Great customer service.... Dennis did a beautiful job on putting a Ceramic Graphite Coating on my car.... it's amazing.... Honest worker... Hard worker... read more

Washington Detailing - 3 weeks later, after a rain... still looks great! - Auto Detailing Near Me - Norfolk, Virginia

I would have loved to support this small business. The recommendations are all over our neighborhood FB page because he is a neighbor.. I tried. I understand being busy, I understand having other things going on. But I just got the feeling my business wasn't important to him. I made an appointment over a week in advance. Talked to him, understood his limited availability.. he suggested an alternative that I was good with but then I never heard from him. He was supposed to get back to me ... it wasn't u til the day before when I checked in that he said he couldn't accommodate my request. He did offer for me to go to the dealer for the service. No thank you, that is why I selected a mobile detailing service. Very disappointed. I found another place that did an awesome job. I really would have liked to support a neighborhood small business, but my business wasn't important enough. Oh well. read more

Mr. Washington, the owner of this detailing business is a great guy! He gives back to the community in which he lives and works. Today I dropped off my Pilot to be cleaned and they completed the job in a timely manner. As we inspected the vehicle I noticed a couple of areas that needed attention. (*The detailer who cleaned my car was new and forgot a couple of areas.) CJ, Dennis' son, immediately took care of the items of concern. He also explained some of the other services they offer that would further restore my SUV. Overall, I am very pleased with their detailing and will continue to take my vehicle there. read more

Washington Detailing - Shiny, clean car! - Auto Detailing Near Me - Norfolk, Virginia

I scheduled an appointment for a full detail. I would take a photo of the results but it has been raining since the job was done, so sorry. Dropped suv off at 9a and they worked vigorously to rebeautify our 2003 Seqouia. This ended up being a 6 hour job. The two detailers were on point and took a minute to educate me on their 3 point polishing which included claybar. They turned my yellow headlights and transformed them to clear again! I am very pleased with our SUV. Yes, I would recommend Washington Detailing. read more

I needed my vehicle detailed before turning in the lease so I called Washington's Detailing. Dennis Washington promptly called me back and scheduled an appointment within the next few days. When I say the SUV was a mess, I mean a MESS! I have had the vehicle for three years and I have FOUR grandchildren six years old to 8 months old. Add to that (when I don't have the babies) I smoked in the vehicle. When Dennis arrived, he inspected the vehicle and gave me a very fair quote. He immediately cancelled the rest of his day because he knew it would take some time. They (Dennis and his daughter) worked steadily, without a break, for almost 5 hours! As a result, my SUV looks brand new! He shampooed all carpets and floor mats and because of the smoking (such a nasty habit) even the headliner. I'm more than pleased. I would recommend Washington's to every one I meet! read more

If I could give them a zero, I WOULD. And I never give zeros. So I emailed this company about detailing a 2-door Jeep Wrangler. Originally my appointment was supposed to be at 1000 but I got a text message asking to reschedule to 4 due to a their customer before me living in Suffolk and me living in Virginia Beach. Okay, fine. It is now 450 and no one is here. I've texted and called and no answer. Not even the decency to say that they can't make it or that they're running late smh. Unprofessional. This was a birthday gift for my girlfriend so I'm definitely SUPER pissed. I will never go to them again !! read more

Well, I cannot attest to their cleaning skills due to the fact that he never showed up... twice. Then, gave an attitude, stating we must not know how this works and went on to brag about how many jobs he had to do. If there is one thing I hate in business is someone being unreliable! read more

Amazing customer service and outstanding attention to detail. Being that I was selling my truck and downsizing, I figured it was time to get a professional to clean her up. The truck I had detailed was a 2005 Black Ford Excursion all murdered out. It took them the entire day from 8AM-6:30PM, but trust me it was WELL WORTH IT! My wife is a Mizer when it comes to money and she gave me an earful for spending $275, after she seen it she did not complain anymore. The truck sold to a private buyer in under 24hours of me posting it on Craig's List and for full asking price. I will continue to use their service and Washington Detail has my highest recommendation to everyone! read more

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Best quality and best prices for all auto detailing, upholstery cleaning and engine cleaning read more

