I contacted the Austin office in Hill Country Galleria on Oct 8, fully described the scope of my…read moredesired project and location. She said she woukd talk to some guy (forget his name) and they would call back. NINE DAYS LATER.....today is Oct 18.....nothing. No return call, not the courtesy of any response, professional or otherwise.....just.....nothing. Given this, I can only imagine how poor communication would be during a project with them. Clearly, I'm walking away from them and think any prospective customer should consider my experience as a warning before attempting to deal with them.

Ideal Turf provided the lowest estimate out of three. They also demonstrated work in my…read moreneighborhood in Austin. Know that, the sales person and project manager are not one and the same. You really need to be there when they're performing work. Tell them exactly what you want. It helps if you speak Spanish. I found it difficult to communicate what I wanted and it showed in the final result. I had an irregular design so sales and operations were reluctant to accommodate. I accepted the change so as to not generate more turf waste and get a little more turf area. This is a Fort Worth company. The crew came down from DFW to ATX. As a result, some obvious scheduling issues arose. Communication was missing. It made the process difficult. I am very understanding of rain delays and work backlog due to COVID. However the scheduler overlooked dates I was unavailable and the crew delayed after not having the turf available. When the crew shows up to work is when you need to be available. Customer service is not this company's strength. The process from initial sales meeting to project completion took nearly 3 months 4/16/21-6/11/21. Understandable during rainy season and the number of people wanting putting greens in their backyard during COVID. The crew used some of my tools and drank a couple sparkling waters from my garage. I confirmed this w/ crew lead. Turf was laid out in the street. Cars drove over it. Ideal's contract states they charge extra for removing existing landscaping and you'd need to deal with any existing drainage issues ahead of time. Take that literally. They lay out crushed rock and level it, but if you have any uneven grades or existing rock/pavers needing to be removed like I did, hire a landscaper first. In all the company did what they said they'd do, installed synthetic turf for the agreed upon price that was lower than competitors. Some of the edging is rough and a portion is not straight, but the turf quality is good.

GREAT experience. Not only was Frank responsive, he did beautiful work! He's my forever lawn guy!read more

Could not be happier with my new yard thanks to Lone Star Turf!! I was fighting with weeds, mud,…read moreand just an eyesore of a yard despite shelling out money weekly for yard maintenance. As a new homeowner I was a little hesitant to spend the money on turf, but it is by far the best decision I have made for my home! I received several quotes for my project. Lone Star Turf responded to my inquiry within an hour and scheduled a consult the very next day. They were honest and straightforward explaining the entire process thoroughly. I never felt like they were trying to upsell me like some of the other companies. They were also able to quote me for black rock in my existing flower beds and a small drainage issue. I found a lot of the other turf companies only provided turf installation so it was nice to find a company that could help me with my entire yard, not just the areas I wanted turf. Lone Star Turf finished my yard in one day. The installation went flawlessly, and there was no mess leftover. Overall I was very impressed with the professionalism, speed, and quality of their work.

First of all we were very happy with how the turf looks and our interaction with the sales rep and…read morethe teams that worked on installing the turf. However in the preparation of installation a couple of irrigation lines were cut and a junction box was covered. The owner Patrick did not believe me initially about the junction box but discover we were correct when he finally came to the house and found it. What disappoints us the most is the lack of response to the pictures that were sent to him in July and then the invoice on August 18th and the request that he responds. After a week of not hearing from him, I called the office for him to call me. However 2 days have passed and still we have not heard from him. Since it was their error, I do feel that they should cover the cost but at least respond in a timely manner whatever his decision is.

Highly recommend Alex with IntelliTurf. Prompt, professional and perfectionist!…read more No more mowing, no more high water bills in 110° F Austin Texas heat!!!! And so soft u can take a nice nap!

Alex and his team did a great job on our backyard! The installation took three days total. The…read morepricing was fair for the quality and service you get. We got quotes from several places and this pricing was a little higher but again the service and quality was great so we were happy to pay a bit more. Several companies said they wouldn't do our patio area because of its shape but it was no problem for this team. Alex was also very accommodating with scheduling and getting the job done as soon as possible. We couldn't be happier with how it turned out!

