Was refused a refill for the pain medication I have been taking for years. After multiple visits over the past six months they have refused to allow me to schedule another appointment. I'm a wheelchair user with a ramp van that consistently fails. I don't have issues with the physicians or the medical assistants. They have terrible administrators who implement ridiculous policies and a lack of wheelchair parking in both the Olympia and Puyallup locations. After waiting to be seen I gave up after 45 minutes and went home with a referral to another doctor and lost $55 for a co-pay for no appointment. Sorry I was a few minutes late today, but I can't afford to be seen by clinics that don't allow any grace period, especially for anyone with transportation complications. Good riddance WACPM. read more

I walked into the clinic and was greeted properly,but what I did not like was that the two receptionists were talking about patients after calling them via telephone. I work in healthcare and that is HIPPA, I was really shocked how open they were chatting about patients and their appointments. The MA was great, he listened to my story and the reason for my visit. As for the Provider nice guy, but I felt like my personal simple needs were not taken care of. My weight was mentioned and he suggested cardiovascular care, but I was really shocked for him to incorporate my weight to my treatment. read more

My mom has been seeing Dr Hong for about 9-12 months. She is 84, has had 4 major back surgeries, neuropathy, fibromyalgia and other chronic pain. Dr Hong has continuously recommended procedures either very expensive or have already been tried. He refuses to refill prescriptions until he has a follow up appointment. Then he will refill the prescriptions. This time my mom will have gone over a month without her medication before she will see him. I have made several attempts to convince him to refill her prescriptions so she has continuity of care and he refuses. We are actively looking for another pain management doctor. The reviews here are consistent with our experience and I would highly recommend thinking twice before you receive care from this pain management group. read more

Dr Mambalmam was the worst doctor I have ever seen. I have been there twice and do not plan on returning, I could not even complete a sentence or explain my thoughts' without him breaking me off and talking over me. I will try to find another doctor that will listen asap and be more polite. read more

I am an RN, with 41 years of experience in critical care department experience. I suffered a back injury, 13 years ago, while working in the hospital. I have had a spinal fusion, to correct the injury, & have suffered chronic pain ever since. I initially saw Dr Hong & was happy with his prescribed medication, although had to constantly refuse his suggestions for costly procedures that had failed in the past & were painful. He soon was unable to see patients in the clinic closest to my home, so I was forced to see Dr Zhu. From the initial visit with him, I was dissatisfied, but transfering to another pain clinic is very difficult, so I thought I could endure his condescending attitude, his talking over me & his disinterest in my ideas or thoughts , about my care. I have always been involved in my treatment options & health maintenance. He seemed to resent my input, about my care. After questioning a medication change I did not understand , he became irate, continued getting louder & verbally abusive, until he yelled," Find anther pain clinic," & stormed out of the exam room. Despite my tears, he was abusive & hurtful. I was terrified about receiving future pain management, that I desperately need. I had difficulty finding another clinic & was forced to see Dr M, at the same clicnic. I was just as dissatisfied with him & was told that his clinic would no longer be prescribing the pain medication that was helping me, but only offering spinal injections, that had failed & been painful in the past. I have successfully transferred to another pain clinic, where I feel safer & cared for. in hindsight, I should have left Washington Pain Center a year earlier. I was verbally abused & ignored there. I had to keep refusing spinal injections, while having success on prescribed medication. most often, my phone calls were not returned, which left me feeling unsafe. Stay away from this clinic. read more

The Physician I saw initially was quite acceptable. However, I was sent to facilities that could not do the Imaging I needed and it was impossible to get back to anyone in his office who would help get the Imaging I needed. I did it myself and even then I couldn't get them to update the prescription or referral. It was an awful experience. read more

AVOID AT ALL COSTS. Horrible place to go if you are in pain. They discriminate if you don't have insurance. Also, Hong tries to sell you on expensive treatments. He had the audacity to look at my husband instead of me when he was talking about my options. I don't even know if they have doctors there because I was told I can only get an MA or a PA. I wish now, I'd never left Texas. read more

I agree with the other reviewers, DO NOT GO HERE!! I would give negative stars if I could. Dr Mambalan is rude, contemptuous, and unprofessional. He actively sneers and tries to humiliate and intimidate you because he cannot handle being questioned about procedures, side effects, and alternatives. He would not explain anything other than to say the name of the procedures and repeat the words in the name when I asked what it was. All he would say is that the procedures are safe. Any malpractice attorney would love that when we're talking about putting needles and drugs in the spine area. One reviewer on a medical site said this doctor should not be treating conscious people. I think that is generous. Do yourself a favor and avoid this clinic and doctor. read more

