This store has everything I want for my brand new basement. From Home Theater audio and seating, to pool tables and game tables- they have 'all the fun' as their commercials say. I found incredible deals on outdoor furniture (marked 40% off) and on above ground pools too. The standout was the incredible sales team. They had informed answers to all my questions, and didn't feel like I was pressured at all to make a purchase decision. I really appreciate working with someone who is knowledgeable and has my best interests in mind. Thank you Watson's! read more

I went to Watsons last weekend. Worked with a large black lady who was so aggressive my husband went to the car to wait for me. Nice merchandise but overbearing sales person. I attempted to stay and shop around but, it was even too much for me. I myself would prefer a educated sales person who can speak properly. I'll try Dayton next week. Sandy read more

I went to Watson's because of their impeccable reputation. Well, this is the WORST customer service I have EVER experienced in my life! They recommended their "specialty electrician" to run my lines to hook up my outdoor hot tub. I figured I'd spend the extra money to use the electrician THEY RECOMMENDED in order to get the job done right. This took place July 2010. As my new $100,000 addition was being inspected, it FAILED due to improper/dangerous INDOOR wiring that the WATSON'S ELECTRICAL CONTRACTOR recommended to me. I contacted Watson's and they told me there is nothing they can do. and that they had stopped referring Burleson over 6 months previous due to multiple complaints from customers. I asked them to at least refer another hot tub trained electrician to me and they told me they don't have anyone that services my area!!!! OMG! Seriously! I'm in Kenwood, OH! I contacted the electrician, Roger Burleson (Burleson Electric) and he ADMITTED that he always uses INDOOR wiring to save money for his customers because hot tubs are never inspected! He agreed to come out and change it for me. THREE times he stood me up - losing more income (because I had to cancel clients of my own)... After contacting Watson's for the past FIVE MONTHS, the assistant manager, Dave Barden, told me that he spoke with Burleson and that Burleson told him I ASKED for the cheaper indoor wiring!!!!!!!!!!! In my LIFE I have never heard of such an outright LIE...and the mere fact that WATSON'S would even consider taking this sociopath's word over a customer is just mind-blowing! Then Dave told me that Burleson would fix the wiring for $500 more and that there is nothing else that Watson's can do for me! I provided Dave with the estimate of another electrician and he told me that Burleson said the guy was ripping me off! REALLY? Why can't Watson's recommend another hot tub specialist? Tell me: would you want this guy to come back to your house? NEVER EVER EVER TRUST this company!!! Watson's sells the product and have no care in the world what happens to their customers after the product leaves their store! I now have a liability on my property; I haven't been able to use the hot tub since winter of 2010 knowing that it could hurt me or someone else; and Watson's refuses to take responsibility. They refuse to return the item; refuse to even find me another contractor; refuse to pay for someone to do the job right....and meanwhile, I have no possible way of passing my inspection! read more

Wow. I couldn't believe how knowledgeable these guys were about wood stoves. They only carry one brand (Vermont castings), but it is definitely a top of the line product. We visited several stores that just sell stoves, and they couldn't compare in knowledge, helpfulness, or courtesy. Plus, they discount from the list prices, and offer 12 months same as cash. So far, I'm pretty impressed. read more

