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    Washington Home Services

    1.7 (62 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Washington Home Services

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    8 More Services

    Fire heating system installation

    Fire heating system repair

    HVAC installation or replacement

    HVAC system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

    Washington Home Services Photos

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    8 years ago

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    Page 1 of 2

    Ask the Community - Washington Home Services

    Review Highlights - Washington Home Services

    To prevent any issues with the final inspection, I made sure to mention the inspector's requests when I scheduled the next phase of the install.

    Mentioned in 5 reviews

    Read more highlights

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    ABW Appliances Showroom - Arlington

    ABW Appliances Showroom - Arlington

    (55 reviews)

    $$$

    ABW really stepped up after my initial review. A customer support representative reached out to me…read moreand really sought to understand my concerns and make things right. I ended up buying the replacement microwave from them, and they did an excellent job throughout the entire sales and installation process. All to say, I'm fully satisfied with the resolution of this issue and have updated my review accordingly.

    I purchased a JennAir microwave from ABW, and unfortunately the experience did not reflect the…read morelevel of service the company advertises. When the unit arrived defective, I contacted ABW immediately. On April 22nd, I was told the manufacturer had denied the exchange and that I should proceed with repair. No escalation was made, and no explanation was provided as to why a brand-new unit did not qualify for exchange. I added management to the email thread on May 5th, but the issue was still not escalated and no one from management responded. Over the next several weeks, ABW continued to direct me back to the warranty and to the manufacturer, rather than reviewing or advocating the case internally. Communication became inconsistent, and even after I clarified how I preferred to be addressed, responses reverted to generic greetings. For a company that promotes white-glove, personalized service, the lack of attention to detail was noticeable. JennAir ultimately reviewed the case directly, approved the exchange, and completed the full replacement before ABW's scheduled repair appointment. ABW continued to send repair scheduling emails for the defective unit even after the manufacturer had already resolved the issue. At no point did ABW acknowledge the replacement, cancel the repair, or address my original question. In the end, the manufacturer resolved the problem entirely. My experience with ABW reflected limited follow-through, no escalation, and minimal ownership of the issue. I hope this review helps others understand what to expect.

    Woodburners Two

    Woodburners Two

    (54 reviews)

    $$$

    Wish I had read these reviews before shopping here…read more Don't believe this "under new management" garbage for a minute. We ordered a fireplace screen from them in October with the promise of "two weeks." Thanksgiving has come and gone, and now we're virtually in December with no sign of it. The people there sound like they're on drugs. Two weeks after "ordering" the screen, we get a phone call from one of their people asking us for our credit card number and dimensions again. What?! The guy says, "Oh, uh, there's like a Post-It stuck to your order with some CC number on it. Maybe it's yours?" He assures us that the order was really placed. Yeah... Then two weeks later, we call again. Response: "Oh, uh, that's a custom order item. It never takes two weeks. But maybe I should start saying like, uh, four weeks, because then people won't be disappointed." Huh? And you'll always get a healthy dose of "Uh, my computer's stuck. Huh. Hmm. Hello? What?" Last week: "Oh, that's supposed to ship Monday. Will be here Wednesday." Nope. Charged credit card weeks ago, by the way. Hope they're enjoying our money. Save yourself a headache and order directly online or something. Don't ever, ever waste your time with these idiots.

    Purchased a Ducane Gas Grill ($750 +) from this company which had a two year complete warranty…read more Parts started going south after one year. They do not provide warranty coverage, you must contact the manufacturer. Ducane will only provide warranty parts with a copy of the original sales receipt (Even though I had registered it with them after purchase!). I could not find mine, so I asked Woodburners to give me a copy of the reciept, and they told me they were not able to provide one. Thus after one year the most expensive grill I had ever purchased was worthless. I managed to go up the corporate ladder at Ducane to obtain parts to keep it in service for the two years, but junked it soon after. I NEVER will purchase anything from Woodburners ever again, and I would recommend that no one else does either!

    Washington Home Services - hvac - Updated July 2026

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