Moved to a rental in Mt. Rainier, MD and called to have service connected. First time selected a call back and did not receive a call back. Second time I called, the customer service agent said my service had been set up over a month prior to my move-in date-- there was an outstanding balance of almost $600 from the landlord, but my name was on the account already. I wanted to get this corrected so the customer service agent said they would get someone more knowledgeable. She left, put me on hold with Wagner's "Flight of the Valkyries" playing-- super aggressive, probably so the caller will just give up--and then she hung up and I was redirected to take the survey lol. Calling back a third time to get this resolved, but honestly don't have a ton of faith now. read more

Terrible services. Rude customer service. Terrible work performed. High prices. Damaged some appliances, etc. Sadly, the only terrible game in town. read more

WSSC has been working in our Olney, MD neighborhood for the past four years, replacing many sections of water supply lines in the streets. This has left a series of patchwork replacements of repairs all over three developments. Instead of replacing all of the aging infrastructure systematically, WSSC continues to replacing lines and valves in between where they have done new work. Our most recent water line rupture left half the development without water for 24 hours. Extremely inefficient and short sighted is the guiding principal of WSSC. They have too much autonomy and no oversight from State and local authorities, and the overwhelming negative complaints is evidence of this. read more

I got a water bill in October 2021, which was 5 times what my account was normally. I called WSSC. I waited for an hour, and then someone hung up on me: no answer, no human, just a disconnection. I went to their site, and it said that the best way to contact them was to email. So I emailed WSSC. In November 2021. In April, they returned my email (after a second 4 times larger than normal bill). They informed me that my ticket was closed because I didn't include all the information. I had included all the information they requested; they just had additional info they wanted. So I emailed them in April 2022 about the October Bill and the later February Bill. Meanwhile, back at the ranch, I got my end-of-April Bill. It was for the normal amount. I haven't heard back on my original issue. I suspect they are not interested in helping people; they have a monopoly. It is not like water vendors come to our neighborhood to haul away sewage and fill our water tanks. Geez read more

Mail fraud on my checking account (stolen checks) resulted in freezing that account, which resulted in nonpayment on a recent water bill. In such a scenario, WSSC puts the offending account into a cash-only status, so direct deduction from checking accounts is barred---only money orders, cash, and cashier's checks are accepted. These can be mailed, paid in person during business hours, or dropped off in their after-hours deposit box. I did the third option; it was super easy. You pull up to their grandiose building (seriously, this is like the height of luxury; I thought it was an upscale condo building!), work you way around to the drop-off area, and put your payment in an envelope that you slide into a secure box. Remember to bring a pen so you can fill out the front of the envelope with account info! read more

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Michael Kennie is amazing!! Very professional and went above and beyond for the job at my home. He explained everything from start to finish. 10/10 would recommend to anyone who needs work done for water, sewer, and gas leaks. Thank you!!!- Mary G. Michael Kennie (202) 768-2544 read more

The worst company on earth They charge whatever they want whenever they can they do all kind stupid things and they're always right, You can't never win with them, in the past I have received bills for over a 1'000 it's always my fault I received a bill on January 2020 from October 7 to January 7 2020 for $285, I paid it, on April 20 I received a bill from October 7 2019 through April 7 2020 for $659 I called and asked why was that? The person who assisted me said that, oooh the first bill in January was an estimated bill, after we read the meter we found that was more and we have adjusted to your new bill, I said how come that be posible ??? He said oh due to the covid19 we weren't able to go and read it, I said back in January there was no freaking covid19 excuses in the USA So now all their freaking mistakes will cost me $944 dollars How come they hired the most stupid people to work with them or they train them to My next bill on July 2020 arrived for $753 bucks What the hell is going on with this people? Geeez What's their freaking goal??????? When you call it's always right amount for them to charge read more

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Again, 1 star only because Yelp won't let me give zero. An update. After having an extensive phone conversation with them during which we tried to explain to them that they can read our meter remotely, from their office, they still insisted that someone stay home on a recent Friday from 8 am-noon. My better half did stay but WSSC never bothered to show up. Now, a month later, they sent someone out without notice to try to read our meter (again, which they are perfectly capable of reading from their office, though we might as well tell that to a wall for all the good that does us) and they leave us this notice (pictured), which doesn't even have a reason checked for why they can't read the meter, because we happened to not be there when they showed up. Completely and utterly useless. The only reason we deal with WSSC is because we have no other choice. read more

