be covered. He promised me he would get back to me with in the next 30 mins or so. I have heard nothing. I understand purchasing used comes with risk, however I do expect the brakes to be new when I was told twice they were. They are very clearly not, and I do not feel like they have any intentions to make this right. The sale of the car was effortless and Tristan was not pushy in the slightest. I truly believe he had no ill intentions by telling us the brakes and rotors were new. He's been helpful in trying to get this resolved, but I'm sure he can only do so much. This is our second vehicle purchased with Warsaw GMC. In fact, we only purchased this vehicle because they reached out to us about our last purchase and if we still had it. At this time I can say we will not recommend Warsaw GMC to anyone based on our recent interactions in trying to get this issue resolved. read more

Service issue. Took a newly purchased used SUV in to have them check it out and for an oil change. Since it was a Saturday they explained they could run diagnostics but would not be able to make any fixes due to being short staffed. Had some computer related issues with air bag warning light and other minor issues. Made an appointment for the following Saturday, they did several things to the car. After I picked it up I noticed that a couple of things that they " fixed" immediately came back and more items came up. A check engine light appeared and the seat heater did not work among other things. I called them and scheduled an appointment for a Monday thinking they might have their full time staff in to look at it. I had to take the day off, but dropped it off first thing. I didn't receive any texts or calls during the day but was out doing yard work so I didn't notice. I called at 4 to ask what time they closed and was told 6. I showed up at 5:40, one person remained and I noticed my vehicle was exactly where I parked it in the morning. The guy that was there looked for the paperwork but couldn't find it, then he determined that they didn't get to the car. Not only did they fail to notify me, but I wasted a day off work for nothing! The poor guy couldn't even find my key, it took him like twenty minutes and he came back, apologizing and said he would talk to the manager and have him contact me. Well, it's been two days and that hasn't happened.....that's the last time I go there and will not be taking my other vehicles there either. Poor customer service and incompetent techs IMO. read more

I went in for service, was charged for a diagnostic I did not ask for, my radiator and coolant was filled up with power steering fluid and powering steering was filled with coolant and they were not mixed so they done it intentionally. I felt the service person attitude should of not went back for service then. When the service mgr decided not to charge for diagnostic that's when they mixed my fluids not a good place for service and they never want to schedule but a month out, losing business this way, I will never, ever go back. read more

Seriously, who do you hire for sales? Somehow you guys got my information and have been harassing me for over a week. Then I get an email today with the subject, "Are you wasting my time?" Whoever Ray Driver, senior sales consultant is, work on your costomer service. If somebody doesn't reply in a few days, they probably aren't interested. And you don't subject a email with attitude. Never coming here to buy a future vehicle. read more

would honestly rate them lower if I could. The whole experience with this dealership was a let down. I was lied to about my car having features that it didn't have, the cars were higher priced than dealerships within the area and higher than Kelly blue book, they didnt want to follow up on the promise to tint my windows and not to mention the car was not in the condition they said it was. The tires are bald, they POORLY repaired damage to the rear bumper with what looks to be a paint marker and the car started making noise within a week of owning it. Im a single mom of two kids and was so excited to have a vehicle to support my kids and our family adventures and am so disappointed that due to this vehicle I can't. I know they say salesman will take you for all they can and after my experience with this dealership I can say I whole heartedly read more

Really nice service dealership who fixed my SUV fast and at a good price. They are the best dealership I have had my car or truck worked on. read more

Ahh. Let's see where to begin. It started a couple weeks ago where I was trying to contact the dealership information about trading in my Buick for a car of lesser value to pay off that loan and then owe less on a car loan. Just to move things around financially and be better off. Nothing out of the ordinary, right. Well no one ever contacted me and the two vehicles I wanted to do the trade for got sold the following days. I was pretty upset but no big deal. Then I get a letter in the mail for a promotion on a Saturday so I took my two little girls and met my fiancée there to see what was going on and what not. When we got there a sales person, Bernie, started to help us. I told him I don't wanna be in a car loan more than 15,000 after the interest and fees and to lower my car payment. To inform you guys, my current car payment was 441 a month and I brought the loan from 29,000 to 10,000 in less than two years so I didn't want to get into another high loan like that again. He said yea we can do that. Eventually landing on a car that I was still iffy and hesitant on. Bernie then shows me a paper that had an estimated monthly payment and the total left owed on the new car which came out to about 14,500. I said that sounds perfect and okay. Well after waiting about 45 minutes after that I get rushed to a corner where I assume it was a financial member (he did not tell me his name) and had me sign paperwork. They did not tell me my lenders name, my apr, my actual balance remaining and any other important information. My first two times buying a car through them they told me exactly all of that information, step by step. So unless I was told otherwise I wasn't gonna ask if any numbers were different in the end. I put my trust and faith into them to do right by me since I was making a sale for them. My second time buying a car from them, I had a little bit lower of a credit score but still got an APR at 4.6 percent so I figured it would be no more than 4.5 percent this go around. Well it turns out after I got all the paperwork back that my APR is almost near 7 percent and my balance owed is 18,500, 3,500 over my budget. Had I known any of this information I would of backed out immediately. I emailed them right away to try and work out something, but they are adamant about just telling me numbers on a paper and not fix things. And they keep telling me to call them, when I am very busy taking care of my girls and doing the other things in my life that I had planned before all of this even happened. I tried to be respectful to them and told them email is the best way to contact me so I'm not taking time away from my tasks and family to take a phone call that I don't know where it is going. I tried calling them last Monday, one time where a person named "Steve" I believe, answered and said "You signed the paperwork, sorry about your luck" and proceeded to hang up. That is why I want to email only so I have physical proof of how I am being treated. I finally got ahold of David, a "Inventory Manager" and he kept repeating himself and now is ignoring me 100 percent and would not give me his boss' email to contact him. Now today I get a phone call again, even though I stated a thousand times that email is the best way to get ahold of me and at 4:20 he says, "This is Ted, if you can give me a call back before 4:30 when I leave that will be great. I would love to discuss the numbers on a piece of paper with you" well because of how busy I am I didn't listen to it until 4:33. Again completely ignoring my request to email me. I know I left out some other information but I didn't want to type forever because I do not have that time. I hope this can reach people to know about the experience I had. They are for the money, not for the people. I have been patient and exhausted all efforts to try and get this resolved but they don't want to do anything on their part or take the fault. I'm not going to take my twin 18 month olds out of a house and to a place they don't want to be at, by myself, to where it sounds like from their point of view, is to waste my time and call me liar. I know what I wanted in the loan, but they failed to relay any information to me screwing me and letting them walk away with more cash. I will never be going here again, to just be taken advantage of. I left out more details, but hopefully covered the big ones enough to inform everyone, that this stuff does happen and they don't care or try to fix it. Oh and they used the "it's been a busy day and it's almost over so let's get these papers signed real quick so you can finally be out of there," tactic. That I realized after I left what they did. I was also in a hurry because my girls were being restless and wanting to leave and I was already there for 3 hours and just wanted to be home read more

Service Dept was rude to us and didn't fix the problem, but charged us anyway. Very disappointed.