About a year ago-and-a-half ago, my truck's transmission blew up. Without getting into a bunch of…read moremechanical details, transmission fluid spewed into my entire coolant system as well. I had the radiator and replaced and flushed by a different shop than Action. Action then replaced my transmission. After driving the remanufactured transmission they installed, it failed. Without question, they honored their warranty and replaced it with another one free of charge. Not only did they do this, they wanted to make dang sure it didn't happen to me again, and one of the points of failure they thought could've been the radiator that other shop (not affiliated with them) claimed they flushed. I warrantied out the radiator through the other shop, and Again, at their own expense, they installed a new one for me. I am extremely grateful for action, and the good-heartedness of them.

Paid well over $4k to have my (very common) 4l60e transmission rebuilt only to have it give up the…read moreghost after 20,000 miles and leave me stranded over 900 miles from home. If this sounds good to you, then this is your shop.

Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.

Amazing service! We came with a problem that they solved super fast and incredibly cheaply! I…read moreheartily recommend

Doug knows what he's talking about and is honest...what more could you ask for? He's helpful and is…read morein no way trying to rip anyone off.

Dropped off my car here and they told me the work would be done in 2 hours. One week later and my…read morecar still hadn't even been looked at.

Dave and his team have been miracle workers for me during these years I've been in graduate school…read morein a tight budget. They have skillfully identified a diverse problems in our junker car, from brakes to transmission and everything in between, but not pushed anything on us. They told us which were critical and which weren't, and when funding was especially tight they offered discounts just for us. Dave and his team deserve your business, they are proficient and honest. Best auto service I've ever received hands down

Took my car in back in July. It needed an AC recharge. The lady at the front was kind, and quoted…read moreme a 1.5-2 hours for it to be done. After coming back to the shop 3 hours later to pick it up, my car was not at the shop. Turns out they took the car to another shop in town who had the correct machines to get the job done. It would have been nice to know that ahead of time instead of seeing my car driven in to the shop from a different shop. Fast forward to now, my AC went out again several weeks ago and I'll need to take it in once more to inspect what is happening. While this service was cheaper then competitors I feel it may have been worth it in the long run to take it somewhere else because I'll end up paying more to get it done again anyway at this point.

C Jae's has always given me very honest prices and great customer service. I always run the quote…read moreby my brother who is an auto mechanic and he always assures me that Jonathan's prices are very fair. Jonathan takes time to explain everything and gives great warranties. Highly recommend coming here for car issues!

Vince and Yvonne run an honest, excellent business! I thought my trans was going out. Vince…read morecorrectly diagnosed a worn front differential and a broken motor mount. They located for me a used part from a salvage yard and my Escalade is back in my hands running better habit has all year. Also, his diagnosis was no charge. Patronize these people!

These guys were amazing although I have chosen to sell my car versus rebuild the transmission, if I…read morewas gonna have a transmission rebuilt, this is the place I would go knowledgeable, kind, and honest

These guys are honest and will take care of you. I recently had an issue I thought was for sure a…read moreblown transmission. I made the mistake of having it towed to the dealership. After a couple days I was told the repair was going to be $3500. After deciding to get a second opinion these guys looked at it and within a few hours of dropping it off I was told it would be $400 and good as new. I will be taking all my repairs to State Street and telling everyone I know to do the same.

Took my car here after a couple other shops wouldn't touch potential transmission problems. Brought…read moreit here they looked at it on the spot and Jeremy was very open about the problems not being worth fixing. Gave an estimate but said most people drove this problem till the car does. I value that kind of honesty. They could have said it needed to be fixed and charged me more that the car was worth, but they admitted it probably wasn't worth fixing. They didn't charge for looking at the car either. I will recommend this place to family and friends (and obviously strangers on the internet).

Well, after a little over 2 weeks and exactly 773 miles, the transfer case that J&K charged me…read more$2075 to "rebuild" has failed again for the exact same reason. I'm thankful that they were able to get me on the road again and to my final destination fairly quickly, and I totally understand that there was no warranty on the work... but for the amount that I paid, I certainly expected it to last a little more than 773 miles. Not thrilled with this.

As a manager/mechanic myself, I was extremely impressed with J&K! They did not price gouge me and…read moregave me a fair price unlike many of the other and bigger mechanic shops! They provided excellent care and were outstandingly helpful, friendly, as well as understanding. They took time to talk me through the issue and provide solutions. J&K provides an older family owned business type of feeling that you know you can trust. I will be taking my car back to J&K for any more issues and recommending all of my friends to them!

I have been using Viking Automotive since 2014. They are the only fully transparent mechanic i am…read moreaware of. They have taken care of so many issues for me thay I have lost count. The quality of the sevice and the work is beyond amazing.

These guys are absolutely top notch in every aspect of the service provided. They are incredibly…read morethorough and transparent, give detailed advice and explanations, and care enough to personally follow up with customers.

This is our second time visiting with Mitch , the last time was 4 years ago…read more What a Tremendous experience. Everyone there is So Kind and knowledgeable. The issue we thought we had - bad starter, was quickly diagnosed by Mitch as a faulty Fuel Pressure Regulator. He told us that had we not come in, our SUV could have caught on fire as there was a fuel leak. Mitch again treated us like we were longtime regular customers, and He and his Team had us repaired and out in an hour. DON'T GO ANYWHERE ELSE FOR YOUR REPAIRS !! You will miss out on a Kind , knowledgeable , experienced and efficient Service opportunity. Too bad we live in So Cal, ....our loss !!!

Went to Mitch with an air conditioning issue during a heat wave this week. I called in the…read moreafternoon and was able to get an appointment the next morning. He accurately diagnosed the issue and fixed the problem for a reasonable cost. He was not overbooked and I waited only 90 mins for the repair. While there I spoke to a young woman who has been going to Mitch for 3 years after being treated unfairly by other shops. We are from MA however my son lives in Orem and plans to have Mitch look at an issue he has with another car.