Robin the sadness you experienced is NOT what we expect when caring for someone…read more My wife experienced a seizure in June of 24 and after we were the hospital couldn't allow us to stay longer the search for an answer was forced.We first used a great family operated the 1st month with pleasing results and satisfaction especially with the kindness given my.After the 1st month my wife asked that we move to a place were we could sleep together.Ore children found Harbour Point and after them visiting and talking with staff from various departments suggested Visit with their recommendations to select HP. We moved in on 9/1/24. Good choice! We are in our 90s with realistic expectations of what the future holds.We want to share in the joy of being alive daily in a. supportive community, kind people to interact with pleasant surroundings good food capable physical help and encouragement. 1/1/2025 and nothing has changed our opinion. I personally still have heath and the life choices still available to me are enhanced by the entertainment special occasions provided and help fill my time as my wife sleeps for extended periods.I suspect that if I would be left by myself-I would just call this home. I give a 5 stars based on 4 months we have been here

I would give them a zero if that was an option . After talking with the nurse Evette ( who is…read moreanything but professional) I was assured they could take care of my husband. After 2 weeks of having outside 24hr care paid separately from facility, I was told they would re- evaluate to see if he was good with just their staff. It didn't happen I let the $5100.00 a week caregiver go and my husband was found on the floor less than a week later had phnemonia and passed away the 7th day after not having fulltime care. The nurse would not respond to phone calls and when she did it was with rude and had a nasty attitude. They did manage to give my husband more sedation meds after the caregiver was gone so they could keep him from wondering. I say look into memory facilities closely but I would pass on Harbour Pointe . They were planning on evaluating him on the day he died now that's convenient. My husband deserved much better care than he received. If I could only go back in time he never would have been in that facility. I know this show San Francisco but it is Mukilteo WA

My 96 year old Aunt came here to do a little rehab from some surgery she had. Having to go to 2…read moreprevious skilled Nursing homes for other things we were apprehensive at first. This place is amazing!! The staff was kind and caring, and attentive. The facility is so clean!! The Pt/OT team made such an improvement in such a short time. I woukd certainly recommend this place in a heart beat.

My name is Marilyn my husband was Michael King. He passed away at Regence 7/11/2024. He was there 2…read morewks. He was admitted there as a hospice patient. About 5 days after he was admitted, I was told by a staff member that the administration and certain staff do not like to have them as patients. This was very concerning to our family. We were paying a huge amount of money to provide him with the care and compassion he should have received. He had IPF and was on 24 hr oxygen. He had two very compassionate and kind nurses aides, a young male Indian or Pakastani and a gal around 50. He had an asian appearing female nurse in maybe her 50's or 60's who was on the afternoon shift. She was uncaring, rude at times belligerent. He had a catheter and was being awakened at 5:00 AM to empty it. I asked if it could be done a little later as he couldn't sleep. She told me "Well I guess we can just not do it at all ". Other times when I was there she administered a nose solution and brutally shoved it up his nose, he at some point didn't want her near him. She did not follow Hospice drug protocol in his medications. Did it how and when she wanted too. My husband several days before he died was bleeding profusely into his catheter bag. I asked for a Dr. to see him and was told it was not possible. At one time when I was there he was having extreme difficulty breathing, we pressed the call button, nobody responded, I went and checked it, it had a huge crimp in it caused by a nurse who had changed it awhile earlier and failed to notice it. I understand that those there for rehab receive excellent care, my husband who was dying did not, except for a few very kind, compassionate staff.

