I was having issues with another water service and getting delivers to the correct location. Long…read morestory short, I called Tahoe and spoke with Bruce. He took care of me and had a delivery at my door just a few hours after we got off the phone. Great service, would recommend again

We called Tahoe Pure Bottled Water when Mt Shasta Spring Water dumped us into Alhambra's client…read moreaccounts. I sent Tahoe Pure an email by going to their website and they answered it within an hour, then arrived at our business the next morning right after we opened our doors. They set us up with an account, provided about seven bottles of their water on the spot, and we have begun to drink it. We were 35 years with one bottled water company and have always been picky about our drinking water, but we're very happy with the Tahoe Pure Bottled Water. We had a 4th of July party this week and the relatives and friends were able to get a drink - and they were also very impressed with the quality of the water. A big THANK YOU to Tahoe Pure Bottled Water for being really terrific and taking care of our needs right away. In a massive heat wave. 4th of July week. What more could you ask for? Oh, and their bottles are nice and new, they have a handle on the side to make it easier to get onto the dispenser, the water dispenses better and easier, and the water is so clean that we don't foresee any issues with it. Very good!

I used Bret and his team to fill our pool in Loomis. He was…read moregreat to work with. Excellent communication before the date. Showed up right on time on the date. They brought everything they needed to fill the pool and made it seamless. It could not have been easier. If you don't have access to city water or don't want to wait, Bret is the very best way to go!

As usual, great service from Bret!! On time, great pricing and excellent work! If you are in need…read moreof water or a storage tank cleaning then call Bret.

Ryan does a GREAT job with water delivery for our cattle, since our ponds have dried up....no…read moredelays! He also did some rock clearing for us...did a FANTASTIC job getting the boulders off the hill.

I called Ryan on a Saturday afternoon because my Koi Pond was very low, my fish and plants were…read moresuffering and did not want to exhaust my well from filling the pond. His listing says he's based out of Oroville. I live in Chico and he said that it was no problem to come to Chico as he has water rights there. He is also a fire fighter and told me he would come the very next day, which was a Sunday as long as he was not called out for a fire as it is fire season. He has creek water rights to fill up from as well as can get city water and since it was for our pond, I needed creek water. He called 9am the very next day to confirm I was available for the delivery. His truck holds 2000 gallons of water and I needed a second truck load. He went down and got another tank after unloading he first tank into our pond and came right back. He charged $200 for the delivery per tank and was very knowledgeable and friendly. He is a great people person and I will definitely be calling him again! So grateful.

Customer service is very poor. Long story short, I received one of four deliveries before…read morecanceling. I will not return or recommend this company to others.

if I could give this company a negative rating I would. Where to begin? Don't begin with them. we…read morecancelled our service and they showed a delivery coming up. I attempted to cancel it the day before but was told it was not within the 48 hour window. I said that we weren't supposed to be getting any more deliveries. I had requested no more delivers a month or two prior. We used to get Mt Shasta Spring water and were completely happy with them. The delivery fee was in the cost of the bottles of water. There were no added charges like this company does randomly and justifies it even tho it's unjustifiable. First, they began charging us a $4.99 delivery fee after raising the per bottle price by over $1 per bottle. Then randomly they bumped up the delivery fee to $13.99. The water tasted different even though we were told it was spring water, which Mt Shasta had been. I spoke with customer service finally after several attempts to get through as their phone system sometimes will ring and sometimes won't. After selecting an option I was told it would be at least a 30 minute wait. I called back and they almost force choosing delivery as your reason for calling. When I said 'no' they continued with delivery as an option. I managed to press different numbers and finally thought I was getting through to a person. I was able to provide my number for a call back which they did within about 5-10 minutes. I spoke with the agent and said we do not want any water, we are returning three bottles, left a note on the bottle to not leave any new water, and told the agent we should not be charged a delivery fee, to which he said we would be since we didn't cancel within 48 hours. I said that this delivery was without our consent as we had put all deliveries on hold until further notice since we were planning on cancelling due to their outrageous charges and to remove my credit card from their account, which was on autopay. I am unable to change or remove my card myself or turn off autopay, which seems completely illegal to not allow me to do so. He said he would remove my card but there still might be a delivery charge on there and to call and they will refund the charge if that happens. Today, there was a $60 charge on my account which was reversed, but come on! I went online to remove my credit card and was unable to do so and it shows autopay is turned on. They never deleted my card as I requested and they promised to do so. I called their number which was difficult for me to find, and after finally getting to something other than delivery options, which tells you to go online to manage your delivery options, I thought I was getting an agent and it rang then a recorded voice said they were closed and to call back during business hours Monday to Friday from 8-6 or something like that. It is Friday at 10 AM when I called. This company sucks and I don't like to leave bad reviews or use that language, but they suck! I have felt emotionally violated by this experience and will never go back to this company. No wonder they keep changing their name. Do better Alhambra/primo whatever your name is and you won't have to change your name. Answer your phones, stop adding random fees which you randomly increase or restricting people from managing their own credit cards or being able to delete from your website. Stop making customers feel as tho they have no rights to their payment cards on your website. Quit making a 48 hour deadline to change or skip delivery options. A 24 hour notice should be sufficient or even 12 hour. Don't run a business if you are unwilling to treat the customers right. We decided to get a couple of three gallon bottles from Walmart and go to our local health food store where we get free reverse osmosis water if we purchase a minimum of $1 from the store. You are serving customers not your pocketbook. If you want customers in order to stay in business, then treat us better. We got water service after a family member had open heart surgery. We were quite happy with Mt Shasta Water for years and even stayed with you for over a year I think or at least several months, not realizing we were paying more for our bottles and the added delivery fee. We had trusted what we had and hadn't realized the change. But when we did see we were ripped off by this company, we cancelled and it has still been a pain. We feel totally taken advantage of and powerless when calling and asking for help. We feel as though you want to take advantage of your customers and make them feel as though they have little to no rights to their own payment management. This still feels totally illegal to not allow me to remove my credit card by myself online and you still have it on there even though we were promised it would be removed. This is a violation!