We hired US Turf to install artificial grass in our backyard. Unfortunately, the turf began…read moresinking, becoming uneven, and developing wrinkles. It feels like the base underneath has shifted, making parts of the lawn soft and unstable to walk on. We've been trying to get this warranty issue resolved for more than six months. We were asked to send photos, which we did, and we were repeatedly told that someone would come out to fix the problem. Unfortunately, despite countless follow-up messages over several months, no one ever showed up and the issue was never resolved. We even ran into Zac by chance in person, hoping that would finally move things forward. He apologized and told us he would send someone the following week. Based on his promise, I rearranged my schedule and changed my plans to make sure I would be available. Unfortunately, once again, no one came. There wasn't even a phone call, text message, or courtesy notice to let us know they weren't coming. After that, they simply stopped responding again. The most disappointing part wasn't the defect itself--problems can happen with any project. The real issue was the complete lack of communication, accountability, and follow-through. When you pay for a professional installation, you expect the company to stand behind its work and honor its warranty. Unfortunately, that never happened. I cannot recommend US Turf based on my experience. If customer service and warranty support are important to you, I would strongly recommend looking elsewhere.

UPDATE 4/28/26: Once again I have been ghosted by this company. Empty promise after empty promise…read more They have failed to meet their obligations regarding the quarterly service for 2 years, despite their commitment to provide cleaning and weed treatment. This service was only delivered on three occasions: June 2025, September 2025, and January 2026. Since then, communication has ceased entirely. I strongly advise against engaging with this company, has their customer service has been the most disappointing I've ever encountered. I provided a 5 star review after giving a 1 star because they promised to make good on there awful job. But once again have ghosted me.UPDATE 4/28/26: Once again I have been ghosted by this company. Empty promise after empty promise. They have failed to meet their obligations regarding the quarterly service for 2 years, despite their commitment to provide cleaning and weed treatment. This service was only delivered on three occasions: June 2025, September 2025, and January 2026. Since then, communication has ceased entirely. I strongly advise against engaging with this company, has their customer service has been the most disappointing I've ever encountered. I provided a 5 star review after giving a 1 star because they promised to make good on there awful job. But once again have ghosted me.

Fantastic service. Completed project under a quick, hard deadline. Professional & great to work…read morewith.

Overall, good experience. There were very friendly and helpful. They responded to the emails…read morepromptly. They are very helpful with addressing concerns during and after installation. However, I do wish that they put more thought and paid more attention to details in the beginning. Some of these issues can be avoided. For example, I wish that they would've compacted the DG more carefully before laying down the turf, because there were high and low spots that had to be retamped later. Additionally, they could've prepared the site first before putting down the stones and pavers, so that the pavers are completely flat and in line. The attention to detail could've been better.

Great company to work with! The team was very professional, skilled, and kept things clean. Would…read moredefinitely recommend them to anyone wanting to get their yard done.

Great company. Their quote was in range of what we were expecting so I'd say reasonable fees. Their…read moreteam was very professional and left everything clean. They communicated well and requested any input or ideas to help ensure we received exactly what we wanted. They had a tight space to work with and exceeded our expectations. I highly recommend you use these guys for turf and especially if you're adding in a putting green.

We had a fantastic experience with ATX Luxury Turf and couldn't be happier with how everything…read moreturned out. This was a large project, and the turf and putting green completely transformed our backyard. The installation looks clean and natural, and we've already received so many compliments on it. Jaycob was a pleasure to work with from start to finish. He was knowledgeable, responsive, and easy to communicate with, and his team was professional, respectful, and hardworking. You can tell they genuinely care about the quality of their work. If you're looking for turf in the Austin area, I highly recommend Jaycob and the ATX Luxury Turf team. Five stars

Amazing quality and price! Arrived promptly, worked until after 5pm to get the job done. Cannot…read morerecommend enough!