Excellent service. The person that came from Smith's was very professional and friendly.read more

I returned home from an out of town trip to find that I had water pooling and running in my yard. I…read morecontacted my water department and the technician confirmed a leak and that I would need to contact a plumber. A friend recommended Smith's based on their 5 star rating on google and the A+BBB rating. I read the reviews and checked out their website. I called and Amber was extremely nice and helpful in getting me setup for an appointment. She even gave me a number to send the video of the leak I had. My appointment was the next afternoon. The next day Amber had texted to let me know that if it rained the technician would reschedule since it would be difficult to find a leak in the rain but that the technician would let me know. However the rain held off and I received a text that the technician was on his way. The text had a picture along with the name of who was coming. That is something I liked and really felt stood out with customer service. The technician Joe arrived extremely nice guy down to earth very professional. He got right to the job and literally within 15 minutes checked out what was going on. He gave me the estimate-and military discount. I was ready to schedule for the service to see when they could do it. I pulled my calendar out and Joe was like are you going to be here and I said yes and he said ok I'll go get my tools. Lol! I was like this is great I had no idea he had time to take care of it today. It was perfect. Joe got to work and I mean this guy worked! He got the job done and made sure everything worked ok. Found the problem, fixed it better than before with better parts. He made sure that the work he did I was happy with and I'm telling you the service from this company from the first phone call to Amber to meeting Joe was "Top of the Line" excellent service! The quality of work and I felt the price was fair. I hope I do t have another leak but if I need any plumbing done, Smith's will be my first call. They service a lot of areas including North Mississippi and they give military discount. Thank you guys again! I'm one happy and freshly showered customer!

Way over priced, and started tearing up floors, carpet, walls without speaking to my claims…read moreadjuster first. They plugged all the cords into one cord and used one socket that kept tripping my fuse box. Then they charged for an emergency call when it was their fault! They did more damage to my house than the rain did. Poor management, terrible company!! I wouldn't even give them a rating of a one if it would let me. After all this, them using my electricity, I was charged 7,888.67. They sent me an invoice with no break down of prices, I had to call and find out how using my electricity made it so high. Very shady company to work with!

What I thought was just a leak from the dishwasher turned into a much bigger issue. I was so…read moreimpressed that they were able to come out the next day and start the water mitigation process. They documented the entire process and provided that information to my insurance. Everyone was very professional and supportive. They made a nightmare not seem so bad.

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

They are the Best HVAC and plumbing outfit in town. I have multiple commercial and residential…read moreproperties in town and they are the first ones we call when a problem arises.

Horrible company, owner is very arrogant, told me he thinks he can get away with killing one person…read morebecause of his military experience. I wouldn't recommend this company to anyone. Quality of work is very subpar compared to others and their prices reflect this as well. You have been warned.

We need a reliable company to check our HVAC system twice a year! We found that company with Ryan…read moreat Infinity Heating and Air!

Failed to provide information. Terrible service. Sold us expensive services we did not need at…read morehigh rate. Implied we had mold by saying we had "m" but they couldn't say the word or we would have to pay for remediation and that would costs a fortune and eliminate resale of our home in the future. Do NOT use

Called Sandy in the office and asked about replacing the upstairs unit. Danny came out the next…read moreday and reviewed and gave me a quote. Said they could be back in about a week. About a week later they showed up and replaced the compressor, furnace, and coils all in a single day. Everyone was friendly and organized. Great business and people!

I contacted Payne Services to run a gas line from MLGW to the fireplace for gas logs. The…read moresuccessful journey started with Sandy who is the office point of contact. Within two days, Danny assessed the requirement and provided a quote. Two days later the Payne Team (Jeremy, Will, Pat and Danny) got the line ready for the county inspector. The inspector pointed out the attention to detail and workmanship. A day later, the logs were connected and a different inspector provided the final approval. In brief: the Payne Team did what they said, they were very friendly, they had their work acknowledged and I provided the Payne contact information to friends and family. Thank you again Team Payne.

Fantastic service and quick response! Oscar was extremely helpful getting out to our house in the…read moreevening when our unit stopped blowing cold air. He arrived within an hour of my call. Quickly diagnosed the problem and gave me some helpful maintenance tips to help keep my unit running strong. I'd recommend Opachs to anybody!

Im not sure because I did not use these folks but based on the reviews and quotes I've received…read morefrom them, I'm thinking about using them in the future.....Quotes were "MUCH CHEAPER" than MR. GREENWAY out of MEMPHIS

I have had them come out on many different jobs. Condenser leak, Gas line repair and pressure test…read morewhich passed MLG&W testing to unlock gas meter first inspection . Just recently this fall replace my failed gas valve in less than an hour. All technicians are professional, approachable, respectful and patient. They are my recommended HVAC business to anyone. Prices are reasonable and fair. I also compliment their staff Ms. Lisa and Ms. Ginger who have been always kind and courteous. Sincerely, Billy Morris A Highly Satisfied Customer.

My AC was working perfectly. No problems at all. They came for just an annual inspection, and…read moresaid they FOUND something that was going to cause it to break in the future. So, I believed them and said just to go ahead and fix it, because I want my AC to be reliable. During the process, they fried my AC circuit board. To the credit of the technician, he did admit that they had crossed some wires. But I was without AC for 5 days due to their negligence. When they finally fixed it the next week, the owner had the nerve to send me a bill for $250. When I balked at receiving a bill at all, Ginger (rude phone answerer) reluctantly agreed to reduce it to $125. Now she is leaving me daily phone messages, and has threatened to turn me over to collections if I don't pay it. And now she says I owe $250 again. Terrible company. Terrible customer service. Incompetent. I would not use them. You don't charge customers when you break their AC for 5 days.