I went to this urgent care for a sharp pain in my right shoulder. They immediately got me in and on…read moresome pain medicine! Very quick, very easy process! I will definitely be back anytime I need a doctor. Thank you for the amazing service!!!

This place was recommended to me by a trusted source while I was extremely ill, so I went to seek…read morecare. I had numerous symptoms (high fever, enflamed lymph nodes, sore muscles, slight ear muffling, dehydration, etc) and Ryan the PA who saw me did not run any tests, but just looked in my ear, said I had an ear infection, and prescribed me amoxicillin. I didn't have any ear pain and it didn't explain my other symptoms, but I'm not a doctor so I trusted his expert opinion. I began taking my antibiotic same day, but two days passed and I saw zero improvement and my symptoms actually got worse. I decided I needed to return to urgent care since I was clearly misdiagnosed at my first visit. At the second visit, I told Megan the NP (she's great) my symptoms and she looked in my throat and immediately knew it was mono. She ran tests to confirm and I did indeed have mono. She switched my antibiotic -- which turns out I didn't need, but she did not want to stop mid-antibiotic treatment so I wouldn't build resistance -- because she said taking amoxicillin when I have mono could cause a rash. I had already taken amoxicillin for those two days between my two visits, and switched to the new antibiotic. A week later, I developed a full body rash that lasted for 14 days, all due to an antibiotic that I did not need because of a MISDIAGNOSIS at my first visit. I never had an ear infection, did not need amoxicillin, but because of a careless PA and a misdiagnosis, I took the antibiotic i didn't need and had to pay for a useless visit and physically suffer through a full body rash caused by the amoxicillin taken while infected with mono. Now rapid med is taking ZERO accountability, and will not refund me for my first visit because they said the care I received at my first visit was "appropriate". I didn't realize they consider misdiagnoses and prescribing medicine that then causes unnecessary suffering appropriate care, or else I never would have gone here in the first place. They are careless and lack accountability, and just want to get you in and out of the door, regardless of whether they actually treat your illness or not. $450 later after two visits wasted due to a misdiagnosis the first time around.

A family member of mine visited this facility during 3rd shift (sometime between 2a-3a) this week…read moreand was treated terribly. They went in and was not greeted properly or taken seriously. The male nurse at the check-in desk made him feel as if he didn't belong there because he didn't "look sick." When my family member got to the back, he was given a breathing treatment and was left in the room over 20 minutes after it completed. He also told the healthcare provider that he hadn't eating in over 10 hours and they still proceeded to give him medication that needed to be taken with food. When he got back home, he was vomiting all over the place. When he got his diagnosis, the male nurse (same person who checked him in) was surprised! He shouldn't have judged a book by it's cover. Just because a person doesn't look well does not mean they don't feel well in their body! Again, he was made to feel as if he just wandered in there off the street. We have wonderful insurance (even if we did not, it shouldn't make a difference b/c healthcare providers should treat each person the same). This family member is a college student in his senior year and needed the help and what does he get? Mistreatment and prejudice! I told him to not visit this place again; at least not on the 3rd shift. The people there obviously didn't want to do their jobs! High reviews? How? I'm very concerned for my family member to get care being so far from home while in college. THIS is why I worry because of people like this! Shame on you, "Total" Care.

Had a run in with some anaphylaxis. The staff here for me back super fast and are all knowledgeable…read moreand attentive. Michelle gives shots and IVs so painlessly and quickly I wouldn't have known I got them if she hadn't insured I knew all about my care. The doc is also awesome. Came in to see me in less than 5 minutes and obviously possessed a plethora of medical knowledge. This being a delayed reaction, it isn't an easy case to identify and treat. Very happy I came here.

