Waterwall Place was once a truly luxurious building and one of the premier places to live in Houston. Unfortunately, over the past three years, the quality of management and the overall condition of the property have declined significantly. The current management team appears disconnected from the day-to-day realities of the building. Residents' concerns are often overlooked, and basic property standards that once made this community exceptional are no longer being maintained. The physical condition of the property has deteriorated noticeably. The pool area is frequently in poor condition, the hallways are uncomfortably hot during the summer and cold during the winter, and many of the common areas show clear signs of neglect. The trash room is often overflowing and cluttered, creating an unpleasant experience for residents. One recent example highlights the lack of oversight. For the past two weekends, several families, including ours, wanted to enjoy the pool with our children. However, a group of guests repeatedly occupied the area, bringing glass beer and wine bottles into and around the pool, playing loud music, using inappropriate language, and even playing football in the water. Multiple families appeared uncomfortable and left the area. Despite this ongoing situation, there seemed to be little to no management presence or enforcement of community rules. It is disappointing to see what has happened to a property that was once known for its luxury, professionalism, and attention to detail. Many long-term residents have witnessed a steady decline in standards, cleanliness, and overall resident experience. We hope Greystar take these concerns seriously and take immediate steps to restore the quality, maintenance, and management standards that originally made Waterwall Place such a desirable community. read more

I enjoy the water scenery in the city! Pretty refreshing feeling near the water wall! :) You can take a nice photo around here! Highly recommended read more

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Had an appointment scheduled for 10 AM and waited 40 minutes, but no one showed up or contacted me. This is extremely disappointing and unprofessional. This complex positions itself as a luxury place to live, but this was one of the worst experiences I've had. I expected much better communication and service. read more

After living in this building for three years, I can confidently say this has been the worst year by far, and many residents we know that lived here for orer 6 years feel the same way. We are now planning to move out. It's unclear why management decided to bring in someone who appears unqualified and inexperienced for this role. The decline has been rapid and very noticeable. What used to be a great place to live has turned into a frustrating experience. Security has worsened significantly, many doors no longer require a fob for access. Maintenance in common areas has also deteriorated. Services we once relied on, like package notifications, have disappeared, leaving residents guessing. Communication overall has dropped; we are no longer informed about issues like gate malfunctions. There has also been a noticeable decline in professionalism, including the absence of any dress code for staff, which contributes to the overall lack of standards. This building used to feel like a luxury residence, but in just a few months, it has become the opposite. It's genuinely disappointing to see such a drastic decline. I would not recommend this complex to anyone. read more

I've always loved the waterwall. A friend was un town, and I just had to show her one of Houstons hot spots! It wasn't too crowded. I found a nice place to park and we took a few photos. The photo doesn't do it justice. Go see for yourself. read more

WaterWall Place Luxury Apartments - Apartments Near Me - Houston, Texas

The waterfall is just in a park, beautiful setting. Pull up, pay to park and enjoy the scenery. Its dogs playing. Kids running after the dogs. Adults laying on blankets and everyone just enjoying the looks and sounds of the free flowing water cascade. read more

WaterWall Place Luxury Apartments - Apartments Near Me - Houston, Texas

O star in this what they called luxury living apartment .. Me and hubby accompanied my Nephew & his wife to sign up a contract on March 24 , apparently since they do not have a checking account as of the moment as they both just migrated from Canada .. So the couple decided to come back the next day and paid the 1 month deposit and prorated rate which was paid online that next day .. So then the couple went to concierge and spoke with staff Alba Moncada saying that they cant move in coz the system is down ? And they were told again to come back the next day .. Sunday comes again still they cant move in due to system down again ? What ? Unbelievable ... The staff is just basically underestimate people if the clients looks simply humble and not rich looking .. i warn incoming tenants .. don't stay in this place and don't waste your $ .. staff are unfortunately so unprofessional and very horrible customer service , not responding to emails , and calls .. Thats not what it takes if you guys are luxurious apartment .. Management please do something about your staff especially the concierge staff .. Horrible and frustrating .. experience .. .. we are glad that my nephew and his wife found a beautiful apartment .. Luxury apartment as what you labelled your place .. please refund the $ my nephew and his wife .. read more

Beautiful place to chill and take pictures also have fun with pets. There are a few benches to sit and enjoy the view. There is a parking garage nearby to park and walk there. read more

