I had a minor, although expensive to repair, fender-bender. AV Collision Repairs not only offered…read morethe lowest price and did an excellent job (see the photos), but also went an extra mile on their own initiative. I had other minor bends and scratches on both fenders in the back and AVCR cleaned those, too, at no charge! That is commendable and deserves five stars.

I can't say enough about the guys caliber collision off of Trevor Avenue in Lancaster. They treated…read moreme as if I was the mother thank you B Laughlin.

House of Customs is literally the only place I would ever take my vehicles. The quality is…read moreexceptional! The customer service is amazing. Tim is so kind, understanding, knowledgeable and really makes the whole process easier. Between Holly and Tim they work well with any insurance issues, so it eases any of our burdens. The value is remarkable. I've gotten quotes at several locations and every time they beat the price by a lot. Their work is the best quality I've seen. They will forever be my family's choice for auto body shops and the only shop I will ever recommend.

I've been to House of Customs twice and both experiences have been great. They're prompt,…read moreorganized, and had my car ready in less than a week with no issues. Tim is especially helpful--always patient, honest, and makes me feel comfortable asking questions, even about things outside his specialty. Super thankful for their service and highly recommend

I requested and received a quote quickly via text. Stopped in on a Friday to confirm the cost and…read moreavailability. The corrected cost for the bed liner was $795 as we have an 8 ft bed and it has a 5th wheel puck. We were able to schedule our appointment for the following Tuesday at 0800. I was able bring it in and was told it would take 5-6 hours. They quickly took it back after taking photos and finished in 5. They sent me out to inspect the job before taking payment to make sure that I was happy with the product. It looked wonderful and will protect the bed while we travel. I am very pleased and highly recommend Five Star Auto.

Recently took my car over to Sami and the guys at 5 star after some clown crashed my car. I was…read morereally nervous knowing how much damage was done and if the color would match and panels be straight. After speaking with Sami we agreed to get the work done and he kept in touch through the whole process sending pictures and text regarding work being done. Once I received the call to get my car back I was shocked on how it looked. Glossy wet clear, paint on point, panels line up, couldn't even tell the car was wrecked. Prior to the accident I honestly didn't want my car and was considering selling it, not any more lol. I will go back and take future projects and highly recommend them to friends and family. 5 stars for 5 star.

If I could give this shop 0 stars, I would. Our vehicle has…read morebeen in their possession since an August 2025 accident, and we received it back once but had to send it back shortly after due to ongoing issues caused after their repairs. First, we were told the used turbo they installed was faulty. Insurance approved and paid for a replacement. Then we were told the catalytic converter was damaged due to the failed turbo -- insurance paid for that as well. When we were supposed to pick up the car again, there was no communication. After we followed up, we were suddenly told by Jessica the engine is now blown, allegedly due to damage from the turbo failure. Insurance denied that claim. Jessica stated she did not trust her own mechanic and wanted Ford to provide a second opinion, repeatedly assuring us nothing would be out of pocket. However, we later received a call from the dealership after they towed it there saying we would now need to authorize and pay until fault was determined -- completely contradicting what we were told. Communication has been inconsistent and unprofessional. At one point Jessica spoke negatively about her own mechanic, then later changed her position. When we asked for clarification, she was loud, argumentative, and accusatory instead of helpful. We have been without our vehicle for months and still lack clear answers or full documentation. I would strongly caution anyone considering this shop. I don't know how this shop was rated best in the AV! No manager has reached out to us during this process and their employee Jessica is rude, yells at customers, and hangs up the phone rather than take any accountability for the failed information she provided. We are still waiting for Jose the manager to contact us. Jessica stated we can talk to him or we can come into office to talk to her directly which we took as a threat. I am Looking into an attorney if things do not get resolved or explained and would recommend any shop then this one if you can!!

Came in for a quote regarding some light dents and paint transference. Upon inspection manipulation…read moretactics were involved by utilizing sounds as if the damage was particularly bad, and even told that it was bad. I informed the individual that I wasn't sure if I wanted the work done because I truly didn't care enough, (I'll be trading this car in, and the milage is over 100000). I also informed them I didnt care about any paint chips as most of the paint was simply paint transference from the hit. The quote I recieved was $4200. For light dent removal. I have had my entire front door, headlight, side mirror and front panels completely destroyed in the past and was quoted literally in 5k and had it all replaced and looking brand new. The quote I recieved here was absolutely outrageous. Don't get me wrong, I'm sure they probably do great work as there are many positive reviews, if your insurance is fronting the bill or if you don't have to worry financially as much. If you're someone who prefers to budget more and recieve high quality work, this is probably not the place for you. I have attached photos of before the quote and after when I buffed out the paint transference myself with hand sanitizer and my fingernails. Wishing you the best.

Great service! We…read morebrought our Subaru Ascent in for a dent that we had in one of our passenger doors. They got us in and out in less than an hour and it looked so good I couldn't even find where the dent was taken out! Price was very competitive and a great value compared to body shops that quoted us hundreds more.

Unfortunately, I've had to take my cat twice because others just don't pay attention but thankfully…read morehe's around ! Great service . Excellent work and fast ! Save yourself a lot of $$$

Excellent service. Super friendly. Tony gave me a great deal and didn't over charge me. Would…read moretotally trust them with any car body work.

I couldn't be happier with the hard work from the team! The moment I walked in, the guys were so…read morenice, gave me their opinion on the condition of my vehicle's current state, we're patient as I decided, gave me a deal and even Ubered me home when I left my car. I never felt pressured to make a decision. I'm so glad I came in! Their customer service is fantastic and their work is AMAZING. Walking away happy is an understatement. Do I recommend? 100%! From start to finish, everyone in this office was so pleasant. Thank you team!

They were awesome. They fixed my car in a timely manner. When I needed them to work with my…read moreschedule, they did.

Always the best. Used many times the last 40 yrs. Ken, Don, Tony and the son, Adam maybe.read more

Dave and Shelby are the nicest people ever! Their service is honestly impeccable they make you feel…read morevery special and like they really care about your needs... We brought two cars to them and they fixed them both looking like new. I'm serious I love them as much as there work. Amazing folks with very fair prices. Thank you both for going the extra mile! Kent and Janice

Dave and his team at Critical Car Care were able to fit my Travel Trailer repair into their…read moreschedule wonderfully. They coordinated with my insurance (Progressive) to get supplemental estimates submitted and approved in a timely manner. The team at Critical Car Care paid attention to not only the repair at hand, but also how it would integrate and age with the rest of my trailer. They went so far as to utilize the trailer's own design to blend in the repair, leaving it undetectable. Absolutely some one I would trust to do another repair, especially when they are clear and concise with their communication and genuinely make you feel like an old friend.