Customer service was exceptional! Garrett and Justin went above and beyond. My car is spotless…read moreinside and out. I highly recommend this business.

Not pleased. After washing my Grand Cherokee after spending winter in Pennsylvania I decided I'd…read moresplurge on a full detail rather doing it all myself. The text confirmation had me booked for a large truck/ van/ 3 row SUV. My grand cherokee is a 2 row SUV, so I'm not sure why I paid the same price ($350) as an Escalade, but whatever. When I dropped it off I showed her the problem areas on the bottom of my rear doors where rock salt had really done a number over the winter. She told me there's a few different things she can try and if she has a hard time with it she'll give me a call. I didn't get a call. In fact, I called them twenty minutes before closing to check the status and was told it was done. I go to pick up the Jeep and we both approach the vehicle together and the problem areas look exactly the same. She told me it looks like it's etched into the paint and they can try a paint correction for more money ($150), but can't do it for another 9 days. What happened to trying a few different things? What happened to giving me a call if that didn't work so I can approve trying something else? I do take responsibility for misunderstanding what a full detail includes, although it was never explained to me by the shop aside from saying "full detail inside and out." I was under the impression they would be cutting, polishing, and waxing the vehicle. The reality of it is they wash the car and apply some sort of quick detailer spray. It's basically a glorified car wash for hundreds and I would have never agreed to pay that had I known this beforehand. And to top it off, it wasn't even a very good car wash. The inside of the windshield looks awful, there was tree sap spots still on the paint as if no effort was made to remove them, the lift gate jamb wasn't cleaned at all, and the windows were still wet when I drove away leaving water marks on them and the doors. When leaving I scheduled another appointment for 9 days later for them to work on the problems spots on my 2 doors. After I got home and looked everything over I decided that I would be nuts to spend additional money, bringing my total to $500, for the quality of work that's done here. I pulled out my DA polisher, some ultimate compound, polish, and wax and did the doors myself. I was able to get the tree sap off with a little bit of goo gone and 5 minutes of effort. Lesson learned: If you want something done right, you do it yourself.

This location for being just build totally sucks! None of the brushes touch the car. I have come…read morehere two day in a row and my car looks dirtier after. The driveway is crap too

We have been members of the Mister Car Wash for several years now. We were very glad when this new…read moreone opened. It's perfect on the way to work or leaving work. They also have free vacuums. The staff are very nice and they even spray some stuff before you go in to help get the bugs off. They didn't come completely off... but it definitely helped!!!

I'm a big fan of Super Suds.Its the only car wash I use. Washes are $9, $12, and $14. I always get…read morethe $14 wash and have been perfectly happy with the quality of the wash. But today I needed a wash with no wax, so I got the $9 wash. What a waste of money. The wash was over so quick my truck was only half clean. I had to go home and rewash it. So, lesson learned. You get what you pay for. I'll stick with the $14 wash from now on. A clean car is a happy car!

I do like Super Suds bc it's part of a set of manual car wash stalls; however, you can wash your…read morevehicle for $5 - $7, and the cheapest automatic car wash is $9 - $10. I'm disabled, so I can no longer wash my vehicle, but paying 2 - 3 times more is not right. Also, I used Mister car wash twice, and it didn't remove the bird poo, but the first time I used Super Suds $9 wash, it did! Then, today, I get the Best Wash for $14, and it leaves some bird poo...?!! So, I pay triple for the best, which was way better than Mister, when I paid $9, and now it doesn't clean as well!? Super Suds, do better; and I'd like another $14 wash to actually clean my SUV, please and thank you.

Brought my 2019 VW Jetta in less than a month ago because I thought the breaks were going out…read more Turns out it was the rack and pin that went out. They ended up telling my insurance that it went out because of ware and tear when it was actually caused by the accident. So now, my insurance will not do anything to help.

I guess the rest of my review didn't save. For a simple oil change. 2 parts around the air filter…read morechamber were not put back in to place and after the car was still running poorly I checked the air filter which was also not connected at all. Owner replied saying in no way was my car running poorly due to the oil change they did yet they took the air filter out and did not reinstall it correctly which was the whole problem! I just hope it doesn't cause more issues down the road. I'll stick with my 1 star because there is no negative star option but this place should be shut down or hire people that actually know how to work on vehicles

I'm always well taken care of when I come in to this store. Both the service teams and sales teams…read moreare always friendly, professional, and informative. Today Trey was able to give insight on some uneven tire wear on my truck and advise me on how to fix the issue.

