These people and this business are awesome. We had an awning replaced by them-response time was…read moredecent - once the process was started, it went so smoothly! Project was done way ahead of time in a professional manner- Sue in the office was great! Ellis, the vice president of the company came and took measurements on time! The installation guys were on time and worked quick and efficiently! loved the whole experience! Who gets on time service and no issues in this world anymore????

The worst awning services ever.The first time they came they broke a planter and didn't say…read moreanything second time they cracked my window and wouldn't Stan behind it.Unreliable terrible service.unprofessional workers .

There is great communication with them. Not only did they do a good job, they were on time and…read morequick.

I am unsure what the other horrible review is from... because that is NOT what I have witnessed!…read more I bought a home with an awning. The previous homeowners used a different local company to take care of their awning. I found that they were so unprofessional. When it came time to get a new awning, I shopping around. I went to three different companies to get bids. Venango, while not the cheapest I found (and also not the most expensive), came out on top with professionalism and kindness! Today, March 26, 2020, I had my new awning placed. And, I couldn't be happier. I went through the process with Mike, the owner. He came to the house a few times to speak to me and show me the book of fabrics. Mike was just great. He understood what I needed and that the awning needed to be adjusted for my very tall husband. When the crew came today to do the work, I was pleasantly surprised with their professionalism! They spoke kindly and worked tidy. I wasn't uncomfortable being home with only my kids while strange men installed my awning. When they left, you would have never known anyone was here, aside for the awning, as my porch wasn't a dumping ground for cable ties. I am blown away by Venango! My awning is stunning. The work was impeccable. The people are just plain nice. I am thrilled. I will always go back to Mike and his crew for more shade work. They did an outstanding job.

we bought a retractable awning a couple years ago from Awnings by Paul and have been quite pleased…read more Last Monday it was quite hot so we had the awning out as we were potting some plants on and off the deck and was staying cool under it when a strong gust of wind came and tore a part of the awning away from the home and was hanging. I immediately called Derek,send him pictures and even though they are crazy busy he sent James and John out at end of day to at least get the awning retracted and then took it down and laid it on the deck. Then, by the end of Friday Derek had James & John come out and re-install it in time for our holiday weekend. Kudos to Derek,James & John for the quick turnaround in the repair of our awning. This is why they are called Awnings by Paul Sales and SERVICE Vince Panucci

Don't hesitate to call Paul! My whole Family has awnings by…read moreMount Lebanon on all our houses and I will never go back there again. They flat out refused to make a repair and demanded I need a whole new awning because one of the arms broke. So I found awnings by Paul. They were out within a couple days, excellent communication in the meantime and had it fixed in 10 minutes. Will be calling them when I do need a new awning! Wonderful company with people that care

It took longer for us to get our awnings However because of…read morethis COVID the wait time for anything is taking much longer So I'm giving them a higher rating. I'm very satisfied with the cost and the front of my house looks beautiful with the new awnings

Very poor service response once you've purchased the initial product. Every year the installation…read moreprice increases and the service level decreases. Your awning is held hostage every spring because they won't work evenings or weekends

Had my garage door springs and cables repaired;…read more Awesome fast service! Came in actually under what was originally quoted which everyone loves! Worked with me once the situation was described and was done in just under an hour! Recommend for sure!

AVOID! Agree with Tom K. regarding deceptive and untransparent business practices with this…read moreapparent new owner of Thomas V. Giel Garage Doors. Neither on the initial request for an estimate call or when the technician arrived was there any mention of a $159 fee for an ESTIMATE for either repair or replacment. Only AFTER he pushed the button on our remote several times and pushed the reset button on our door opener (things we had already tried), and told us the estimated cost for repair or replacement, did he actually say there was a fee that "may be waived if we choose to have the work done" and he got into his truck and left. Nothing about a fee mentioned in either communication with the company employees. Apparently the new owner must be telling their employees not to mention any fees. Then we got an invoice for $159 in the mail weeks later. We strongly suggest you not request a quote and look elsewhere!