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EDIT: Since the owner has tried to discredit my criticism, I've provided proof. Please see this album of screenshots: https://imgur.com/a/JDgS3w0 1. My text timestamps show that I reached out at 3:42 PM. He responded at 6:05 PM and offered to come out THURSDAY (not Friday). Since that wasn't good for me, we decided on Friday. 2. At no point did we discuss him coming back on Saturday. On Friday, he reached out to me at 11:07 AM to let me know he wouldn't be by that morning (he previously agreed to 9:00 - 10:00 AM). When Friday didn't work, I requested (NOT the owner) for him to come on Monday. 3. On Monday, I reached out to him to see what time he'd be by, since he didn't tell me prior. After some back and forth, at 11:15 AM he tells me he won't make it. Around noon, I told him I was fed up and wanted a partial refund. Two hours later (i.e., after the time where I told him I'd be unavailable), he responded with a flurry of messages and calls. I didn't "refuse" to answer your calls. I was busy. I told you this. 4. I left this review to warn other customers about poor business practices. My money's been spent, and it's clear that things won't be made right by giving me a partial refund like requested. 5. These messages speak for themselves, and I think it says volumes how the owner's statements conflict with my proof. Apparently facts are "misleading." Buyer beware. --------------------------------------------------- I needed my car cleaned before selling it, so I made an appointment to get the Washington Detail on 8/08 (Wednesday). Two men showed up the day of and got to work. Around 3:00 PM, the guy cleaning the interior let me know that he was done and that the exterior guy had to head out to another appointment, but he could come back to take care of any spots that I noticed needed touching up. A little unusual, but okay. As a show of good faith, I paid the interior guy in full (+20% tip). I then noticed that quite a bit still needed to be done-- the bottom trim of the car was still dirty, the trunk area hadn't been cleaned, the rear passenger's door and side mirrors were still dirty, and all of the windows were really streaky. I contacted the exterior guy at 3:42 to ask if he could come back to finish the job. I told him I would need to head out at 5:30. At 6:05, he said he could come by the following day, which didn't work for me, so we agreed on Friday at 9:00 - 10:00 AM. Friday, at 11:00 AM, I get a text that he's going to try stopping by that afternoon. Apparently a guy called out. Not ideal, but things happen, and I'm trying to be patient. No word that day, so that night, I say I need to head out at noon on Monday, and I ask if he can have it done by then. He responded with, "Yes sir." Monday at 9:00 AM, I ask what time he'll be here. He asks me when I'm leaving. I say (again): noon. At 11:15 AM, he asks me where I'm heading, because maybe he can meet me. I'm not available for the rest of the day, and I'm fed up, so I tell him I can't wait any longer-- I need to sell my car-- and I tell him I want a partial refund for not receiving the service I paid for. Two hours later, my phone blows up with five messages and two calls in a 15-minute period. I get excuse after excuse: the weather's been a problem, he's had guys call out, the interior guy for my car took took too long originally, I'm not answering my phone to address this issue (I said I wasn't available). I respond via text that I get that things happen, but this is a business, and I haven't gotten what I paid for, so I want some of my money back. He says he won't respond anymore, but I need to call him, because, "You received full service there are just some areas that need to be touched up I understand that.. but it has not been a week I told you I could come the very next day and that did not work out for your schedule." To be clear, the work that they DID do is great. I take issue with the business' management. The job wasn't finished the day of, and that's frustrating in and of itself, but set that aside for a moment. I totally understand that problems come up in a business, but it's inappropriate to string a paying customer along for nearly a week, then offer multiple excuses (never taking responsibility for stringing the customer along), then ignore the customer's requests for a partial refund, then minimize the facts of the issue ("it has not been a week," "you received full service"). Take responsibility for the issues and make promises that you can keep. And when a customer asks for a refund, acknowledge that. read more

Just had my Enclave detailed and it came out beautiful. The inside was mostly ok, just needed a little cleaning. What I wanted was the outside protected since I just moved to the beach. The car is gleaming in the sun and Mr. W was able to get all the little stuff off that had accumulated over the past few years. I highly recommend them. Work was to my satisfaction, he obviously knows his stuff, and I have a 6 month guarantee to boot! Thank you!! read more

