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    Water purification system cleaning and maintenance

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    Grant M.

    My family have been a customer for over 20 years. Up until the last 2 years, service was professional, kind, and prompt. Since 2022, we have been trying to get service and filter changes, with no acknowledgement or response. I have tried calling, texting, and email. Nothing. Billing is sporadic at best. We won't receive a bill for 4-5 months at a time. Billing is also inaccurate. I've sent payments through certified mail, with tracking numbers, and they still claim they never received payments. I can't get anyone to answer calls to pay my bill, and they aren't capable of finding my mail in payment. How do I pay?? Unfortunately, this company has been a pain to deal with. There is zero customer service. Time to cancel this service and find a new company that respects their customers. WaterPro has been operating without a business license since 2022.

    Filter cartridge i removed myself.

    When we first started using them, 10 yrs ago roughly they were great. The i dont know happened over the past few years it went to complete crap. Couldnt get anyone to service the water softner that wouldnt work anymore. When i finally did get a hold of someone I just had someone try to up sell me into a more expensive softner instead of just fixing what I signed up for. They wouldnt exchange the filter in my reverse osmosis system so when i did it myself the filter came out black, supposed to be white. I do not recommend this for anyone unless they change their ways drastically.

    Best water ever!

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    10 years ago

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    9 years ago

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    9 years ago

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    Review Highlights - Water Pro

    Frank came and installed the water softener and new piping that it needed (I am doing the monthly rental).

    Mentioned in 27 reviews

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    Pro Water Solutions

    Pro Water Solutions

    5.0
    (115 reviews)

    So after 5 years with Culligan, we switched to Pro Water's state of the art system to clean up the…read morewater coming into our home. We also got the reverse osmoses system under the kitchen sink to further clean the water. This was such an easy and smooth process. We put in the order with Brad, scheduled an appointment for installation and our installer was Maurice. These guys know what they are doing and they made it very easy for us. The set the expectations and we didn't have to do anything. It took us about a couple hours where we couldn't use the water but then all we had to do is flush out the air from the new system. It's the third day now and everything is working great. WHY WE CHANGED: Just got tired of increasing monthly rates and having to open the garage for the techs to switch out the tanks. Also the Pro Water system does filter out more than the water softener we had.

    I ended up choosing Pro Water Solutions for a whole-house water softener system and reverse…read moreosmosis, and I couldn't be happier with the experience. From the very first phone call, Brad was responsive and promptly returned my call. When he came out to assess my home and provide an estimate, he took the time to thoroughly educate me on my water quality and the available solutions. I left that visit feeling much more informed and confident in my decision-making. After comparing a couple of other quotes, I decided to go with Pro Water Solutions--and I'm glad I did. Brad's knowledge really stood out. He tested my water, along with the bottled and filtered water we had been using, and the results were honestly shocking. Installation was scheduled and completed in less than a week after I gave the go-ahead. Daniel, the installer, was excellent--professional, detail-oriented, and made sure everything fit perfectly. He also walked me through the entire system and made sure I understood how to use it. Overall, a smooth, professional experience from start to finish. Highly recommend.

    Kinetico Water Systems by Basic Technology

    Kinetico Water Systems by Basic Technology

    4.9
    (113 reviews)

    We have been a Kinetico customer for more than 30 years. We have never been happier with the…read moreoutcome of the customer service and especially the Kinetico product. Edward is responsive. He provided me with all the details of the water system that our city requested to pass inspection upon installation. His installation team is professional. They have the eye for the little installation details. I said this because of where my system had to be installed, and the team worked hard to make it happen. This morning, my inspection passed in flying colors. Edward was confident it would pass. We purchased the Premier Twin-Tank Non-Electric Softener, Premier Twin-Tank Non-Electric Chlorine/Chloramine Filter. There are only two of us in the household, and the product is sufficient enough for us. We couldn't be happier. It's a great system from a great company. As for value, I have said it all.

    I was running my hand through my hair this morning and thinking "whoa my hair feels so soft"…read more Thanks Kinetico! I've had three systems installed by them and the process is always great. They recently helped me take my reverse osmosis system with me from my old house to my new one when I moved. I love the peace of mind I feel when I'm refilling my kids water bottles before soccer practice. The whole house water softener system is something I've been planning and saving for. My new old house (built in 1958) needed two systems instead of one, which would have been out of my price range. But they worked with me to finally make it happen. Roman is a great technician and his installs are super tidy.

    Advanced Water Solutions

    Advanced Water Solutions

    4.8
    (156 reviews)

    I'll do this review in chronological order. It started with the owner, Jay, coming to my house…read morepersonally to inspect the site and give a quote. He is a very personable guy and you can tell he is a complete water nerd, and that is a HUGE compliment. The man clearly does something that he loves for work. His family heritage is in water business too going back to Wisconsin, anyone from there knows the last name immediately. Fast forward to yesterday morning. Dan comes out to do the install. As you can see in the picture, Dan had to get fancy with the piping because of the requirement to be able to access the fire sprinkler system in the garage. This dude was an absolute artist with his soldering skills. He's definitely a measure twice - cut once, type of guy. Just a master at his craft and nothing less. Additionally, Dan installed a RO system for drinking water under my kitchen sink. We had one but it was from 2007 and we mainly used it for coffee water and dog bowl water because it didn't really taste the best but was safe for consumption so this upgrade was very much needed. My wife got home from work to two cups of water on the dining room table, I didn't tell her which one was which. One was a cup of arrowhead spring mineral water and the other was fron the new system. She was able to tell which one was the new system HOWEVER she said it tasted great and not like the previous system. So now, going forward, we will no longer be buying arrowhead jugs and consuming micro plastics on the daily. Wrapping up: A solid 10 star if I could review of a company. Pricing was fair and customer service through the roof. Very happy they're local too. Highly Recommend.

    We recently had a whole house water softner with filtration and reverse osmosis water system…read moreinstalled by Advanced Water Solutions, and we are extremely pleased with the entire experience. Before making our decision, we interviewed three different companies, and Advanced Water Solutions clearly provided the most value for the money. It was absolutely well worth it. Alonso was our installer, and he did a fabulous job from start to finish. He was professional, knowledgeable, efficient, and took the time to make sure everything was installed properly. About a week later, I contacted the main office regarding an issue with the reverse osmosis system. I was very impressed with how quickly Advanced Water Solutions responded. Alonso returned promptly, quickly troubleshot the issue, and repaired the problem efficiently. I would like to commend Advanced Water Solutions for their expedited customer service, efficient response, and excellent repair support. It's refreshing to work with a company that truly stands behind their service and values their customers. This is truly a FIVE STAR Company and I would not hesitate to recommend them if you are looking for water solutions for your home.

    Water Pro - waterpurification - Updated July 2026

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