WaterWall Place Luxury Apartments - Waterwall - Apartments Near Me - Houston, Texas

building is never clean, maintence looks at you creepy, bugs galore, soit always on elevator walls, only area i see being cleaned daily is the leasing office, car was hit in community covered garage, with canrra on bith ends tenant pulled a hit and run, reported it complex management try to say the camera only 72 hrs, they are covering for a tenant, over 12 days no info wont provide authorities for footage of camera nor tenant name, agents acting as insurnace agents by asking questions as if they want to take responsibility, we pay for the sky lounge which has been closed for about 3/4 months. its a but racist in the community from management justin side, nancy seems as if she just has to follow protocol and justin's orders! garage gate never works so myb a stray hit my car that was not even supposed to to park in this lot.. hmmmm was kicked out common area that i pay for, no communication about $150,000 car thsts damaged on a gated community but stay perfect area bad community and compnay trust the reviews, google the property, google dont lie! read more

One of the best spots to visit in Houston I feel different world when I'm there touched of water and when you look in to the wall wow read more

Greystar/Greystar/Greystar?! Do you realize your attorney hung up the phone when I said, " hmm., I see now I should be recording this call as I recorded and documented everything else regarding this case" then click. Is that how your attorney behaves. I want justice so should I know open the forum for you to contact me?? Your attorney(won't say his name) says I was given a no contact order‍Nope! So I'd suggest we talk cause apparently he hasn't told you. I haven't been disabled all my life and if this how you Play. I'm ready! read more

WaterWall Place Luxury Apartments - Apartments Near Me - Houston, Texas

Alba was my representative and fulfilled all my needs. Answered all my questions with such a professional manner. Maintained her friendly service throughout the whole process very happy would definitely Recommend! read more

I am highly impressed with WaterWall Place Luxury Apartments! I fell in love with the apartment complex within seconds of walking in and applied for the apartment the same day. I have toured many Houston apartments and WaterWall by far has the most style, luxury, and convenience of the properties I've seen... not to mention it is right across from the iconic WaterWall Park (that's a big deal). The finishes inside the apartment are high-end and timeless. Don't even get me started on the VIEW from my apartment, it is gorgeous!! I love being outside on my balcony. The maintenance staff goes the extra mile when completing work orders and they are always friendly around the community. The apartment leasing staff care about their tenants and are never too busy to help. Ashley Hamilton helped me lease my apartment and she was friendly and professional. She has a vibrant personality that makes others feel comfortable to approach her for assistance. I also really enjoy the late night service runner who is always there to assist with needs after-hours. WaterWall Place has a phone app that allows me to let my guests in through my phone, very convenient! The leasing staff makes efforts to engage with us even during Covid. They hold socially-distanced community events like grab and go cocktails, virtual pumpkin carving (they supplied the pumpkin, carving tools, and even hot cocoa). They bought a special automatic coffee machine so tenants don't have to touch the machine and risk their health/safety. That is going the extra mile. It's fun to live here! I have found my home at WaterWall Place! read more

Mislead to believe that this is a non-smoking property when it obviously isn't. Nonexistent security, especially on weekends with people entering the premises from park cross the street practically at will. Too much emphasis going into saving a buck and using Covid as an excuse. they talk the talk but don't walk the walk. read more

Thank you to the front office for helping me find my phone. You guys always go the extra when you don't "have" to.

Terrible place to live. Gate is always broken. Incompetent management it take emailing Regional manager to fix a urinal or copier. They hike up rent every year and reduce amenities without your knowledge. Clear favoritism with certain tenants suck as free amenities for some and lie to other to pay. High robbery area and they won't provide patrol. Renters beware!!! read more

Disappointed with management. No additional Covid cleaning, security issues with the main gate never functioning and allowing theft and non resident entry to occur. Time the owners took a serious look at the facility..... we have reached out to management time and again, face to face, in writing and in group format. Not sure what else to say but frustrated and extremely disappointed. read more

Zero zero stars could barely even make it out of my car before they were trying to escort me out while trying to take a tour around the area to apply here pretty sure they were just judging me on how I look . Really judgy lady came out running after me . Really thought they would be better than this . read more

Great Community! The property is beautiful and views are AMAZING! The office and maintenance team are top notch and I appreciate all of the extra precautions they have taken during COVID. read more

Plain and simple I have not experienced the 'luxury' aspect of this building. The floors, common areas, pool, and gym are frequently dirty. There is constantly trash, pests, and putrid smells down the hallways. So many residents have asked the staff and management via email and in person meetings to upkeep the property but it just does not get done. Could you please just clean the place already? read more

