This company has amazing employees who really care about getting the job done right the first time…read more They were super responsive every time we have needed them. Can't recommend them highly enough.

I am writing to formally address a dispute regarding the water heater installation services…read moreprovided by Climate Experts. Below is a detailed account of the situation, including the timeline, agreements, and subsequent issues: Timeline and Agreements Initial Quote and Agreement: On 5 February 2025, Climate Experts provided a quote for installing a customer-supplied water heater. The quote explicitly stated: "The replacement water heater can be installed either in the attic space where the existing one currently is (provided it fits in the attic access), or it can be installed in the garage. Either location, pricing valid for either.", "*Installation includes all required wiring & water lines." Pictures and requested information were provided by my realtor to assist in preparing the quote. Additional detailed pictures of the house layout were available online via the property listing. I signed the quote on 7 February 2025 and paid $2,150 on 9 February 2025. Tech Visit and Refusal to Install: The technician arrived at the property and stated that the supplied water heater could not be installed in the attic due to its hybrid nature, weight concerns, and potential condensation issues. I requested that the water heater be installed in the garage, as explicitly stated in the signed quote. Climate Experts refused, claiming the situation was not as expected and that installation in the garage would cost more than the quoted and paid amount. Forced Purchase of Additional Water Heater: Due to time constraints related to the sale of the house, Climate Experts leveraged the urgency of the situation, leaving me with no choice but to purchase the recommended water heater for installation in the attic. The new water heater was installed with an invoice dated 17 February 2025 and signed 13 February 2025. Issues and Concerns Failure to Honor Signed Quote: The signed quote explicitly stated that the water heater could be installed in the garage. Climate Experts refused to honor this agreement, citing additional costs and unforeseen circumstances despite having sufficient information (pictures, listing details, etc.) to prepare the quote. Lack of Due Diligence: Climate Experts did not send a technician to inspect the property prior to providing the quote, despite my realtor offering flexibility to accommodate a visit. This oversight led to inaccurate assumptions and subsequent issues. Leverage of Time Constraints: Climate Experts leveraged the urgency of the situation, forcing me to purchase an additional water heater to meet the inspection requirements for selling the house. Financial Impact: I incurred additional costs due to Climate Experts' refusal to honor the original agreement and their lack of due diligence.

Doug repiped my entire house in about 6 hours. His crew were well trained and they all had…read moredifferent responsibilities in the project. They were very personable and explained the process to me. They answered all my questions and just did a wonderful job well done. Price was right and he even threw in a few parts at no charge. Would hire him again in a heartbeat. Thanks Doug and the crew.

Doug and his team of professionals worked diligently to complete my whole house repipe in about…read moreseven and a half hours. The entire process from initial call for a quote through installation was as first class a process as I've experienced since moving to Florida nine years ago. The crew worked like a well oiled machine. No rookies here, everyone stayed on task, there were no wasted motions, each guy answered my questions and they genuinely enjoy working as a team. You can see that it starts with the owner Doug who leads with an infectiously positive personality. I strongly recommend Doug Herrell Plumbing !

The schedular of jobs, Nicole is wonderful to work with - she is very customer-oriented. We had a…read morereally really really bad clog last week, and it took three trips to clear the issue entirely. While it can be frustrating that it's not done the first time, there were extenuating circumstances, and Auger Plumbing could not have been more fair with the final bill. The "Twins" eventually located the problem (did I say really really bad clog?) and eradicated it. They are an excellent team, and we will request them on any future visits. When they returned the second time, they deducted the first bill from the second visit. When they returned the third time, they deducted the first two visits from the final bill - I know a lot of companies that would never have done that. I'd categorize Auger Plumbing as an organization with a heart! MsDonna and I highly recommend them! Dr Gary E Moss

I have been using Auger's Plumbing for over a year now and have always been pleased with the work…read morethey do. I have used them for a range of work, from small to quite large and they do not disappoint. Their rates are reasonable. I highly recommend them.

Dave did an amazing job! Extremely trustworthy and honest. Out of all the quotes I got he was the…read morefastest to respond and had the best prices around. Great work I will definitely be using him for any future projects!

What an excellent job done by Dave. He was honest, fair, fast and really took time to finish each…read morejob with an extreme level of perfection. I would highly recommend this company.