Josh was nice enough to squeeze me into their schedule and sent a tech over to drain and clean the…read morespa that came with our new house. He walked me through step by step on how to check the water and adjust the chemicals so that I can do the weekly maintenance myself. Everyone I dealt with at the company was so incredibly nice. If you have any spa service needs, I'd definitely recommend them!

I had my pool refurbished by All Pro. It looked ok but wasn't leveled properly. They came back…read moremultiple times and spent many hours but each time it was worse than before. When I asked for another appointment to finish the job, I was told by the owner that they couldn't because the slate was bad! Really?! They had given up on me without finishing the job! I contacted another company in Waynesville who sent in their team and had the table balanced to perfection in less than 2 hours. It seems that the slate wasn't bad after all. After my experience, I couldn't in good conscience recommend them to anybody. Stay away!

Bought a Dynastyspas Hot tub from them 5 years ago. Recently it developed a leak, so I called them,…read moreand they had me fill out a service request. Never heard back, so I would call them weekly only to be told the same thing over and over again. "They would check with maintenance to see when they could come out. After the third week I asked to speak to a manager, or the owner, and they said the owner doesn't communicate with customers. Nothing but the run around out of this place....Save your money and buy somewhere else. Horrible service.

Exceptional service! Dave was my service technician. I had a couple issues going on with my indoor…read morehot tub. He stayed and worked diligently until it was completed. I definitely recommend them!

Great service - everyone we've worked with for furniture and hot tubs has been helpful and friendly.read more

Service guy said he would be here then Cancelled. Then played games about coming out and never…read moreshowed up. This went on for several months. I buy my chemicals online now and had service done from another company. They are terrible.

Hot Springs built our beautiful pool area. I made the mistake of trying other companies for pool…read moremaintenance. It was my worst nightmare. I was taken advantage of financially. I was told that I needed to replace parts that could be repaired. I spent thousands of dollars and still needed more work to be done. Enter Ivan and his Dream Team. My pool was corrected and I trust Ivan and so happy with the customer service. Hot Springs has expert training for their staff. I am so happy that the got my pool in excellent shape.

What a great team!! From Bruce in sales to the great guys on the installation team (sorry, I forgot…read morenames) what wonderful customer service. My first spa, they walked me through the maintenance with lots of patience for a new spa owner. My Hot Springs Beam is great - we use it every day.

I was shocked to read some poor reviews. Drake has been totally responsive, competent, and…read moreextremely helpful as I learn about my new hot tub and as small repairs have been required. He is always willing to share his knowledge and give real time walk-through instructions over the phone. In my experience, if he is away, he will say what day he returns... so I don't leave a message, but call him on the return date. I did that today and he called me back within three minutes and walked me through the problems I was having as well as advising me to contact the store. I bought it from in order to initiate a warrantied assessment and repair on a possible small leak. He is SO friendly and so helpful! I heartily recommend Carolina Hot Tub Solutions!!!!!!

Well, they definitely don't answer their phone. They're not good at responding. I sent one of them…read moreJared, which I really don't know that he even works or but he did answer the yesterday as of 25 February 202 but I some pictures as requested and I still haven't got a response about my hot tub as of the 27th I can see why they got a poor rating

This is my favorite place in Asheville outside of the mountains themselves. It's a weekly ritual…read morefor me that I treasure. The people, the atmosphere, the contrast therapy itself. The whole vibe is a welcome respite in a world that can constantly wear at you. And a great reminder of how many great humans there are :)

They got rid of the quiet area downstairs. I imagine they did so to make more space more people to…read morefit into the space in an effort to make more money. A tragic loss of an escape in a very noisy world. Nothing good ever lasts.

Update on previous review- Maintenance continues to…read moredecline- 1. In the weight room, many of the life fitness machines counters do not work. It is just a battery change but it does not happen. Secondly about half of the same machines have busted faces that cover certain parts of the machine. Yes...it does not change the working of the machine but it does show that the club does not care about appearance of the equipment. 2. On the tennis side- a big deal was made in the spring about how the outdoor hard courts were to be refinished to remove the cracks in them. Mind you the cracks have been there for over 7 years so this is not a new problem....as of yet there has been no fix. For the indoor court- the staff is lazy about cleaning the courts. The tennis ball fuzz is epic and only gets removed every 2 or so weeks. Removal is merely getting on a machine made for cleaning the courts but apparently that is too much to ask of the staff. In a similar vein, the automated ball machine is missing the remote that starts and stops the machine. It has been months now that this has been unavailable. I called the company that makes the ball machine and they said they could ship one in a week. But the club apparently has not made any attempts to fix the problem. Outdoor clay court maintanence has not improved. This is supposed to be a USTA (US Tennis Assoc.) premier club.....I would hate to see a non premier club.

AGE DISCRIMINATION!…read more One thing I really don't like is that they cut off the student discount at age 25. I am currently enrolled in a masters degree program where they recommend you do not work to focus on school, so us students are on a budget for sure. One of my fellow classmates introduced me to this gym, and we wanted to sign up but since she is 26, they would not let her get the student discount. This is ensuring that I also will not sign up, even though I am under 25, as I think that is totally not fair! Before we found out that she cannot get the student discount, we came in on a guest pass to check out the gym. I wasn't a huge fan. For the price they charge I expected better. The basic membership is $50 a month. I do like that they have group fitness classes as well as a pool. I'd say this is worth it if you really enjoy the racquetball and tennis facilities they have, otherwise just go to any other gym that would be cheaper.

Carson and his team just installed a new liner for our pool and did a fantastic job. The entire…read moreteam at Asheville Pool and Patio are always courteous and professional. They recently also installed a new pump and pool cover. We're loyal customers

These guys are awesome. We live in Cherokee an hour away and they always always work with us to get…read moreus what we need to balance the water. They've even taken our personal calls while they were on vacation. Installation went great. Was completed way faster than I expected. I'd definitely recommend them to anyone we know