[[HIGHLIGHT]]The staff at drop off and pick up were very friendly and helpful.[[ENDHIGHLIGHT]] My son is graduating from fire college, and his uniform came in and needed to be pressed in a hurry for graduation. They took extreme care in protecting the uniform and the patches and cleaned and pressed it in the SAME day. [[HIGHLIGHT]]I got a text when it was ready[[ENDHIGHLIGHT]], and when I picked it up, [[HIGHLIGHT]]I met Danny, the owner. Such a nice man with kind words for my son and his new profession as a firefighter/EMT.[[ENDHIGHLIGHT]] His son-in-law is one as well. I drove 25 minutes to Watkins and passed a lot of other cleaners, and I will continue to do so because they are so kind, efficient, and well priced--and you can tell they care about their quality and integrity toward their customers. FIVE STAR SERVICE! Thank you Danny for blessing us when I picked up the uniform! read more

[[HIGHLIGHT]]Updating from a 1 to a 4. After originally telling me they didn't have my clothes, Watkins found them today and it was just a system error.[[ENDHIGHLIGHT]] Can't give 5 stars because I didn't have my suit for the event I went to, but glad they didn't lose my things read more

Excellent staff and amazing services. I would recommend Watkins Cleaners to anyone in Birmingham!

The staff at cahaba heights was extremely rude and they do a terrible job. [[HIGHLIGHT]]The front desk lady was horrible to interact with.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I cannot express how grateful I am for them! I had an emergency with a bridesmaid dress and they took great care of me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I received a phone call update and a text message when my dress was ready for pick up.[[ENDHIGHLIGHT]] Please use Watkins Cleaners. read more

Hartford K. ,I've been using the services of this cleaners since moving to this side if town over 4 years ago.[[HIGHLIGHT]]The Owner and staff has always greeted me with a smile and should respect.[[ENDHIGHLIGHT]]I Their cleaning services is great.And they try to satisfy your needs when it cime to an emergency request such as same day service.They do offer this service if it can be brought in before 9 a.m. for cleaning some items.They are dependable and c professional.I will refer them to friends and family near their locations.Thanks read more

! I brought in custom drapes for dry cleaning, the owner himself received the drapes, looked at them and gave me a quote based on the style of drapes. These drapes have pin pleats and were originally pressed with the pleat. When I picked them up they had been pressed flat. Is it just me, or would most people assume an experienced cleaners would price a pleated drape as being pressed the same as it originally was?! Well, don't assume that from the Watkins owner, he said I should have asked for the pleats to be pressed back in and he would be glad to do it for more $. When I picked them up, both the owner and his manager son treated me as if I were wrong for assuming they priced the drapes based on a visual of the pleats! There are other local options, Watkins is no longer the cleaners they used to be! read more

It's a great spot to take your clothes. Even have same day service depending on quantity and timing.

Great people and good price. I was in a rush to get my suit dry cleaned. They were able to do it in a couple days on the weekends. Would recommend! read more

I have come here for years and they have always done a satisfactory job. That being said, I dropped off a load recently and it was not ready when I was told it would be ready. The next day, when I came back, I was told they had misplaced it. I did eventually get it back and I will say that they gave me a discounted price but unfortunately, once a dry cleaning place misplaces something (even if only for a bit), that makes me hesitant to use it in the future. I'll probably be checking out other cleaners next time. read more

They clean clothes well but after my last experience I will not be back. I took my $300+ duvet cover here for them to clean. They told me it would be ready in a Thursday, when I went to pick it up, they told me it would be that afternoon; I went back and it still wasn't ready. I came back Friday morning and after waiting 10 minutes, they informed me that they had "misplaced it". How does that happen? It's a huge king size duvet cover. They told me to come back before 6pm and they would find it and have it ready. Came back just now and finally found it and it was ready. The lady this afternoon was nice, helpful & apologetic but I definitely will not be bringing back my business back here. I'm sorry but their only job is to handle and care for nice, garments and that was not my experience here. read more

We have used Watkins Cleaners for years and appreciate the great service they provide. Recently I needed some alterations on 3 pair of slacks and I was so pleased with the final results. They were finished quickly and what I felt was a reasonable price. I highly recommend them and I will definitely use them again. read more