Dr Mambalam, is one of the worst Dr. That i have ever seen. He thinks he is a god. He lies, treats his paitents like he is better than them. I had been going here for a couple of years. When they moved the clinic for Olympia to Lacey and then Bonnie left to take care of he mother, this place went down hill fast. I have degenitive artritis, Rhimitoid artritis and fybromyalgyea. I have have had four pain surgerys. I had a spinal stimulator put in my spin at there belfviwe surgery center, not only did I have to have it replaced 6mo latter by a differnt doctor but they scared my back so bad i will never be able to ware anything backless. Because i was cutting my medication back, he cut it back more trying to force me to come to the office more offten. He also called me a lier more than once. Do not go to this place they dont care about there patintes they only care about ther money. read more

I am not a patient of this clinic thank goodness. But I am close to someone who is. And thanks to their testimony of what happened to them personally I will not go there. I got a referral to somewhere else. This person is quite elderly and has benign tumors all over in her back. She going on 90 years old and does not like the side effects of narcotics but the pain she is in is so awful. She takes only what she needs and usually doesnt even take the amount recommended. The one time she did, and the Dr., Not the one she normally see, but a Dr Yang, was so rude to her and treated her so disrespectfully. I wish I had been there with her. I would not tolerate anyone treating an elderly person the way that he did. He actually talked down to her and asked her why she felt that she needed to take that fourth pill that day. She told him she was in a lot of pain. He asked her why she thought that was. She said she didn't know but she waited a long time before she took that extra pill because sometimes they take a long time to take effect. He was very snotty and rude and asked her why. Of course she couldn't explain exactly why, why would he talk to her that way? Anyway... to shorten this up a bit, he told her that he has the "power to take away her pain medications". Now why would he think it's necessary to bully an elderly woman clearly in pain with no other recourse because of her age. He has no compassion and he is nothing but a f'n bully with a degree. I think and I tell her, he should be turned into the medical association and his license to practice his bullying should be revoked. I have no tolerance for a bully who picks on people that he is supposed to be helping and having compassion is part of this kind of job. If he doesn't have that he should move on to something else. WalMart wouldn't even hire him if he applied there. Just too rude for words. read more

Service desk provided hot and cold interface. Some days they were friendly and helpful, and on others they were surly and distant. Every visit included a long wait. The soonest I was seen was 38 minutes, this is important because normal chairs cause my pain level to mount in proportion to the time I spend in them. The actual face-to-face with the Doctor was brief with little time spent learning in depth of my problem. We almost immediately jumped into discussion of major operations intended to solve my problem. Attaining the necessary medication (hydrochodone) to maintain the lifestyle I have enjoyed for 11 years proved to be an insurmountable hurdle as they refused to take over the prescription process because I receive a good portion of my maintenance meds (non-psychotropic) drugs through the tricare pharmacy. I have since moved on to another clinic, one that has proven to be everything the Washington Center is not. If you are referred here I wish you luck. read more

I was charged $100 for missing an appt. I get that they need to be able to plan. I had no idea that I would be charged a $100, it was my first ever appointment with them. I went to my next appt where I had to drive 1.5 hours to get to the medical office because they cant do the procedure at my local office. Before my next appt I tried to get off work but was unable. So I called the day before to reschedule, I was told I would have to pay another $100 because they have a 48 hour policy. I could t call 48 hours ahead because My schedule wasnt posted yet and my appt was on a Tuesday my schedule doesnt post till Sunday. So the earliest I could call was Monday 24 hours ahead. The receptionist doesnt care and is quite crass and blunt. Tbe receptionist didnt want to hear my problem she just said okay. So I called and cancelled all future appointments. I do not want to pay anyone especially a doctors office that could care less about patients and more about money. They would rather charge me $100 and loose all future business than gain future business. Maybe if they spent some of that late charge money people who live near the capitol wouldnt have to drive 1.5 just to be seen. Considering the distance to get seen and the crass nature of their staff, the extraordinary late fees and policy I have decided to never do business there again. read more