When we first moved to Waterwall it was great! Now the complex is terrible. I can't wait to move to another place when the pandemic is over. No security (cars have and storage units have been broken into, bikes stolen) and the management team does not care. Maintenance is also a problem throughout the complex and at the gym. Don't expect a clean place either! read more

I always have a blast at Water Wall. Its an upscale classy luxury apartment. It definitely doesn't hurt that their walking distance from the Galleria Mall :-) The Hines Water Wall is also steps away its cool for taking pics or a fun picnic. FYI.....ALL the ladies in the leasing office are fabulous ;-) read more

- Management inexistant and if they are there, you always feel you bother them asking questions. The office rarely answers the phone and when they are the answers are often 'I get back to you' and then they 'forget' or hope you will lol. - Make us pay rising amenities when there are no amenities! Every year you will have the surprise to have unexplained rising on your rent even during the corona. They dont give a S about your struggle they just want more money and they will find several surprising ways to do so even pretending to care. - The parking gate rarely function resulting open access to our cars/belongings and strangers in residence. Many cases of breaking cars, stolen belongings and awkward people waling around: not feeling safe at all!! - The patrol or the security contracts have been stopped a long time ago (even if they dont say it) so good luck for loud parties and no check point of who is going inside. You ll cross the path of people visiting the Waterwall in front that want to take a random look on the residence or need to pee lol - Pool filthy with obvious dark dirt everywhere, when asked the management 'we will be doing it very soon'... I have been here 1 year and half and still waiting.. - gym equipment and restroom not replaced - no neighbor activities promoted by the manager pretexting always the corona impact and preferring give us stupid toys and free Starbuck cup to compensate...pathetic.. - the owners of residence, Greystar, posting their own amazing reviews when they never lived or put a step in here! This residence was nice before, 2 years ago, now it is degrading every day .. Unsafe, Dirty and no management, please RUN or come ready to defend yourself cause they are going to make you loose your temper and get more money from you. Lawyers welcome! read more

As of now (February 2018) I've been living in this property since summer of 2014 and I can definitely say that I plan to stay here as long as I continue to live in Houston. The team here for most part as remained together the majority of the time I've been living here. As someone who has lived in several other places in town - I know very well how uncommon that is. From the way the building is maintained to the dedication of the staff and eclectic personalities of the residents - it has always been such a delight to come home to this place. Especially to see the main concierge Chris always waiting to assist with a great big smile!! Can't beat it. read more

My experience has been really well. They staff overall has been very accommodating and they treat you well. The apartment is in close proximity to restaurants and the mall. This apartment host great events that able you to mingle and get to know people who live here. Madison is one of the leasing agents here and has been very courteous. Definitely should make Waterwall your next home. Madison will take care of you. read more

WaterWall Place Luxury Apartments - Apartments Near Me - Houston, Texas

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The management team has not been responsive since the property changed hands in November. Some amenities were cut. Rent payments are not properly recorded and my Bank is not receiving responses from them on an inquiry about late payment fees since my bank guarantees on time payment. The bank shows the payment was received on time but it wasn't deposited for 10 days during which time they charged a daily late fee. The continued to charge late fees for a few days after they deposited it as well. What a pain!! Irresponsible ownership. Employees seem less happy with the change. read more

I moved to Houston for work about two years ago and spent some time trying to find a safe apartment in a nice area with access to a park. This fit the bill: the finish outs are nice; the amenities are great; there is a concierge for most hours and security the rest of the time; and the leasing agents and staff are probably the most accommodating I have ever encountered. So it's probably no surprise that I am one of many residents to renew my lease. The resident community is quite close here, which is not something you would find in most apartment buildings. I believe the monthly resident events definitely have something to do with that. Overall, one of the nicest things about living at these apartments is its location. It is walking distance to the Galleria, walking distance to the WaterWall, and about equidistant (in time) from both airports (which matters if you travel often). Along with the typical amenities, there is also a car service that is available for residents to use Thursday evening - early Sunday morning (they even take you to the airports), and a concierge that will assist with other requests. Many of the residents have pets, and fortunately, there are some residents here that have a dog walking/pet sitting business. Our resident dog walkers are my heroes; for a pretty nominal fee, they walk my dog every weekday while I am at work, are always willing to walk my dog when I am running late from the office, and stay overnight with him if I have to travel. I'm pretty sure nearly all the pet owners in the building are their clients in some form or fashion, and for good reason. I can honestly say that I really enjoy living here and would definitely recommend it to others. It is truly a great community. read more

