Boats are expensive to maintain, so it's important to trust that your boatyard is reasonable and…read morecompetent. My boat has been in and out of a number of North Bay yards over the past 30 years, and Bay Marine is the one I trust. Each item in their work orders is either a fixed price or an accurate, reasonable estimate that they usually come in under. If additional work is needed they ask for a change order. Jaime keeps me in the loop as they work through issues. I can get at the boat 24/7 if necessary while it's in the yard. I used to get a bottle of wine along with my bill from KKMI, and it was the most expensive wine I ever got. Bay Marine has good communication, prices no higher than they have to be, and an always filled candy dish in the office. Good enough for me.

A big thank you to Rolph my PM on Picaroon. He went above and beyond to help fix a few tricky…read moreproblems on my Cape Dory CD 30. This is a 1981 boat and new parts are hard to find especially on the Volvo Penta MD7A which they stopped producing in 1983. I'm back sailing and enjoying the bay again .. thanks Rolph.

I made a call to Ken because I needed a Yamaha generator. He was very nice on the phone and had…read morewhat I needed. He directed me to his new location in Richmond, CA (he is no longer in Marin). We made arrangements for me to pick up the generator at his new address (651 South 15th Street, Richmond CA 94804). At first, I wasn't sure I was at the correct location because I was looking at a dirt lot with a truck parked on it. But yes, that is where he is located. I now have what I need and know who I can count on for future service/purchases. Four stars only because he doesn't take credit cards and doesn't have an office (yet!) as he is still in the process of settling into his new location. Happy to upgrade to 5 stars when he gets it all together. Love his dogs!

Buyer beware !!!!…read more This man is not to be trusted !!!! I purchased a motor on this mans recommendations and when it didn't even fit my boat he wanted nothing to do with me the next day. His emails changed at every turn, he even went against his prior advice in past emails ? Of course this was after the sale and now I have a motor sitting unused in my garage. My motor has never touch water and now I am at a loss. I would highly warn anyone doing business with this shady character - and watch out for the sketchy dogs too !!!!! I have been in contact with Yamaha and am filing a formal complaint against this establishment

These guys are great! They fixed my brand new Merc Bravo-1 Labbed prop, after I pulled a…read moreboneheaded move (left prop on engine cover, then later opened engine hatch). It's a very thin SS prop, and this couldn't have been easy. But these guys know they're doing! Due to the fall, one of the blades got bent. They fixed the blade, checked the pitch, balanced my prop and then polished it. And their prices are very reasonable. This place has new owners. I think they've been there ~1 year. A couple of young guys, with fantastic attitudes, and very customer friendly. They both have lots of experience working on props. So, I'd recommend just paying attention to reviews for the last year or so. I'd HIGHLY recommend them. I think you'll agree if you visit them with any prop issues...

Amazing service and knowledge and would definitely recommend them for all your prop and shaft needs!read more

I'm not too happy with the lack of respect with my time. I am constantly the one trying to call…read moreand connect to get things done and completed to a satisfactory level. I was advised by Pablo to pre-order parts for a service that was "highly recommended" by Pablo, but after a lot of back and forth with lack of communication, I don't really believe this service is needed (consulted with other shop) and now I'm being left hanging about whether the parts are being refundable because there's no other job for it. It sounded like a strange sales pitch to pre order parts for a future service but I came here from a referral so I thought there would be some guarantees. Pablo, you said you were going to talk with me at 5 pm today. I'm tired of calling you and emailing all the time. Call me if you want to make this right. You have my number, e-mail, etc etc

If you want to actually get a returned phone call or a technician to show up don't use "Protector"…read more I called this company multiple times and was told I would get a tech call back that day to schedule an appointment,.It never happened. I finally got through to one person who made an appointment to show up at my boat at 10:30 am on a Friday. I called the day before to confirm my appointment. The person I talked to, who I believe was the owner, said he didn't see my appointment on the calendar, but he said he would call back in 5 minutes to confirm either way. The called never came. I called again, at 9:30am, the day of the appointment and got no answer. Shortly thereafter I received a text telling me that they were running over at a job in Alameda. He said he would call me back.... as expected that call never happened either. I never heard from anyone from Protector again. If you value your time and expect any degree of customer service don't call these guys

Jeff did a great job for us. He explained our options, safety regulations and most efficient way…read moreof running our electrical on our boat. I like knowing what the work is being done. He is efficient, friendly and does clean work. He labels his lines so you can go back and understand what wire goes where.

Anders is very knowledgeable and an expert dealer / installer for Victron electronics -- highly…read morerecommended!

Ander's is the best marine vendor we've ever worked with! We have a 1987 sailboat in the bay that…read morewe have fixed ourselves over the years due to costs and/or the ability to outsource sufficient help. We heard about Anders through other sailors in our marina and decided to give him a try and we are so glad we did. While he is super busy (because he's the best) it was well worth the wait. Once we got our refrigerator serviced, he was very communicative and on task with any follow-up questions or issues and he's just a very nice guy in general. We highly recommend :)