Washington Suburban Sanitary Commission - Meter reading request notice, front. Note that no reason is checked as to why they couldn't read the meter. - Utilities Near Me - Laurel, Maryland

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I had astronomical bills during the pandemic. Over 1,500. Now my water bill is normal due to replacing a toilet. I cannot sign using my Google Account, which I can otherwise. It's almost impossible to pay by phone, and they're threatening to cut my water supply. We are seniors, very high risk, and have incredible amounts of paperwork to go through all the time. The problem is that my husband doesn't help with anything, so it's so hard to manage everything. WSSC's voicemail is impossible. read more

The front desk agent (Hispanic and on the healthier side; Lee I believe is her name) is a terrible customer service representative. She doesn't know the first thing about customer service and is extremely rude. She is arrogant and not helpful at all. Not only is she not helpful, she made things worse by making side comments when I wasn't even speaking with her. She told me "you have an attitude so I'm giving you attitude back". I worked for big hospitality companies for many years and I would not hire her to be at the desk. I was already frustrated with a re-billing issue and she made everything so much worse. I would say speak with someone else at the desk, not her. Just a horrible experience. read more

Overcharged me $10k on a bill 3 weeks ago that was autopaid and I've been on the phone with them 3 times to try and get my money back but I'm still waiting. read more

One of the worst online and in-person customer services. It took two phone calls, each one required ~45 minutes of waiting time, and a trip to the facility to find out WSSC's unreliable autopayment system. One agent even told me to delete my account and created a new one, which is absurd, only because WSSC had not drawn money from my bank account even the autopay option had been set up. They claimed that I had set up autopay but did not "activate", which is BS. I haven't had this problem with Pepco, Verizon, insurance companies, etc. read more

I actually blame all of the politicians in PG County for not doing more about the WSSC problem. WSSC is a monopoly that does whatever they want, charges whatever they want. We have lived here since 2015 and immediately our bills (for a small 2 bedroom, 1 bathroom, 900 square ft. home, with 2 adults and 1 infant child) were $250. I was and am overly concerned about how expensive that is. They charge you for waste, yet their is no meter for it, never heard of it (I believe from the bill they charge you more than the water that is metered). I was told by one of the agents that they charge you based on water usage, so what if I am filling a pool, I get charged for the same amount of waste, even though its not waste? Watering my garden? Yep. You get the same run around, "you probably have a leak somewhere." We ended up installing energy efficient appliances (toilet, washing machine, shower head, faucets, etc. etc.) and the bill went down to $90 for a little while, and then went back up. We had plumbers check, surprise, no leak's. In 2017 we noticed that the town would use the fire hydrant to fill a water tank, and our meter in our home would start running. Called, and called, and called (went on for 3 years). Had three different people come out over 3 years (including supervisors), they were all stumped and would "have their supervisor come out" (no one would ever follow up). Finally, someone came out and gave us suggestions (knock on wood it hasn't happened again). We had to install new equipment so that their old pipes would not blow air back through our house pipes and make the meter run. Now, we are receiving bills stating that we owe money from unpaid bills, never received the bills, they say they sent them. We reviewed the bills, they were bill covering the timelines of previous statements, they tried to charge us for overlapping months and sent updated bills with more water charges. They say they sent a new bill and credited the amount from the previous payment, and that our bill was actually $260 or something like that. Mind you we don't even use our garden hose (we have rain barrels) because WSSC water is sooooo expensive, how is the bill this high? Anyway we have paid the bills and will track online due to failures of receiving the bill or any notice of bills (Christ, we have e-mail and phone for god sacks, they cant text or e-mail us). The meter reader was telling me he hears it every day and would be surprised if I actually received any bills. Funny how if some companies were to sell too many products politicians scream monopoly, yet we have no alternatives to water and sewer (not 1), allowing WSSC to run the bills as high as they want, screw up the bills, and we are stuck paying for this expensive garbage service. Usually water is the cheap utility, not in PG County. read more

WSSC is without question the worst public utility in existence. They have an arrogant, self-serving, my-way-or-the-highway approach to doing business. Why? Because as a quasi governmental agency that answers to no one, they can get away with it. Outrageously high commodity charges which go as high as $7/thousand gallons of water, all kinds of trick fees to separate their customers from their money, and arrogant take no prisoners customer service. Then they don't maintain their pipes and wreak havoc on area roads with broken mains and floods. Wish someone would take them to task and hold them accountable, but nobody in MoCo or PG cares. read more