If I could give this office zero stars, I would. I visited the Washington Center for Pain Management Clinic, Olympia office on January 15th. First, they charged $100 up front. I figured it must've been a copay for a specialized doctor. They went over their different pain management treatment options and prescribed me pain cream. They told me that I would have to sign a contract for pain medications - that I couldn't get them from anyone else (I have Lyme disease and get them from 3 different doctors at this time) - so that right away was a major turnoff for me. Their next step was physical therapy - even though I explained that I had already tried that (my disease is very chronic and is now attacking my nervous system) and it didn't work. They asked if I wanted to do a cheek swab, which would help them figure out which medications would work best for my body. No indication whatsoever, as to how much this would cost. The doctor and assistant acted like it was a routine procedure. Now, exactly 2 months later, I have received a bill from their main office in Bellevue for $2,415!!!!! I was shocked, to say the least. It would have been one thing if they had warned me about this - I very obviously would have declined the test. I feel completely blind-sighted and cheated by this company - and can see by other reviews (check the Bellevue office especially) that I'm not the only one swindled by these criminals. DO NOT GO HERE! THEY WILL WASTE YOUR TIME AND EAT UP ALL YOUR MONEY!!!!! read more

DO NOT GO HERE!! I'm a chronic pain suffer with two spinal cord surgeries. This is a money mill offering no real help and pushing injections and procedures that will cause more damage than good. All they want in your money! It's not about helping you with you pain. If anything, it's about overcharging, injecting you with damaging procedures and constantly battling reduction of already minimum pain fighting medications. read more

Well it is hit and miss. Most of the time I have come here the people are rude and couldn't find ads 2+2, but they cycle through people at a very hight rate and this time around the people were friendly and helpful. read more

very nice place friendly people. Dr. Kinder is a very very good Dr. I drive from Aberdeen washington thanks

I'll never forget the day I was refered to the WCPM. I was scared, confused, and uncertain of my future. It's not easy being at the age of 30 and discovering that the back surgery that you had was only a temporary solution, and the problems were returning and were worse than before. I've been going to the WCPM for almost 4 years. It has become apparent that my condition is permanent but thanks to the help I recieve at the WCPM, life doesn't have to be bleak. Chronic pain is no joke, and I'm somewhat embarrassed and slighty ashamed to admit that before all of this happened to me I was the type of person to dismiss the notion that it could be as bad as it really can be. If you have chronic pain problems and you are refered to the WCPM, do yourself a favor. Go there. Listen to the doctors. Talk to the counselor. Trust me, these people are professionals, you don't want your condition to get worse. I've noticed the reviews on this site is split in the most interesting way. No 3 stars, only 1's and 5's. Keep in mind that the WCPM follows Federal Law. Make sure you have Federal medical insurance like Medicare. That also means that if you smoke marijuana as part of your " chronic pain treatment " you will have to stop. It will be better for you in the long run. Please try not to take it personally, believe it or not marijuana is part of the problem. It's quite the dangerous drug that can cause mispercetions, unhealthy behavior patterns and it will burn you in the end( irony or poetic justice?). read more

Went here to get pain meds for various conditions. Was charged $ upfront and was told I would have to discontinue my anxiety med if I wished to receive any pain meds. JOKE! Never in a million years would I discontinue an extremely low dose anxiety med that I've been on for 16 years. ALL I CAN SAY IS NOT EVERYONE IS A FUCKING DRUG SEEKER...HOW ABOUT USING YOUR COLLEGE SPENT MONEY ON YOUR DAMN CAREER AND HELP THOSE WHO REALLY NEED MEDS TO GET BY. For those of you wondering.....I only took 1/2 .. 5mg vicodin (about once or twice a week when ibuprofen would not help)because I'm very sensitive to narcotics. LOL....so if you're looking for any dose even higher than that....Good luck. However, I found an amazing new dr who actually CARES about me as a patient and a person who isn't SEEKING DRUGS to get HIGH. THANKS for my second bill you just sent and didn't even do shit for me but take my vitals and chit chat your rehearsed bull shit! read more

An absolutely terrible experience can be expected from the doctors at this facility. They do not care about managing pain and helping people to have a better quality of life. You are treated as though you are only there seeking drugs no matter what your xrays show and what conditions you have been diagnosed to have. After almost 2 years of seeing Dr. Vo for treatment, he decided to inform me he doesn't believe fibromyalgia is a real condition! It seems to me he would have made that clear from the beginning. Then he just quit prescribing two medications I had been on for many years for arthritis and FM without telling me that he was going to do so. There is no compassion for those suffering with chronic pain, just snap judgement and attacks on your character. Almost half of the injections he gave me in my spine totally missed the mark for relief. Save yourself the added misery of going through this kind of "treatment" and find a doctor who cares about his/her patients. read more

Just.got a bill for blood lab tests for 1900 never did a blood draw at the Dr ....got another Bill from the doctor for 500 for a blood draw that he never did.. bet these guys get called out just like Seattle Pain Clinic for the overcharging and bogus billings! They deserve negative 10 stars for the way they treat people and their billing practices! 3k for a 30 minute visit that was 45 mins late on their end...complete waste of time self respect and money.....Will not be going back read more