My car looked so amazing after being detailed! The only criticism I have is that I was told it would take about 2 hours but it ended up being closer to 3. Other than that, customer service was great. Yelp says they take credit cards, but I ended up having to do it over the phone since they are cash only and that made me uncomfortable. Nonetheless good place to go I recommend it! read more

Amazing work and excellent customer service!! These guys are true professionals! They are flexible and will come directly to your house, just make sure that wherever you park your car, they will be able to get to it and will be able to get around it pretty easily. I have an all Crystal Black Honda Accord, which due to the color, is hard to clean. However, once they were finished my car looked brand new. They really are the best at what they do! I would recommend these guys to anyone...Great Job!! read more

I waited about an hour and a half to get my car detailed; it was worth it. They recommend making appointments..I did not but several others did that day. They're fantastic and allow you to walk around and view your entire car before you pay. That way if something is not up to your standard they will fix it WITH NO COMPLAINTS. Great customer service by the guys who clean your car. They even found something I lost in my car a year ago.Waiting room inside and outside. Worth the money! read more

Thank you Washington Detailing! They went above and beyond my expectations and I left a very happy customer! Friendly faces and exceptional service. I will be returning to them! read more

I wish I had a before and after picture to show you. After a cross country roadtrip with my yellow lab, my car was filthy and smelled like wet dog. These guys worked until there was not a single dog hair to be found. My car looks and smells brand new. You can call for an appointment or drive right up if you are in the area. There is also a little store front where you can wait if you like. They are fast, friendly, professional, and they do excellent work. I will definitely be bringing my vehicle back to them in the future. read more

Had an old drink spill in my car seat on MLK Day that left a very foul odor. I tried calling other detailing service providers but the best they could do was put me on standby. I saw Mr. Washington's page on yelp and called him to set up a same day appointment and he was able to squeeze me in. 3 hours later, odor was gone and my interior looked brand new. Let me tell you, Mr. Washington is a hard working professional who aims to please his customers and we need to support local businesses who provide great service such as this one. read more

My interior was cleaned better than ever! The exterior looked good too. The $50 I paid for headlight restoration was not worth it. There was minimal change to the headlights, if any. I was also not aware they do not accept debit/credit cards, so I had to go to the connected gas station twice to pull the amount cash needed for the detail. The employees did walk the car with me and address any questions or concerns I had. I would probably use them again, minus headlight service. read more

My upholstery still smells!! I will definitely NEVER go here again!! I found this place through yelp because I needed a detailer. However, the five star reviews cannot POSSIBLY be real! During the heavy rains, somehow water got into my Honda Civic and I had 2 inches of water on the floor of my car only in the drivers seat and the front passenger seat (nothing else in the car was wet - the water must've come up into the car cuz I was parked next to a water drain in a down-sloping parking spot). Anyways, I went to get my car detailed, including getting the water out of the front floor and washing all of my upholstery cuz it only cost $20 and I figured why not, I've never had it done before. When I sat in the car, the seats felt a little wet and I told the guy so he "vacuumed" it a little more (is that how you dry car upholstery??? I have no clue, but clearly it didn't work). Anyways, the next day my car smelled like mold or something. I tried airing it out but the smell was just too strong, and it was the entire car, even the rug part in the trunk - even though when I came in - ONLY the front floor smelled like that from the rain water. As the days went by, the entire car smelled so bad and it wouldn't air out because they just didn't dry it properly. I called and they told me to come back so they could fix it. Well they just used an entire bottle of lysol and I don't know what else they did, but all I know is that it's been weeks and I STILL SMELL the foul smell like mold in my car and my windows fog up. Basically, there is extra moisture in my car and no matter how much I try airing it out, the smell just won't go away, but at least it's not as strong as it was after the first time I came in. I feel bad writing this negative review cuz the people were nice and they did a great job washing and wiping down the interior (dashboard, doors, etc.) but I can't possibly recommend them due to the foul smell of mold/lysol that I have to put up with after forking out $80. Next time I will definitely pay more for a better service that actually has the proper equipment to DRY the upholstery!! read more