As mentioned in a previous review, Watkins is SLIGHTLY more expensive than a lot of other places. But you pay for what you get. And everything I have had cleaned here, has ended up perfectly. First off, they are friendly, and efficient. Which is huge for me. The cleaners are not a place you should ever stand around and wait for. The quality of cleaning is top notch also. I have taken many shirts in wondering if spots were going to come out. But as opposed to a lot of other places I have taken similar items, they have never pointed out what they couldn't do. Also a lot of places won't do varying stages of starching. It is either starched or not starched. But here, I can get the perfect light starch that I want all of my shirts to have. And they have never messed it up. Great quality cleaners. Highly recommended. read more

I had a small blood stain that needed to be removed on a silk item. I spoke to the owner over the phone and dropped off the item with him. He confirmed on both occassions that getting the spot out would not be a problem. When I picked up the item the spot had not been treated at all. I took the item to another cleaners that charged me 1/3 of what Watkins charged and removed the blood spot without problem. read more

Do not go here! I walked in today and a very rude lady wanted to charge 17 for each coat I had. When I asked why she said they are not a cheap place (suggesting I'm cheap!). I went to 2 other places and one place was 7 a piece and the other 4 a piece! Unbelievable. Do not waste your time here. read more

I drop off and pick up clothes every Saturday. The staff and family are very friendly and call me by name every time. "Hello Mr. C." They do a professional job each and every time. I can't recommend them enough. The best Dry Cleaners in town. read more

I had bought a suit to wear for my grandfather's funeral. At the time I owned a truck and with all my children and mother inside I had to place our luggage in the bed area. On the way back home it rained. Mildew ended up building up on the suit. I took it to Watkins Cleaners in an attempt to salvage it. That was roughly ten days ago. Today I go to pick it up and a male employee brings it up to the counter in a black trash bag and tells me they could not fix it. I then ask for them to give me the suit protector I had given them the suit in. The man told one of the employees to find it. I then began to open the bag to look at the suit and the man says please remove the suit from the counter because he did not want it to get the counter dirty. I told him that I was not going to put the suit on the counter. He said you were about to. I told him no I was not. That I was only looking at the suit and he was making an assumption. I then noticed that it appeared that the suit had not been attempted to be clean. So I ask if it had. The man replied it couldn't be fixed and I said how do you know if you didn't try. To add to this I was asked on the original pickup date of Friday (06/07/19) if they could have more time to try and clean it. With the man's negative attitude toward me, and their failure to try, I said I will report this. The man responded back "Who are you going to report this to" in a sarcastic tone. "There is no one you can report it to". I then educated him on the fact that there were many ways to report it by writing a review on all the various sites. He said, "So, good luck with that, we will still be here". I stated not if you continue to treat customers this way. I then asked the guy if this was a family owned business and if he was part of the family. He stated "Yes". Then the guy said I know where you work at. I said: Oh yeah, where. He stated a business. I advised him that I did not work there but was rather a retired U.S. Army veteran. I then explained that because I had worn a shirt with their logo on it didn't mean I worked for someone and that he was making another assumption. I asked him if he was a member of the family business and he said yes. I said I assume the father owns this business and would like to talk to him. He said about what, he was the one that told me to give you back the suit. I said about your bad attitude and how you attack his customers. He said. It would not matter. I said if I was the owner and my son talked to my customers that way I would have a problem with it. They were not able to locate my suit protector but replaced it with another one. After that, I left. If I was the owner of a business that I allowed my son to work in and represent me and he treated my customers the way he did me today. I would fire him. Especially, if I had worked all my life to build that business and make sure it had a good name behind it. I then took my suit right around the corner to a competitive cleaner. Not only did they say they would try to clean it but the price was three times less than what Watkins wanted to charge me, I have used this cleaner before and highly recommend it over Watkin's. They are Spin Cleaners. read more

Watkins Cleaners has the best customer service I have ever experienced anywhere. Not only that but they are a certified green cleaner and there results are great. I can not recommend them enough! read more