Washington Suburban Sanitary Commission - Palatial headquarters of the Washington Suburban Sanitary Commission - the world's worst public utility. - Utilities Near Me - Laurel, Maryland

Im so glad i have a ring to be my eyes when im not home. Instead of the man walking down on the sidewalk he cut across my rocks and looked as though he slipped a little. People have know care for other people's property and that is sad. If anything is messed up when I return home I will be contacting WSSC to report it read more

Twice in a month I've had discolored water. The first time I was told the local fire department may have been flushing a local line though they have no notification of such action and offered no other cause. Today, while doing dishes after dinner, I experienced a sudden loss of water pressure and the cold water turned to mud, literally. I stopped running the water immediately so my hot water heater wouldn't get destroyed. Luckily I wasn't running water through my in-line water filter or washing machine. When I called WSSC I found out there was a local water main break. They did not send notification to customers alerting them of the disruption or the possible damage it could cause to equipment in people's homes. Why is there no oversight agency!! read more

These dummies owed me over $500. I asked them to refund it to my credit card and instead, they sent out a check. Worse is they sent the check to some address I don't recognize and not to the service address where I live and pay the bill. So now someone else got a free $500+ check while I'm still here waiting on my money? How in the hell are you people so stupid that you process a refund check and then send it to the wrong address. Dummies!! read more

WSSC is ripping customers off particularly people that live alone and should have less of a water bill. They are discriminated against people who live alone by charging them more than they do people where there are three or more residents. WSSC is a monopoly that needs to be stopped but of course under this horrid administration that will never happen. I am paying almost $100 more with each bill than I was a few years ago. read more

They came out on a Sunday morning to make repairs to the the water and sewer lines of my residence in Brandywine. Who does that? They did excellent work. Show the world how it should be done. Thanks to that crew and all of those hard-working employees at WSSC! read more

I hardly write reviews, but this company is horrible! I put in a stop water service at my condo stating the last day as Sept 30th 2019. I was moving and paid my last bill online early. I called them to Stop service and was told I'd have to fill out a form and send it in. First its ridiculous that you can't just call the company to stop service you have to fill out the form and send it by fax or to their "Support" email address. Honestly their support email is a joke. They never ever respond, but fine. Later after I put in the form weeks later I was charged for a bill I already paid. I called and the lady said I should have taken off automatic payments. Why would I have to stop automatic payments when I put in the form and paid my last bill?? Anyways fine.. I gave her my new address. You're new address has to be on the stop service form as well. I was told it would take 4 to 5 weeks to write a check. Why does it take that long to write a check when you can take my money in 2 seconds? OK fine again. Its Nov 22th and I still haven't received my refund. I have sent over at least 10 messages to their joke of a support email with my new address and NO ONE RESPONDED so I called today. The guy (He was nice) said they haven't sent my check because they have don't have my new address on file SMH. First it is on my Stop Service form second its in the 10 plus emails I sent to their email support. He said he would sending it to Billing and I should get my check in 1 to 2 weeks. I guess they were hoping I forget or something. I will be calling them in 2 weeks to ask about my refund again. How does it take 2 months to return my money??? read more

Water in their service area is dark brown and copper colored. They announced two weeks ago they were aware of the problem yet it has progressed. Disgusting, what is the hold up here? read more

Washington Suburban Sanitary Commission - Water within the WSSC coverage area. They announced they were aware of this problem 2 weeks ago, yet it has progressively worsened. - Utilities Near Me - Laurel, Maryland

Zero stars if I could! Washington Suburban Sanitary Commission (WSSC) is a company run by bullies. One of their trucks hit my car, and they fail to take care of the issue. The truck driver hit my car, then fled the scene - when we caught up to him, he was apologetic and admitted his fault. Now, the claim representatives, including the supervisor, have been unresponsive. I didn't want to seek legal help just for a collision, but that seems like the only option at this point. read more

Some of their drivers are totally reckless. I was almost hit by one of their illiterate cretins that (not who) drove a service vehicle while I was on a walking path. When their totally worthless safety office was informed of the incident I was told by one of their glib unctuous representatives that they are totally unaccountable to the public -- just total sewage. read more

On hold for an hour try to contact C.S. At least two people picked up and left me holding saying hold for a minute.

The worse, WSSC used to be a company with standards of excellence. What happened? They are the worst.

