My goodness do I love Dr G and the entire hygienist team here. All of the staff here are friendly,…read moreand a big thank you for your kindness. Also adults such as myself get chewed up enough at work, to be lectured elsewhere, especially when it's dental time. Here there's none of that irritation, although teeth can be slightly in that fashion after a thorough cleaning. Pain is weakness leaving the body! Admittedly us cavemen aren't always the best with our pearly whites, but this fellow has high praise for their education. It's not pushy, but rather informative. Due to this practice, they planted a seed about teeth/gums and heart health. That's the kind of enlightenment you should get. Here Steve Martin isn't on the staff, but rather Dr G who is actually a really nice guy. Some orthodontists can have this attitude that negatively permeates a practice. That's the opposite here, as he's very genuine, and honest about what your options are. He's also quite funny, and having had novacaine I think it's called shots from him, he's far more gentle than others in the field. Glad to recommend Shield, and hope you and your teeth bite, to make an appointment here!

Great care. Sympathetic staff. It was possible to get a timely appointment. I needed a crown...I…read morebroke a tooth. They put me on the schedule quickly and the crown is perfect.

After moving back to the NOVA area, I was happy to get back to Lake Ridge Dental Care!…read more There are alot of dentists out there but once you meet the dentists & staff here, you'll realize you've found the best! If you have any gum issues DR FISHER CANT BE BEAT & Dr Karbasi is always caring and will answer any questions you may have. While some of the hygienists do come and go and have their own way of doing cleanings etc, you know what you'll get with Dr. Fisher & Dr. Karbasi which is most important, their chair-side manner is TRULY the very best!!!

I've hesitated to write this review, but after two years, I think it's time to share my experience…read more My family and I were patients here for over eight years, and while things started off great, the quality of care and professionalism gradually declined. It began with noticing that cleanings were becoming rushed and incomplete -- sometimes it felt like no real cleaning was done at all. Over time, that lack of thoroughness became the norm. The final straw came with a serious issue involving a financing plan for my son's treatment. Although I agreed to an 18-month, no-interest plan, the office enrolled me in a 24-month plan with 26% interest. It took me four stressful weeks and numerous calls and emails (many unanswered) to get it fixed. At one point, I was even told the account could only be canceled if I opened a new one, which felt coercive and unprofessional. As a Deaf patient, I rely on email communication, yet messages often went ignored. Two years later, I still haven't received the final statement or an explanation for the mysterious $125 credit that I was supposedly owed. Our new dentist also questioned the amount of work that was recommended here -- and several of my son's fillings had to be redone because they had fallen out, costing us $750 out of pocket. I'm sharing this so others know to review their paperwork carefully, confirm financing terms, and keep all communication in writing.

I was initially seen by Dr Rabah, who was polite and professional. He performed a small filling on…read moreone tooth and advised that I could wait to treat another cavity until after delivery, as he deemed it non-urgent. I have no complaint about him. However, I began experiencing pain from that tooth and attempted to contact the office for assistance. Despite having medical clearance from my OB/GYN, confirming that it is safe for me to undergo routine dental care during pregnancy, the office refused to see me solely because I am pregnant. Additionally, when I requested a copy of my X-ray so I could seek treatment from another dentist, the office stated it would take a few days because they "have stuff to do", delaying my ability to receive timely care. The front office personnel said her name was Kelly although I'm not sure if she gave her real name. I still haven't received a copy of my X-ray to take to another dentist who was willing to see me. We were trying to minimize another X-ray since I just took one but the office is uncooperative. The front office staff were extremely unprofessional and rude during my interactions. They repeatedly hung up the phone on me and refused to provide a clear explanation for the refusal. I had to use another phone number for them to pick up my phone. I believe this behavior was unjustified, discriminatory, and unprofessional, and does not meet the standards expected of licensed dental professionals

Beware if they tell you, you may need a root canal. The goal is to give you a root canal.read more

I had my first visit to a periodontist and I was very anxious. My dentist recommended Dr Syeda…read moreZafrin. It was a very traumatic experience and there was no follow-up phone call to check on me. Very disappointed. Their only concern was another appointment in 2 weeks. Care instruction was given verbally with no written postoperative care instruction. I didn't feel any empathy for my experience. I don't recommend this office to anyone who is anxious about the dentist.