Purchased my pool the first week of April. I was then told, it was out of stock. Then it arrived the day after Easter. The delivery was set up. We ask for them to deliver in the back of the house. There was a large area that our trampoline had been sitting on and was no longer there. It left a very obvious round circle in the yard. This location would have been away from my dogs, on flat land, able to cover and protect and near the spot we wished to have the pool installed. The pool was not delivered in this location. Instead, it was thrown on the front side of my house (on a hillside) 200 feet from where we wished to have the pool installed. We have a barn lot, that the truck could also easily turn around in. Had my pool been delivered to the back of my house, large ruts would not have been dug in my front yard due to the truck deciding to turn around in our front yard. We contacted Watsons and the service manager never responded. On May 11th, my pool had still not been installed or contact regarding the installation had not been made. My dogs then chased a small critter under the boxes and tore into the boxes that were not moved to our location, ripping the cover. I contacted Watsons and Kim had the service manager make contact with us. He offered a gift card to solve to solutions of the ruts but still did not come to move the boxes or offer taking this mess that was left and bring a new pool to be installed. On May 18th the installers arrived to install the pool to find that the uprights were broken due to the throwing of boxes from the delivery driver. The dogs are on a wired collar and had Watson's delivered to the proper location, nonoe of the box issues would have been, however the broken upright due to the driver not being considerate of the material would not. On May 23, the pool was installed and now I have a hole in the wall that is claimed to be "manufacturing" and basically I am left to no other option but to wait until fall because my swimming season is dwindling away. I also wasn't contacted about this hole in the wall until after the pool had been installed completely and the 2 inches of water poured into it to smooth the liner, leaving me no other option but to keep the pool until the fall or lose money on the water too. I then spoke with Patrick, the service manager. He offered to pay for the cost to refill my pool and the chemicals this fall for when they decide to tear down and reinstall a new pool and liner. No discussion of the delivery issue, the pool installation issues, the back filling of the huge trenches left around the pool that we will need to do again. Just the offer of "we will give you a new pool in the fall and pay for your water and chemicals.I spoke of concerns for the deck that we wanted to build and also concerns of it leaking this summer. He said "they duct taped the hole." He then said that I could fill the pool and the MISSING PARTS for the filter (hose, sand and also seat caps) would all be sent to Perfect Pool and they would deliver and repair it the next day. I then purchased loads of water for my pool and continued to run the garden hose. My pool filled and then we lose 2-3 inches due to the missing parts of the filter. We were not told to not fill up the pool. In fact, they knew it was being filled because I was concerned over not having the chemicals moving through it. They arrived 3 days after the installation, repaired the filter, and we began to fill again, only to find that on Saturday, May 27th, the installers did not seal the skimmer and ONCE AGAIN the pool has lost water and leaking out the money that I continue to pour in it. I want Watson's to make this right. I've been in contact with Debbie, who tells me to contact Kim. I've ask Debbie to have a regional manager, someone who will listen to our concerns. I will never recommend this business to anyone and I intend to let many hear my story, including the local trouble shooter news reporter. I purposely went to Watsons the first of April to purchase this pool so that it would get installed and be ready mid May. To say that I'm disappointed is an understatement. I've spent almost $5000 and still unable to sit in my pool on an 80 degree day. I've expressed concerns over the maintenance equipment not being the one offered in the lazy man package to only get the same comment "I will talk with Kim." Why can these parts and the cover that was destroyed not be delivered and why have they not already been sent to my house? I would like to know how Watsons plans to make this customer satisfied? I'm to the point to of saying come take it apart and give me my money back. It's OBVIOUS THE MY MONEY that you received in April is not enough. I should not have to continue to contact and beg for my pool to be ready and parts complete. If I could find a way to attach the pictures of this fiasco, I will. I have sent these photos to the manager. read more

Well the update for Watson's pool store is horrendous...after multiple times of calling super Frank the customer service whiz kid, that is not meant with much respect, but we will get to that. Frank and his pool install team lied about calling multiple times...see, they said at least 3x Mr Johnson, we left you a message...funny thing is Mr. Johnson doesnt have voice mail set up on his phone. We were tired of the fake call run around so we went directly to the store to speak to a manager and low and behold Frank shows up too...the manager cant reach install and neither can Frank...all we asked is too make it right and stand behind their word. We wait and frank gives us a gift card and sends installer to our home...installer is in hurry puts down broken block for the support they never make berm to protect liner, so our liner sucked to the block during the fill and put a quarter size hole in pool floor...the pool fills and we lose water slowly. We call and of course it is not their fault and they will look at it...we come home and there is a pump in our pool...thanks for the heads up..and its draining all 14,700gallons into my neighbors yard because they just dropped the hose near sidewalk, 2 days ago..we just called Frank and he informed us rudely that a message was left...once again Mr Johnson doesnt have voice mail set up Frank so find a better excuse..he also tells us we cant get a pool or installation locally , im pretty sure he is misinformed because asap is down the road and their professionalism runs circles around Watson's...so still waiting for that repair, im guessing a call to BBB and an attorney are next on the list . read more