Sad to have to do this, but given the fact that I've been wrestling with WSSC customer service over the fact that they charged me for the extra water "usage" incurred when THEIR water meter busted, I'm not really pleased. Let's break it down: Water utility is billed quarterly. Our water bill amt is consistent as clockwork. Not long after WSSC's busted water meter spewed water all over our lawn, we received a bill for $25. This is less than we normally pay for our quarterly bill so I set it aside. Not long after, we received our regular quarterly bill too! So, let's see...for the past six years that I've lived in my home, I've received a bill from WSSC 4x a year at about $62 each. Suddenly, out of nowhere, I get a FIFTH bill, this one for $25. It doesn't take an accounting wizard to recognize that they were trying to charge us for the 'extra' water usage incurred due to the busted water meter. Particularly in light of the fact that the two technicians warned us that we might get billed for it when they originally came out to fix it in May (see former review). But I didn't freak out, because it just seemed so very obvious that they'd made an error. Then ensued a series of phone calls and missed communications, the bottom line of which was this - they insisted that our water usage must have gone up and that's why we got the extra bill. Wait for it - at one point one of the reps I spoke with told me they had sent a technician out to read the water meter and it turns out they HAD overcharged us -- so we got a $4 credit. Hooray for you, only $21 to go to make things right! So now my options were: Pay the bill and get in the (apparently very lengthy and backed up) queue to request a "hearing." Yes, that's right, a hearing that would determine my case. -or- Don't pay the bill and get my water shut off. Long story short, I paid the bill, requested a hearing, continued to follow up with them on the status of the hearing, and then, finally, gave up. Just as they probably hoped I would. Thanks for nothin' WSSC. read more

Should have 0 stars They have a worthless unhelpful automated phone system No customer care rep picked up Called them 3 times read more

Soorry to hear some of these Horror Stories, but when I call in I always get great Customer Service.... So maybe it's me... If I start paying on time then they can focus more on you good people better. I will start trying to pay ontime so I wont be on the line so much. read more

They only bill quarterly instead of once a month so you don't know if you have a small water leak causing your bill to go up until it is going up a long time. If you got a bill once a month, you could catch a problem sooner. I had my bill go up $200 all of a sudden and the rep claimed it could be caused by a leaky flap in a toilet. That's one damned leaky flap! I also have to pay about $49 per quarter in fees for bay restoration, account maintenance and infrastructure investment. That seems excessive. I only learned that because I pushed to see the WSSC bill and not the dumbed-down version given you by a third party billing firm. The latter version doesn't even have how much water you use. read more

We've had unsavory experiences as others here on Yelp have had. Talking to WSSC is as if you are talking to a crazy. No talking to WSSC even when you point out the fact that this is costing them more money than the questioned bill. Worst is their Cock of the Walk attitude. WSSC doesn't have to do anything, they'll cut the water off. Other municipalities warn customers of higher use-suspected problem. WSSC lets it go for three months and dares you to protest. Dares you. WSSC lacks oversight. WSSC needs to come under the State Public Service Commission. The fact that it is NOT under Public Service Commission means something. Think about it. There is a profound problem and no one is doing anything about it. Legislatures, county council, state consumer agencies, why is nobody doing anything? Make WSSC give it to you in writing. Keep dates recorded. Make sure you get the representative's name, he or she only provides a first name, withholds a last name. Hmmmm, wonder why. read more

I'm a new real estate investor in PG County, and I must say, that our first experience with a WSSC inspector was anything but pleasant. I wish I was present when he decided to do an unscheduled inspection on a project I had in Temple Hills, but he sure treated by my contractors like dirt. As my contractor was about to start his day one early morning in Jan 2019, he saw himself inside the home without any invitation and gave himself a tour. My contractors were strictly only working on cosmetic work such as tiles, painting, and floor resurfacing. But this power hungry fool wanted to make an impact on people's lives that day by having no basis on issuing a stop work order on plumbing that was never touched. He then threatened my contractors that they were not allowed on MY property and that he was going to call the police! What?! We quickly handled the problem after we learned about it from our contractors and had the stop work order removed, but that was incredible! WSSC, keep your wild dogs under control! Train your inspectors to treat people with respect and remember that private property is just that... PRIVATE PROPERTY! Read your WSSC code more carefully. You CANNOT walk into a private home without following proper procedure. I'm still contemplating on whether to spend the time and money on pressing trespassing charges on that specific employee and suing WSSC. read more

If I could give zero stars I would. WSSC is the worst utility company I have ever had to use. My stop water service was processed a month late and they couldn't fix the bill. I have contacted customer service numerous times to experience weeks of delays with many issues. If you can live in the DMV area without using this company, please do. I do not recommend. read more

