Assisted living, independent living and memory care are the type of care received at the Chateau…read morepacific. Staff is well trained and available to assist residents with several different things. Food is pretty good. Support staff like housekeeping and maintenance is a big plus.

Staff are attentive and know the residents names. Many activities are offered and food is great .read more

This place is so gross it smells like pee air freshener please never take your loved one here in…read morethere rooms have no bathroom and no washing station this place is a depressing and disgusting do not take your love ones here if you want them to live

These people are angels. Our mom (age 89) had a stroke in early November, 2019. She spent a week in…read morethe hospital and then transferred here for rehab. Subsequently, we found our she had fairly advanced terminal cancer. The level of care and kindness shown by the entire staff (thanks, Kelly, Nedra, Michael) really touched our hearts. It's not the fanciest place I've seen, but the kindness, love and level of care mean that your loved one will be well taken care of. Our mom ended up in hospice, and eventually passed away in January, 2020. Throughout her suffering and our grief, the staff was kind, supportive and always helpful. They took most excellent care of her, both physically and emotionally. Thanks to all of you.

Bringing a loved one to a nursing or rehab facility is nerve-wracking, especially after a long…read morehospital stay. After our mom spent over two months in the hospital, we were anxious about this transition. This facility has been nothing but wonderful. Brittney, the nursing director, has been incredibly supportive, and Kristin in social services has been amazing to work with. Gerald and Maria in activities go above and beyond to encourage our mom to have some fun during her stay, getting out of her room had been so great for her mental health. Our mom especially loves Bingo, which has brought her so much joy. She also had her nails done which made her feel so good! The rehab director is also amazing and truly invested in patient care. Everyone is quick to respond to questions and needs, and they genuinely focus on making our mom's stay as comfortable and positive as possible. We are so grateful for the care, kindness, and compassion shown to our family.

While my spouse was in View Ridge for rehab, they lost her clothes for 5 days in the laundry…read moreleaving her with no change of clothes for nearly a week. The administrator was rude and abusive to my spouse and me and attempted to financially extort me to private pay even though she had a pending medicaid application. I filed a complaint with the state. The state investigator said that this was illegal and represented an ongoing pattern and practice of financial elder abuse and fraud, as this was done recently to many patients and would lead to a serious fine and possible termination of the certificate to operate or accept new Medicare/medicaid patients. Additionally, they were caught lying to Adult Protective Services personnel and other state investigators. Do not send loved ones here Response to owner. Lying to a Washington state adult protective services investigator should be a crime, but unfortunately, it is not. If there was a claim of any kind of elder abuse, and it is already a confirmed fact that the staff will lie to protect themselves and the owner of this company. I repeat, do not send loved ones to this facility as their safety can not be assured from abuse of any kind. This facility was issued 3 citations and fines for the abuse of an elder in my wife's case

As much as I appreciate this facility and taking care of my own grandmother, I feel like I've been…read morecompelled to share a concern I have about employers. In particular, I've witnessed disrespectful behavior and discriminatory comments/ actions. Specifically directed towards an employee named Makaela. She always effortlessly and efficiently makes sure my grandmother is taken care of and always goes above and beyond. but with recent witnessed experience, I think she has been treated with unfairness and in my opinion, employees like her shouldn't be taken advantage of, but consider the effort and respect she shows towards others. I hope management takes care of the situation and value employees like her who demonstrate dedication and hard work that it takes to work at a facility like yours

I moved my 92-year-old mother from Brookdale Assisted Living in Monroe to North Creek by…read moreBonaventure on the Bothell-Everett highway in Bothell, WA. Mom's memory was declining, and she needed memory care. The first time I took a tour of Bonaventure I was highly impressed with the facility. Just walking through the front door gave a lift to my spirits in that I was greeted with a brightly lit, newly renovated looking facility. The dining rooms looked like elegant upper-level restaurant dining. I found out they have a "gourmet" chef on staff and after trying their food I would agree. All the staff - the administration, the nurses, and care aides - even the maintenance people - were all highly professional and personable. The facility was welcoming as well as the people who work there. Dulcie Chase, the admissions director, was very welcoming and pleasant; as was each of the receptionists and Dakota Bingham, the assistant executive director. They all give the impression that this is not just a business, it is a welcoming living space where residents are seen as people with feelings and needs. My mom, entering the end of her life with memory loss and dementia, had a couple weeks of adjustment she went through. After this adjustment period was over, she warmed up to the staff caring for her. I found the staff from the very beginning trying to make mom's stay as pleasant as possible, looking at all her needs, and responding to my requests. They truly cared for my mother up until the time of her passing. They were with her when she passed, which I really appreciated. The staff always welcomed my presence, visits, questions and suggestions. I did not have one negative experience with any of the staff. My wife's mother and father were also at Brookdale in Monroe until they could no longer give my father-in-law the level of care he required. We suggested Bonaventure and set it up for them to move. They were quite impressed with the facility, the food, and the care level offered to them. As of this writing my mother and father-in-law are residing there now. With my father-in-law's new and more intensive level of care, the staff is highly responsive to our calls and the Assisted Living Director, Lara, is easy to work with. I can tell Lara really cares about her job and the people she serves. My father-in-law is now getting the end-of-life level of care that he requires. I could not be happier with the facility and the staff who care for our elderly parents. I highly recommend Bonaventure.

Great place. Excellent customer service. Our dad has been there for sometime, and they take really…read moregood care of him. Beautiful setting, great food, helpful friendly staff. So glad we found this place! Me and my family recommend it highly!

Quick Positives about this place: 1 - run by a Registered…read moreNurse 2 - very clean and organized facility 3 - staff very closely adheres to medical and safety regulations 4 - staff are kind and friendly 5 - residents (patients) always seemed happy and well cared for My Dad was a resident here recently and I wouldn't have wanted him anywhere else! This Adult Family Home is actually Owned and run by a Nurse (RN), which is not always true. Many are run by Nurse Aids (CNAs). The Owner is very kind and did as much as she could to be helpful in arranging for my Dad's care and medical needs. The RN and CNA's who work here follow medical and safety regulations more closely than the nursing home staff, so it was easy to trust that they would provide good care for my Dad. They even helped my Dad discontinue medications that should have been stopped by the nursing home doctor by helping me understand how to talk with my Dad's primary care physician about his medications. I wish I had moved my Dad out of the nursing home and into this Adult Family Home sooner, because he received better care all around.

My dad has been living here for almost 8 months. He loves it and so do we. He is well-cared for and…read moreis respected for who he is. My siblings and I get quick responses when we text or call them. This was his 3rd living situation in less than 2 years and it is by far the best. The caregivers and owners of Open Door truly care and it shows.

This is the most caring and loving place for your elderly loved ones!! The quality of the care…read morethey receive is top notch. The residence care and look out for one another just like being at home with your family.