Was once a great locally owned business. Has since been acquired by some private equity firm who…read morehas been buying up local HVAC businesses. Customer support used to be great, now it's an AI chatbot. They used to be highly trustworthy, now it's an upsell attempt each routine checkup visit. To top it off, after 12 years of being a Classic customer, their new computer system cannot seem to remember my address, and the techs who show up (once I correct the address every time) have no info about my system. Now they are spamming my phone with stuff about plumbing, electrical work etc. The techs working there are still good, this is not on them.

We were long‑time (6+ years) customers of Classic Heating and Air with a monthly subscription for…read morediscounted service and twice‑a‑year maintenance. Our most recent experience completely broke our trust. During our winter maintenance visit, the first technician said our furnace had a cracked heat exchanger and needed to be replaced. Concerned, I asked for a second tech. He confirmed "cracks," said the inducer motor was failing, and recommended an $8,000 furnace replacement. When I asked about warranty coverage, he repeatedly insisted the equipment wasn't under warranty because it likely wasn't registered when we moved in seven years ago. He also pushed replacing our AC due to upcoming refrigerant changes (R‑410A), quoting $20-25K for both systems. Feeling unsure, I agreed to the furnace replacement and paid half upfront. Still uneasy, I checked the manufacturer's warranty myself. Within minutes, I confirmed the furnace was under warranty, 40 years on the heat exchanger and 10 years on the inducer motor. I called Classic to cancel and get a refund. It took two calls before a manager responded. He processed the cancellation but offered no apology or acknowledgment. To verify the furnace's condition, I brought in another reputable HVAC company. Their tech explained the supposed "crack" was actually a scratch, smooth not structural and the inducer motor noise was likely from slight imbalance. Neither issue required immediate replacement. He also noted their techs are paid hourly, not on commission. I can't say whether Classic's technicians work on commission, but I felt there was a strong incentive to upsell expensive replacements we didn't need (conflict of interest). I canceled our subscription with Classic and explained why, but no one followed up. I'm sharing this so others don't end up in the same situation. Always get a second opinion and check your equipment warranty, it can save you thousands.

Highly recommend them. Technicians were on time and very nice. Told me everything they were doing…read more No pressure. Did a great job and repairs were done quickly. House is already cooler! Honest and reliable.

Highly, highly recommend Tiger Air! I have used many other AC repair companies in Dallas, and Tiger…read moreAir is by far the best. They are extremely knowledgeable, professional, and always do great work. I have used them twice already and plan to use them again. Tiger Air also goes out of their way to ensure good customer service, which I really appreciate. My AC went out on a late Sunday afternoon and I had dinner plans that night that I could not miss. Tiger Air offered to come out at 9:00 p.m. on Sunday evening, after my dinner, and had my AC up and running again within 30 minutes!

Easton and his team are truly a God-send. I've worked with Easton for 4 years and anytime I've…read moreneeded him, day or night, he's been quick to respond and efficiently service our AC without breaking the bank! He's the first call I make for any questions on HVAC and one of the most honest, consistent, and reliable vendors I work with for my home.

I had a good experience with this company. Communication was fast even if it was late when I…read morereached out. The tech came on the said time. The tech was very knowledgeable and efficient.

Great guys, explained everything well, found two separate but interrelated problems, fixed it all…read moreand even saved me money by suggesting some DIY things I could do on my own. Fast service and a great price for the prompt fixes. Highly recommend!

It started off well and it turned out bad. These guys showed up on time and Ruben is a very good…read morecommunicator, they came out a few times and replaced several parts along the way, yet the AC kept shutting off on itself, I thought it was a complicated issue and I kept calling them back. After 4 times, I decided to call another company and within minutes the other tech found the problem and it was a very inexpensive clogged filter. It's OK for a company to be unable to find an issue, but selling expensive fixes that don't solve the problem it's unacceptable. I requested a refund and hopefully they'll take responsibility.

Christian did an excellent job. He is very curteous, respectful and knowlegeable. He explained my…read moreissues prior to resolving and gave me pointers for the future.

I wanted to share my experience with the new AC system we bought in 2022 as well as the company…read morethat installed it. It's a Daikin Fit 5 ton zoned system. First two years were great. Last summer it went out. The company that installed it came out 16 times between July and November. Multiple boards replaced, new wires run as well as a new eev on the indoor coil. They even had to replace the damper between the two zones because during the initial installation, they installed the wrong damper (yes, they admitted this). There's probably more but I think I've made my point. So why am I posting this? Well, because the AC has been out again for a week. Go figure. Also, I've asked for several call backs, including from owners and have had none in a week.

Yes, I double checked. It WAS you guys. The reason you have no record is that we didn't wait 5…read moredays in this heat and went to another AC company to get our issue resolved. By the way, your ratings are pretty bad already.

These guys are the best! They are honest, quick, and have fantastic follow-up. I have several…read morefriends who now use them and love their service.

I got an immediate response and had someone at my house within an hour to address a clogged…read morecondensate line. The service cost was a great value for the scope of work. Kept their card so that they'll be my 1st call next time we have a drain issue here.

We had a great experience with Alert Drain & Sewer. I talked with Jason ion the phone and he was…read morestraight forward with what needed to be done and the cost. Even though I knew what was needed because of previous work, other plumbing companies kept insisting on a service fee and assessment. Jason and his sons came out, ran a hydro jet, and were done in 30-40 minutes. They were all very pleasant to deal with. Well done Alert!

We have been using Rock Solid in our Frisco home for over five years now & absolutely rate this…read moresmall family business with five stars. The quality of work has always been excellent & we have never had issues with pricing. Always feel the work will be both explained to us & performed without issue. Have no concerns whatsoever with this business & enjoy the interactions with anyone from RS they send to do the work.

Our upstairs AC wasn't cooling. Rock Solid was able to come out quickly, and started with the most…read moreaffordable options to fix rather than trying to upsell on things we didn't need. If you're looking for an honest assessment and fast work, Rock Solid is a great choice.