I was torn as to what to rate them as they are generally nice people and I do not like giving nice…read morepeople a bad review. Unfortunately after the experience I have had I have to do so. I ordered new wheels and tires for both my new 2024 RAM 2500 Limited and my wife's Jeep Wrangler Rubicon. The initial install went great aside from them leaving all my new wheels and tires a mess from the install. Hey, these things happen, but is disappointing when spending that much on nice new things. What is causing this post is I took my truck in for a rotation and while doing so one of the techs didn't pay attention and broke off a wheel stud with his impact gun. They told me they did it and gave me info to get it covered, but unfortunately I had to handle finding a shop and handle getting fixed, taking a 1/2 day off from work. Then it was a pain to get reimbursed - not at all a good experience. Zero customer care. A few weeks ago it was time for another rotation and this time I decide to have the dealership do it as part of a service. I immediately get a call asking who last worked on my tires and wheels. I ask why and they proceed to tell me (2) of the studs are broken off 1/2 way inside the lug nuts. The opposite side from where the previous tech had broken a stud. I had to pay to have dealer fix and then when I try to contact Discount Tire, I either get left on hold or leave a message that is never returned. This happened multiple times. I decided once again to try contacting Discount Tire before leaving a negative review and Josh is not available so I speak with Derek. Derek seems to actually take an interest and I explained everything to him and he agreed to reimburse me for the costs caused by damage. Just needed a receipt. I let him know I was traveling and would get with him later in the week. I called him and due to our schedules not aligning I emailed him the info and asked for a confirmation that he received what he needed. Now radio silence. I have tried numerous times to reach him for the past week or so, 10+ rings for someone to answer the phone, sitting on hold for 10+ minutes, I have now decided my time is worth more than this effort and money. I have posted a picture the dealer sent me, I do not have a picture of the original damage. Yes everyone is nice, but the reality is I cannot trust them to work on my vehicles nor do they seem to have their business running in a fashion focused on customer service. Be cautious on using them for anything.

NEVER TAKE YOUR VEHICLE HERE! They completely ruined my car that I had just purchased. An employee…read moreleft a part off and oil was all over my garage floor the next morning. I returned my car to them, they kept it 3-4 days while waiting on a part to come in, and told me everything was fixed. I picked up my car and it would barely run. Takes a long time to accelerate more than 30 or 40 mph, shrill beeping notices are almost constant, ive had nothing but problems. My mother and stepfather were the only owners of this vehicle and it was always garaged and babied. It ran PERFECTLY before taking it to Ridgemont Superlube but they claim it's just a big ole coincidence that it now runs like . I am single and no longer have a reliable vehicle because I trusted them, and paid them $150 to destroy my car. Use a business with integrity--this business has NONE.

They ruint my lug nuts by rounding them off now I have to go to the dealership to get them removed…read moreand then broke my air filter housing causing premature wear and tear on the brand new filter not even 100 miles after the change, would not rec this place they do not know what their doing!

This is a first class operation for great auto repair. Always a detailed estimate provided before…read morework is done. Complete trust in their service.

You can trust Procter Automotive to service your vehicle. I…read morewasn't fond of driving to Lubbock for maintenance. I am a widow of a husband that did everything car related. I have never felt I was taken advantage of, and certainly approve of my BMW being locked up in a well-lit parking lot across from the shop, if they have no room inside. , whose husband took care of servicing the cars. I have never felt taken advantage of pricewise. I love the fact they keep your car overnight in a fenced well lighted parking lot across from Procter automotive. With all the crime happening, it's nice to know that my vehicle is safe.

My family was on a roadtrip and our windshield was smashed by a piece of furniture that fell off of…read morea truck in front of us. Abilene Auto Glass answered our call and got us in right away as we were driving through town. They replaced our windshield and we were in and out in 45 minutes. They did an excellent job and I can't recommend them enough!

Friendly, quick, professional auto window replacement, etc. Nice people. As we were going out of…read moretown, they had it done promptly!