Cheryl Dando at the Washington Radiology Olney location is absolutely the most competent supportive employee I have encountered at a health facility anywhere in this area. She was friendly, helped me secure an appointment when I needed it, greeted me and my husband warmly, gave clear instructions and helped me when I was trying to locate my results with no hesitation or error. I cannot say enough good things about this woman, read more

my doctor recommends Washington MRI I will say their staff, especially Cheryl is so kind, helpful and efficient! . She gets A+ For all her help. the person that performed the MRI was very professional. I recommend them Janet H read more

Zero stars. They left out views on MRI. Didn't get report to my Ortho. Called me to set new appt to correct MRI. When I arrived they took 30 minutes to figure out what they were supposed to do. Not satisfied. Will never use them again. It's taken 3 weeks to do what ahould have taken 1 read more

This was my first time visiting Progressive Radiology and I would not hesitate to recommend this location to family and friends! I was extremely anxious to get an MRI for the first time but Cheryl and Dylan at the front desk were extremely warm and quick to get me checked in and seen. I was taken back to a room where I changed and waited for MRI tech, Robel to escort me to the room where the MRI would be done. He was so kind, reassuring, and knowledgeable which helped ease my mind before my scan. I don't expect to need any more MRI's any time soon, but I would look forward to being taken care of by this team again! read more

Olney office staff is very unfriendly; no hello/goodbye/thank you or even a smile, the receptionist looks miserable, and she acts like you're bothering her. The tech was very pleasant. The worst part of this facility is that we have been waiting 6 days - yes, 6 days... and counting - for the results of my mother's MRI to determine if she is having TIA's or if anything else is prominently showing up in her head. I keep checking the portal, the Dr's office has supposedly called and I have called several times over the past 6 days and we get the same answer each time - "we will put a stat order on it and you will receive the results by COB" and then we don't receive anything. I will NEVER return to this facility, and I will NOT recommend it. read more

Had two MRIs here in several years. Tube is bigger than all the others I've tried, which is nice. Wait time is minimal probably due to their technician who adheres to a strict timetable. I have had several MRIs at Community Radiology & MRI around the back of the hospital, so I'm very familiar with these tests. Had to get an MRI Enterography. Have had numerous CT scans drinking barium, & the barium always explodes out of me before the test starts but staff allows me time to expel it before the test. Also, the amount I am required to drink is two bottles versus three (in one hour) as required by Progressive. I've never had to do an 18 hr. fast & purge my bowels in the past except for bonafide colonoscopies but Progressive requires this prep. My experience was horrible. After downing an eight pack of Gatorade and an entire 8 ounce bottle of powdered MiraLAX, I had not stopped "purging" all night long and into the morning. I had read the horror stories online about other people soiling themselves multiple times in the waiting room, so I had purchased adult diapers, just in case even though staff & Dr. claimed that erupting doesn't happen. Liars! Beware, Progressive only has one toilet for patients located right beside the waiting room, so your mad-butt-squeezing dashes to the toilet & inevitable sounds are observed & heard by everyone in the vicinity. I gave up & drank the 3rd bottle sitting on the toilet. Tech told my SO that I had to start the test even though I was midway into actively purging the copious volume of barium I had to guzzle. Diaper in place, I walked to the machine but please note, the table is stationary at one level only. You cannot sit down & then lie down. No, you need to get on a step stool & hoist your body onto the table. I'm 5'5" tall. I had to be on my stomach for one hour with arms above my head the entire time. My adhesions from shoulder mobility issues screamed at me after five minutes. I soiled the diaper climbing into place. Then my bladder filled up over the next hour until but I wasn't allowed by the tech to pause the test to relieve myself - she said that if I did, I would need to reschedule. I was in agony! Then I had to hold my breath for 27 seconds at a time over & over. Finally the torture session was over. Be aware, tech never assists you when trying to get up on or down off the table. I couldn't stand up straight. Bent over, I quick stepped it back into the bathroom & thank God it wasn't occupied! Tech made it seem as though I was the only patient in the history of modern medicine to suffer what I did, but I know this to be untrue! I'm so thankful I researched it; otherwise, I would have soiled my clothes & the MRI tube. Great place for regular MRIs if you don't need assistance climbing up onto the MRI machine table & don't mind the brusque demeanor of the tech. Front desk girls were nice. Probably had plenty to talk about my visit after I left. Funny but gross. I hope they never have to endure such an ordeal. Have had six colonoscopies, multiple CT scans needing to drink barium & none were as bad as this experience. Community Radiology did not require this prep. read more

Washington Radiology Olney MRI - One barium bottle. Had to drink 3 - one every 20 minutes. - Medical Centers Near Me - Olney, Maryland