Things have gone downhill with old residents leaving due to non-response to their complaints on security or lack thereof (personnel and gate). Cutting down on amenities and hikes in rent every year. Location is great but that's where it ends! There is no luxury here! read more

I'm in love with my new place, the staff is very friendly and hard working, always willing to resolve any issues. Location couldn't be any better... It's the best. read more

WaterWall Place Luxury Apartments - These windows are amazing - Apartments Near Me - Houston, Texas

Had to write this review. I lived here for a year and since moving to another place I have come to yearn for this place. Sometimes you don't know what you have until you don't have it any longer. There is not a single thing I didn't like about this place. I moved because the new apartment is closer to where I grew up and I got nostalgic. Well, the new place is not even in the same stratosphere as Waterwall Place. I have the date of my move notification saved in the Drafts folder of my email. As soon as the date arrives, @ midnight I will be submitting my intent to move. The only downside is that it is a high traffic area because the Waterwall Park across the street is extremely popular. Other than that, it is perfect. Shout out to my man Pablo, he is the best. read more

Awful service. Nice residence but the staff will treat you like second class citizens. Staff is very unprofessional and rude I will never again reside in water wall place. They treated us awfully. They made me feel like a peasant and that I was wasting their time when I inquired about practically anything. It just just awful. The building itself is nice great amenities but if you have any issues do not go to the front desk they will belittle you. I thought about this review for awhile, I don't review much. But it was just awful. 1 star is only because it's mandatory, I would give them 0 stars if I could. read more

LOVE LOVE LOVE WaterWall! A very sophisticated feel, perfect location, amazing staff and top of the line finishes inside and out. You will not be disappointed. I forgot to mention that have a car service! read more

I do not live at the community. However I have worked with the office on several occasions with clients who are interested in living at the community. As a realtor, and considering the many bad experiences I have had at other locations, I appreciate how professional and courteous they remain considering the influx of traffic that is there every time I stop to visit. But they always follow up with me regarding making sure my clients have everything they need during the application and approval process. Thanks so much Lady and Emelie are amazing!! read more

Luxurious resort living. The staff is kind & their happiness is inviting & gives our community a feeling of home. The key security system is good & I feel safe. I have lived here a year & I could go on and on talking about everything we love. For a quick summary my top favorite features, huge kitchens with gas stove, big laundry room, high ceilings, big bathrooms, big closets, hot water never runs out, I get an email every time we receive a package, the pool & outdoor grills are beautiful, luxurious clean gym, Starbucks in the lobby, guest suites, valet trash pick up, amazing dog walkers, personal trainers, reserved parking & storage units, so clean, maintenance fixes anything immediately, conference room for meetings & an upstairs club room/ lounge, I have lived many places and WaterWall Place is special, happy & safe. It's filled with peace, joy, happiness, & safety. It's my happy place in Houston. Also our building's "front yard" is a perfectly manicured lawn and the WaterWall! read more

WaterWall Place Luxury Apartments - Living room for a two bedroom floorplan - Apartments Near Me - Houston, Texas

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Brandon M. has made my experience moving in such a breeze, he is so attentive and helpful and I appreciate that a lot. I had trouble with my previous residency and needed a place fast and he was able to help me pick the perfect apartment for me and get me moved in swiftly and easily. Definitely go see him for any of your needs- extremely great and professional customer service. And the complex itself is clean cut and very luxurious. Love it. Thank you Brandon!! read more

Alexis and Brandon in the leasing office have made our leasing experience very pleasant so far. Both were willing to show us multiple floorplans to make sure we ended up with the perfect home, which we have! I'm so pleased with my experience here so far. Can't wait to move in! read more

Love this place! Friends saw some of my IG photos in the lobby, pool area and thought I was at a posh resort. Very upscale feel. Great amenities and they're actually in the process of adding even more. Management very professional and goes out of their way for you. Centrally locates to both walk to dinner, activities or fast to jump on major roads to go a distance. read more

Very nice apartments with great floor plans and appliances. The sky lounge is a good place to hang out with family and friends. The gym is very well maintained and have many options to get in a good workout. Friendly staff and centrally located to everything. Traffic in the area is busy, but you can walk to most places. read more

Great apartments . Would definitely recommend to anyone looking for an upscale place in uptown Houston

Living at the Waterwall Place has been such a great experience so far. The leasing management team is awesome and they are always ready to lend a helping hand when needed. They have made settling in so much easier nd enjoyable! :) read more