A few months ago I was desperately shopping around for a decent doctor because I had a tiny lump on…read moremy neck. Two other doctors told me not to worry about it but I persisted. When I read Dr. Haque's reviews , I was impressed but a little concerned about the feedback regarding his staff. I decided to find out for myself and I didn't find a decent doctor ... I found an AMAZING doctor who saved my life AND his office staff are awesome. That little lump was something to worry about because it was cancer. Dr. Haque listened to me , believed me and followed up on my concern . That wasn't the best part.... Once he knew it was cancer, he took complete charge of the situation , presented my options and told me what his preference was. THAT is what I want to hear from my doctor. He was assertive and in control of the situation . I loved that because I went to an expert and I didn't have an opinion ( otherwise I'd be an endocrinologist ) and he had my opinion for me. Through the whole process of surgery and RAI, this doctor called me regularly to check on my progress even though another surgeon he recommended, did my surgery. The surgeon, Dr. Garner also told me that Dr. Haque remains engaged with his patients so if he told me to do something different to what she told me ---- to go ahead and do what he says ... lol. He remained involved and engaged and at all times I knew, I was in good hands . I don't know what I don't know but he took charge and for that , my family and I are truly grateful. If you are looking for a touchy feely guy who will wipe away your tears - this is not your kind of doctor . His caring and comfort comes from providing outstanding medical care - making sure he does the best he can to make you well again. I suggest a therapist for the hand holding stuff. This medical professional scores high points with me and I would have NO hesitation recommending him to anyone. He has a great PA and his nurse Jessica is the absolute best. She is a little quirky and has a highly developed sense of humor. If you are the kind of person that doesn't enjoy that , just ask her to tone it down. I love it so I encourage it. This office has always returned my calls and been responsive to my questions . They have been kind and supportive through my recent challenges and I'm not the easiest patient . I'm rebellious and I have attitude and Dr. Haque and his team have gently worked to make me whole again. Lastly, this is not a doctor who will ask for your opinion - why should he ? He gets paid to have my opinion for me when it comes to my health. I have no problem recommending you entrust your health to him. As for all the blah about his office staff - not true - they are great. Hope you visit Dr. Haque and hope he helps make you healthy. The only problem I have with him is that he expects me to keep a record of my blood sugar. Hmmmm he hadn't quite figured out I only take it when I'm being good . Don't tell him Lastly, today my results came in and I am NED ( no evidence of disease) - thanks to my amazing doctor. Hope he becomes your amazing doctor too.

I have been a patient of Dr. Haque for 15+ years. He and Aimee Marin have helped me control my…read moreType II diabetes and get it under better control with the Dexcom G6 over the last three years. They take care of you from the moment you arrive at check-in until you leave. They are pretty timely with on-time appointments. My most recent visit was great. Susan at the front desk was very friendly and professional. Shante took my vitals and checked my blood sugar and updated my medication list. I've been in a research program with an insulin pump device and have been trained by Sadia and kept on regularly scheduled check-ins and phone calls. She's so friendly and patient. Dr. Haque and Aimee listen to me and offers recommendations to help me succeed as a person loving with diabetes. As I was leaving, Rachel and Edith helped me to schedule my next appointment and print out my lab orders for my next visit. I love this office and this team of professionals! They're all just nice, friendly, and care. I would highly recommend Dr. Haque and his team!

After my beloved PCP retired/moved out of state, I decided to try Bridlewood Family Healthcare due…read moreto proximity to home and because my prior PCP had stated that my medical records would be transferred there. The front desk staff was nice and the MAs friendly. They apologized and thanked me when I mentioned that I found a 6 day old urine sample in the restroom. Dr. Glaser was not friendly towards me. My visit was to be a new patient physical. He did not engage or try to get to know me at all. My face to face time with him was less than 10 minutes, and the only thing memorable that he said was that my insurance might not pay for my updated tetanus shot (they did). I went downstairs to do lab work and was there for about 30 minutes when they finally realized that Dr. Glaser did not order lab work because I had done lab work 7 months prior. Fairly certain that lab work is part of a physical...but whatever. I had already made up my mind that this man would not be my new PCP. A PCP should be warm and engaging, and someone who will listen to their patients when they are concerned about something - Dr. Glaser checked none of these boxes. Fast forward a few weeks later to the billing nightmare that followed, my insurance covers an annual physical (including the lab work he wouldn't order) 100%...but the first bill was coded as a new patient appointment, but they left the physical off. So I had to call the office about this...they made my patient responsibility $0 in their system, but then rebilled my insurance company with duplicate charges and overbilled by almost triple. I decided to call BCBS directly since I had yet to find a competent individual to help me at the practice. The insurance rep told me that one of the codes used on the new bill was for a psychiatric evaluation...OMG! I explained the whole situation again, and BCBS filed a grievance and the billing did eventually get situated. I have talked to others who have noticed similar billing issues on their statements from this practice...so definitely watch your EOBs here. Unreported overbilling is sadly something that happens too often in the medical world. I have given up on ever seeing my 7+ years of medical records from my prior PCP. I am fairly certain they went into an abyss of some sort in this Bridlewood office of confusion.

I've been going here for about 4 years now and I love this office. I've never had a bad experience…read more Getting in touch with someone on the phone can be frustrating for those that are not technically inclined. But if you use the Healow app, the docs are pretty quick to respond plus your care needs are documented. I started using Bridlewood, Dr. Glaser and his staff because the last office I was at didn't listen to me. I'm diabetic and trying to find the right medication has been much trial and error but my last office brushed off my errors. So when I first started with Bridlewood, Michelle Hampton heard me and started me on my way to finding what worked. I was sad to lose Victoria Thomas but it was an easy transition back to Michelle and they really do care. I have trouble with getting medication but that's due to my insurance not the office. Michelle and her team have been in constant communication with me and are eager to help where they can. I've had nothing but a pleasant and stress free experience working with the Bridlewood staff. My one complaint would be that I never got an Amazon gift card!