If you have to have an MRI, and I hope most of you don't, this place is friendly and welcoming. The front desk staff is nice and asks you a few questions when you make your appointment, and of course there are a number of forms to fill out. My last MRI was in a tube that was so scary and claustrophobic, but this wasn't too bad. It's noisy, so they give you ear plugs, but they said this summer they're getting a new system with a music system for the clients to listen to. The "old" system has a count-down clock so you can keep track of how long you have to go. Keeping totally still can be tough and boring, but you do what you have to do. So much better than closed MRI. If you need it, good luck! read more

My MRI went fine and the staff was friendly enough and the scanning tech was excellent. However while I was waiting to go back an older man came in with a mask around his chin and no one said anything to him. After a minute or so he put his mask over his mouth (not his nose). He did that for another minute or so and then his mask was around his chin again. It remained on his chin for about 10 minutes until I was called back. No one said anything to him. They had signs on the door saying your nose and mouth must be covered to enter. Apparently that did not apply to this man. Also one of the front desk staff kept taking off her mask to talk on the phone. If she needs to take off her mask to talk on the phone she should be in a back room somewhere where she is not exposed to patients. Until there is heard immunity I would not recommend getting a scan here. God only knows what you might get exposed to in their waiting room with that kind of lackadaisical approach by the front desk staff. 5 stars for the actually scan and the tech 0 stars for the front desk staff adhering to COVID protocol. read more

I had previous Service done on my knee in 2017 on my Knee. Shortly there after, an employee named Maria or Marina got authorization from her Supervisor that my next visit would be $277 due to me being a previous Customer as well. On 11/16/22, I was told from a current employee that "we can only go on the present data now & not past acknowledgements". Obviously, this female employee (above named) lied to me or the current receptionist failed to look in my Chart to see & also would not direct me to their Office Manager to discuss these facts at that time. Very unfriendly staff reception, I'd would shop elsewhere. read more

I like this place, very nice and friendly staff, they helped me with paper work. They got me in and out like breeze.... Thank you Progressive Radiology read more

Washington Radiology Olney MRI - Medical Centers Near Me - Olney, Maryland

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Terrible experience. Did not answer their phones during business hours. Finally go an appointment with a confirmation call. Drove three hours only to be called to tell me they have no record of my appointment or any thing about me!! STEER CLEAR!!!!! read more

Arrived early for MRI appt, and front desk appeared confused because they weren't aware of prep needed prior to the procedure. After being asked a few questions, they advised I was instructed to fast beginning at 2pm the day before. They then called an offsite doctor to discuss how I "failed" to follow instructions, spoke of my procedure and medical history...out in the open and in front of other patients! They later acknowledged this info was never provided! They then said I could still have the MRI except the images wouldn't be as clear. I decided to have it done anyway because when it came to this place, it was now or never because I was determined never to return. While drinking the barium, I overhead the receptionist calling a patient to reschedule their appointment because 1 of the 2 procedures couldn't be performed because the appropriate staff wasn't available that day. Thankfully, that patient was told BEFORE they arrived and not while standing at the desk. This place obviously doesn't have its stuff together. Between the miscommunication, lack of knowledge and unprofessional patient interaction, I recommend you stay away from this place! read more

Had an appointment for my disabled mom. It was our second attempt to get my mom an MRI at this facility so they knew she was disabled. They asked us to come early because of the snow. We told them we couldn't and they specifically said that's fine. After arranging 4 people's schedules to assist my disabled mom, getting her into our accessible van and driving across town, we show up 20 minutes early for our appointment to find the place closed and locked down. Incredibly rude and unprofessional especially considering I spoke to them 3 hours earlier and they said we could still come at the appointment time. Managing a totally disabled person is hard enough. Taking them out to an appointment that will be difficult for them to find the place closed totally set my mom off. An awful experience for everyone involved that could have been avoided had the people in this facility exhibited even a small degree of professionalism. read more

The best MRI place ever.Very nice staff.Tec sweet and very patient.clausbaphobic but this you can handle.And very fast.Would highly recommend over and over again. read more

It was very easy to make an appointment and when I got there the front staff was very efficient and got my test started right way. However, their state-of-the art MRI machine froze up during my test, turning a one hour study into a 2 hour ordeal. From what I overhead, this is not the first time they have had this problem. Ironically, I chose this facility over several others that were closer to me because I've had this test before, I knew it was a long time to lie perfectly still on a hard table, and they claimed their new state-of-the art MRI machine was faster and more comfortable than older models. It certainly wasn't faster, and, frankly, I didn't see any difference between the size of the tube on this MRI machine and others I have been in. It was still very close quarters. Next time I need any kind of imaging, I will go elsewhere. read more