As much as I appreciate this facility and taking care of my own grandmother, I feel like I've been…read morecompelled to share a concern I have about employers. In particular, I've witnessed disrespectful behavior and discriminatory comments/ actions. Specifically directed towards an employee named Makaela. She always effortlessly and efficiently makes sure my grandmother is taken care of and always goes above and beyond. but with recent witnessed experience, I think she has been treated with unfairness and in my opinion, employees like her shouldn't be taken advantage of, but consider the effort and respect she shows towards others. I hope management takes care of the situation and value employees like her who demonstrate dedication and hard work that it takes to work at a facility like yours

I moved my 92-year-old mother from Brookdale Assisted Living in Monroe to North Creek by…read moreBonaventure on the Bothell-Everett highway in Bothell, WA. Mom's memory was declining, and she needed memory care. The first time I took a tour of Bonaventure I was highly impressed with the facility. Just walking through the front door gave a lift to my spirits in that I was greeted with a brightly lit, newly renovated looking facility. The dining rooms looked like elegant upper-level restaurant dining. I found out they have a "gourmet" chef on staff and after trying their food I would agree. All the staff - the administration, the nurses, and care aides - even the maintenance people - were all highly professional and personable. The facility was welcoming as well as the people who work there. Dulcie Chase, the admissions director, was very welcoming and pleasant; as was each of the receptionists and Dakota Bingham, the assistant executive director. They all give the impression that this is not just a business, it is a welcoming living space where residents are seen as people with feelings and needs. My mom, entering the end of her life with memory loss and dementia, had a couple weeks of adjustment she went through. After this adjustment period was over, she warmed up to the staff caring for her. I found the staff from the very beginning trying to make mom's stay as pleasant as possible, looking at all her needs, and responding to my requests. They truly cared for my mother up until the time of her passing. They were with her when she passed, which I really appreciated. The staff always welcomed my presence, visits, questions and suggestions. I did not have one negative experience with any of the staff. My wife's mother and father were also at Brookdale in Monroe until they could no longer give my father-in-law the level of care he required. We suggested Bonaventure and set it up for them to move. They were quite impressed with the facility, the food, and the care level offered to them. As of this writing my mother and father-in-law are residing there now. With my father-in-law's new and more intensive level of care, the staff is highly responsive to our calls and the Assisted Living Director, Lara, is easy to work with. I can tell Lara really cares about her job and the people she serves. My father-in-law is now getting the end-of-life level of care that he requires. I could not be happier with the facility and the staff who care for our elderly parents. I highly recommend Bonaventure.

My mother was diagnosed with a very rare bacterial infection. She had surgery that removed most of…read moreher heel bone to eradicate the infection. Her post op care required a wound vac and a facility that was equipped to change it out every 3 days. This facility came up as qualified for this specific care. They approved the care order. After being there for a week, my mother's wound vac hadn't been changed and when I called to find out what was going on , I was told Benito was the only one trained to switch it out and he didn't work weekends. Left early for an "emergency" This was a Friday night. It should have already been switched out by this point I called and made a fuss. This care is the difference between keeping or losing her leg. Benito came back in on his day off to do the required care we paid for. When he went to change the vac out he ripped the bandage off my mother's open wound and caused tremendous pain. So much so my mom too afraid to let the staff know when she was having any discomfort. After that incident they were cold and distant with her and rude with me when I visited. She came home before she was ready because we were both concerned about elderly abuse. I would like to think anyone in this profession would treat people the way they would want their parents to be treated. Amazingly after this incident , they had another nurse do wound vac changes. Today we received a $3000 bill after being told her stay was covered by insurance. No itemized charges. Just 3/1 and cost of service. From the facility.

I'd like to be transparent in the fact that this review is after visiting the rehabilitation center…read moreon a tour, and I have not had a family member personally stay here. However, I have learned that it is challenging to know what to expect, and find good resources, so I felt like leaving a review might at least be helpful to some... The location itself not on a busy street, the parking could use improvement, however, there is some in the back. I do think the staff here is efficient and they were very responsive to phone calls and questions and coming in for a tour. During the tour I was able to ask any questions that I wanted to, and was able to understand clearly Aryana's responses. The way that this location is set up, included a short term, hallway, and a long-term hallway, the cleanliness of the areas were pretty good, and the overall facility did show a movie area, and boardgame area. I don't expect any location to be perfect, I did see a lot of seemingly happy family members visiting there, family while passing through the hallways... There was one spot that smelt of urine, but perhaps that was being addressed. Overall, I think if you are looking for someplace that your family needs to stay at, this is a good spot to begin your tour, and see.