ZERO. I have been a WSSC customer since 1998 and have never had a late payment as far as I know. Recently, however, I received a notice that an EZ Pay debit payment of $43 was returned by my bank. Instead of notifying me so that I could check into the situation, WSSC instead sent me a FINAL NOTICE OF RETURNED PAYMENT (the first and only notice) threatening to shut off my water unless payment was received only 2 weeks later. I received the notice on the day of the scheduled shutoff so luckily I was able to avert the shutoff, of course, only after being put on hold for 25 minutes. WSSC also cancelled my enrollment in EZ Pay. So, expect WSSC to take a heavy-handed "nuclear option" approach to long-time customers on short notice, even with a first occurrence. I think that its pretty shameful, but do I have a choice? Nope. read more

To some extent, I'm at a loss as how to rate customer service as I've tried to call them two-days in a row only to give up after being placed on hold for 25+ minutes. Unfortunately, one has no choice but to utilize WSSC as the service provider. With no malice intended, I hope that the leadership finds itself obliged to contact the agency through the same mechanism as a mere customer regarding a simple inquiry only to find themselves also placed on a seemingly infinite hold. read more

I have dealt with a lot of automated phone services in the past but the one that Washington Suburban Sanitary Commission uses is the absolute worst I have ever encountered. I have been trying unsuccessfully over the last month to simply switch the water service billing in the townhouse I have rented into my name. This endeavor has been fruitless and time consuming. I have spoken to a human only once and even then when she tried to switch me to someone else the call dropped. All the options are set up for you to input information without human interaction. They seem intent on avoiding talking to the customer at all costs. I cringe to even think about having to deal with these people in the future. Their phone system must have been designed by someone with Asperger's. This place reeks of poor customer service. read more

I rate this service a ZERO despite them making you give them a star they don't deserve. I live in Capital Heights Md and my bill has been over $230 a month WHY? There is something not adding up about this.... I am willing to start a lawsuit but can't do it alone. I wish I knew of an outside agency that will come an investigate these issues. Everyone needs water and they know you HAVE to pay it to survive. read more

Double paid bill. WSSC processed both within a day, but the refund for one payment takes 10 days. Poor customer service when trying to figure this out. read more

WSSC is horrible! I have been trying to login to my account for two days-it wouldn't accept my password (the same password that I have used for years). Clicking forgot password link and answering my security question, a new temporary password was emailed to me with a URL the browser link (simple right?). I still couldn't sign (Failed to Authenticate the User. Please Check Your User Id or Password). So I call WSSC, hoping someone can unlock the system. The customer service person emails another URL browser link with another temporary password and I entered the information while I am still connected to the person and get the same response. It was suggested that I try again, in a couple of days. I cringe to think about having to deal with these people in the again. What happen our Anti-Trust laws? Why is WSSC the only water provider is this area? read more

Going to get into huge debate with WSSC. Called to pay partial payment for 4/23/18 to 7/24/18 bill. Was told by customer service not to pay it since it was estimated bill and they sending new bill. OMG the new bill $1,390.42!!! Why the heck they go back to bill me for water and sewer usage from Jan 26, 2017 to Sept 4, 2018. And yes I have paid all my previous water bills. They said it is overage. Huh? Really WSSC. Not the end of this. read more

Absolutely the worst website / online payment / customer service I have ever encountered. Absolutely no one to talk to, all automated options irrelevant to any issues that arise. Prime example:- log into my account ... Find a current outstanding amount of $54 due on the 23 march.. No description of what this charge relates to or possibilty of finding out from any of my account pages. I have auto payment set up, 25 Mar this bill still has not been paid but my main water bill which was due on the 23 mar is showing as having been paid autopaid. Odd so... Phone up various customer service numbers to find out what is going on and all I get is totally innappropriate automated options with no option to talk to anyone. Click the 'Pay this bill ' button to pay the 'supposed' outstanding amount as it is 'supposedly' now overdue and I get a message 'there is a problem with the payment of my account please contact this number ( a different number). Great my chance to actually talk to someone .......guess what ? that number just loopsme straight back into the standard automated service,..... aaaaaaaaghhhhh. So I dont know what the bill is for, nor can I find out and I cant pay it online but it remains on my account as an oustanding payment. I could pay it via whipping out my credit card card and paying on the automated telephone service as they want you to do .....but I'm damned if Im going to do it after all this. read more