We had bought a pool from this place at the beginning of May. We were excited about buying it that thought that that early, we would be able to have it installed in time to actually be able to use it this summer. The only thing that has been a positive experience with this place is the salesman. He talked a big game however the rest of this company has not even came close to delivering on their promises. They set us up with an installer that was going to contact us, but never contacted us to set up the pool. After several phone calls and several days taken off work for days that I was told they would come out and install I finally contacted them, the guy said everything is on hold because his girlfriend was having twins. Now that the guy has had twins I have been rescheduled twice due to weather... which is awesome because both days he canceled I was not informed and had to call myself + the weather was sunny the whole day. I called Watsons who said they could set me up with someone else. The person that they set me up with has yet to give me a firm date on when my pool will be installed. It is now almost the end of June and I have payed for a pool that has sit in my garage since the early part of May. I have called Watsons several times to have this taken care of and no one will help me. I had attempted to call them again today and was told I would get a call back in 10 minutes. % hours later I am writing this review. I'll never buy from them again. read more

I purchased a pool in Early April was told by sales Rep. it would be installed within 2 to 3 weeks. It took 3 weeks just to get delivered. If we would have known that we could have pickup pool ourselves. Because they go by when the pool is delivered to your home that's when you are placed on an install list. So far all I have gotten is lies from both Watson's and installers. I live in Kentucky and they keep using the excuse that the rain is pushing installation out. It may being raining in Ohio, but my ground is dry and cracking. Well here it is June 20th, I was scheduled for insulation on June 15th, no show no calls, June 19th, no show, no call, June 20th no show, one call to say you have pushed out until Friday June 23rd!!! Knowingly that the forecast is calling for rain Thursday and Friday. This is the Ammo that they use.They are checking the weather forecast and scheduling installation on the days they know its going to rain or forecast is calling for scattered thunderstorms. That's the day the give you and call you 5 to 6 hours later after they were suppose to arrive to reschedule again. So, I guess this is the new way to do business with Watson's. I have been purchasing from Watson's for over 25 years and I promise I will never buy anything every again. Good luck to the customer who believe and trust in there busy. Your next!!!! read more

Stop!Run! this is the worst place to buy a pool from. I purchased an above the ground pool on February 25, 2013 and after threatening to have them come and pick it back up it just got installed on May 30, 2013. It is still not in swim status, because Watsons need to come out an install the half deck and the ladder to get down in to the pool and they told me they can't do that until June 15th. I have called my salesman 5 times and left a message and still to this day have not heard from him, but he was quick to make a sell. I will never purchase anything from them again read more

Customer service poor.my husband and I went to the Sharonville location and after being in the store for over a hour no one offered any help.I then noticed that multiple persons all over the age of 50 years were not being approached to be assisted. SALEPERSONS have not learned that this is the age group with the most free money read more

Only one star as zero isn't an option. I purchased a high end bar setup for my home well over a year ago. The trim was broken upon delivery (drivers claim it was broken on the truck but who knows). I was told to keep the bar and the service department would come out and repair. After months of phone calls and being told "someone else" ordered the wrong part I finally gave up. I still get an occasional call to ask if the piece was ever fixed and promised it will be taken care of. It is never followed up on. I had to repair myself. Very disappointing given how much I paid to receive a defective item and had to pay more to have it fixed. Would not recommend Watsons due to extremely poor customer service read more

I am just wanting to give a review of my experience at Watsons in Sharonville. I bought a pool from them on May 11. When I bought it I was told that it would be installed in less than two weeks. They also told me I would have a call from the installer in 48 hours. Well I have made 4 calls to the store and to the installer. He will not call me back. It is now June 2 and I drove a hour one way to go up there and the manager really did not care. Only after telling him to figure it out now or they could pick up the pool that has been setting in my garage they called another person to get it installed. Really bad customer service! read more