I truly appreciate the thorough care and love this place has given my mother!…read more Thank you, Blake, Jessica, and Helen, for taking the time to explain and walk me through the steps!

The facility is clean and welcoming . The staff really care…read moreabout the residents. COVID-19 has been hard on all of the residents, staff and families. They are now able to allow families to visit. Therapy services are outstanding. If you want a quality skilled nursing facility you should choose Bothell Health Care. Thank you to all of the staff for all of your dedication to your patients!

My sister has been here for over a year. I am there often visiting. If I could rate it 100 stars,…read moreI would! The owner/nurses and aides are absolutely wonderful!! Every one of them! Very loving and caring. They treat my sister as if she was their own family. They take such excellent care. I wouldn't want her any place else. The house is beautiful, clean and always smells fresh. The bedrooms are nicely decorated. The sheets are colorful and pretty. Everything is quality. The fireplace in the living room is cozy. The whole house is very homey. The meals are very good and they pay attention to what the residents like. I could go on and on. This home is outstanding! I've asked to be put on the waiting list for when my time comes. :)

We moved our mother to one of Traci's homes which was the best thing we ever did in our long…read morestruggle with managing her dementia. The staff were incredibly caring and competent and the other residents were amazing with her. Every time I visited she was engaged in an activity (e.g., chair exercises, puzzles, craft projects) or spending time with the other residents at a meal. Almost every time I visited, Traci was there at some point. She is someone that truly cares about her team and the residents. I also appreciated her communication with me... she kept me advised about my mother's condition and provided great and candid advice. As well, the house/yard was very nice and clean.

Quick Positives about this place: 1 - run by a Registered…read moreNurse 2 - very clean and organized facility 3 - staff very closely adheres to medical and safety regulations 4 - staff are kind and friendly 5 - residents (patients) always seemed happy and well cared for My Dad was a resident here recently and I wouldn't have wanted him anywhere else! This Adult Family Home is actually Owned and run by a Nurse (RN), which is not always true. Many are run by Nurse Aids (CNAs). The Owner is very kind and did as much as she could to be helpful in arranging for my Dad's care and medical needs. The RN and CNA's who work here follow medical and safety regulations more closely than the nursing home staff, so it was easy to trust that they would provide good care for my Dad. They even helped my Dad discontinue medications that should have been stopped by the nursing home doctor by helping me understand how to talk with my Dad's primary care physician about his medications. I wish I had moved my Dad out of the nursing home and into this Adult Family Home sooner, because he received better care all around.

Tamera is awesome. We've been looking for a place for our mother for two years. Although my mother…read morehas not been with Tamera long, I can tell Tamera will go out of her way to do what's in my mother's best interests. Tamera is patient and the place is clean and I'm so happy we found this home. I only wish there were more places like this with people who truly care to do the best for their patients.

My mother was a resident at Norma Beach Home Care for about ten years. During that time she…read morereceived absolutely amazing care from Tamara and her staff. I could not imagine how any aspect of my mother's care could have been better and I believe that Tamara frequently went beyond what anyone could reasonably expect from a care facility. Norma Beach really is like a family home and this is why my mother (who had quite advanced dementia) was able to feel so comfortable there. She still knew what a kitchen was and Tamara's kitchen is the heart of the house, and there is always activity with generations of family dropping by. The little ones are wonderful and adopted my mom as a special "grandma." We looked at several care facilities before selecting Norma Beach Home Care and only became more convinced it was the best choice as time progressed. If you need somewhere for a loved one because you cannot provide the care they need, you should at least consider this facility.