I went in to replace the faucet connector for my bathroom sink's hot water. It was an old and…read moreunusual piece that didn't match anything on the shelves. As I stood there trying to figure it out, an employee came over to help and quickly realized how tricky it was. He consulted a colleague for a second opinion, and then they he called over Max, who happened to be on his lunch break. I told Max he didn't need to interrupt his break, but he insisted he was happy to help. He wasn't convinced the first option would work, so he kept testing different ideas and talking through possibilities. When Feliciano came by, the two of them compared notes and agreed on the right connector. They were absolutely right. We installed it when I got home, and it works perfectly--no more leaks. Thank you to the Goodman's Hardware team for the great teamwork, and a special shoutout to Max for going above and beyond to make sure I left with exactly what I needed.

Requesting kitchen & sink opener liquid. Employee expert strongly recommended Kitchen sink powerful…read moreagent "guaranteed to work or your money back," @ $15.99 & Clnr Foaming liquid Draino. Neither worked & Indian lady clerk refused to honor the guaranteed telling me to contact Manufacturer & was surprisingly rude in response! I will never shop @ Goodman's again given this & a few other screwups-multiple attempts to get keys duplicated without success & cavalier attitude that surprises. I prefer to shop & support local but poor customer response & rudeness is simply intolerable!

I love these guys! they are always very helpful. when I need any hardware, or lumber, they are…read morealways so nice. they serve both DIY guys like me, and the Pro's. they will take their time for guys like me, even though their money is made by the Pro guys!

Golden State Lumber lost my trust because of inconsistent pricing and poor management response…read more My contractor purchased deck ties one day at one price, then was charged a significantly higher price for the exact same items the following day. When we brought the discrepancy to management's attention and asked them to reconcile the difference, we were told the lower price was "incorrect" and that the higher price was the correct price. No adjustment or refund was offered. In the end, we paid about $80 more for the same item purchased just a day later. Customers deserve transparent and consistent pricing, especially over a 24-hour period. Instead of addressing the issue, management doubled down. Based on this experience, I'd recommend getting quotes in writing and checking every invoice if you can't avoid them. The inconsistent treatment left me questioning whether all customers are being treated fairly.

These guys know their business, have fair prices and run a great yard. I don't even shop around for…read morelandscape projects anymore -- if A&S has the material (and they likely do), I just go there.

This is the landscaping weekend warrior's dream; when it comes to rocks and things, if you can…read moredream it up, they have it :) Most of their customers are pros -- and they have plenty of patience for guys with questions :)

Joe E, at Pace Supply in Oakland, is a nice guy. He helped me a lot when I come to get the…read morematerials for my HVAC work.

Incredibly professional. They have items in stock when most stores don't even carry them. Very glad…read morethat they are here.

I was the only person in the store, nobody looked up to even say hi. One sales person (i assume)…read morewas walking by and since she had to go right past me asked if I needed help, and kept walking. After I said yes, she came back and answered my questions. But all the while, it never felt like she even cared for my business. Did they have some amount of items? Yes. Did they have any labels to figure what is what? No. Were they friendly? No How did I feel as a customer? It sucked, My list of items included a high end faucet, sink, wolf range, a sub zero, toilets and few other things. That is about $20k+. My tactic is to ask about the lowest priced item because, I like people who will take care of any customer coming into the store. I will not set foot in this store again.

Great experience working with Carrie. She's amazing. Knowledgeable, patient, and a great guide when…read morenavigating a maze of companies and their products

Working with Cynitha at Italics has been an absolute dream. As an interior designer juggling…read moremultiple projects, having someone like her in your corner makes all the difference. She's not only incredibly knowledgeable about Italics' selections, but she also takes the time to understand your vision and offer thoughtful suggestions that elevate the entire design process. Cynitha has helped me source everything from statement pieces to subtle accents, always with patience, creativity, and an impeccable eye for detail. Her responsiveness and genuine care make her such a standout. I can't recommend her enough to anyone looking for support on high-end design projects -- she's the best! I will continue to go to Italics repeatedly because of Cynthia!

I scheduled an appointment a week in advance to help me select tile. The salesperson acted…read moresurprised to see me although I had told her what day and time I would show up. She gave me exactly 5 minutes of her time and had a rude demeanor. I'm truly surprised others has a good experience with her. Follow up note for Jon- I scheduled the appointment almost a week ahead, I asked for a time slot and she replied she was open from 10-3pm and didn't give me a time. Then I told her I was aiming for 1pm and I never got a response back. Even if I did arrive early, I wouldn't have been so upset had she been kind and asked me to wait. Plus there was no other customer in the store. She wasn't kind, she was rude. Her lunch arrived as I was leaving. She was clearly unprepared. I don't doubt her ability but her demeanor is not the best presentation for your business.

My review is long overdue. I worked with Black's Farmwood a couple of years ago and was blown away…read moreby their great service. Absolutely amazing! We installed their wood floors throughout our home. Michael is a pleasure to work with - communicative, honest, and went above and beyond. We needed new floors fast before we could start other work in our home before moving in. The shipment wasn't going to make it to his warehouse in time, so Michael made sure we got it. Him and his son drove out to the warehouse themselves (on the other side of the Bay) to get the flooring. Like I said, AMAZING!

Michael was great to work with and the our maple and beech flooring is absolutely stunning! We…read morecould not be happier.

Great Excellent customer service and great employees that really go above and beyond and help you…read moreget the right things that you need to get the job done. If you're looking for the right electrical parts come to City Electric supply

Second time in for a return. Bro with the beard couldn't even stop eating to tell me about return…read morepolicy. Rude and shouldn't be in customer service.

Worst customer service in the entire Bay Area. It looks, that they hate their job. They completely…read moreignore you, while you are waiting or even ask a question about anything. It's impossible to get someone on the phone, because they are always " busy helping other customers". This is always the case. They pissed off high end client of mine with their attitude. A strange place.

I don't write a lot of reviews, in fact it's probably been years since my last one, but I have to…read moregive a Big Shout Out to Rob Melia and the rest of the staff at Ferguson's in Corte Madera. I had a problem with an order, and Rob could not of been nicer in helping me resolve it. He certainly went above and beyond, going the extra mile to help me. These days when customer service is almost nonexistent, it was refreshing to see it's alive and well at Ferguson's and says a lot about the company. If you need anything to do with plumbing supplies, I'm happy to give my unconditional recommendation to them--you won't be disappointed.

Richard is always incredibly helpful whenever I stop by. As a DIYer, I don't always know exactly…read morewhat I need, but he asks the right questions, understands the project, and gives clear, practical recommendations. I never feel upsold or rushed, just supported. He makes every visit efficient and stress-free.

Love these guys! They are very nice and helpful. Their selection of molding is incredible and…read moretheir hardware side is also very good. They will talk over a project with you if you are a DIY guy like me. I'll be back!