Today I finally made the decision to make my furniture purchase. I called the sales department to ask for my designer Michele and they tell me she's been let go. She was seriously there last week. I spent hours with her on my order and there is no way to retrieve the information. Apparently I will need to start from scratch. I have a new baby in my house and I don't have time to deal with such unprofessionalism. I do not suggest anyone choosing this company. I'd give them zero stars if I could. read more

I bought a Dimplex electric fire place, 300 BTU's, heating area 400 cubic feet. It does not heat as well as the unit at the showroom in Florence Ky. and the remote uses the batteries in about four days, even in the summer when it is turned off. Had service come out, he told my daughter that the batteries were dead, put his hand in front of the fire place and said it was ok. Charged me $89.00. read more

I purchased a Fantasy Spa Drift Hot tub a little over a year ago. Four months after the purchase, the computer board and heater failed. Watsons sent a service person, Andy, who replaced the bad parts at no charge to me. He didn't even properly secure the light before leaving. Six months later, same problem and now the warranty is no longer in effect. I have spoken to several people at Watsons and been treated very rudely. I called the manufacturer of the hot tub, Watkins, and both Steven and Wayne contacted me, were concerned at my treatment and said they would pay all the expenses to fix my tub and advise Watsons to take care of it. I called Watsons to schedule the repair, they say they know nothing about it and want to charge me $1000 to fix parts that were defective to begin with. Today I was hung up on again. We have purchased hot tubs and a gazebo in the past and had problems then as well so I do not recommend doing business with Watsons any more. read more

Just bought some outdoor patio furniture. Did not receive the high pressure sales tactics. In other words the sales guys were great, received a very fair deal and the furniture is to be delivered in two days. And my wife came out of there happy which says a lot. I will be back! read more

In 2012, I purchased 6 electric theater-style brown reclining chairs and had them delivered and set up in my home. Two years later (2014), one of them stopped working (reclining) and then another stopped working in 2016. I decided to investigate to find out what the problem is. I turned the chair over and discovered that the cord was wrapped all the way around the track which allows the chair to recline when you push the button. This back and forth motion of the track caused the cord to be sliced to where the wires were exposed and caused the chair to malfunction. I turned the other chairs over to see if they were assembled the same way, which they all were. I immediately called Watson's to let them know what my issue was and why the chairs stopped working. She had me take photos with my phone of the damaged cords and text them to her. After only 10 minutes, she text back and said it was nothing she could do because the chairs were out of warranty. I explained to her that this wouldn't have happed if Watson's delivery guys had assembled the chairs properly. The only suggestion she gave was to call a repair company which would be at my sole cost and expense. I declined to take that advice because Watson's is at fault and should be their cost. These chairs were not cheap, paying approximately $3K. I'm going to chuck this up as a loss and will NEVER do business with them again or refer anyone else as I have done in the past. BEWARE, if you purchase anything from them and have it delivered make sure the assembly is done correctly. From a highly disappointed customer. read more

My family needed to replace a set of gas logs. We had an excellent salesperson who knew his stuff. It was low pressure, but he was very helpful in helping us make our decision. Would recommend Watsons for your gas log needs! read more

5 yelps for watsons! I have bought 3 pools from watsons in my 30 years of marriage my newest pool being 5 years old. My skimer basket fell apart when I want to Western Hills outlet they said they did not have the right size basket and I should call the Sharonville store the lady that handled my problem was awesome she had told me that the company that made my skimmer was out of business and she would check to see if she could find the right part for me she called me back within an hour and said she thought she found a basket that would work she FedEx it out to me overnight I got it the next morning all at no charge in my book customer service goes a long way so I give watsons an A+ read more

Staff was extremely helpful and friendly. They took the time to explain in detail all of the benefits and drawbacks of every swimming pool. I was also offered an upgrade at a discount and given a major break on installation. If the installation goes as well as the purchase, I'll be one happy camper! read more

The selection and sales staff at Watson's was great. We purchased a patio set in September and loved it so much, we went back to get some additional matching pieces. Our salesman Mark was very helpful and knowledgable but not pushy. read more

While trying to buy a bar on budget, I was surprised to find an affordable bar at Watson's this last weekend. Tom McGraw was very helpful, never pushy. They even let me pay $100 down and hold the bar while my basement gets finished. read more