Was really hoping this would be a good experience but it was meh. I paid about 150 for the Washington detail. Heads up, there's no lobby to sit and wait in for your car. Luckily I was planning to have lunch with my hubs. It took about 4hrs to be finished which was fine and expected. Upon picking up my car I noticed the rims had not been cleaned/wiped AT ALL. I asked for the wheels to be wiped off and they kindly obliged but then proceeded to wiped off my tires which also had not been glossed.(probly my fault wheels, rims *shrugs shoulders* The inside looked very clean so I was happy. The seats were still a little damp, as I asked for the seats and floor to be shampooed and they didn't have any seat covers nor floor covers. As I drive away away I noticed the clean smell became increasingly overwhelming!!! It was beginning of February so I had open up the windows and sunroof to air it out but the chemical smell stayed intense for about 4 days! Not a "oh my car smells clean and fresh" but more like "this cleaner is not meant to be inhaled directly....oops we spilled it all in your car" smell. Lastly a week after the detail, water spots showed up on the car seats and the rubber on the car mats were discolored as if the wrong chemical was used to clean it. I definitely feel like I wasted my money. read more

I always prefer to support veteran owned businesses if I can. Likewise, locally owned is a plus. This place is both. The unassuming storefront doesn't promise much, but Mr. Washington over-delivers quality. My car needed some serious work, and serious work was done. Looks great at an amazing price. I will take the wife's car next weekend, and plan on becoming a regular customer. read more

Mr Washington went above and beyond my expectations. My wife had her Honda Pilot detailed (presidential package) and could not have been happier with the finished product . The vehicle is 5 years old and looked brand new , a lot of the scratches were buffed out and the vehicle looked great. We loved the timely , professional service and reasonable prices . Best part was that Mr Washington comes to you so it makes the entire process super convenient. Great job all around , we will recommend to all our friends and family. read more

I found Washington Detailing through Groupon and they're so good that I don't even need the incentive of another discount to go back. Brandon did a simply wonderful job from top to bottom on my Expedition. We have two dogs, a cat and a kid, so among the lot our car gets pretty gross. Brandon brought it back to its showroom glory. Thank you thank you thank you all!! read more

I love supporting local small businesses and military ( two for one special here) . I was so impressed with the attention to detail! They took their time and did a fantastic job! I was spoiled with the guy that I worked with that did it on the side but since he retired, I need to find somebody else and my brother and sister-in-law have been using them for years! Now I know why and they do an amazing job, for an amazing price! Don't hesitate, book the appointment! read more

This detail center is by far the best around. It's all about the people, and the people are the best. Customer service has been exquisite every single time. Always willing to work with you, and your always guaranteed that if you have any qualms, everything is handled on the spot. I've taken big trucks to little cars, and there is no detail that goes unnoticed while your car is under their supervision. I feel as though I'm getting more than what I've paid for when comparing other detail centers to theirs. Ive watched as the sweat rolls from their head that my vehicle is receiving some good old fashioned tender love and care. I've detailed my own car in my garage and I know that I'm a very picky person. The amount of time it takes me to complete my own vehicle they can do in less than half the time. Nobody should be laboring under the delusion that their vehicle is in the hands of anyone less than a professional. I believe that anything worth doing is worth overdoing, and make no mistake, they have definitely applied that to their craft. read more

Mr. Washington is prompt, courteous, and does quality work at a fair price. He personally came out to my house oversee the job.

Best detailing for a reasonable price! My child threw up in my car and they got it out with no problem! Washed the car and had it looking brand new! Friendly employees and great customer service! 5 stars. Best in the area read more

Very friendly and a pleasure to deal with. Great work, definitely recommend Washingtons service. Thorough and well worth it!

I bought a Groupon for a full car detail/interior restoration. After a year without a good cleaning, two little ones, and plenty of travel, these guys had my car sparkling clean and, as promised, restored to like-new condition. Mr. Washington was incredibly professional. He is prior military and knows attention to detail. He was receptive and more than willing to listen to any concerns before and after the job but honestly, I had none afterwards. I highly recommend their services. read more