If it were possible to give no stars I would. I am 25 and suffer with horrible autoimmune arthritis. I had been going to a clinic that had completely changed my life and made me feel almost normal because of a daily opioid medication. I was told while here that not only would I only get 15 pills of half the dose I have been taking but I would also have to stop using medical Marijuana despite the fact that I have the recommendation from my rheumatologist. Mmj treats my anxiety, nausea, insomnia, and migraines but what it doesn't treat is my arthritis pain very well. I was treated like nothing more than a drug addict by these people. Don't go there. read more

$2,187 FOR A URINE TEST! Here's the scoop: I went to the WA Center for Pain Management only because my primary care doctor - Virginia Cannon, MD - does not prescribe pain medication. On my initial visit to the clinic, it was requested I arrive 30 minutes early. I did and then waited another 45 minutes after that. When I did see the PA there, she said she hoped I would be quick as she had "another appointment herself." So we quickly went through my situation and she said I would need to give a urine sample to renew the same prescription I have taken for 10 years as I am a new patient. (We moved here in June.) She said I had to sign a form because not all insurance pays the whole amount. I did that and made a follow-up appointment for a month later. Then I received the bill from the laboratory that they used - NW Physician's Laboratory - the bill was $2, 187 ... for a urine sample! I called the billing clerk (Lola) at the Pain Center who informed me (in a very annoyed tone,) that this lab was out of my insurance network and that it is the preferred lab of the doctors group. They used them because they are "quick and efficient." My follow-up appointment wasn't for a month and my insurance company said there are 3 other labs in Olympia that could have been used with plenty of time for processing. Lola suggested I call the lab to see if they could negotiate payment with me. I did that, and they say they are working on something, but that the "good news" is that they have a payment plan! A payment plan for a urine test!!! Then I let my primary care doctor know what happened and her office said it is "out of their control." I said it was totally in their control as they are the ones that referred me to this pain clinic. Bottom line: I would avoid using any of the doctors, or labs mentioned in this post unless you really want to have a $2,187 required urine test. read more

Would give zero stars if I could. I made an appointment months in advance. They sent me an email to arrive 30 minutes early. I did. When I got there, they told me that a few months ago, when I made the appointment, Imwas told to be there 45 minutes early. I told her I can show her the email that was sent to me DAYS AGO, tellong me to be there 30 minutes early. She said no, they cannot see me today. She was a rude cow. I actually would have been there 45 minutes early, except the place is really hard to find, because it is NOT on Lily Road, but a small sidestreet that you get to by going in the parking lot of another business' driveway, and it's not clearly marked. I got lost, had to make a left turn on Lily Rd, which is not possible, so I had to double back. After they told me they cannot see me today, I called the head office in Seattle. They told me I had to reschedule. There is no manager, nor medical director, no management contacts listed on their website. No one to call. By the way, when I got lost, I tried to call them, but they don't give out their clinic number. You can only call the main office in Seattle, and they don't know how to get there. If you go to glassdoor.com, you can see all the negative former reviews from previous employees. After seeing them, I am kind of glad I didn't get to have my appointment. Something's not right with that place. read more

I would certainly give less than 1 star if possible. I endured almost 2 years with the EXTREME level of turnover of nurses, office staff and providers. Injections were continually pushed with some going so-so and others causing me twice to three times the pain I started with and even had to go to the ER to attempt to help with the pain. Dr. Kinder refused to help with any post op pain and treated me like a drug addict because I requested relief from the extra pain HIS treatment caused. On top of the fact all calls go to 1 number for several offices and it's touch and go if you get a return call and rarely is it about the reason you called for which causes a "I'll call you with what the Dr. would like to do" which is never anything to assist in what they are there to do in the first place, manage pain. Advice-don't be late but don't be surprised if you're seen 20-30 minutes after your appointment time, this is a regular occurrence. On initial visit I was told I had to do the cheek swab testing for meds and proceeded to receive a $3,400 bill myself. After my last calls to attempt to get assistance with the extreme pain after my last procedure and being told "there's nothing we will do" and letting them know I would be filing a grievance with my insurance because of the care I wasn't receiving after the treatment, well I am looking for another clinic. I hope to find an office that actually offers therapeutic doses of medications, I was told not only by another provider filling in in their office but also my pharmacist that I wasn't even being given up to the minimum doses of medications. Be very wary of this clinic!! Explains why insurance companies have been taking them off as preferred providers left and right!!! read more