Nothing but great things to say about my recent purchase at Watson's. Perry was able to pinpoint exactly what I needed, and he provided me with a terrific pool table at a reasonable price. Can't wait to start playing! read more

Very poor experience! Once the sale is made, the service is done. Bought a fusball table as Christmas present for 8 year old boy. Tried to deliver broken table the week before Christmas. Rescheduled for boy's Birthday. Second table was also badly damaged . Randy , salesperson, was unapologetic about situation. Said it was our problem that we refused delivery. Couldn't reschedule for several weeks! Thanks for blowing Santa and not even caring! This will be our last experience with Watsons read more

It took 3 months for the furniture to be delivered and when it arrived the order was incorrect. They did refund the delivery and set up charge. read more

I purchase fireplace doors in December , we received them and were installed . The doors had scratches on them , so I called my sales rep, and they contacted me with a Kelly F. who would be handling this. Kelly told me she would reach out with the manufacturer and get back with me . finally around March I called her and nothing has been done , Kelly was trying to get touch up paint and then called me back and advised me there is no touch up paint. I gave her the information on the doors and she should order them . A month later doors show up at my house, they were the wrong size, ( losing patient) I called Kelly and she had no idea who sent them. She called the manufacture and they sent them, the wrong size. She said the manufacture would sent the right size. , two weeks later I had to call again. By now I went over her head and spoke with her manager Rico , I voiced my opinion to him and he would check into it , he called me back leaving a voice mail on my phone basically saying he will check in to this and compensate me with a sweet deal on the doors. So waited because Rico said he would call me the next day , I waited a week no call. I spoke with his manger Johnny and finally received a call back . The doors were installed. I told the installer to ask Rico about the sweet deal. Still no response , I emailed him 2 times. It took over 5 months to get new doors, only on my persistent of calling them . What a great customer service experience with Watsons , this is not the first time we have had problems. read more

Very disappointed with the issues I had with my pool installation. Paid extra to have the installer come out because I had a existing deck and wanted to upgrade my pool. Made sure EVERYONE was aware it had to be close to my deck and the same height. Same size pool went in that came out. installer came out and looked it over and told me this would be a easy job and he could meet my demands. Well the day of the install halfway into the pool setup I questioned the placement and height of the pool and the installer told me that his job was to just come here and install a pool. Didn't even want to talk about the per meet we had before he took the job. His reply was Watsons doesn't pay him anyways to install pools. This was bull crap. After several e-mails and calls to Watsons I was told a troubleshooter would come look at the issues. Long story short ,after 2 weeks the only thing Watsons would do is offer me a gift card for my troubles. Now I have to have someone come in and redo the pool. Its like pulling teeth to get a response from the service manager. You preach Customer service is your "Priority" . When does that kick in?? Thanks for ruining my summer Watsons. Lesson learned!!! read more

I bought my new pool to replace our pool on April 5th 2017. We thought that if we purchased it that early, we would be able to have it installed in time to actually be able to use it this summer. The salesman was awesome, but that was the end of awesome. They set us up with an installer that never contacted us to set up the pool, and when I contacted them, the guy said everything is on hold because his girlfriend was having twins. That guy proceeded to call me 5 times and hang up, once being 1 AM. When I called back, he denied calling me and said he didn't know what to tell me because his girlfriend is having twins and hung up on me. I called Watsons who said they could set me up with someone else. The person that they set me up with has yet to give me a firm date on when my pool will be installed and they have a full voicemail box so I can't even leave a message. It is now mid June. I am paying for a pool that I can't use and have no idea if I'll even be able to use it at all this summer. I can't return the pool and go somewhere that will actually install it because I purchased it almost 3 months ago. I have called Watsons several times to have this taken care of and no one will help me. I'll never buy from them again. read more