Awesome dentist and staff! This is the place to come for your treatment! Thank you NOVA Perio!read more

Love I!!! I love the professionalism and they are so nice. I hated the dentist until I was treated…read moreby you.

Have been using Nova Dental since I turned 18, consistently great service and personable staff…read more Helped me identify the source of my teeth wearing down, put in onlays, and now I have a normal bite again. Received gingival therapy from Theresa, she worked quickly and sensitively. Even received advice on the best brushes and toothpaste to use for gum health. If you are scared/uncomfortable at the dentist, come to Nova Dental Lake Ridge. It will be about as pleasant as it can be.

Jennifer at front desk is very rude and dismissive. Apparently they don't do what they list as…read moreservices anymore but still have them listed online and with partners. Just didn't want to address concerns and it seemed like their office didn't want any patients at all. Unsure if this is how they treat all new persons. I would not recommend this place at all. Read some other negative reviews about this as well.

Dr Pell is GREAT. He was the first oral surgeon to extract one of my teeth without being sedated…read more He explained EVERY step of the process as he did his job. Knowing what was coming next and explaining what I might feel was very helpful to me. He made my experience painless and less stressful. I won't let any other oral surgeon work on me. Thanks Dr Pell.

One year later and service, dentist, environment All 10/10. MashaAllah the beautiful ladies at the…read morefront desk are so friendly and warm they truly deliver a great experience every time. If your considering going, let this be what makes you come in. Not to mention the quality of care that each dentist consistently provides. They are truly certified and ensure that they deliver it each and every visit. Tasniem E

Dr. Sayeed and her staff go above and beyond in terms of customer service and patient experience…read more Her office has state of the art technology and aims to make the patient as comfortable as possible. My wife and I both come here, and the staff know us by name.... and even remembered that we were recently married (since becoming patiences here). This is also truly a family business as Dr. Sayeed's brother Akbar is the Dental Hygienist here as well. Akbar is a very kind, genuine and caring person who really tries to go above and beyond. He always stops by and says hello, even if I am not his patient that day. In short, I highly recommend this dentist for anyone.... but especially for those whom may be afraid of dentists as they are very kind and caring. Thank you all for going above and beyond at every visit!!

I changed my insurance, and unfortunately this office was no longer able to accept me, which I…read moreunderstood. I decided to establish care with a new dentist, and I was very disappointed to find out that I had cavities developing in areas that are difficult to reach with regular brushing, including around old fillings. What was most frustrating was that during my visits here, I was always told, "Great job brushing," and I was never informed of any concerns or areas that needed closer attention. It also felt like the office was more focused on scheduling my 6-month follow-up appointments than on thoroughly addressing my dental health and providing clear communication about my care. I had referred family and friends to this office, and unfortunately, they experienced similar issues. Communication and follow-up are very important when it comes to dental care, and I feel this was lacking. The office staff also did not provide a welcoming experience, and there seemed to be constant staff changes during the time I was a patient. I initially overlooked that, but combined with my overall experience, it contributed to my disappointment. Overall, I am very unhappy with my experience and would not recommend this office based on my concerns with communication, consistency, and the level of care I received.

I contacted this location to schedule a routine cleaning as a new patient and inquired whether my…read moreinsurance was accepted. The staff member collected my information but ultimately stated she was unsure if my insurance was accepted and that someone would follow up the next day. By the end of the following day, I had not received any call, text, or update. I reached out again and went through the same process, only to be given the same response. I asked whether I had reached a call center or the office directly and was informed that I was speaking with the office. I explained that this was my second time experiencing the same interaction. I was then told that during my initial call, my information was likely not documented, which was quite concerning. I requested to speak with a manager. Shortly after, the same staff member returned to the line and stated that my insurance was, in fact, accepted--an answer that only came after I requested escalation. I reiterated my request to speak with a manager, at which point Carla identified herself as the manager. Carla attributed the initial issue to a call center, but when I pointed out that I received the same response during my follow-up call, she explained that the staff member was new. Unfortunately, Carla did not demonstrate a sense of accountability or urgency regarding the situation. Her response conveyed that this experience was not a significant concern, which was disappointing and did not reflect a high standard of customer service. Overall, this experience left me with little confidence in the organization's communication and administrative processes.