My optometrist retired so replacing a broken frame was very difficult. The manufacturer said there…read morewere only 2 optometrists who had access to that frame and were in Watsonville. Fortunately, I spoke with Esmeralda who made the experience quite easy and pleasant. Three thumbs up. I appreciate finding helpful people.

Great experience here - very friendly and straightforward. Dr Stuart is very knowledgeable and the…read morestaff is skilled with insurance.

Walking into the clinic, everything looked pretty standard but neat. The check in process was…read moresimple and didn't take long. The person at the desk answered my questions without seeming annoyed which I appreciated. In the back, one of the medical assistants went through the initial steps and made sure I was settled in the exam room. When the doctor came in, they took time to go over some background and asked a mix of general and more focused questions. They had a calm way of talking and didn't jump into assumptions. What I liked was how they explained things clearly but didn't try to oversimplify. The doctor gave a few ideas on what could be happening and explained the next steps without pressuring anything. They also gave some basic advice on what I could try on my own. It felt more like a team effort than being told what to do. I left feeling like I got useful information without being overwhelmed.

I went in today to look for new glasses, the girl in the front desk was very nice. I asked her if I…read morecould look at glasses she said yes can you wait for your turn and I did. The girl who works inside the studio, Kenia ( could be wrong) she help me with my insurance, she helped get out of situation. She was very friendly very helpful very professional. She and the girl front make me want to become patient soon. Thank you.

Ability to talk to a human being to schedule surgery vs getting a text link to an app and leaving…read moremultiple messages on the app asking for someone to call me to schedule my surgery and getting nothing in return!

NOTE: This review is for the optometry department only. My catarac surgery with Dr. Zhou went very…read morewell. My post cataract eyewear purchases with Bay Eye were not good. I dealt with Stephanie Tapia, who fitted me for progressives (I'm very experienced with progressive lenses). When they arrived, the reading segment was barely adequate on the eyeglasses, and non-existent on the sunglasses. I took the sunglasses back, and Stephanie refit them and said she would try to put a rush on them with her contact at the lab. Well, they took 4 weeks (!) to come back in (they will not call you when they come in), though they are useable. I paid out of pocket (no insurance) for these glasses (around $900 each pair pair), and really expected more knowledgeable and courteous help. Neither of these did I receive. It literally took almost 2 months to get adequate eyewear from Bay Eye, and this is after spending $1800 on the eyewear. I recommend Dr. Zhou, certainly, but I would advise folks to avoid the optometry department at Bay Eye. Get your printed prescription from them, and then take it to a proficient and courteous optician else where.

The name and location has changed!! It's now Vista on Main Street in Watsonville. I have been to…read morethe new office and it's EVEN BETTER than before!! The eye doctor was wonderful along with all of his staff. Felicia was so patient and helpful with me while I was picking out my new glasses. She is so knowledgeable about what frame shapes go with the shape of your face and she saved me some money too!!

Tried to get an appointment but they asked for My SSN. I informed them that it it is illegal to…read morerequire my SSN and I would be happy to provide my last 4 and other info so they could verify my insurance. They could not deal with it and said I had no insurance. Took two days of back and forth of their front office incompetence. After I gave up I called a different optometrist and it took them 5 minutes to confirm my insurance and make an appointment with no SSN given. Would give zero stars if I could

Great optometry office. Dr. Suzuki is very thorough and caring. Been going there for many years and…read morewould not change. Great frame selections too.

I'll never go back, optometry gave me the wrong frame and would not admit it. It also happened to…read moreanother family member, she was very argumentative, and talked over me, Don't trust this office!

Awesome service from the front desk to Dr. Lee! They are…read moreopen on Saturdays which makes it that much more convenient for me. Very happy here and would definitely recommend anyone of my friends or family to visit Dr.Lee.

I moved to Watsonville 5 years ago and finally decided to try an optometrist in the area. I am so…read morehappy to have found Dr. Sylvia, she is a pro who is easy to talk to and takes her time doing the exam. Her staff is great too! While I won't need to see her for 2 years, I'll be back!

My husband and I switched to Family Optometry after a series if unpleasant experiences at another…read morelocal Optometrist. We couldn't be happier. Everyone in this office is kind, pleasant, professional, and helpful. Glasses are finished in record time and they have an extensive array of frames. They are even LESS expensive than the old place.

I went early in the morning, around 9 am which on a Monday. Online it said they were open at that…read moretime. But when I got there it was close. I just needed to get a new frame on my glasses but they couldn't even do that. Which I need my glasses to see.

Once again.. the plus two month wait on eyeglasses has come and gone... Jus close your doors…read morealready, so we can all stop suffering your crap service.

This lab is an absolute joke!! I have been waiting on my daughters glasses for over 2 months! One…read moreexcuse after another has been given, even blaming my daughters prescription! They get paid and produce nothing!! Next stop, BBB! I call the lab and the lady says, they can't help me! But you have my money!! Ridiculous! If I could give a negative rating I would!!!

I recieved eye surgery from Dr Hsei and I really like him. He's a busy guy, but I don't expect him…read moreto be my emotional support. I expect him to have the knowledge and skill to cut into my eye with precision! In that regaurd, Dr. Hsei is a hero. His team was efficient and all went well. I'm so grateful for all of them. Big THANK YOU!

Any doctor can be determined to be great if all goes well. But how does he or she behave when the…read moreoutcome is problematic? If you're looking for a doctor with some degree of warmth and kindness, one who listens and actually cares about you as a person, keep looking. On the other hand, if you want a doctor who is rude, arrogant, and dismissive, look no further. Hsei only wanted to say what HE had to say. He was not interested in my questions or concerns. He completely ignored my husband who'd come to my appt with me. The very worst was that my cataract surgery left me with a lifelong eye condition that he refused to even acknowledge, insisting "it's not possible". He actually got angry, clearly not wanting to admit that his surgery had a less-than-perfect outcome. My appt came to a very abrupt end as he ushered me out. My advice? Find a different doctor. You can do much better than Hsei.