I had to order a replacement track for my above ground pool. I called ahead of time and the parts dept. told me that the part would take 2-3 weeks at most. So I ordered my part in the beginning of May. I figured this would be plenty of time to get the pool up and running for the summer. It has now been almost 8 weeks later~ AND STILL NO PART! I called on a weekly basis and received the same response from the most rude and incompetent employess that I have ever had to deal with. They have made one excuse after the other. The best excuses that I have gotten recently are: The part comes from Canada~which take a very long time. BTW I work in the shipping and receiving field~in which I ship and receive things daily from Canada, so I know it doesn't take forever~2 days tops. Give me a break! I also have been told that because of the 4th of July holiday it has set them back a week or so. Really. Oh and the best one....This is our busy season so there is nothing we can do~~~Really, you don't thinkk that I am aware that your busy season is summer and you don't sell many pools in December~give me a break! Long story short.....STAY AWAY FROM WATSON'S!! And STAY FAR AWAY FROM AQUAL LEADER POOLS, because watson's is the only place you can get parts for this pool! On a brighter note~Everything else that we have needed for our pool needs has been purchased at Leslie's pool supplies, with great prices and fantastic staff! read more

My wife and I bought a hot tub and a robot pool vac from Watson's last year. We've had issues with both products. The pool vac has broken twice now. We've taken it back to the Sharonville store to have them look at it. Both times they said that their tech would look at it and they would get back with us. We never received a call back and every time we call them we get the run around. Each time they've sent the unit back to the manufacturer to have it fixed. So, far they've had the unit longer than I've owned it! I won't even go into the details about the hot tub. Lets just say that their employees attitude is the worst and their customer service is awful! Spend your hard earned money somewhere else. read more

I had been shopping for Gas Fireplace logs with a natural look. We wanted someplace that would also install them. Watson's had a small selection of very nice looking logs, but it was enough without being overwhelming. 2 different log designs, and manual or remote control starting. Their prices were also very good, and installation a bargain at $99. The salesman showed all sets, and there was no pressure to buy the highest priced set. The logs I wanted were not in stock, so I'm still waiting to pick them up and schedule an install, otherwise this may have been a 5 star review. read more

Never again. Our sales person promised everything but deliver on nothing. Our sales guy hovered around us on the floor to get the sale. When it came time to help us out after the sale we couldn't get any help or strait answers from him. Our sales guy repeatedly told us how well he takes care of HIS customers. He also happened to be the least helpful person I talked to. We bought 4 items in July of 2017; we had issues with 3 of the 4. Our grill and poker table was delivered around the timeframe we were given. The powder coating on the grill racks were chipped and flaking off. We contacted our sales person and he promised to take care of it....he didn't. After multiple calls, someone at the warehouse was able to help us.......we received our replacements in November. Our sales guy never called to inform us of any delays in merchandise we ordered even though he stated he checks his orders daily and takes care of HIS customers. Our shuffle board and sectional couch was delayed for months. I started calling for updates in September when we were supposed to receive the items. Every time I called I got the same answer...."It will be here next week" or "It will be here in two weeks". When the shuffle board arrived it was chipped and the pre-drilled holes for the legs were not lining up. I do appreciate the delivery guys honesty in telling me about the issue rather than hiding it. It took three trips to the house but they were able to get new pieces and put the shuffle board together. Our couch finally came in mid-November. I was able to get some answers from a random sales guy (no one states their name when you call) rather than our sales guy. Thank goodness the delivery guys did so well when they brought our merchandise. They always figured out how to get the merchandise where you intended for it. read more

Purchased a $5700 Caldara Marino spa 2+ years ago. Right from the beginning their service department was very difficult to deal with. Getting them to help me set up my new spa was very difficult. My current situation: it is now mid-February, the water is not heating. this is a high-end purchase. I am of course concerned about protecting it from the cold. I was told by the Kettering manager, Adam, that the very best they could do is to come out in five days to look at it. I explained the situation and my concern. Adam, the manager would not budge or yield. He even went as far to insinuate that I thought myself "entitled. " yes I do think spending $5700 of my hard earned money does indeed entitle me to some customer service. Don't you? I told the manager that I would take my complaint to the corporate level. He smugly said, " my family owns this business. " after doing some research it is obvious that there is a lot of complaints regarding the service department at Watsons. Your high-end, high dollar Watson purchase gets the same amount of consideration as if you purchased a stick of bubblegum. read more